TOTALLY disappointed in Apple

I bought an iPhone from my local Apple store on 12/22. Gave it to my wife on the 25th. She didn't want it.
I went back to the store to return it on the 6th, 15 days later.
The store said they couldn't take it back--unused, never taken out of the box--because their agreement with AT&T only covers returns for 14 days. They directed me to the AT&T store. AT&T couldn't do anything because I bought it from Apple.
Apple won't take it back even though one of the 15 days was Christmas and the store was CLOSED.
I never thought I'd get jerked around like this. Not by Apple!

jzehr39158 wrote:
No need to be a twerp. Jeez. Who has a 14 day return policy??? And since she didn't get it until the 25th (when the store was closed) I think that's when the clock should start ticking.
Anyway this isn't an Apple issue. It's an Apple/AT&T issue. Apple would be happy to take the phone back, but due to their contract with AT&T, they claim their hands are tied.
Lots of companies have a 14 day return policy. Did you look up the warranty or return policy prior to making a purchase? If not, why not? Whose responsibility is it to make sure that you as the customer are educated about these things?
Hint: That's you.
Apple did everything they were supposed to do. The warranty/return policy is listed online, all the time. You could have looked online. You could have called Apple. You could have asked someone at the Apple Store. You could have asked online in this forum.
The day you give the gift is not relevant. The date of purchase or activation is what matters. In this case, date of purchase is what counts, because that's the day it was registered. Sometimes when you buy at a non-carrier non-Apple retail store, they don't register the date of purchase and the clock only starts ticking based on when you activate the device. But the date of purchase is perfectly and legally legitimate for the start of the warranty and return time.
Again; your ignorance is not an excuse. See if you can sell the device privately or trade it in somewhere.

Similar Messages

Im totally disappointed with apple i want my money back

hi
this morning i had a fight with apple suport, i just bought this macbook 2 months ago, and now its dead, and they told me to take my laptop to an apple store and somebody will repair my macbook in there, but im real far away from the nearest apple store and i cant take my macbook to that place, so i request if somebody can come to my place and pick my laptop but neither the apple support or the apple store cant pick it up, because "they dont have that service they cant come to my adress and pick my laptop" now the only thing i have to do is sit and wait until that service its availabe
i really cant go there cause i work and study and i practicaly dont have time to that place.
im totally disappointed with the service and with the computers, i never thought the hardware would be so s hi itty

You must have got someone new at support. I called on a Friday with an issue, FedEx was here on Monday morning with a box to send the unit back in for service and on Wednesday morning it was back to me all repaired--at no cost, I might add. Just call back or use the online Express Lane support.
http://www.apple.com/support/
17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 

I am totally disappointed with iTunes Match.

I have been informed that I am totally disappointed with the operation of iTunesMatch. I use almost all Apple products and never had as many problems as I havewith iTunes Match.
On my iPhone EVERY time I'll use the iPod.app almost no album covers, andALWAYS have to load them again. Even spending data to get the covers, arescattered in several songs from the album without cover.
Another problem I'm having is that whenever you post a song to play the iPhoneiPod.app need to access the internet again I do not know what! So if the Internet is slow iPhone Do not start playing, it takes several seconds to start playing a song that's on the iPhone. Before the iPod did not have to play the songs using the cloud, right now the music being on the iPhone it needs to access the internet forfree to start playing. This is absurd!
Another thing that is happening because of this crap Match iTunes is that I can no longer hear the shuffle all songs that are on my iPhone! If I send random playmode, the iPod.app picks the songs that are in the cloud and starts playing, but immediately stop playing because you have to do is download the music. It wasimpossible to use the iPod.app to hear music. Or is everything on the iPhone and listen to those problems mentioned above or you do not hear and is waiting to download music that I do not want to hear, because the random songs that are putin iCloud from the list.
I am totally disappointed with the service of garbage that Apple released.

ITines Match is a pile of useless rubbish. It crashes constantly, fails to complete tasks, goes back to square one, freezes computers and utterly fails to work. Piece of sh1t Apple!

Hello Apple Support, My iPhone 5 has been stolen and I want to lock the device totally. My Apple ID is ********** Stolen Device Serial Number: DN*******TWD Stolen Device EMEI: ********.

Hello Apple Support,
My iPhone 5 has been stolen and I want to lock the device totally.
My Apple ID is **********Stolen Device Serial Number: DN*******TWD
Stolen Device EMEI: *********.
<Edited by Host>

Sorry if my English isn't correct because of I'm Italian.
You must switch on the lost mode on the app " Find my iPhone ".
If you can see it on the map of this app, you will know where is your iPhone in that moment.
REMEMBER: you can see your iPhone on the map of " Find my iPhone" only if it is online. Indeed you can't see your iPhone if it's offlined or switched of.

