Tracking Reason Codes from SIM

hi all,
i some questions on how reason codes are tracked in the system. i know that after setting a reason code for a inv. adj. in SIM it is through RMS and finally ends up at some stock ledger system, but what i really want to know is exactly how this is doen. i have a few questions, if anyone could fill me in would be most appriciated.
1. a reason code sent from SIM is mapped to an acount in order to create an appropriate credit. now, as i understand it, these accounts contain all credits for a certain type (lets say "damaged") compiled together. looking into that account one would not be able to track the specific inv. adj. am i correct?
2. are reason codes in any way linked to tran codes? if so - how, and is anyone dependent on the other? and if not, is it possible to link them together?
what im trying to get at here is really if the tran.codes govern (or could) govern the reason codes in any way?
any answers would be most appriciated- thanks!

Hi
INV ADJUSTMENT Reason Codes and tran codes do have a relationship :
query inv_adj_reason in RMS, field COGS_IND dictates which tran code will be used, Inventory Adjustment (Other than Unit & Dollar) stock take, will use either tran code 22- Stock Adjustment or 23-Stock Adjustment COGS.
how is it used, if you setup an adjustment reason as COGS_IND ="Y" then trancode 23 will be used, if the flag is "N" then trancode 22 will be used, the very essence of it is to financially map them into the respective accounting system as COGS or expense(depends on the FISICAL rules of the land ie VAT etc).
this reason codes from systems like SIM/ORWMS etc will be recorded in trandata tables under GL_REF_NO field, which can be mapped, using FIF_GL_CROSS_REF table tran_ref and trancode/dept/class/location combination into any debit or credit account.
Regards
Murali Menon

Similar Messages

Reason Code automatically defaulted in dispute created from FBL5N

Hi Guys,
Your help would be greatly appreciated here.
We have a situation where ONLY for document type RV (Billing transfer), the reason code is defaulted to "AA" awaiting audit. This happens when I select a particular customer invoice from FBL5N and create a dispute from there. While creation of dispute, it does not ask me for any reason code entry and is not even there as an input field, but when I save this dispute and view it in the corresponding FI document, the reason code gets populated as AA in additional information tab of financial document.
We want to change this reason code from AA to DI but we dont seem to find where to change this.
I have revisited every possible configuration for dispute management and even checked "Define Default Values" in dispute management and we have not mentioned AA as default value anywhere. But we are not able to find it. Note: This is happening only for document type RV and for other doc types no reason code gets updated.
Is there any configuration which I might have missed?
Regards,
Sweta

Hi Mark,
I was hoping you would respond to this considering your experience in this. I have checked for substitutions already but there is no such substitution which exists. Our technical team is trying to find out if it is hardcoded but they have not had any clue so far. Some routine would hardly be a case because the accounting document is already existing and after this the dispute is being created. i.e. the dispute is not getting created on the SD side nor it is getting created at the time of transfer of docs from SD to FI. It is purely during FI-Dispute link up after SD part is over. However, I will still tell my technical team to look into it.
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Impact of Reason Code change in IT 8

Hi Expert,
I have a question .
Current Return To Work process and the reason codes currently being used to return an employee from a leave of absence. Now I copy the prior record and use the reason code from the prior action. What is the impact on Payroll ,future state or retro of using reason code on infotype 8 if we change reason code?
Thanks in advance.
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Hi Ankur,
Reason code, it is only Signifies the reason for which you are executing the action. Any action wich is impacting the Previuos Payresults, would impact in Retro.
So reason does not Impact anything. It is the kind of action which You Perform Matters.
Thanks & Regards.

How to post reason code/movement type from MM to FI document?

Have had a request from our Finance guy here that when a movement is posted in MM (eg a scrapping), the reason code and movement type are to go onto the FI document when the movement is posted to the GL accounts. These values are to be viewed from FBL3N.
He thinks it might need to be done with substitutions but I have had no experience in this area and he has no idea how to go about it. I have extended the COBL structure using OKX3 which has put the field into BSEG but have no idea how to go about doing the substitution or which exit to use. Inaddition in SAP standard, MSEG passes the movememnt type tyo COBL field BWART but then this seems to get voided.
Can anyone help me?
Regards
Larissa Maryniuk

Hi Larissa,
Please go through with this below link. You can easily understand about Substitutions.
http://techbays.files.wordpress.com/2008/08/sap-tip-how-to-use-substitutions-lakshman-tandra1.pdf
Best Regards,
Mohan.

