Total lockout of content viewer nav

Hi all
From time to time (pretty infrequent but around once per day I guess) when updating a section of a folio in Adobe Content Viewer, the AVC nav does not appear no matter where you tap, anywhere in the folio. Weirdly, double tapping the home button to bring up all the active apps currently running (i.e. multitasking mode) the ACV icon is nowhere to be seen, almost like it's not running (which it clearly is). The only way around this is to delete ACV from the ipad and reinstall from the app store, then redownload the folios. Nice.
Also, yesterday an entire folio disappeared from the content viewer. It's still showing in Folio Producer, just not on the ACV. I got round it be reimporting all the artciles, but it was a strange thing to happen - never experienced that before despite lots of farly heavy DPS usage.
Any ideas?
Thanks
M

don't know about your viewer interface problem, but the multitasking bar on
the bottom never shows the app in the foreground.
—Johannes

Similar Messages

  • Navigation buttons not working in iPad Adobe Content Viewer

    I am reposting this as a separate discussion from this thread (http://forums.adobe.com/message/5551618#5551618), since Bob B. said this is a separate bug from the nav button problems in Single Edition apps that people were encountering.
    Here is my problem:
    I have several folios that are a presentation of work (a slideshow per page, on most pages). Navigation buttons are needed since vertical swiping doesn't work on the pages where my images are full-width.
    Five times in the past week, the buttons have quit working (tapping a button jumps you back to the first page of the folio, instead of to Next or Prev). The only way to get them working again is to delete Content Viewer and all the content off the iPad, reinstall Content Viewer, and download the folios again. So far, I can use the folio maybe once or twice, and then the problem happens again.
    As you can imagine, this is very frustrating.
    It would be great if someone can look into this, since it does not seem to be a freak occurrence - it happens to me all the time since I got the latest version of Content Viewer.
    Thank you,
    Camille

    A tester was finally able to reproduce this bug. I'll let you know when I find more information. Thanks for reporting it.

  • Adobe Content Viewer keeps crashing

    Hi everyone.
    I'm building my first publication and I'm having some trouble.
    I have an article with a infographic of aprox. 5500px in height. It has some logos on it and I did some pop-ups with object state to explain the logos. The pop-ups just contain some text, the logo image and some of them have links. There's also a button to close it.
    After 8 pop-ups (I need 12) the iPad can't handle and the Content Viewer crashes. I restarded the iPad, removed the folio and downloaded again, unninstalled the Content Viewer, downloaded again. Still crashing.
    The I went back to Indesign. First I just pasted the infographic from Ilustrator to Indesign. Then I exported as a image (PNG and JPEG). Didn't work. Then I cut in several images with 750px in height and 1020px in width. Still nothing.
    If there's less than 8 pop-ups, it works. But there's another article with regular size (1024x768) that has a image with 10 pop-ups and it's working fine. And I did in the same way I did with the infographic.
    So it's a combination of pop-ups and big images that's making the Content Viewer crash.
    My options now are linking the contents of the pop-ups to an article and then linking them back (using navto://) or change the infographic to a regular article and the user can go sliding down from area to area.
    Before I do any of these, do you have any ideas?
    Thank you in advance.

    For me it`s the DPS that isn`t utilizing the hardware right. There`s some - or what seems to be - heavy games running on iPad without a problem. When I put some images with less than 600kb in total with some other objects, the viewer crashes. It`s a little frustrating.
    Anyway, thanks for your awser.

  • Scroll bar in Content Viewer

    Hello everyone,
    I have place three different height images into a frame and applied scroll bar using Content viewer. I am calling each image through a button.
    My question is:
    Can we control the scroll bar height limiation as per the image's height. Right now its taking the largest image's height as a reference, when i click and check the small height image, i see lot of white space in it.
    Thank you very much.
    Regards,
    Shiva

    What do you mean you added a scroll bar? Do you mean a scrolling frame?
    If so, no, you cannot adjust the size of that dynamically. That said, I still don't totally get what you're doing.
    You can't click to move content in a scrolling frame, only an MSO.
    Bob

  • Content viewer app ipad space usage

    I am using the Adobe Content Viewer app on the iPad for DPS. The four apps/folios I have downloaded in the viewer are 7mb, 195mb, 634mb and 486mb (1.2GB). But when I go to my iPad Settings/Usage it says the content viewer app is using 6.5GB in total. Does anybody know why or how to clear the content viewer cache etc?

