Total Blackout Issues regarding Nokia 5610 XpressM...

How do I repair that? Now, I can't use my phone because it's totally black. Will Nokia ever solve that? Like.. give us a refund or something?
I just bought it 3 weeks ago. The blackout keeps getting worse!!!
Message Edited by whocares19 on 12-Dec-2008 11:22 AM

You need to take your phone to a nokia care point for inspection and repair. If they can't repair it only then will they give you a new phone.
Care points/service centres and repair info:
UK • Europe • Asia-Pacific • USA •
Canada • Middle East and Africa
Elsewhere: Click here, select your country, go to the support section, then select repair.

Similar Messages

Issue nokia 5610

Hello,
I have a serious issue with my nokia 5610 d-1.
let me explain.
my phone was flashed from version 5 to version 10 by nokia care center as its os / system software was corroupted.
now again the software has got corrupt. now when i again sent it back to care center they say that it cannot be flashed as its os version is allready to latest version.
they informed that the phone can only be flashed to next available version. for eg. if the current version is 5 so it can be flashed to next available version to 5.6 or 6 or 10.00 .
but the last flashed version is 10.00 .
furthermore they say that now it is of no use you will have to throw your phone.
now what should i do as i purchased with my own money fow which i has to work for six months.
please help.
regard
Hitesh.

You need Wap/GPRS settings and E-mail settings
http://www.nokia.co.uk/link?cid=PLAIN_TEXT_262868
After which you need to contact your service provider to activate your account.
username and password when consulting e-mails e-mail address
e-mail accoun type (POP 3 or IMAP 4)
Outgoing e-mail server (SMTP from Operator)
Incoming e-mail server (POP or IMAP from Internet Service Provider)

Nokia 5610 express music button issue

I brought a nokia 5610 before 3 months. . . in the 3nd month the music button got a crack and by 9 weeks it was in my hands . . .i went to the nokia care shop ....they re like it will take time .. . i have been hearin this answer for the past 3 months . . .i am feelin to give a complain in CONSUMER RIGHTS DEPARTMENT now . . .did i waste my Rs. 13,000 for this. . .it looks wierd and ugly . . . without da button . . .its betta to throw dan havin . . .but who will get me back my money . . .i want an answer or this problem id gonna be big...i don mind the buttons are not original also ...but i just have to get replaced.....or elz ??
tellme wat 2 do . . .i am ready to spend...
Message Edited by pete_brian on 10-Apr-2008 05:47 PM

I am facing the exact issue! had bought Nokia 5610 in January and just within 5 weeks I saw a crack in the slider button. It has completely come off now.
I've browsed all Nokia Care centers in Hyderabad and none of them seem to be capable enough to get the panel changed. I feel frustrated as I look at my "Ugly" phone without button...repent that it is the same phone that made me fall for its looks few months ago.
Also, they are telling me that since it is a Hardware problem we do not cover it under warranty...and it would Cost me around Rs 1500 to get the panel replaced. My Question and Suggestion to Nokia is > Why to have such a delicate design, at first place. Did we spend 13K for something that is bound to be broken. I am sure you will receive many similar complaints.
If anyone is reading this, please help me out of this Button Trouble.
--Anupam

Nokia 5610 screen - total malfunction !

I just dont know how this came about. It did fall from my computer table a couple of times but that has happened to all the other phones i've owned so far. Now my nokia 5610's screen switches between rainbow-colored , negative colored , and the normal color randomly! I've restarted the phone a zillion times and its pure luck if the normal colors pop out - even if that happens, it may go back to negative or rainbow-colored any second! I've never experienced such problems with any other gadget. And the thing that surprises me is the fact that i bought the nokia 5610 hardly a month ago from a verified dealer first hand!
Any help in the matter would be greatly appreciated !
Thank You

Hi to all,
I think it is a common problem with the N5610 - as it exactly the same that happened with mine. The screen flickered when top slided.
I sent it to the Nokia Care Centre and they had to replace the LCD - since they said that the LCD connectors worn out. So for the new one they had to extend the LCD connector so it would not likely happen again in the future.
Hope this clears
=)

Nokia 5610 XM MicroSD Card formatted in pc not wor...