Reason code for short payment received from Customers

Hello
We are on ECC 6.0 without application of any enhancement package.
Requirement is to capture reasons of short payment received from customer and generate a report based on such reason codes.
Reasons of short payment received could be - Adhoc payment; Excess billed; Tax deducted at source (TDS) on freight / service charges and Bank charges etc.
Let me know relevant configuration required.
Would reason codes be captured during incoming payment entry or customer account clearing?
Thanks.
Vimal, India

Hi Vimal
Following is the configuration for Reason code for customer payments. It can be short payment, over payment or discount not allowed.
First step is to define reason code. You do this in Financial Accounting (New >Accounts Receivable and Accounts Payable>Incoming Payments>Incoming Payments Global Settings>Overpayment/Underpayment>Define Reason Codes
Define reason code , short text, long text and assign it to correspondence type. (please note correspondence type settings needs to be done first). There is a column c which is Indicator: Charge off difference via separate account set this if you want to post the difference to seperate account during clearing customer open item.
The second step is to define accounts for payment difference.
Financial Accounting (New >Accounts Receivable and Accounts Payable>Incoming Payments>Incoming Payments Global Settings>Overpayment/Underpayment>Define Accounts for Payment Differences
Assign G/L accounts against reason codes.
The third step is Define Reason Code Conversion Version
Financial Accounting (New >Accounts Receivable and Accounts Payable>Incoming Payments>Incoming Payments Global Settings>Overpayment/Underpayment>Define Reason Code Conversion Version
In this step, you make the default settings you need for the manual incoming payment processing via payment advice notes. If differences between the payment advice item and the total of the allocated open items occur after selecting the open items, you can enter a reason code in the payment advice item. This represents the reason for the reduction of the payment amount specified by the paying person.
Create version 001 and name for it.
For correspondence type create or assign relevant form and print program in global settings> correspondence
Once you have these settings you can insert appropriate reason code while clearing customer open item .
You can print correspondence via T-ode F.62 on a monthly basis or wekly basis.
Hope this helps.
Thanks
Sanjeev

Over/Under Payment from Customer - Reason Code

We are trying to perform an incoming under payment from a Customer. We do not want to do a partial / residual payment. We would to like to send the difference amount to a particular GL account XXXXXX (bad debt). There might be situations where the difference amount is charged off to another GL account YYYYYY. Can we handle these situations using reason codes?
I tried to configure a couple reason codes to handle this, but couldn't make it work.
Could you please explain in detail how can we make the over/payments to be charged to different accounts.
Any help would be greatly appreciated.
Thanks,
Venkat

Hi,
You define Reason Codes in Customizing. Use the menu path in IMG :
Financial Accounting -> Accounts Receivable and Accounts Payable -> Business Transactions -> Incoming Payments -> Incoming Payments Global Settings -> Overpayment/Underpayment -> Define Reason Codes
In the reason codes definition, tick the check box with Heading 'C' immediately after the Correspondence Type.
Then maintain the settings Define Accounts for Payment Differences. In this setting, you can have different accounts depending on the reason code. Click on Rules and tick the check box against Reason Code. Click on Accounts and maintain the correct accounts against the reason code.
Once you have maintained the above settings, you can post the difference directly to a GL Account using Reason Code. For this, when you enter incoming payment using T-code F-28, in the open item screen, click on the Residual payment tab and enter the residual Amount. Just next to residual tab is the field to enter the reson code. Enter the appropriate Reason code and your posting will be done to a GL Account.
Hope this helps
Regards
Mahendra
Assign points if useful

Copy custom code from one track to another track

How can we copy only new code from one track to another track. We don't want to merge the other DCs exisitng between 2 tracks. Is it possible through track connection? Pls give your valuable suggestions.
Thanks,
Santha

HI,
you just want to copy new code?
i really dont understand this question.
but as per my understanding
1. you can copy a whole track..through track connection.
2. You can do one thing if just want to copy new code, use NWDS and copy new changes into other tracks DC. it will be good.
3. there is option for workspace comparision and integration. think of it, if suitable.

