TOC and footers not generating correctly in printed output

I'm using RH8. Up until yesterday, was able to generate .doc output just fine. We usually run a macro to clean up the TOC and footers. Yesterday I had to update an older help file created in RH4W. I made my changes, closed RH4W and resumed working in RH8. My .chms generate fine. It's my hardcopy .doc file that results in no TOC or footer creation.
Here's what the TOC and one of the footers looks like. If anyone can offer any suggestions (I'm at a loss - even deleted the ssl and started from scratch), I'd appreciate it.

The problem is in your Word settings, not RoboHelp. Looks like you have Word set to show field codes.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

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