    On a computer, sign in to http://digitalpublishing.acrobat.com and follow the prompts to verify your email account with DPS. You should then be able to sign in.

  • Adobe Content Viewer, Articulate Studio file

    Hello! I am learning DPS bit by bit and have successfully begun publishing my document for viewing in the Adobe Content Viewer on different devices. Here are the issues I am having and the questions associated with those issues:
    1. When I publish my document and go to view it on my devices (Android tablet and iPad3), I get a gray box where I should have an Articulate Studio *.html file. I think it may be a memory issue, but how do I truly preview my DPS document so that I see all interactive content? I am assuming it is a memory issue, but it may be a linking issue to the Articulate file, though I am able to see the Articulate file when I preview just that article within my folio on my computer.The total filesize is about 33 Mb and I have seen on other posts that some magazines are 500Mb in size. Is the Adobe Content Viewer limited in its content file size for previewing publications?
    2. I have been publishing my file over and over and now have multiple copies of the file in my Adobe Content Viewer on both devices. How do I get rid of the duplicates and have only the most recently updated item on my device? Is this something I can do through the Folio builder online? (I am only seeing one file in the Organizer and Publish Requests.)
    Thank you for any help with these questions.
    Sincerely,
    Amber Price

    Thank you so much for the feedback. Yes, I created the file as an overlay (web content) and linked to the html file that is created when you build an Articulate Studio file. Is there a way to have it preview on the mobile device? Do I have to upload those files separately, somehow? If there isn't a way to preview it, does that mean it will not work when I go to publish it for real? In my latest preview, I can now hear the audio, but cannot see the video on my device (but this isn't every time). Another issue: when I go to preview the entire portfolio on my local computer using the Adobe Content Viewer, it never loads the preview--it just hangs on the load screen and I see "Proxy.folio" and the file never loads [see image below].
    I have created one folio with articles in that folio and I have changed and updated those articles. I have also tried signing out and back in to the Adobe Content Viewer and I still see the duplicate files. I also tried restarting my devices to see if that would update everything and the duplicates are still there.
    Any other help is greatly appreciated! ~Amber Price

  • Local storage with Content viewer

    I have a problem with local storage since last update of the content viewer. We create a folio with exclusive HTML5 files using some data that have to be saved on the iPad (User ID). It works very well during one month but since the last update, we have a real failure with the folio and it's gonna be the same with our custommer if we don't find the answer… Can anybody help me please !!!!!!!!!!!

    Thank you for your interest.
    The folio we create is build to help doctors in work with the patients. The doctor has to fill an ID once and after that, have acces to two kinds of visit. We create a random asking to visit with support of videos or without (in fact, it's a nearly fake 'cos we control the total amount of visits with and without). Then he has to fill a form and when he push on SEND, he comes back to the first article. He saw the number of visit he already made and when he makes a new one, he don't have to put his id anymore. If we works offline, he must, at a moment, get a WIFI to send the datas from the visits he makes without connexion.
    So, we use a local storage to remember the ID, the number of visits and the results of the form until he get a WIFI…
    With the update, we realize that the Java Script seems not te be support anymore.
    I hope you undersand my explonations with my approximative english wich s not my first language…

  • Adobe content viewer 1.7 sideloading

    This a critic regarding the decision to disable sideloading with Adobe Content Viewer app on the iPad. In my case, I've been working on an interactive magazine for a university project ending my bachelors degree in graphic design. The iPad media is so promising that is why I decided to work on such a project with the Adobe Digital publishing tools provided during its beta program. Yesterday I noticed that I could not anymore upload my designs on my iPad and to be honest I was totally frustrated.  Adobe, how do you expect designers and students to explore and gain experience in digital publishing if basic tools cannot be used! When I show off my work, People were always curios about how I managed to produce my work, thus selling and talking about the solutions Adobe is working on.  now I have a digital magazine I worked on for 5 months and it just sits on my computer, I feel Adobe just doesn't understand how new medias like the iPad should grow within the designer community. I also want to point out that I used the complete creative suite to make my university project, isn't it enough to guarantee the possibility to use Adobe Content Viewer to experiment designs and user experience?