Incoming payment by F-28: Reason code error while posting

Hello everyone,
I want to post Incoing Payment using F-28 net of TDS. I want the separate GL account to be picked up automatically for the difference when I enter the Reason Code 003.
I did the following customization for the same.
1. Financial Accounting> Accounts Receivable and Accounts Payable> Business Transactions>Incoimng Payments> Incoming Payments Global Settings>Overpayment/Underpayment> Define Reason Codes:- Here I selected the Indicator 'C' for reason code 003 which is for "Indicator: Charge off difference via separate account". The reason code 003 is for TDS Netted
2. Below the Define Reason Code node, I selected the node 'Define Accounts for Payment Differences' . Selected the key ' Rules' and selected the checkbox 'Reason Code'. Then clicked on 'Accounts' and enetered the desired GL account against the reason code '003'.
After doing the above customization I posted the Incoming payment using T code F-28. I entered the difference in the field 'Difference Posting'. Then entered reason code '003' which is for 'TDS netted' in the field 'Reason Code'. Now, I am getting the follwoing error.
Reason codes with automatic charge-off are not permitted here
Message no. F5605
Diagnosis
The reason code entered is designed to ensure that the payment difference amount is posted to an account specially set up for this purpose. Postings of this nature usually require additional specifications (e.g. tax code, business area). If the difference stems from a single open item, the necessary specifications can be taken from that item. In the case that led to this error message, however, the difference does not stem soley from one item, which means that this method cannot be used.
System Response
The reason code entered is not accepted.
Procedure
You can either select a different reason code, which would create a new open item for the customer or vendor OR write off the difference using the function Charge off diff.. This function either takes you into a pre-configured account assignment model or into the document overview. From here you can enter the required difference postings.
How can I proceed ahead?
Thanks and Regards,
Pradnya

Hi Saulo,
Thanks for ur reply.
I had alreay done the config in OBXL and OBBE. Only thing I wanted to know is while posting Incoming Payment by F-28, how to use this reason code.
Ur reply was a gr8 help for me.
Regards,
Pradnya

How to create a database for sample code from Tutorial/Book?

I want to try out the sample code from [http://shop.oreilly.com/product/0636920013471.do] for the book SQL Pocket Guide 3rd Ed.
I have downloaded the oracle vm/appliance for oracle 11g2 and I have started sqlplus as sysdba.
I'm feeling overwhelmed with these links describing how to create a database:
[http://www.adp-gmbh.ch/ora/admin/creatingdbmanually.html]
[http://tldp.org/HOWTO/Oracle-7-HOWTO-3.html]
[http://www.adp-gmbh.ch/ora/admin/creatingdbmanually.html]
(1) What is the command to list the existing databases?
(2) What is the command to delete an existing database?
(3) When creating a new database with the create database command, is it necessary to specify the logfile, character set, national character set, datafile, sysaux datafile, undo tablespace, temp table space? Do these have reasonable defaults? I'm not sure what proper directories are to specify for Linux and the examples are for windows.
Can someone give me a simplified create database command to create a database called 3rdEdPocketGuide? Should I follow the example at [http://tldp.org/HOWTO/Oracle-7-HOWTO-3.html] and instead of orcl use 3rdEdPocketGuide?
(4) What command do I use to execute the script that comes with the book SQL Pocket Guide 3rd Ed? This is the script that has all the drop table, create table and insert commands in it.
(5) What command do I use in sqlplus to set the current default database prior to running this script? Perhaps this is the connect command? I don't want my script to create tables in the system database.
(6) I tried the command "connect 3rdEdPocketGuide" and it prompted for a password! Yikes! What password? Do I need to specify a password when I create a database? I cannot tell if I have successfully created such a database or it is just prompting me for a password to thwart malicious users. Is it is possible to create databases which don't require a password or maybe a zero length password?
Thanks
Siegfried
Edited by: user8816970 on Sep 26, 2012 12:01 PM
Edited by: user8816970 on Sep 26, 2012 12:18 PM