Hi, My 1GB Nokia Micro SD memory card, that came along with Nokia 5610 XM, was corrupted and had no way to fix/remedy/avert the situation unless format the memory. I wasn't able to check if there was indeed a format option in my phone before formatting the microSD memory card via my computer. I formatted the Micro SD in FAT format and had it checked if my phone can detect it, but it read as "Media Player Sync Files" and it was only a folder and not as a memory icon. I also did FAT32 conversion and result was the same.I checked for format options in my phone but there was none.
I searched the internet for answers or clues as to how can I fix the problem and make my phone function back to normal with its memory card, to no avail I found no answers including here. A forum mentioned that I needed to recover back a file from Nokia that will allow the unit to read the memory card. I don't know what that is.
I hope there will be any "detailed help" provided from anyone who knows how to deal with the issue. Thank you.

Thanks to all should anyone else add information regarding my query.
I found the solution the same day I was having been bothered by it. I happen to have formatted the memory card via a card reader thru my pc. My mobile phone detected it as "Media Player Sync files" and it has 0kb even when it is refilled with mp3s. There isn't any problem with the memory card, but the problem was I did not include a name on the Volume Label found during formatting the memory card.
I reinserted the memory card into my card reader and had it formatted, this time with a Volume Label "Memory Card" (compression is FAT, I heard FAT32 is also okay), then I had the mobile phone read the memory card and was able to detect it as "MEMORY CARD" and used its formatting function to formally format the memory card in Nokia's legal grounds. It is now back to normal.

Music Slider Key broken of my nokia 5610

The problem with my nokia 5610 is that i didnt drop the phone at all but its music slider key broken and its look so ugly without it, is there any possibility of replacing it? Anyone had similar problem as mine?? plz help!!

Hi All,
Please note that i have the same issue, where in the slide is so delicate that whenever you put in you pocket or jacket & when you are taking it out, if a small thread gets stuck inside the music slide button, it will break, i am suprised with this fact as too why has nokia created a slide button with such low quality plastics, also this button would be the most used button of all & must have been the strongest of all, currently i am using the phone without the slide & trust me its not a pretty sight to see. I am not sure if prority centers in Bangalore, India have the part or if i have to spend a fortune to get it replaced, as i have heard nokia spares are one of the most expensive :-( as compared to the competition.
Does anyone agree with me? Request nokia support to check on this please respond.
Regards,
Lingaraj Dharwad
Message Edited by raj_dharwad on 18-Apr-2008 12:43 AM
"Deserve before you desire"

