Service Level Settings on Skill Group - ICM 8.5

Hi,
Customer would like to set different service for different skill group as the business requirement.
SG1 - 80/20 (80% of the calls should be answered within 20 seconds)
SG2 - 90/20 (90% of the calls should be answered within 10 seconds)
SG3 - 70/30 (70% of the calls should be answered within 30 seconds)
SG4 - 60/40 (60% of the calls should be answered within 40 seconds)
But we are getting only threshold field on the Skill Group configuration where we can set only seconds like 20,30,40 but system doesn't show the % percentage of calls (base value)
Kindly advise me how to achieve this configuration... if system doesnt have the option to change base value then how to calculate the service level mentioned above.
with Regards,
Manivannan

Karthik,
I guess the differenece between call type and skill group, SL will be calculated after the calls offered to Call Type Node and Skill Group Node. for example call type mapped with the script where skill group node configured on the same script, assume that there is some more nodes in the script, Call type SL will calculate include the extra nodes whatever defined before the skill gorup node.
Jameson,
Please clarify more. For example if i configure 30 seconds, what is the meaning of the settings. i can assume that 100% calls should be answered within 30 seconds.
And also would like to know best practices to get the various SL thresholds.
with Regards,
Manivannan

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