user8816970 wrote:
Paul,
Thanks! I tried changing my profile name to siegfried but I'm not seeing the change...
Anyway, I'm trying your suggestion to use SQL Developer which was already installed in the virtual box appliance and I cannot figure out how to get a connection.
When I use the defaults of sid=xe, port=1521, hostname=localhost and specify
username=sysdba
password=
I get status: failure - test failed: listener refursed connection with the following error: ORA 12505, TNS: listener does not current know of sid given.
So I try sid=orcl and that works better: status: failure - test failed: ORA-01017: invalid username/passowrd; login denied
OK, sqlplus let me in with out a password, why does not this work?
So I try checking the box for "OS Authentication" and I get the same error!
Hoek: I tried searching the documentation and found "3 Exploring Oracle Database with SQL Developer" at http://docs.oracle.com/cd/E11882_01/appdev.112/e10766/toc.htm but following those directions did not help. Can you be more specific? The directions were for a tutorial and I need to know what the passwords are for the database set up with [http://www.oracle.com/technetwork/database/enterprise-edition/databaseappdev-vm-161299.html|http://www.oracle.com/technetwork/database/enterprise-edition/databaseappdev-vm-161299.html] . I also found [http://docs.oracle.com/cd/E11882_01/appdev.112/e10766/tdddg_connecting.htm#CEGHFHIG|http://docs.oracle.com/cd/E11882_01/appdev.112/e10766/tdddg_connecting.htm#CEGHFHIG] but that did not help either.
Everyone:
Do I need to create a user using SQL*Plus first so I can login with "Oracle SQL Developer" so I create my database called? What would be the "create user" command I would execute?
OK, so I run sqlplus and issue these commands
create user siegfried identified by abc ;
grant connect to siegfried ;
connect siegfried/abc;
Now, how do I create a database? In Microsoft SQL Server one has to create a database first and if you just start creating tables without creating a database first, the tables will be created in the system database and this is usually undesirable.
Sometimes a database is known in the java connection string as the catalog. Is there any such analog in oracle SQL plus?
So now what do I do? I want to create a bunch of tables using my script I downloaded from 3rd Ed SQL Pocket Guide. Does my new user "siegfried" have the right to create tables? I guess I could try but I don't want to create tables in the system database.
I noticed I can also use "Oracle SQL Developer" to connect with my new "siegfried" account. It seems that I should have been able to connect with sysdba... strange.
So now I am connected in the "Oracle SQL Developer" and I see no list of databases.
Thanks!
Siegfried
>Paul,
Thanks! I tried changing my profile name to siegfried but I'm not seeing the change...
Anyway, I'm trying your suggestion to use SQL Developer which was already installed in the virtual box appliance and I cannot figure out how to get a connection.
When I use the defaults of sid=xe, port=1521, hostname=localhost and specify
username=sysdba
password=
I get status: failure - test failed: listener refursed connection with the following error: ORA 12505, TNS: listener does not current know of sid given.
So I try sid=orcl and that works better: status: failure - test failed: ORA-01017: invalid username/passowrd; login denied
OK, sqlplus let me in with out a password, why does not this work?
So I try checking the box for "OS Authentication" and I get the same error!
Hoek: I tried searching the documentation and found "3 Exploring Oracle Database with SQL Developer" at http://docs.oracle.com/cd/E11882_01/appdev.112/e10766/toc.htm but following those directions did not help. Can you be more specific? The directions were for a tutorial and I need to know what the passwords are for the database set up with [http://www.oracle.com/technetwork/database/enterprise-edition/databaseappdev-vm-161299.html|http://www.oracle.com/technetwork/database/enterprise-edition/databaseappdev-vm-161299.html] . I also found [http://docs.oracle.com/cd/E11882_01/appdev.112/e10766/tdddg_connecting.htm#CEGHFHIG|http://docs.oracle.com/cd/E11882_01/appdev.112/e10766/tdddg_connecting.htm#CEGHFHIG] but that did not help either.
Everyone:
Do I need to create a user using SQL*Plus first so I can login with "Oracle SQL Developer" so I create my database called? What would be the "create user" command I would execute?
OK, so I run sqlplus and issue these commands
create user siegfried identified by abc ;
grant connect to siegfried ;
connect siegfried/abc;
above does NOT use SQL*Net to connect to the instance
>
Now, how do I create a database? In Microsoft SQL Server one has to create a database first and if you just start creating tables without creating a database first, the tables will be created in the system database and this is usually undesirable.
Sometimes a database is known in the java connection string as the catalog. Is there any such analog in oracle SQL plus?
So now what do I do? I want to create a bunch of tables using my script I downloaded from 3rd Ed SQL Pocket Guide. Does my new user "siegfried" have the right to create tables? I guess I could try but I don't want to create tables in the system database.
I noticed I can also use "Oracle SQL Developer" to connect with my new "siegfried" account. It seems that I should have been able to connect with sysdba... strange.
So now I am connected in the "Oracle SQL Developer" and I see no list of databases.SQL Developer can only connect to the instance via SQL*Net
>
Thanks!
Siegfrieda database in SQL Server is same as schema/user in Oracle