I am having an issue regarding a placed order via customer service department

I recently relocated to Anchorage Alaska as part of a permanent change of station per the United States Air Force. I was initially located on the East Coast in the lower 48 and at the time of activating my contract I had purchased two separate Iphone 4 devices. I also recently went in to a store in February to purchase a Nexus 7 as well.
Upon arrival in Anchorage I had multiple issues regarding the Iphone 4 devices including being unable to send and receive text messages & imessages, unable to make phone calls, dropped phone calls, unable to utilize GPS, as well as not being able to access general account information and use anything related to web browsing or data usage. It was determined that because the Iphone 4 operates on the 3g network and Verizon does not have a 3g network in Alaska, as a result I was utilizing an extended service network from another carrier. As a result of this I am only able to use my Iphone 4 devices while connected to my wi-fi network while within my home, which is totally unacceptable.
I was not made aware that I would be dealing with this when I moved to Alaska and inquired as the the use of the devices I currently owned prior to purchasing the tablet. I was assured by three separate store employees one of which being a manager that all devices would function at 100% efficiency including the Iphone 4s. In fact I was recently billed 350$ for roaming charges last month, which prompted me to speak with a representative via the online chat regarding the significant increase she said that she was unable to process any sort of credit to the account regardless of what I had been told at a local Verizon store where I purchased the tablet.
As a result of all of these mishaps since arriving here in Alaska I determined I was in need of newer devices that utilize the 4G LTE network currently provided by Verizon in Alaska. I know for a fact that the 4G LTE works great up here because my Nexus 7 tablet runs flawlessly and does not incur roaming charges when utilizing the 4G LTE network.
Yesterday I attempted to contact Verizon through the live chat feature regarding upgrading two of the devices on my account. The live chat representative immediately asked me when my upgrade date was. Upon telling her my upgrade date 9/29/2014 she told me I should contact the customer service department as I might be eligible for an early upgrade. I then proceeded to contact the customer service department using my Iphone 4.
My attempt to speak to anyone in the customer service department resulted in a merry-go-round of being put on hold 6 separate times by two different employees, both of which had me wait for more than an hour while they attempted to speak to a manager to gain approval for an early upgrade. The first rep seemed almost sure she would be able to have my devices upgraded early especially considering the issues I was having regarding service.
The second rep seemed newer and was very dodgy about my questions and was very unwilling to help at first. He even mentioned that I had been a Verizon customer for almost two years, had never missed a single payment and had outstanding account history which should have garnered some sort of importance to the level of my request. But I digress, during this time I was disconnected from the call twice from each separate representative.
Both reps assured me they would call me back, I never did get a call back from either one of those reps and I was becoming very frustrated having waited four hours trying to find some sort of solution to my current predicament.
After waiting an hour for the second representative to call back I grew impatient and contacted the customer service department, was put on hold again, and finally reached a third customer service representative who was able to provide a solution for me.
I explained everything I had been dealing with to Cory ID # V0PAC61, both regarding the phones, the issue of the level of service I was receiving, the dire need for working devices and the multiple times I had been disconnected. I explained to him as a result of these issues I was certainly considering switching to a different provider, a local provider even who could provide me the adequate service that I require for my mobile devices.
I explained to Cory that I had been with Verizon for almost two years, and I had been on a relatives account prior to owning my own Verizon account and had never received this kind of treatment when trying to work towards a simple solution. Cory proceeded to tell me he needed to put me on hold to see if there was anything that could be done regarding the upgrades of the device considering all of the trouble I had been dealing with.
After Cory reconnected with me in the phone call he was able to successfully reach a solution by allowing me to upgrade my devices. We conversed about the options available and I eventually decided to upgrade both Iphone 4 devices to Moto X devices as we determined those would be sufficient for my needs while in Alaska. I also proceeded to add two Otter Box Defender cases to the order so that the devices would have sufficient protection. Cory inquired as to whether or not I would like to purchase insurance for the phones as well and I opted for the $5.00 monthly insurance which including damage and water protection.
Cory explained to me the grand total for the devices which included an activation fee of $35.00 for each device, $49.99 for each Otter Box case, and an additional $50.00 for each device which would be refunded as a rebate upon receipt of the devices and activation, a rebate that I would be required to submit. Cory explained to me that the devices would most likely arrive Tuesday of 6/17 and no later than Wednesday 6/18.
Cory took my shipping information and told me everything was all set and the only thing left to do was to transfer me to the automated service so that I could accept the 2 year agreement for both devices. I thanked him very much, took his name and ID# so that I might leave positive feedback about his exemplary customer service and was then transferred to the automated service.
Once transferred to the automated service I was then prompted to enter both telephone numbers for the devices that would be upgraded, I was then required to accept the new 2 year agreement for both devices and after doing so I was required to end the call. I did so in an orderly fashion and expected a confirmation # to arrive in my email regarding the placed order.
I have never received a confirmation email. I decided to sleep on it and assumed a confirmation email would be sent sometime tomorrow. Nothing has since been received however. I woke up early this morning around 6AM Alaska time to speak to another live chat representative, Bryan, in the billing department who assured me the order was currently processing and verified the order #. I asked him whether or not it was typical for a customer to not receive a confirmation email for an order placed and he said it can sometimes take up to 2-3 business days. He then stated that he had taken note of the issues I was experiencing and told me he would transfer me to the sales department as they would be able to provide more information regarding the shipment of both devices and a confirmation email, as he stated he did not want me to have to wait any longer than necessary to receive said devices.
I was then transferred to Devon in the sales department via the live chat service where I was then required to repeat everything I had said to both Bryan and the other representatives I had spoken too. After a lengthy discussion and repeating everything I have just wrote he told me the order was indeed processing and that he would send a confirmation email in the next 30 minutes.
That was 2 hours ago. It is now 8am Alaska time and I still have not received a confirmation email regarding my order. I was sent an email by Verizon an hour ago stating I had a device to "discover". The email contained no information regarding the shipment of my device, the order confirmation number, or anything regarding my account. The email I received was a typical spam email asking an individual to check out the current available phones and sign up for a new contract.
All I want is a confirmation email to assure that the devices are being sent. I need my phone for work and to communicate with my family in the lower 48. I desperately need to make sure that the device is in fact being sent to the proper address, this is why a confirmation email of the order is so important. I do not care about the shipping speed I just want what I ask to be taken care of for a change. I would hate to sit here unable to determine what the status of my devices are only for the order to be stuck in "processing" limbo and be unable to receive the devices when I was told they would be sent.
I feel I have been given the run around treatment way more than is typically given with any company when an individual is trying to work towards a solution. I have been patient and cordial with everyone I have spoken with, I have not raised my voice or shown stress or anger towards the situation I have only tried my best to work towards a solution with anyone I have spoken too but I am becoming increasingly frustrated with this situation.
Any help regarding this matter would be greatly appreciated. This situation has left a sour taste in my mouth and if the devices were indeed not actually processed in an order, or they were not shipped correctly, or in fact if the order had never existed at all it will only deter me from keeping my Verizon account active and affect my decision to switch to another provider.