Is anyone else significantly disappointed with Apple TV?

I bought it on the basis that I could stream TV from my iPad - various 'on demand' services in the UK allow you to watch it on your ipad but don't allow it to be broadcast to another device. Whilst I appreciate that suppliers of 'on demand' services could allow 'mirroring' I am significantly disappointed with Apple because they know that they only provide mirroring of Apple products (this is far from clear on any of the product descriptions), but most significantly they do not provide equivalent Applications for the Apple TV (probably because they only way that anyone can watch those programmes is to buy them through the Apple store!).

That is incorrect, mirroring is available for all content. It is the developers of said apps that can choose to block it (there are only a few who have though).
Basic airplay is different as it is strictly for audio/video streams, but the developer has to enable the video for it to pass through.
The blockage can be due to licensing but you would have to contact those providers for an official answer.
Native apps require an agreement from both parties, there could be any number of reasons for them not being available.
In any case, ranting is not permitted here. If you have a technical issue that needs assistance then someone can help with that.

Total user for Apple Apps

Hey Guys,
I have a question regarding the total user for Apple Apps.
Based on my finding, I found out that the integration framework where we the username and password in order to use the apps, only accept single user.
Is it possible to use the apps for different user login at the same time?
Please correct me if any wrong statement.
Thank you.
Regards,
Wai Leng

Hey guys,
We have to set the user ID and password in integration framework before we can login right. The steps as below:
Integration Framework -> SLD -> B1iServer -> DBName -> Connectivity List -> B1DI
This is what I did. It allows only one username and password to be entered in. So how to connect with different user account?
Thanks and Regards,
Wai Leng

Im just so disappointed in apple for this iphone5 im might have to find a new phone like my tablet i use to love apple, im just so disappointed in apple for this iphone5 im might have to find a new phone like my tablet i use to love apple

Im just so disappointed in apple for this iphone5 im might have to find a new phone like my tablet i use to love apple, im just so disappointed in apple for this iphone5 im might have to find a new phone like my tablet i use to love apple.

Have you really been even as to decided that to use iphone5 want to do look more like? Is that why your disspointed?

If the data network is not available for some time, to get it again we need to restart the phone instead it is not finding the data network instantly. why cant the iphone searches data net work offten if not available. i am totally disappointed with this!

If the data network is not available for some time, to get it again we need to restart the phone instead it is not finding the data network instantly. why cant the iphone searches data net work offten if not available. i am totally disappointed with this!

Still it could not find the data network.it searches for voice network instantly and works too. but even full voice network available, there is no data network.when i restart the phone it could find data network.
Already i reset network settings for two times.

I'm so disappointed with Apple!Apple owe me $100!

I've purchased an Apple computer two years ago, I liked Apple so much because I saw they care their customers more than Microsoft, Apple even set Genius Bar and phone support for any technical problem, which I though if I have any problems, I can find customer services easily. So, when thepeople who worked in Apple asked me if I wanted to purchase a printer in promotion with my iBookG4, which was free after I mail my rebate, I purchased it as they told.
However, the problem came! I've waited for my rebate for half year, which was supposed to be three months. Therefore, I called apple for the promotion inquiry, they told me to mail my information again, and so I did. And I waited for another three months, they told me they mailed it to me already, but I never received it. Therefore, I do as they told- wait for another month and they'll mail my rebate to me again. Then, another month came, but I did not received my rebate! And during this two years, I kept calling for my rebate, and they said they will mail it to me, but I never ever received it! I felt like I got deceived! And last time I called, they told me the promotion is closed, but they'll still mail it to me. But again! they didn't! I tried to find anyone who can help me, I went to the retail store, I mail to a costomer service line, but they never ever helped me! My rebate was just a $100 dollar, but seems like Apple is not responsible and do not care about their customers, therefore, I told this to all my friends, and recommend them not to buy Apple.
Apple owe me $100!
My friend told me that Apple is not being responsible, they are lying to me that they mailed my rebate to me. It is because they should first file a lost track on the check that should be mail to me, and then mail my rebate back to me after they file it!
I am so disappointed with Apple, and I'll recommend me and my friends, and try to declare to all the forums we should never purchase anything from Apple because they are not responsible for their costumers!
I'll never stop declaring to the people that Apple is being not responsible until Apple is being responsible and would give me my rebate back!

This is, of course, the wrong place for your gripe. There is nothing we can do about it. There is a legal presumption that a letter mailed is received, but it is rebuttable. Letters can get lost or extremely delayed, I had a postcard take six months from Denver to New York City. Go to Apple and insist that that you never got your check. What really counts is was it cashed. Insist that they check that.

Very disappointed with Apple! ...about my power adapter!