Is there a way to hide some reason codes in dispute management without deleting?

Within SAP Dispute management (UDM_DISPUTE) we would like to remove some of the available reason codes in the drop down on the search screen and available to assign drop down, but not physically delete them. Is there a way to do this?
I know if I physically delete them out of the Reason code list (SPRO -> FSCM -> dispute management -> Dispute Case Processing -> Case types -> Create Values for Attribute "Reason") then if an old dispute case that used that reason code is displayed, the four digit number code will be displayed rather than the description. So we would prefer to not physically delete the code / description from the reason codes but somehow make them non-display, or inactive.
Any thoughts on this?

Hello Stephen,
you may consider the functionality "personal list", putting all valid reason codes in and leaving out those you do not want to show. Maybe your Authorisation / Security Team can also help you performing this exercise for all affected users at once.
Regards,
Christoph

Calling Web Service from SIM

Hi all,
We have to call a web service from SIM.
I don't have any idea how to implement this.
Do we have to create a custom adapter for this, or we have to use SPML or we can call it direct from workflow?
Please suggest the appropriate option and also what kind of web services can be called from SIM i.e. they are as simple as other web services or there is any specific implementation details for that. In our web service we only have to call a method that accepts an integer argument and also returns an integer.
If there is any link or document that can be helpful please provide.
Thanks
Edited by: IDM_Discussion on Feb 25, 2008 5:49 AM

Calling direct to the web service does work. But the advantage of doing a resource adapter is that the calls are integrated into the standard IdM processing. So you will have the standard auditing and tracing capabilities and the ability to see the user in the IdM GUI etc.
I think as a short cut under time pressure calling direct is ok but architecturally the RA approach is probably better.
Also a precision: I should have said 'mix and match alomost certainly will not work, out of the box'. We did manage to make Sun JWSDP webservice code run in Web Sphere. But you have to bung all the jars you need into the idm war file and then do a tricky WASsy thing where you set the 'Parent Last' parameter on the IdM web app AND module (two levels) to ensure that the JWSDP classes are loaded before any WAS webservice classes. Oh joy.

Error: Reason codes with automatic charge-off are not permitted here(F-28)

Hi All
I creted a reason code in obxl t-code and assigned a gl code in OBXL transaction code, But when I am trying to clear a payment with reason code in F-28, System is throwing the following error..Can some one tell me why i am getting this error?
Reason codes with automatic charge-off are not permitted here
Message no. F5605
Diagnosis
The reason code entered is designed to ensure that the payment difference amount is posted to an account specially set up for this purpose. Postings of this nature usually require additional specifications (e.g. tax code, business area). If the difference stems from a single open item, the necessary specifications can be taken from that item. In the case that led to this error message, however, the difference does not stem soley from one item, which means that this method cannot be used.
System Response
The reason code entered is not accepted.
Procedure
You can either select a different reason code, which would create a new open item for the customer or vendor OR write off the difference using the function Charge off diff.. This function either takes you into a pre-configured account assignment model or into the document overview. From here you can enter the required difference postings.