    Hi Andy,
    The way to add in that missing information is via the Folio Properties window. If you build your cover art, in horizontal and vertical orientations, and upload it via the folio properties it should show up in the Content Viewer index page. You can also add a Publication Name in the same window.
    1. Highlight a folio and select "Properties"
    2. This will open the Folio Properties window
    3. Click on the folders next to each Cover Preview window and select your files.
    4. Add the name of your Folio into the "Publication Name" field.
    Tony

  • Private app distribution: dev version / testflight / adobe content viewer / b2b distribution

    Hi Adobe Community!
    I am finalizing an app for my company that is supposed to be distributed only among our distributors. Apple rejected my Enterprise inquiry since our distributors are not our employees. I wanted to sum up my distribution options now and ask you for feedback. I do not plan to use App Store.
    1. B2B distribution through apple
    I can distribute custom b2b app through Apple, but it is available only in few european countries and this does not cover our needs since we cannot supply to all distributors. Also the process looks very complicated and I'd like to not use it.
    2. Adobe Content Viewer distribution
    If I tell my customers to download Adobe Content Viewer and sign in with my Adobe ID, the newest version of folios will be automatically downloaded to their devices?
    Also on Adobe website it is stated that my folios should be automatically uploaded to Adobe servers - but they are not. From what I read on the forums I understood that it is only available to Creative Cloud subscribers, is it right? If I subscribe will I be able to use this way for as many users I want?
    3. Developer version
    Finally I know that I can distribute dev version. I will have to register devices UDIDs but they will expire (after what time?) and how many UDIDs can I register (I read in different places that I can have 50 or 100 testers).
    4. TestFlight
    What I undestood so far is that facilitates developeloper version distribution, but wouldn't I be able to use this tool to go around UDIDs expiration?
    Thank a lot!

    With DPS enterprise and Apple enterprise account, you can built and deploy enterprised signed app internally within your organisation. Create the app, deploy and host it internally, so anyone who has access to the link can download the app. Not sure if Apple terms allows your distributors from outside your organisation to access and download the app hosted internally within your organisation, check that with Apple.
    If Apple terms does not allow, then you can use DPS restricted distribution method to deploy the app on the Appstore, but allow someone access to the content only if they are authenticated via the app, called direct entitlement or restricted distribution. Go here for details: Using restricted distribution with Digital Publishing Suite
    Signing in to ACV does not automatically download the latest folio. Your folios are always uploaded on Adobe servers, you cannot host it somewhre else. Anyone can create, upload folios and see the folio in the Adobe Content Viewer. But publishing the folio to be available in an app requires DPS subscription.
    You can register upto 100 UDID's on Apple dev portal. I don't think the UDID's expires so long as your Apple Dev account is active but the certificates expires exactly one year from the day it was generated.