Hello APVzW, we absolutely want the best path to resolution. My apologies for multiple attempts of replacing the device. We'd like to verify the order information and see if we can locate the tracking number. Please send a direct message with the order number so we can dive deeper. Here's steps to send a direct message: http://vz.to/1b8XnPy We look forward to hearing from you soon.
WiltonA_VZW
VZW Support
Follow us on twitter @VZWSupport

Payroll issue regarding the Claims - /561 and /563

Hi Payroll Experts,
I have a payroll issue regarding the Claims - /561 and /563 (October PY Run)
When i m runnning the Current month Payroll(October PY Run), Total Earning - total deductions are not matching with Net Pay. later i came to know that the system creates the WT /561 and deducts from the Net Pay.
But as per the Employee Payment Details , there is no recovery required from the employee for the past one year. But even then the system creates the WT /561. and deducts the same from NET Pay.
The followng are the WT details
IN - Period
OCT 2011
     /101 Total gross amount     118,897.00
     /110 Net payments/deductions     76,070.00-
     /550 Statutory net pay     95343
     /551 Stat.net recalc.diff.     37,692.00-
     /552 Stat.net subs.adjustment      37,692.00-
     /559 Bank transfer                                                   34,317.00
     /560 Net pay     37,218.00
     /563 Claim from previous month     5,609.00
FOR Period
Sept- Oct
     /101 Total gross amount     49,213.00
     /110 Net payments/deductions      31,721.00-
     /550 Statutory net pay     41,529.00
     /551 Stat.net recalc.diff.     14,591.00
     /552 Stat.net subs.adjustment     23,101.00-
     /553 Recalc.diff.to last payr.     37,692.00
     /559 Bank transfer                                                   14,591.00
     /560 Net pay     14,591.00
     /561 Claim     5,609.00
I request some body to throw siome light on the same.

Hi Experts,
Thanks for everyone for replying to my query ,
I have a doubt that If you check the WTs /551 and /552 in the IN PRD, the negative sign is coming for both the WTs
Is it correct?
And also, Assume that there may be a master data changes like Bank details and other deduction Wts happened in the month of Aug and now i m going to run the payroll for the month of Nov,
some of the employees having differences in the Net Pay, Eventhough the employee is having sufficient balances.
So how do i handle this issue
IS ther any way to solve this differences?
Please Let me know how to solve this issue.
Thanks

