Toch 9800 - repair under constructor warranty

Hello,
Last Sunday morning I found my BBY off (I let it on, just unconnected - offline), and I cannot switch it on since then. (I've tried to charge, to connect to PC; Sometimes it begins to switch on but it interrupt before beeing on)
Mobile phone operator warranty is off (1 year) : Orange gave me RIM BBY support number for France about 2 years contructor warranty (0800801855) but impossible to join !!!
Please help for repair, and contacts recuperation !
I've had recurrent problems with this telephone (automatic offline or reboot during conversation), put software ondate, but this time I cannot do anything.
After test battery is good.
Fabrice
France

1. Who is your mobile operator or provider or carrier? Please update this information in your profile.
2. Leave the device to charge 2-3 hours, and then, still connected to the charging cable, remove the the battery from the device a few seconds and reinsert it. If it boots--leave it to charge to 100% (check Options > Status for the percentage). If it doesn't reboot on the first attempt, leave it several more hours. I've had one charge for two days before it came back to life after an extreme battery depletion. Every 3-4 hours, with the device still connected to the charger, you can remove and replace the battery to see if it reboots.
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Lenovo b560 repair under warranty

Hello,
I am currently experiencing problems with the repair service under warranty and would be really greatful if somebody from Lenovo could respond to this.
My laptop (B560) stopped powering with the power adapter attached to it out of nowhere so the next day I went to the local authorized warranty service center where I was told that the B-series laptops are not serviced in Lithuania (where I currently live) and that I should call the Ibm technical center to arrange the shipping of my laptop to Poland where they have an authorized warranty service center which can repair my B560 laptop. I was assured that the shipping cost will be covered by Lenovo, thus, I dispatched this item the next day to Anovo company in Wolomin, Poland. I must add that this laptop was not mechanically damaged in any way and was not used in any way that could contravene with the general exploitation purposes of any computer. And nor did Anovo reported otherwise. However, Anovo qualified it as the CID (Custumor Induced Damage) case and informed me that the total cost of repair would be 104,53€ and in case I refuse to repair my laptop at my own cost I have to pay for diagnosis and logistic - 43,18€. Not only was the qualification as the CID a surprise to me, but also that I have to pay for the item to be qualified as not eligible for warranty repair.
Firstly, this never happend to me with any electronic equipment before (and i used warranty services before with many different brands including IBM‘s warranty service). I was sure that the customer should not pay for a simple verdict that the product does not qualify for the repair under warranty. Moreover, how could they ask me to pay for logistics as well is beyond my understanding of warranty service. Is it my fault that there is no warranty service in the country I bought my laptop and how could I possibly know that they will refuse to repair the laptop under warranty before actually sending it to them? In this case Lenovo (if this is actually Lenovo‘s policy) leaves a customer with two options: the first one being to send it to another country for repair and risk to pay at least double the price one would pay in a local coputer service center (because of logistics price, i guess) or there is the second option to never apply for warranty service at all and pay for any damage (be it manufacturer‘s fault or not) by yourself and, thus, not risk to overpay. Am i being too optimistic to expect that this is not the actual Lenovo‘s policy and attitude towards their customers? At last, the technical support center that i called in Lithuania to register my laptop‘s dispatch to Poland did not warn me about the possibility that I could be charged to pay for the logistics or diagnostics of my computer in case for some reason they decide that it is not eligible for warranty repair.
Secondly, they indicated the problem as the "damaged DC-in socket (pushed-in) which is installed on lower case". I replied to them with an explanation that the laptop was never damaged by me or any other person and that I can not understand how something in the DC-in socket could be pushed-in in any other way than pushing the power adapter in it, which i believe is exactly what it's purpose is. Isn't it manufacturer's responsibility to assure that no part is "pushed-in" and as a consequence not working when the computer was used carefully and in accord with it's purpose? I hope that it is the manufacturer who should warrant that the weak parts of the product, which were broken when used in accord with it's purpose, are fixed or replaced. To these and other questions I got the response that „Based on Lenovo procedures, we are obligated to qualify such damage as CID. It means that we cannot provide repair under the warranty. It's not our role to arbitrate if some damages are caused by customer misused or not.“
Thus, could someone from Lenovo please look into this issue or tell me what else could I do in this case (or whom should i contact) before thinking of taking any legal actions against Lenovo.
The reference for my laptop is: Lenovo RMA LE110601W0036 , s/n WBxxxxxxxx , model B560
Thank You in advance and sorry for my bad english.
Regards,
Julius Zaldokas.
Moderator Note; s/n edited for member's own protection

hey silenas,
could you pm to me the following ::
Name:
Mobile:
Email:
MTM [machine type model]:
(IdeaPad Series - http://consumersupport.lenovo.com/UserFiles/NB%20label(1).jpg , look at the Type xxxx-xxx)
S/N:
Date of Purchase:
Case Number : (if any)
Description of issue :
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I had recently purchased a iphone 5s in Oman and had to move to India.I am facing some hardware issues with the earphone slot. When i plug in the earphone there is lot of disturbance heard. Can i get it repaired in India under international warranty?