  • Adobe Content Viewer not installed on V28

    Today I updated both my CC and CS6 versions of InDesign, so I now have V28 of DPS tools, however there is no Content Viewer app available for my Mac (Running )SX 10.8.5).
    When I try to preview on Desktop via the Folio Builder panel, an error stating that the Adobe Content Viewer couldn't be found comes up.
    All the Adobe Support documents go through the process of finding the AdobeContentViewer.air file in the /Library/Application Support/Adobe/Installers/AdobeDigitalPublishingCS6/ContentViewer folder, but I only have three files in that folder:
    Adobe AIR Installer.app
    Install Adobe Content Viewer.app
    Install DPS App Builder.app
    So I can't double-click it to reinstall it.
    My Air is up to date, my Updates are all up to date, and I can't find how to unistall InDesign (I am a Creative Cloud subsriber).
    I used my Time Machine backup to go and get it from a back up, but it wouldn't install when I double-clicked the old version (I was getting desperate!)
    However I can preview the same Folio on my connected iPad running the latest version of the Adobe Content Viewer app
    After a live chat, then over two hours on hold for some UK technical support on my land line, and just over an hour on my mobile, plus a Skype call to the US 800 number to be informed of over an hour's wait there, and to discover UK support is only during office hours, and after nearly two hours it has passed 5.30pm, I had to give up on Adobe's official technical support, and resort to more searching on Adobe forums, but have found nothing for CC or CS6 that I haven't already tried, except unistalling and reinstalling InDesign. But I can't find how do that via Creative Cloud. At one point I had to tell one of the nice indian "technical support" staff not to put me back in the same loop as I'd been in twice before as I was close to tears. He sympathised but told me it wasn't his area of expertise - surprise surprise... Not a good day.
    Pleeeese, is anyone else having this problem, or has anyone else solved this problem?
    Thanks in anticipation

    Thanks Neil, that worked once I'd installed it directly into the Applications folder, not within a subfolder.
    So if anyone else has this issue, install the Desktop Viewer app for CC and it works for both CS6 and CC.
    NOTE, that you need to double-click the Install Adobe Content Viewer.app file, don't look for a file called Install Adobe Content Viewer.air as per the instructions, as they are out of date.
    Phew, I have finally got all my DPS functionality back, and have created a V27 app using V28.

  • Help! Slideshow Autoplay does not work on ipad content viewer.

    I created a dps app using Adobe Creative Cloud on a PC running Windows 8.  It has a multi-state object of text to fade in and out. It works properly on a windows tablet but not on my ipad.  I'm aware this question has been asked before and I tried all of the suggested fixes and none have worked for me. Are there anymore bug fixes.

    Darn, I was hoping you could read my mind, lol. The problem is I created an article in DPS that has 4 multi-state objects on one page. 3 of the multi-state objects (button-like icons that change color when you tap/swipe them) are set to tap to play, the 4th multi-state object, a slideshow with 7 states each containing text that's supposed fade in and out 1 by 1 on a loop, is set to Autoplay upon article opening. This all works great on the desktop preview and once its downloaded to Adobe Content Viewer on my Windows Tablet.  However, when I download it to the Adobe Content View on my iPad and try to run the same app the 3 tap to play icon buttons work fine but the multi-state text Slideshow will not autoplay. It will only show the first state (which is a text box). I'm using Adobe Creative Cloud Indesign to create the article on a pc running Windows 8. I recently ran updates on my adobe software. Any insight???

  • Problem with buttons in Content Viewer iPad app

    Hi,
    I'm having a problem with my navigation once my app is viewed on the iPad. All pages in all of my articles are using the same master page for a menu button, and they all work when I view the app through the Content Viewer on my desktop. Once I log in to the Content Viewer on my iPad, however, the menu button on the first page of every article doesn't work. I did a test of swapping the first page with the second page in one of the articles, and the original page's menu button then worked while the second page's (now located at the beginning) wasn't being read. Other buttons on the first page work (which are also from the master page), it's just the menu button that makes my table of contents box appear. I have eleven articles in my folio and it's happening on the first page of every single one. Not too sure what's going on here, any help is appreciated.
    Thanks.

    I also figured out after playing around with it a bit more that this only happens when "Horizontal swipe only" is checked in the properties.

  • I am trying to open a website that is using Microsoft content viewer, and the page does not show. Any ideas on how to view this site using firefox. It works on IE.

    I am participating in an online class whose website uses Microsoft Content Viewer to view the class content. The browser opens a new page, but nothing is there. At the top of the tab it says Microsoft Content Viewer, and nothing else. Can anyone tell me how to view my course using Firefox? I would prefer not to use IE, but it works there.

