Traffic Lights - SAP CRM 7 - User's Inbox

Hi All,
How can we configure trafic lights for transactions displayed in the users inbox ( SAP CRM 7).
Are the traffic lights controlled by the due date in the date profile ?
What is logic used by the system to assign colors to each of the transactions ? CAn this logic be controlled or changed ?
Any help/guidance on how to configure traffic lights will be much appreciated.
Thanks in advance!
Cheers
SS

Hi Subu,
You can refer out of the box traffic lights functionality in component view CRMCMP_GS_WC/TodaysTasks . Look at method GET_P_DUE under context node RESULTNEW.
First system calculates the variable gv_due_value using the following code.
rv_value = get_due_value( lr_entity ).
gv_due_value = rv_value.
Within method GET_DUE_VALUE system compares task date with current date to determine if it overdue.
IF sy-datlo GT lv_date_to.
    rv_value = gc_due-overdue.
  ELSEIF sy-datlo EQ lv_date_to.
    rv_value = gc_due-due_today.
  ELSE.
    rv_value = gc_due-due_later.
  ENDIF.
After this,  the following code in GET_P_DUE method sets traffic light.
wa_due-value = rv_value.
        CASE rv_value.
          WHEN '1'.
            wa_due-url = cl_thtmlb_util=>get_icon_url( 'overDue_1.gif' ).
            wa_due-otr = cl_wd_utilities=>get_otr_text_by_alias( 'CRM_UIU_BT_ACTIVITY/OVERDUE' ).
          WHEN '2'.
            wa_due-url = cl_thtmlb_util=>get_icon_url( 'due_1.gif' ).
            wa_due-otr = cl_wd_utilities=>get_otr_text_by_alias( 'CRM_UIU_BT_ACTIVITY/DUE_TODAY' ).
          WHEN '3'.
            wa_due-url = cl_thtmlb_util=>get_icon_url( 'notDue_1.gif' ).
            wa_due-otr = cl_wd_utilities=>get_otr_text_by_alias( 'CRM_UIU_BT_ACTIVITY/DUE_LATER' ).
          WHEN OTHERS.
            wa_due-url = cl_thtmlb_util=>get_icon_url( '1x1.gif' ).
            wa_due-otr = cl_wd_utilities=>get_otr_text_by_alias( 'CRM_UIU_BT_ACTIVITY/COMPLETED' ).
        ENDCASE.
Regards
Krishna Kanduri

Similar Messages

  • Introduction of User Interfaces in SAP CRM

    Can someone tell the progression on how the SAP CRM  User interfaces (UI) were launched? for example, which  CRM versions supported which UIs (PCUI, WEBUI etc)
    Thanks
    or else, is there a documentation that provides differences and commonalities between CRM UIs

    Hi,
    concerning CRM User Interfaces it is very simple:
    1. WebClient UI: is the only supported User Interface for Users since CRM 5.1 and this is also the way forward from SAP point-of-view. SAP keeps investing in improving the WebClient UI for CRM in the coming releases.
    2. SAP GUI: is only used for Adminstrative tasks, customizing and developments in CRM.
    3. PCUI: is no longer supported since CRM 5.1
    Kind regards,
    Carl

  • Forwarded successfully the workitem for BO-BUS2000220(complaint) in the worklist of other user: Problem in "Sent date"  not reflecting correctly in SAP CRM 7.0 Web UI

    I am working with SAP CRM 7.0. We have a workflow in the system which is triggered at the creation of complaint(BO:BUS2000220) and then assign the complaint workitem
    in the woklist of specified agent. I have created a report and scheduled it daily to forward the complaint into the worklist of user B from worklist of user A after 7 days
    from creation date of complaint. But the problem is that the forwarded complaint is showing in the worklist of user B with sent date(the creation date of complaint, not the
    forwarded date).
    Relevant code:
    IF gw_complain-PROCESS_TYPE = 'ZCMS' AND age_complaint = 8.
              CALL FUNCTION 'SAP_WAPI_WORKITEMS_TO_OBJECT'
               EXPORTING
    objtype         = 'BUS2000120'
    objkey          = obj_guid_key
    top_level_items = ' '
    SELECTION_STATUS_VARIANT       = 0001
               IMPORTING
    return_code     = return_code
               TABLES
    worklist        = it_worklist[].
    READ TABLE it_worklist INTO wa_worklist WITH KEY wi_type = 'W'.
    CALL FUNCTION 'SAP_WAPI_FORWARD_WORKITEM'
                EXPORTING
    workitem_id    = wa_worklist-wi_id
                  USER_ID        = wa_worklist_esc-ESC_USER
    LANGUAGE       = SY-LANGU
    DO_COMMIT      = 'X'
    CURRENT_USER   = wa_worklist_esc-CURRENT_USER
                IMPORTING
    RETURN_CODE    = lv_return_code
                TABLES
    MESSAGE_LINES  = lv_mesg
    * MESSAGE_STRUCT =
    * USER_IDS       =
    ENDIF.
    Can someone help me how to change the sent date to actual forwarded date of complaint.