Nokia 5610 with dead(?) screen

Hey guys I seem to have a problem!
I was uploading some mp3 to my newly bought Nokia 5610,
I got it 3 weeks ago. I installed the latest software etc etc. Now here we go: I was uploading the mp3's and at some point I had to go to college, and I thought it be alright if I just left my phone on the desk so it could upload the songs while I was gone, and it'd be done by the time I would get back.
Then I thought that maby the battery would be empty soon if it was uploading all the time, so I got my charger, and I plugged it in the mobile... and then suddenly the screen went black. I was like... euh? O.o what was that.
So I start looking at what could be wrong (no i didnt open the device exept of taking out the SIM card and battery and back in again so my warrenty is still intact) Its pretty weird, the screen is black, but when I put it 'on' it vibrates 1 time as normal, I see black letters "Nokia" apear on a dark grey screen. And then nothing happends. The only thing noticable is that the screen goes from total black to dark grey for 2 seconds, it does this 3 times and then it stays black. And then I can push 'on' again and the exact same happends again.
So I thought, maby the battery went dead? I put in the charger again, and this time it kept on going from black to grey untill I unplug the charger. Also when I connect the USB to my computer, the pc finds the 'new device' and then immediatly it disconnects again. This happends everytime the 'cycle' starts again (going black to grey 3 times and then black). So it seems like it is going On, and then after the screen goes black for the last time it is turned Off again.
Its the only thing I see, nothing apears on the screen exept "nokia' (in a weird place aswell, at the middle-bottom instead of the middle where it normally apears).
I'm bashed... I bought this mobile 3 weeks ago, never dropped it or anything. Nothing seems to be damaged either, from the outside at least.
It was all fine untill this morning. Now im not sure wether it was because of uploading the mp3's, or because I plugged in the charger, or combination of either.
Again its about the Nokia 5610 Xpress Music, Has anyone encountered this problem or has suggestions? Else I'm afraid I will just have to get it back to a repair center in Amsterdam (after I told al my friends my new number and said that they could delete my old 1 :/)
Any help is appreaciated!

Well mate, the only experience i have with this phone (I have the same as yours) is that you should bring it back to a nokia care centre (for locations see posts above) and tell them what the problem is, then they should update/flash the software. In the worst case they will send it to external repairs, which will cost a few weeks (2-4). That is what is happening to my mobile as I'm typing...
Just ask them if they cant do it right in the store, they should be able to. Try to avoid that it is send to external repair as that will cost alot of time. It will help you to understand if you read the a/discussions/board/message?board.id=phones&message.id=34235
Cancel Postbove posts (all of em) aswell greetz and gl

Issue regarding the Finder

I went to the Disk Utility and performed a "verify disk permissions", after which I ran the repair disk permissions. After that it said something was modified and it would not be repaired.
I've been having some odd issues lately, namely, System Preferences and Adobe Acrobat Reader hanging on me. Then it prevents me from shutting down properly.
Does anybody know what is happening and how I might resolve the issue below?
01/12/08 8:51:23 PM Disk Utility[166] Warning: SUID file "System/Library/CoreServices/Finder.app/Contents/Resources/OwnerGroupTool" has been modified and will not be repaired.
01/12/08 8:51:31 PM Disk Utility[166] Group differs on "private/etc/cups", should be 0, group is 26.
01/12/08 8:51:31 PM Disk Utility[166] Permissions differ on "private/var/spool/cups/cache/rss", should be drwxr-xr-x , they are drwxrwxr-x .

mjrblood wrote:
I went to the Disk Utility and performed a "verify disk permissions", after which I ran the repair disk permissions. After that it said something was modified and it would not be repaired.
I've been having some odd issues lately, namely, System Preferences and Adobe Acrobat Reader hanging on me. Then it prevents me from shutting down properly.
Does anybody know what is happening and how I might resolve the issue below?
01/12/08 8:51:23 PM Disk Utility[166] Warning: SUID file "System/Library/CoreServices/Finder.app/Contents/Resources/OwnerGroupTool" has been modified and will not be repaired.
01/12/08 8:51:31 PM Disk Utility[166] Group differs on "private/etc/cups", should be 0, group is 26.
01/12/08 8:51:31 PM Disk Utility[166] Permissions differ on "private/var/spool/cups/cache/rss", should be drwxr-xr-x , they are drwxrwxr-x .
First "verify" is a total waste of time - - either do nothing or repair, but never verify. Verify is pointless.
Those messages are to be ignored and have nothing to do with your shutdown issue.
A quick search of these boards will reveal dozens of threads about the SUID and cups things.
Ignore them. As they say, they are "warnings" not errors and have been around since an early Leopard update.
Look in your console logs for the real issues regarding Acrobat and System Preferences hanging up.
Check your login items.
Create a new user account and see if the hangs occur with the new account.