    When originally creating the pdf, you would need to choose another pdf conversion setting. In Word if you use the pdf menu, change your settings there: Adobe PDF > Change Conversion Settings. I would use High Quality Print instead. If you use the File > Print method, click the Properties button next to the Adobe PDF printer selection.
    For your already created form, you can change the file so your users will not encounter issues. In Acrobat 9, which hopefully is similar in process to 8: Advanced > Preflight > Profile tab > PDF/A compliance > Remove PDF/A information.(You'll have to unsecure your form first).
    You can read about PDF/A files in the Help.

  • How many iPads can use one content viewer login?

    Hi all,
    We have a client who is wanting an app built in the next few months but needs a smaller version up and running in the next few weeks to get them out of a tight spot.
    I've suggested that we give them an Adobe ID seperate to ours and load the interim app up there for reps use while we keep building the final one seperately.
    My question is, how many iPad's can use that login and download the app to the content viewer and use it like that. They will need to use it on about 40 iPads...
    (I hope my question makes sense)
    Cheers
    G.

    Unfortunately the only time an Adobe ID belongs to the company instead of the individual is when the company signs on as a DPS customer and creates the ID under their master admin account in the DPS admin portal. All other uses of Adobe ID belong to an individual and not a company. In short, Adobe tech support isn't going to be able to help a company "reclaim" an Adobe ID if it is used this way.
    Just fair warning for those that are sharing Adobe ID credentials and using this method to share content.

  • Single Edition - How long for approval from Apple to App Store? Is Content Viewer an Option?

    Hello -
    I am in somewhat of a predicament. We have a client who has just told us that they would like to make an app we created for them available for attendees of a conference, somewhere from 100-300 people. The app we created for them was just done and put into Content Viewer, as it was just for that one client, and on that one iPad.
    Now, we'd like to make it public for 100-300 people, so we are going to purchase the single edition. But, we need this up and available for purchase in the app store in 10 days. I realize it varies from case to case, but does anyone think there's a chance the Apple App store could approve in enough time, say if we uploaded on a Monday and needed it to be available on a Friday?
    If not - anyone have ideas for contigency plans? Some questions I have: how many Adobe IDs can an app be shared with? Like, would it be possible to share the folio with one Adobe ID, and then give that login to people at the conference who want to see the app, and then they log in to Adobe Content Viewer, log in, and download if they want. Seems shaky at best, but is it worthy as a backup plan?
    Thanks much,
    B

    You can check some websites that give a average idea of the current wait times for an app to be reviewed.
    I generally use the below to give myself an idea of the wait time. I do not use these type of sites when talking to clients however.
    http://reviewtimes.shinydevelopment.com/
    Thanks,
    DS.

Maybe you are looking for

  • Can't sign into apple support communities with icloud apple id

    i realise this isn't the right community for this question, but apple don't have a support category called "apple support". i have that problem where I have an appleid called "frumbert", which I got about 10 years ago. it is and always has been tied

  • Internet running very slowly when using external monitor.

    I've used my HDTV as an external monitor for my various MacBooks for years with no problems. I bought a 17-inch MacBook Pro, and it worked perfectly doing the same thing for the first few months that I had it. Recently it has started to have very poo

  • S/MIME lookup works for ActiveSync, but not OWA.

    Hi, I posted this a while back and it still stands.  https://social.technet.microsoft.com/Forums/en-US/1f16aabc-da7e-40a5-9a2d-f584e3bbf5de/owa-2013-an-error-occurred-while-signing-this-smime-message-no-certificate-was-found?forum=exchangesvrgeneral

  • Cannot remove a DHCP entry

    A single record keeps returning to my DHCP server. If I delete or edit it it automatically returns as it was. I have deleted the bootp.plist to no avail the record returns. Where is this data stored so I can remove it

  • Service Level Settings on Skill Group - ICM 8.5

    Hi, Customer would like to set different service for different skill group as the business requirement. SG1 - 80/20 (80% of the calls should be answered within 20 seconds) SG2 - 90/20 (90% of the calls should be answered within 10 seconds) SG3 - 70/3