I had recently purchased a iphone 5s with OS version 7.1.2 in Oman and had to move to India.I am facing some hardware issues with the earphone slot. When i plug in the earphone there is lot of disturbance heard. Can i get it repaired in India under international warranty?

No. The iPhone warranty is not international. You will need to have warranty service done in Oman.

I purchased I phone 5 from USA covered under Apple care . I'm in India now. Wake/sleep button not working. Apple care here have refused to replace or repair it though it is still under international warranty. Feeling harassed. Can some one help.

I purchased I phone 5 from USA covered under Apple care . I'm in India now. Wake/sleep button not working. Apple care here have refused to replace or repair it though it is still under international warranty. Feeling harassed. Can some one help.

Is there an "APPLE STORE" in India or you just went in a reseller store?
There is a replacement program for sleep/wake button for free. Just look for an Apple Store and make a reservation at Genius Bar.
I have an iPhone 5, bought in Dubai U.A.E.
It is a US model (model A1428) which is different of the model use here in Italy/Europe
My serial number is qualified for battery replacement program.
I thought the Apple Store wouldn't repair my phone because I bought it from another country , a different model and it is already out of warranty.
The Apple store's staff just checked if my iPhone's serial number is eligible for the program and he replaced the battery for free today.

DC Board Repair under Warranty

My computer's warranty will last another month or so (end of 3 years) and it's one of the later models of the MacBook (not Intel).
In the last few months, I've noticed that the computer is running SUPER hot (so much so that I've been burned). Now, my computer won't charge or run on AC power. My brother checked and there's no pin stuck in there and his laptop runs fine on the charger.
I spend a lot of time in the hospital (I have a serious illness) and being without my laptop is going to be hard for me, but I also can't afford any extra expense right now. Is the DC board covered under the warranty and could that be why the laptop is running so hot? I have an appointment at the nearest Apple Store on Monday afternoon, but I heard those parts are harder to come by and the repair could take a month?

PS, My Laptop is quite old now (almost 3). There are scratches on it (actually a lot of them on the case near where it opens). The scratches were from an old "cover" that had to be removed a year ago. Someone said that would be enough to void my warranty -- except it's nowhere near the dc board!

My iPhone 5 has flickeringlights apple cannot repair it or replace it even though I am under the warranty period as I bought my my phone in Ireland and now I am in Australia.how can apple offer worldwide warranty and not do anything about it ?

Why does apple cannot repair a phone or replace it is still under warranty even though it is bought from Ireland and make is of USA be coz the warranty is worldwide.what should I do ,I have talked to AppleCare in Australia as well as Ireland and they couldn't help.any hope for this question please?

ckuan wrote:
You have to send it to a friend/relative in the US and have them bring tt to an Apple Store for warranty purposes.
FYI: It was purchased in Ireland.
Not looking to start a big debate over this.
Note that under the warranty,
"IMPORTANT RESTRICTION FOR iPHONE AND iPAD SERVICE.
Apple may restrict warranty service for iPhone and iPad to the country where Apple or its Authorized Distributors originally sold the device."
It does not state they WILL NOT service in another country.
Likewise, nowhere does it state it MUST be serviced in country of purchase.
Also;
"Service will be limited to the options available in the country where service is requested. Service options, parts availability and response times may vary according to country. You may be responsible for shipping and handling charges if the Apple Product cannot be serviced in the country it is in. If you seek service in a country that is not the original country of purchase, you will comply with all applicable import and export laws and regulations and be responsible for all custom duties, V.A.T. and other associated taxes and charges. Where international service is available, Apple may repair or replace Apple Products and parts with comparable Apple Product and parts that comply with local standards."
This paragraph would not be here if it was only as simple as "service is only available in the original country of purchase".
Soniafromire,
I'd press the issue and see if they will send it to the country of purchase for service if you pay these fees.

I have one of the speaker failed on iPhone 3GS. How do I get this repaired under warranty. My phone is just 45 days old.

I have one of the speaker failed on iPhone 3GS. How do I get this repaired under warranty. My phone is just 45 days old.

