Trade in - didnt receive points or 10% bonus

I completed a trade in last week and didnt notice until I got home that the cashier didnt use my gamers unlocked membership.  So I wont get credit for the trade in.  I tried going back to the store and no one knew how to adjust it and told me to call.  I tried calling 4 different times that night.  3 of the 4 times I was transfered and eventually hung up on.  The 4th time the rep claimed to be unable to hear me.
Please assist me.  I want to get the credit for trading in $56 worth of games and the 10% bonus. 
Thanks

Hello bbtampagamer,
Thank you for trading in your games at Best Buy.  We're happy to provide that as an avenue for our valued gaming community.
I have reviewed your information but I am afraid I was unable to find a My Best Buy account under your name and the email address used to register for this forum.  I understand it is possible that you may have used a different email when signing up, though, so if I am simply missing it, please send me a private message with your My Best Buy account number.  I'd be happy to continue assisting you from there. 
To send me a private message, please click on the "Private Message" button in my signature line below.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
 Private Message

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