    Hi Kavita,
    There is a standard column in UWL with name 'Sent Date'. Other functionalities in UWL for example deadline monitoring (Due date column) are based on this sent date. This shows an employee what was the date workitem was created (sent date) and when it will get escalated (due date). Displaying forwarding date in Sent date will not give clear picture to employee as the deadline will be calculated based on sent date only not based on forwarding date. this was just an example.
    even though if your client is insisting, i dont think it can be done without any enhancement in UWL web dynpro com sort of thing. you can check with your portal consultant too.
    Regards,
    Ibrahim

  • How to use SAP RDE CRM Users products

    Dear Experts
    Am facing a issue when use SAP RDE CRM Users product as belows:
    At this time, my customer running with ERP ERP 6.0 EHP4 in three
    landscapce (server DEV, server TEST and server PROD)
    And now, my customer want to use SAP RDE CRM Users product and they
    bought SAP RDE CRM Users product & License from SAP
    I have several question as follows:
    Conditions necessary and sufficient to be able to install and run SAP
    RDE CRM Users product ?
    With a three landscape of my customer at this time -> Need more
    hardware for the installation of SAP RDE CRM Users ?
    SAP RDE CRM Users product is a Integration of ERP ?
    SAP RDE CRM Users product can be installed as a component of ERP
    system ? or SAP RDE CRM Users product is a standalone system ?
    If a component of ERP -> how to install and use it
    If a standalone system -> how to install and use it
    Please guide me to know this issue
    Thanks and best regards

    Hi,
    Can you give me information about crm rde if you got them??
    Thanks in advance,
    Frank

  • SAP Service Ticket: Use of due date and traffic light

    Presently our company is not doing much with the traffic light and due date when managing our tickets from the inbox.  If there is someone making use of these, I would like to know what are some your your Best Practices. Ideally we would like to use these to improve our "issue to resolution times". 
    We are using CRM5 and we will be updating to CRM7 in May of 2010.
    Any eperiences that you would like to share are greatly appreciated.
    Regards,
    rr

    Hi,
    We have used this functionality for IC-Agent Inbox. Our Inbound agents can search for  the service tickets in there Agent  inbox. The tickets  are displayed with Due date for the resolution as per the SLA based on the subject and code group. This helps them in understanding of the ticket resoultion time .
    also the Different Symbols are used for the tickets
    1.Tikects which are still within SLA but are not resolved are classified by Yellow Colour
    2.Tickets which have violated the SLA are cassifed with red colour
    3.Tickets which are completed within SLA are classified by Green Colur Symbol.
    Pls. revert if you have any queries.
    Regards,
    Uday Borse

  • User Exits in SAP CRM 4

    Hi,
    how can i know the available users exits for the tcode crmd_order i.e for the program SAPCRM_10_manag_ui in sap crm 4.
    Thanks in advance...

    Hi,
    I recommend you to set a breakpoint in CL_EXITHANDLER class in GET_INSTANCE method.  (se80 tcode)
    Enter to CRMD_ORDER and evaluate the exit_name value in order to see the possible BADIs.
    CALL METHOD cl_exithandler=>get_class_name_by_interface
        EXPORTING
          instance                      = instance
        IMPORTING
          class_name                    = class_name
        CHANGING
          <b>exit_name                     = exit_name</b>
    Hope this helps
    Reward points if you're satisfied
    Javier

  • SAP CRM 5.2 user authentication using active directory

    hi,
    we have a need to authenticate users logging in SAP CRM 5.2 based on active directory user name and password.
    scenario is such that users should be able to use their window's logon credentials for logging into SAP CRM 5.2
    any ideas or pointers will be appreciated
    thank you.

    RH,
    Actually you can do this, but you need a third party product like SECUDE, or other provider to accomplish this without using the portal.  I think even with the portal it still might require some type of plugin or work.
    You basically have to setup your CRM system to accept SAP logon tickets, and then the authenticating system needs to an issue an SAP Logon ticket.
    So yes it can be done, but requires more software than what is delivered with your SAP system. 
    Take care,
    Stephen

  • SAP CRM CERTIFICATE still not recieved. dec 11 2014 s user id not recived

    Hello Guys,
    can any one help me.
    I am an employee of sap labs. My i no :<<,moderator: removed SAP Id>>  i have taken  the SAP Certified Application Associate C_TCRM20_71 – CRM Fundamentals with SAP CRM 7.0 EhP 1. on DEC 11TH 2014 and cleared it with 81 %. at SAP India pvt ltd bangalore
    <<moderator -  removed all personal information>>
    regards
    sai
    Message was edited by: Colleen Lee - removed a heap of contact and address information

    Hi Sai,
    When you presented the official examination institute ??,
    Normally institutes show where the certification exam help you with this issue, they have direct contact with the SAP personnel,
    You might help to know that it has been delivering your certificate,
    Best regards,
    JMP