Hi,
My power adapter of my MacBook PRO failed 10 days ago. I went to the only Apple shop in the town and tried to buy one (Monday)... they told me that do not have it! They had all of that junk... but not a power adapter for my MacBook PRO 17 inch...
They told me that they will be getting some on Friday... I waited for 5 days... When I went to the shop on Friday... they told me that they did not get any... What?!
After spending 5 days without power... borrowing different adapters from my friends... I called a service point and managed to order one single power adapter after a 15 minute phone call... the adapter will be here on Thursday?!
11 days... without power... I am very disappointed in Apple... I have been using apple products for a long time... I did not know that they are that bad in any kind of support...
In my class... 4 people bought brand new MacBook PRO laptops in 6 months... Apple is growing... But I am very very disappointed...
I want to send an e-mail about this issue to a customer support service or something like that... What should I do... Could you please help me?
Thanks.

Why didn't you just call the apple customer service. I would've done that the first day. Why do people insist on complaining about something they could easily fix with common sense and one phone call.
Not to mention they are bond to be out of things like that since the demand for 15-17" Pro's are so much higher than that of the 13".

Totally frustrated with Apple!!!!!

I have authorized my sisters computer to play movies/songs that I have purchased using my account. However some of the movies won't even pull up in itunes. when I log into my account and try to download them i get a message.."if you download past purchases with your apple ID you can not auto download or download purchases with a different apple ID for 90 days" ... What is the point in being able to authorize 5 computers to your account if it doesn't work ... HELP, I am totally frustrated with apple and it's many products

If you redownload your past purchases on that computer then you will tie that computer to your account for 90 days : http://support.apple.com/kb/HT4627 - your sister won't be able to use iTunes Match, automatic downloads, or redownload her purchases until the 90 days have completed. I believe that it's an attempt to try and stop people sharing purchases.
You can copy the films over from your own computer : http://support.apple.com/kb/HT4527 (that page refers to music but it works for other content as well, I've used home sharing to copy films and apps etc)

Totally disappointed with Verizon Services. Need Action!

I have spent numerous hours on hold for 4 days and was given the runaround by both Technical and Billings Department. I was charged TWICE for a PPV that I never get a chance to watch. I ordered the PPV fight of Mayweather Vs Ortiz the day before the showing. When i tune in to the PPV channel it says that the fight already started and I can no longer order it. As a big boxing fan, I was very upset and got on the phone right away. After almost an hour of waiting, I finally got a hold of somebody from the technical department just to be told that she couldn't help me and that I needed to talk to customer service. I was upset that I waited too long just to be told that the technical department couldn't help me. When she transferred me to customer service it just gave me a voice prompt that they are now close. I called the next day (Sept 18) to talk to a customer service (Valerie) and she said not to worry coz there was nothing that was charged on my account. I wanted to make sure since I will be very upset if after I waited for the show and it would just tell me that "I can no longer order the fight since it has already started." Valerie confirmed with me that there were no charges.
Still worried I checked again after 2 days and spoke to CS Aneshia and told me the same thing that there were no charges. I told her to make sure that everything was notated, she confirmed that she did. A month later 2 PPV Charges showed up in my invoice. I immediately called and patiently waited and got hold of billings (Daphne Garcia). I explained to her why I was trying to dispute after which she says that she can only take off one of the charges from the PPV. I requested for the supervisor and waited for another 30 minutes and nobody picked up the phone and got disconnected. I called again and spoke to a gentleman and told me the same thing that he can only take off one charge but he understand my point and that he will put me on hold for a supervisor. This time I waited for 45 minutes and got tired of waiting.
I am fairly new with verizon Fios services and am really unhappy with the services especially the people that are supposed to help you out with issues like this. I wouldn't bother to spend so many hours and days just to get frustrated for some type injustice that I'm trying to dispute. You guys are telling me that there were no notes from the technical dept that was recorded and it becomes my fault! I repeatedly told those agents that I CALLED ON the 17th of Sep and yes it the same night where I supposed to watch the fight. I never have this problem with TIME Warner and I had them for 5 1/2 years.
I have been trying to get my last bill corrected. I need those 2 PPV charges remove. I requested for a supervisor to give me a call but I never got it. Please have a supervisor, manager provide action into this matter as soon as possible. Please looked into this. I am tired and just totally disappointed. My account number is {edited for privacy}
Mr. B.

I've already posted my account number in my post and therefore you guys should be able to track what my phone number is. What I need is for a supervisor or a manager to take a look into the issue. I've dealt with 5 agents and none of them really provided a solution. I am looking forward for someone to professionally looked into this and provide a solution.

I do not what tech. is lacking in iphone 4 that prevents it to be able to support turn by turn navi. I do not see any difference btw 4 and 4s and yet 4S can support turn by turn. very disappointed with apple and i will not purchase iphone5.