Nokia 5610 ....videos do not play smoothly at 30 f...

as promised by nokia vidoes r not played smoothy at 30 fps on nokia 5610
but they work fine when played at 15 fps....above 15 videos lag
i use total video converter 3.11........help

05-Apr-2008 09:55 PM
akshayable wrote:
as promised by nokia vidoes r not played smoothy at 30 fps on nokia 5610
but they work fine when played at 15 fps....above 15 videos lag
i use total video converter 3.11........help
u have a same problem with me. but my cell phoe is 5310 and my problem is worst. i convert the video to mp4 format, but the video can not be play. i only hear the sound..

Nokia 5610 XpressMusic Startup Problem..

Hi, I have Nokia 5610 XM startup problem with memory card.. (I tried with 3 different micro SD card also)
I made video of problem.. video found here: http://www.youtube.com/watch?v=VqUaI3S3v5s&feature=channel_page
If I remove the memory card, then it starts succefully.. And if I plug in back memory card, then phone restarts in 2hours or in calling time... sorry about my English..
Greetings,

it sounds like it could be the memory card connectors or something like that if you say that it works fine without the card in, you might want to take it to nokia care point for them to have a look at this issue.
You know what I love about you the most, the fact that you are not me ! In love with technology and all that it can offer. Join me in discovery....

Nokia 5610 Xpressmusic Problem

Hey everyone. I have this anoying problem with my Nokia 5610 Xpressmusic. I really need help, I have checked around everywhere on the internet almost and haven't find any answer for my issue. My issue is:
When someone calls me and im pressing "Answer", they can hear me but I can't hear them. I can only hear them if I have the headset inplugged but I can't hear them with that little ear speaker or what should I called it. So please, I beg you before I crash my Nokia, PLEASE HELP ME

Your speaker could be faulty return the device to a nokia care point for inspection it can be fixed.
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

Nokia 5610 Problem

I have 2 major problems with my Nokia 5610, if anyone can help me
The first problem I have is that whenever I charge my phone it gets really really hot, like it could burn your hand, has something happened to it?
The second problem I have is that I have just swapped my memory card,and since this my phone wont read it or any other memory card. It hasnt done this since I found it over heating. Could there be a connection between the two? And how much would it cost to repair it?
Thanks in advance!
Solved!
Go to Solution.

It is normal that the phone (and also the charger) heat during charging. If you think it is too hot, you should have it checked by a Nokia service point.
The issue with your memory card could be several things, is the card suitable for your phone? Specs show that the 5610 is compatible up to 4Gb. If there is a genuine peoblem with your phone, it is possible that damage has been caused - so you would again have to have the phone checked under warranty.

Nokia 5610 firmware update....................

im having a little problem with my nokia 5610 firmware update.
The problem is that after updating my phone with version 8.30 the slide animation feature of my phone is not working. On slide open\close the picture set in the theme is supposed to appear but nothing appears.
Before the update this feature was working perfectly fine. i reported about this issue to nokia customer care also but they just advised me to wait for the next firmware i.e. v9.40 . As the new firmware released on my product code i again updated my phone's firmware and this time with version 9.40. Still it did not help me. The same problem persists . Please note here that nothing went wrong during the update . All other features of my phone are working perfectly fine .
Can anyone please help me on this issue??????

Hi there,
The version 10.00 for the Nokia 5610 has been around since early July, so certainly it would be available for all countries in the APAC region.
Just make sure the phone is fully charged and backed up and you're set to update.
Cheers and Good Luck
Message Edited by nj15 on 11-Oct-2009 03:26 PM

Total Blackout Issues regarding Nokia 5610 XpressM...

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