Hi Venkata,
It seems while entering the payment (partial payment / residual items) ... you are clearing multiple items with differences. (e.g. if the difference amount is $30, then may the difference consists of two invoices underpaid by $15 each). In this scenario, F-28 doesn't know which additional account assignment fields should be picked up ... hence the error.
First of all, to validate that this indeed is the case, try clearing a payment with the same reason code where difference can be attributed to a single invoice. If you still get an error, then there is some other problem.
Then, to take care of a the business scenario where the difference can indeed be due to multiple documents, select "charge off difference" option and create an entry to post the difference as necessary.
HTH,
Manish Patel
Sr. SAP Solutions Consultant

How to find out Company code from Plant in BW

Hi,                                                      This is probably a very basic question.
In one of my ODSs, I have 0PLANT infoobject but do not have the Company Code. I thought 0COMP_CODE should have been an attribute of 0PLANT. But it is not and I am NOT finding anyway to derive the company code from the Plant code.
I guess I can change my datasource to get that value but thought the Plant-->Company Code link is one of the most basic things in SAP R/3.
I cannot imagine it can be missed in the Business Content design by SAP.
So thought I would check with you to see if my expectation is correct.
If not, what might have been the reason behind the exclusion of the link between Plant and Company Code from the Business Content.
Thanks and regards,
Atul Kulkarni

Hi,
we are running RETAIL and by design:
a plant (0PLANT ) belongs to a sales organization (0SALESORG attr of 0PLANT) which belongs to a company code (0COMP_CODE attr of 0SALESORG)
this defines a unique comp_code for a plant.
You can therefore put the following two fields in an internal table of a start routine
SELECT pPLANT sCOMP_CODE
INTO CORRESPONDING FIELDS OF TABLE lt_internal
FROM /BI0/PPLANT p
INNER JOIN /BI0/PSALESORG s ON sSALESORG = pSALESORG
AND sOBJVERS= pOBJVERS
AND s~OBJVERS = 'A'.
and look it up in your IObj routine.
In R/3 that's true WERKS (T001W9 belongs to a BWKEY (T001K) which belongs to a BUKRS.
hope that helps...

