Total value is wrong in main node (hierarchy)

Dear experts,
In the reports the value displayed for the total is wrong in the hierarchy, it is not the sum of the child nodes values:
ex:
If Germany has 2 company codes DE01 and DE02, and the value of no. of customers for DE01 is 500 and for DE02 is 200,
then  it should display  like below
Germany : 700
DE01 :500
DE02:200.
But the value that is displayed in the total is worng and it is displaying a lesser value than the actual sum,
like in the above example
Germany: 690
DE01:500
DE02: 200
I have checked the key figure which calculates the value, it is correct, only issue is with the value displayed for the whole(parent node)
please help me on this...
Thanks in advance..
Regards,
Kalpana

Hi.
So no funny business going on with calculations in the key figure? Ok... Then I would want to know if it's happening for more than one user, more than one report and especially if it's happening for other hierarchies also.
At any rate, run it in RSRT with execute and debug. Run with/without aggregates. Check results.
I have come across the same symptoms twice and both times it was due to a problem with "corrupted" aggregates, so the node value would come from the agg (and be wrong for some tech reason that was fixed by the basis guys) and the single values would come from the cube.... Some explanation like that was given then, so if you got aggregates, get your basis guys to check them or simply dump them and recreate.
If you dont have aggregates, then check if the hierarchy is ok. Maybe an attribute change run got messed up and didn't activate the hierarchy properly (I know, that should not happen and it will use the old active version, but anyway, just to check...).
Regards
Jacob

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