I do not know what tech. s lacking in iphone 4 that prevents it to be able to use turn by turn navi. I do not see any difference between 4 vs 4S and yet 4S is able to support it. I am very disappointed with apple as i was when 4S was released. I will not purchase iphone5 becuase i think its nowhere near what apple calls it "perfect". there are plenty of other phone around. Lumia 920 for example is a much better phone. Just disappointed with apple...

http://www.apple.com/ios/whats-new/
the fine print in the map section states that turn by turn is only available for 4S and up.

Very disappointed with Apple....

I purchased a 20" iMac upon release, had the mid plain replaced five months ago. A week ago the computer wouldn't turn on. No problem, they sent me a new power supply. After installing and turning the computer on, I was treated to a flashing question mark and folder. I attempted to use disk utility and disk warrior but they would not mount. I re installed the OS and noticed no option to archive and all the hard disk space was free. Sure enough, after install everything was gone. Hundreds of hours of work, pictures, music, documents, programs, all of it gone.
I called Apple, talked to the tech person then talked to a product specialist and explained I was no longer comfortable using this computer after two repairs and now worse case scenario, a total wipe of everything, and would like a replacement computer. He said no, since it works fine now and it doesn't fall within the criteria for replacement. I attempted to offer paying money and share the cost of a new computer. I was told if I wanted another computer I's have to pay full price.
This is my first experience with a Mac and I am a little more than disappointed. I just bought a OWC external hard drive and a copy of data rescue. 80% of everything is gone. I now know I should have had an external but never needed one in the 10 years of owning a PC and certainly didn't think of buying one for the Mac. Lesson learned.
Do you think I am being unreasonable asking for a replacement? If not, should I call back and speak to someone else? Any other thoughts?

Christopher:
It's a simple matter of seeing what their return/price matching policy is. Maybe they'll do something, or you may consider their restocking fee (if any) to be acceptable for the upgrade.
I too purchased a new iMac (though I got a display model from a retailer at what then seemed like a good price. Because of the good deal, I pounced, because I had seen nothing on the Mac rumour sites that indicated a new iMac coming out.
Sure enough, here it is. In my case, day 13 of the 15 day return policy (and 30 day price matching). I spoke to the retailer, fully prepared to return my iMac tomorrow for a full refund and buy a new one direct from Apple, but he gave a substantial reduction on the already reduced price.
I'm quite happy. The new features would be nice, but I determined that for me, they're not quite necessary. The refund on my CC is nice enough, thank you.
No computer retailer or electronics manufacturer announces updates like this, as it would completely halt purchases of the current line. It's SOP. However, I would doubt the Apple Store knew absolutely nothing about it, if it was a corporate APPLE store.
Should you be upset? I don't think so. Frustrated, maybe, but it's much like choosing which line to pick at the supermarket checkout - the other one always moves faster.

I have a six months old iPhone 5s, it discharges the battery in 1/2 day without extensive use, 5 trips to the Genius Bar to no avail... Frustrated.. Ready to get rid of the phone, very disappointed in apple support!!

I have a six months old iPhone 5s that I use and have to use for work purposes, I have for a approximate battery life of seven or eight hours.
I went to the Genius Bar on five occasions and did not receive substantial help. I was told that I would have some applications crashing in the background but was unable to be told which ones they were. The phone is still on the warranty, but it's Apple tells me that it is not the hardware but my usage. I compared it to some of my colleagues and none of them has a battery problem like I do. I feel like I am left with a product that is not stand up to its specifications, and as a customer being totally left alone with a smart phone that does not even last through a workday. Any suggestions how to get through to Apple with this?? I was always very impressed with Apple's customer service and care up until now, obviously. Now Im ready to jump ship...

Thought it had worked but soon found out it had not.
after further days of trying finally, solved it for me Yesterday.
turned off notifications when locked, and bingo, wow.
i have not turned off iCloud but location services are also off.
best thing to do I found was keep checking your usage, settings, general, usage, and flip down to bottom, if the standby and usage are similar there is a problem, if there is a big difference then all is ok. Just keep turning things off and on until the difference is very apparent.
something on my phone was keeping the phone alive even when turned off, and I think this was the phone repeatedly trying to update continually.
to me this is definitely down to the iOS, my wife has exactly same phone and iOS but hers doesn't have any problem and the battery lasts for days.
the guy at the Genius Bar told me to restore the phone via iTunes, not iCloud. This is because iCloud remembers the exact info from your phone and simply reinstates it when you restore, and this includes the iOS too.
when I get home from holidays that's what I'll do, or wait for iOS 8 in few weeks. But I'm so pleased I finally made it work, I was beginning to think ditch the phone and buy Samsung.
anyway anyone out there please try my final solution and let me know if it works for you?

TOTALLY disappointed in Apple

Similar Messages

Maybe you are looking for