As tonefox says, all iphones have ony one speaker on the bottom.
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Screen went gray need to be fixed under international warranty?!

Hello,
I just bought Macbook Pro 13.3 inch, md 101 i believe is the 2010 model from Dubai last month. I bought it in Computer Plaza which is the place most people in Dubai go for a good deals.
After using 1.5 month the screen went blank, after power up it shows apple logo and then screen turns to gray, i can see and move the mouse cursor, the keyboard lights are on. I tried many tricks like safe mode start up and some sort of resets that i read on macbook threads, nothing has worked. So, I beleive according to some owner the problem is either on logic board or Nvidia. To get it fixed or replaced I have to go Authorised Repair Shop, but there is no one in my city (Dushanbe, Tajikistan). Planning to fly to Dubai in couple days, so please advise where should i take it? Since it was bought without local/Dubai warranty, only International warranty exists. Can it be still fixed under international warranty in Dubai? if yes, where?
Apperantly, when you buy apple products in Dubai, they ask you if you want local warranty or not, if you say you dont need local just international they reduce the price.
Please advise, macbook owners from Dubai or anybody that has solution.
Any advise is appreciated.
Max

Problem solved by simply
-restarting in Safe Mode- power up holding shift key
-when the screen turns to gray and you see the mouse curson tyepe the first letter of your username hit enter
-then type your password, hit enter
-you will see beach ball cirlcling after that installation starts and all back to normal.
Apparantly, i did not go ahead with needed update and close the lid when the update was going after that i could not get my screen to turn on. Thanks to Apple Support Community the problem is solved. I wish I could tag that person's thread but i dont have to do it.
Thanks All!

My Macbook Pro is still under limited warranty. Is it possible to upgrade my pro to retina display by going in to the store?

My Macbook Pro is still under limited warranty. Is it possible to upgrade my pro to retina display by going in to the store?

You can only exchange or upgrade your macbook pro for a retina macbook if you are within the 14 days purchase time frame. After the 14th day, you are no longer eligible for an exchange or any upgrade but only for free repairs.
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Hope this helps.....

Is this covered under the warranty?

A month ago my iPhone was stolen. A teacher just confiscated it from the thief. However the glass on the screen and back were destroyed, but the LCD still worked. The battery was dead and when I tried charging it, it wouldn't. Is repairing this or getting a new one covered under the warranty?

No. Only manufacturing defects are.
(66481)

I dont have any Applecare registration number. I bought my Mac a year before and is still under the warranty. I dnt how to find or purchase applecare registration number. Please help

I dont have any Applecare registration number. I bought my Mac a year before and is still under the warranty. I dnt how to find or purchase applecare registration number. Please help

Enter your MBP serial number here and you will then be able to determine the warranty status.
https://selfsolve.apple.com/agreementWarrantyDynamic.do
Ciao.

I Dented my brand New Ipad, n i'm really upset, is it covered under Apple Warranty?;(

i dented my brand new Ipad, will Apple cover this under its Warranty, I found on You tube that Apple replaced the dented Ipad of a user with a brand new Ipad

I would think so. However, if Apple doesn't, you can pay for them to fix it. It should not be too much. I'd also like to recomend the Otterbox Defender case for your iPad if you have been known to break things. I have dropped my ipad in this case, and my iPad is still flawless.

HT1688 i took my phone to get replaced under the warranty but i didnt get the charger or the headphones was i supposed to?

My phone's power button was stuck and had to take it in to get it replaced under the warranty, but i didnt get a charger for it or the headphones that come with the new phone, was i supposed to get something?

If you paid extra, you didn't get it replaced under the warranty. That would indicate an out of warranty replacement, given when Apple reckon the damage was not due to a manufacturing defect.

Will the Apple Headphones be covered under the warranty?

Hey,
My left ear bud keeps buzzing. Will it be covered under the warranty? I got my iPod Touch 2 weeks ago and I really don't want to buy new apple headphones. Please help I don't have a JOB and my parents are cheap! And I don't want to call apple for nothing! So are the headphones covered or am I 'SOL'?

They are covered by your warranty.
You can either stop by an Apple Store Genius Bar http://www.apple.com/retail/geniusbar/
Or you can order a replacement online http://www.apple.com/support/serviceassistant/overview.html

Can I still get my Macbook keyboard fixed under the warranty if I have misplaced the papers?

Can I still get my Macbook keyboard fixed under the warranty if I have misplaced the papers?

Yes.
Apple - Support - Check Your Service and Support Coverage
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Toch 9800 - repair under constructor warranty

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