Tracking Post Booking changes to Sales Orders

Question

Hi,
We have a requirement for routing changes to Sales Orders through an approval after booking of the order. The changes which need to be tracked and routed through the approval workflow are changes to Scheduled Ship Date and Quantity in the Order Lines.
Please can anyone in this forum provide ideas/options for developing a solution for this requirement.
Regards,
Balu

Answer 1

Hi Prashant,
Yes. You are right. The requirement is to approve changes to SSD and Quantity. I am providing detailed description of the requirement for your reference.
Regards,
Balu
Change Order - Customization
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Scenario
Customer orders once booked go through changes (scheduled ship date, quantity, request date and ship to address) on a regular basis. These change requests need to approved by
1. The Plant Scheduler
2. and Logistics
Currently these processes are done through offline requests (email, or verbal)
Order Management Module Limitation
Order Management module does not support change order approval and hence there is a need to customize the existing workflow.
Solution
The process would be as follows;
1. The order is booked and the line status becomes ‘Awaiting Shipping’.
2. Change order request is placed by the customer. (E.g. request date change)
3. CSR updates the ‘Request Date’ field. At this point the line status should become ‘Pending - Internal Approval’ and accordingly reflect in Production Scheduling Application
3. Approval notification is sent to Plant scheduler, Formulation Engineer and Logistics. This approval notification should follow a hierarchy, i.e. first needs to be approved by scheduler and so on.
4. Once approved by process owners, the line status becomes ‘Awaiting Shipping’ and follow the normal process.
5. If rejected by one of the process owner, then the status should become ‘Booked - Internally rejected’.
6. The line status remains ‘Booked – Internally rejected’, and should not progress, unless approved by the process owners.
Additionally a notification needs to be sent to Scheduler, Logistics, and Formulation Engineer regarding any change to an order.