Siebel CRM Reason Code Commands

We are needing to enable some commands on the Cisco CTIOS Siebel connector and just not sure where they are enabled or edited at.
We are using connecter provided by CISCO for CTI between Siebel and CISCO. Connector provides the enabled command to Siebel that siebel can send as device command like "DeviceCommand = "ChangeNotReadyState"" using communication configuration DEF file.
Currently we have business requirement:
CTI agents can set their state to NOT READY on a click of button with reason code selected by the agents irrespective of there current state.
We configured the button, but the button is enabled only when the device command "ChangeNotReadyState" is enabled. Can it be possible to enable this button always and we can are able to change agents state at CTIOS level(CISCO)? Can we send "ChangeNotReadyState" command to CISCO irrespective of agents current state
Here is what we have done so far:
We configured DEF according to ORACLE support recommendation (ID 543337.1 listed below in this mail)
RELEVANT PARTIAL DEF FILE:
[Command:DSC_NOTREADY_POP_EXE]
   SubCommand_1 = "DSC_NOTREADY_NOPOPUP"
   SubCommand_2 = "DSC_NOTREADY_POPUP"
   SubCommand_3 = "CleanDashBoard"
   Comment      = "YQ8279: Add for Direct not ready Button Aug2012"
   Description = "Not Ready"
   ExecuteAll   = "TRUE"
   Hidden       = "TRUE"
[Command:DSC_NOTREADY_NOPOPUP]
   Comment       = "YQ8279: Add for Direct not ready Button Aug2012"
   Description   = "Not Ready"
   DeviceCommand = "ChangeNotReadyState"
   FilterSpec    = "[$GetCommandStatus(ChangeNotReadyState)]= 'Enabled'"
   Hidden        = "TRUE"
[Command:DSC_NOTREADY_POPUP]
   Comment       = "YQ8279: Add for Direct not ready Button Aug2012"
   Description   = "Not Ready"
   DeviceCommand = "ChangeNotReadyState"
   FilterSpec    = "[$GetCommandStatus(ChangeNotReadyState)]= 'Enabled'"
   Hidden        = "TRUE"
   CmdData       = "PopupforReason"
   [CmdData:PopupforReason]
      Comment          = "YQ8279: Add for Direct not ready Button Aug2012"
      Param.ReasonCode = "[Name]"
      SelectApplet     = "Transfer Multiple LOV Popup Applet"
      SelectBusComp    = "List Of Values"
      SelectBusObj     = "List Of Values"
      SelectParam      = "TRUE"
      SelectQuerySpec = "[Type] = 'REASON_CODE' AND [Active] = 'Y'"
      SelectTitle      = "Please select the reason for changing status to Not-Ready"
So with above configuration suggested by oracle support we are sending "ChangeNotReadyState" device command twice in a manner so that it will be processed one after the other. But it is not happing, second command is not going through as its not enabled after Siebel issued it once. Please see below logs and highlights.
SCOMM LOG: <In Time Context >
ChangeNotReadyState Command is enabled (status = 16)
see image 1 on attached doc
Now user applied the command once :
See Image 2 on attached doc
Now "ChangeNotReadyState" device command is disabled .
Can we make it "ChangeNotReadyState" enabled via connecter always by making some registry setting or some setup.
See image 3 on attached doc
Oracle Support Suggestion:
Not able to select Not Ready Reason Code [ID 543337.1]
https://support.oracle.com/epmos/faces/ui/km/SearchDocDisplay.jspx?_afrLoop=485718774714219&type=DOCUMENT&id=881215.1&displayIndex=4&_afrWindowMode=0&_adf.ctrl-state=dhq5nrae7_147
Symptoms
In the current production we are having some CTI agents facing problem with picking the AUX Codes (Reason Codes) when trying to change status for Not Ready.
Some of the agents reported that they can NOT pick the reason codes ( probably the icon is disabled for some reason at some point of time). I tried to reproduce the problem, but not happened.
Our objective is to not receive the call and make the agent click the AUX Code (Not Ready Reason Code).
Cause
Users were not able to pick the auxiliary code (reason code) at Siebel web client under using Genesys Gplus 7.0.000.1. Agent objective was to not receive the call and be able to click the AUX Code.
During the operation of selecting an auxiliary code (aux code dialog open or not ready reason code applet) an incoming call reaches the agent before he decide which aux code to user not allowing selecting the reason code.
The GPlus driver at this point did not receive the not ready command and is in ready state for this agent allowing new calls.
Solution
Suggestion was to define first the not ready state for the GPlus with the default reason code = -1. Now agent is on a not ready state allowing enough time for agent to perform the selection.
Then we can call another communications command that starts the popup for the LOV of aux codes.
Here the agent will have enough time to pick the code with no more inbound calls.
The device commands for the command group are as follow:
[Command:NotReadyForGVoiceGroup]
   SubCommand_1 = "NotReadyForGVoiceStd"
   SubCommand_2 = "NotReadyForGVoiceAuxCode"
   SubCommand_99 = "NotReadyForGVoiceEnabler"
   Description   = "Set not redy for voice"
   Hidden        = "TRUE"
   ExecuteAll = "TRUE"
[Command:NotReadyForGVoiceStd]
   Description   = "Set not ready for voice"
   DeviceCommand = "NotReady"
   Hidden        = "True"
   Title        = "Voice not Ready"
   CmdData       = "NotReadyAuxCode"
[CmdData:NotReadyAuxCode]
   Param.ReasonCode               = "-1"   ; Check manual Gplus Adapter for Siebel 7—Deployment Guide page 241 for the value.
[Command:NotReadyForGVoiceAuxCode]
   Description   = "Seçect Reason Code for Voice"
   DeviceCommand = "NotReady"
FilterSpec    = "[$GetCommandStatus(NotReady)] = 'Enabled'"
   Hidden        = "True"
   HotKey        = "Alt+A"
   Title        = "Aux Mode"
   Profile       = "Gplus Voice1"
   CmdData       = "ReasonCodePopup"
   [CmdData:ReasonCodePopup]
      Param.ReasonCode               = "[Name]"
      Param.ReasonValue               = "[Value]"
      Param.StringAttributeExtensions = "ReasonCode,ReasonValue"
      SelectApplet                    = "Value Type Pick Applet"
      SelectBusComp                   = "List Of Values"
      SelectBusObj                    = "List Of Values"
      SelectParam                     = "TRUE"
      SelectQuerySpec                 = "[Type] = 'REASON_CODE' AND [Active] = 'Y'"
      SelectTitle                     = "Please select the reason for changing status to Not-Ready"

Thanks for your response Cherilynn,
You are correct for a vanilla agetn desktop. However, if the agent has to become available to move from one aux reason to another, the agent may get a call in that process. With customiization, we can allow changing from one aux code to another without having to make the agent ready. Oracle suggested a solution but to do this, we need to enable and modify certain parameters within Cisco. What we are trying to find out is where are these parameters set, ex: AgentWorkMode and AgentWorkMode2, ChangeNotReadyState...
ORACLE SUPPORT SR
Not able to select Not Ready Reason Code [ID 543337.1]
SymptomsIn the current production we are having some CTI agents facing problem with picking the AUX Codes (Reason Codes) when trying to change status for Not Ready.
Some of the agents reported that they can NOT pick the reason codes ( probably the icon is disabled for some reason at some point of time). I tried to reproduce the problem, but not happened.
Our objective is to not receive the call and make the agent click the AUX Code (Not Ready Reason Code).
CauseUsers were not able to pick the auxiliary code (reason code) at Siebel web client under using Genesys Gplus 7.0.000.1. Agent objective was to not receive the call and be able to click the AUX Code.
During the operation of selecting an auxiliary code (aux code dialog open or not ready reason code applet) an incoming call reaches the agent before he decide which aux code to user not allowing selecting the reason code.
The GPlus driver at this point did not receive the not ready command and is in ready state for this agent allowing new calls.
SolutionSuggestion was to define first the not ready state for the GPlus with the default reason code = -1. Now agent is on a not ready state allowing enough time for agent to perform the selection.
Then we can call another communications command that starts the popup for the LOV of aux codes.
Here the agent will have enough time to pick the code with no more inbound calls.
The device commands for the command group are as follow:
[Command:NotReadyForGVoiceGroup]
   SubCommand_1 = "NotReadyForGVoiceStd"
   SubCommand_2 = "NotReadyForGVoiceAuxCode"
   SubCommand_99 = "NotReadyForGVoiceEnabler"
   Description   = "Set not redy for voice"
   Hidden        = "TRUE"
   ExecuteAll = "TRUE"
[Command:NotReadyForGVoiceStd]
   Description   = "Set not ready for voice"
   DeviceCommand = "NotReady"
   Hidden        = "True"
   Title        = "Voice not Ready"
   CmdData       = "NotReadyAuxCode"
[CmdData:NotReadyAuxCode]
   Param.ReasonCode               = "-1"   ; Check manual Gplus Adapter for Siebel 7—Deployment Guide page 241 for the value.
[Command:NotReadyForGVoiceAuxCode]
   Description   = "Seçect Reason Code for Voice"
   DeviceCommand = "NotReady"
FilterSpec    = "[$GetCommandStatus(NotReady)] = 'Enabled'"
   Hidden        = "True"
   HotKey        = "Alt+A"
   Title        = "Aux Mode"
   Profile       = "Gplus Voice1"
   CmdData       = "ReasonCodePopup"
   [CmdData:ReasonCodePopup]
      Param.ReasonCode               = "[Name]"
      Param.ReasonValue               = "[Value]"
      Param.StringAttributeExtensions = "ReasonCode,ReasonValue"
      SelectApplet                    = "Value Type Pick Applet"
      SelectBusComp                   = "List Of Values"
      SelectBusObj                    = "List Of Values"
      SelectParam                     = "TRUE"
      SelectQuerySpec                 = "[Type] = 'REASON_CODE' AND [Active] = 'Y'"
      SelectTitle                     = "Please select the reason for changing status to Not-Ready"
Regards,
https://support.oracle.com/epmos/faces/ui/km/SearchDocDisplay.jspx?_afrLoop=485718774714219&type=DOCUMENT&id=881215.1&displayIndex=4&_afrWindowMode=0&_adf.ctrl-state=dhq5nrae7_147

MR8M creation of new reason code and editable description

HI,
We want to create new Reason code in MR8M transaction. After creation of reason we want to editable reason description when we select this.
Please suggest me.
Thanks
Shital

Hi Shital,
You can insert the reason code in table T041C, from SPRO -> Financial Accounting -> Accounts Receivable and Accounts Payable -> Business Transactions -> Adjustment Posting/Reversal -> Define Reasons for Reversal...
but you cannot change everytime the description in MR8M
Thanx & Regards
Mauro

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