  • SAP B1 Web CRM user

    Hi, Please could anyone assist me.
    i know that you can use a B1 Web CRM user to create and run promotional e-mail campaigns.
    What i would like to know is:
    If you send out an e-mail campaign with a link, can you track it when people click on the link?
    If yes how would the process work.
    Any help will be appreciated.
    Thanks

    Yes, you can track clicks on links in a campaign.
    In Admin>Marketing>Campaigns, click on the right-most icon against the relevant campaign to display the Campaign Report.
    The Report analyses the number of Sends Clicks Opens and Bounces and the details of each number reported is also available as a hyperlink.
    If you click on the 'Clicks' lypelinklink , the details of which user clicked which link are displayed.
    This data is stored in the ContactLogs table in the back-end Webtools database with a logtype of 'link'. The subject field holds the actual URL of the link
    Hope this helps.
    Geoff

  • How many CRM Users can log in on SAP B1 using 1 CRM License

    Hi... Experts
    My clients has 6 CRM users.  Please let me know if  two CRM users can use One License?
    If yes, would both users using same license can see each other's data ?
    Please guide me in details
    Regards
    Pradeep

    Hi,
    Of course, one license can be use two simultaneous logins, meanse same user logged in twice so they are effectively the same user and therefore can see each other data. This is not recommended action since you could not then differnetiate activities between both / change log etc are all affected.
    Regards,
    Paul

  • In MD06, how to define Traffic lights

    Hi to All,
    We are having more than one plants and every one are using MRP.
    After MRP run, we are using MD06 in order to evaluate numerous materials based on same controller.
    I would like to define or set traffic lights based on Supply & exception groups which will be applicable for users who
    would using this MD06 tcode.
    How to define this?
    Thanks & Regards
    Nitin

    please check whether this helps...
    https://forums.sdn.sap.com/click.jspa?searchID=31913209&messageID=4081312

  • ' Define traffic light' for MRP

    hi
    I am using the collective list to view planning results using 'define traffic light'. I am able to define traffic light by user profile. I want to define traffic light by the MRP controller. Is there a way I can do it?
    thanks a lot

    Hi,
    The SAP help talks about creation of evaluation profile & defining limits via MRP controllers in customizing, but i am unable to find the same. If anyone can point where to do this setup, it would be quite helpful.
    Quoting from SAP help:
    ●  You have created an evaluation profile in Customizing for Material Requirements Planning and defined the limit values for the ranges of coverage there.
    ●  You have assigned the evaluation profile to an MRP group.
    ●  You have assigned the evaluation profile to the plant parameters.
    I guess your need can be met via BADI - MD_SET_TRAFFIC_LIGHTS_DS in the enhancement spot ES_MD_MRP_EVALUATIONS
    Hope the above helps.
    Regards,
    Vivek
    Added
    Just found this SAP Note - 947983, this helps in defining the Evaluation profile.
    Edited by: Vivek on May 19, 2009 9:52 AM

  • The traffic light meaning in LRF1 (Warehouse Monitoring)

    Hi,
    The sap help portal explaination on the traffic light meaning in LRF1 (Warehouse Monitoring) is quite confusing.
    1.     Green u2013 the proportion is less than or equal to the lower threshold
    2.     Yellow (warning) u2013  the proportion is greater than the lower threshold
    3.     Red (critical) u2013 the proportion is greater than the upper threshold
    what is exactly does it mean and what is the impact for the user? an example will be great.
    thanks
    Tuff

    Hello,
    Does anyone know my question?
    Appreciate some help here.
    Thanks,
    tuff

  • Custom message required on log on pop-up in SAP CRM WEB UI

    We required custom message to the log- on popup, right now the message is coming after we give the user ID and password "starting SAP CRM" instead of that
    user required welcome message.., how can achieve this ?
    Please reply as soon as possible.

    Hi Pankaj,
    did you already check the guide in the CRM Wiki:
    https://wiki.sdn.sap.com/wiki/display/CRM/WelcomeUserMessageinWeb+UI
    Hope this answers your question.
    Best Regards,
    Michael

  • ICI - How to display custom error messages in SAP CRM

    Hello,
    we are working on a custom Contact Center which interfaces with SAP CRM Version 7 with Enhancement Package over ICI.
    The basic call functions like accepting, hanging up, holding and retrieving are fully implemented and are working already.
    Our goal is to display error messages in the CRM so that clients know there is something wrong, for example why he can't be log in successfully (e.g. the telephony server isn't reachable).
    We already found the ICI Documentation file which provides us the CRM SOAP error codes and tried to send SOAP Fault messages, but never got
    them to screen.
    Please find an attached example screenshot what we mean exactly, reproduced by trying to make a call with CRM user while BCM CDT isn't
    running in the background.
    Regarding to this topic we've the following questions:
    - Is it possible to display custom error messages on the CRM or is this functionality limited to SAP?
    - Could you provide us some further information on how to use this feature exactly (implementation details?) and how the SOAP XML should look like to get it work?
    Thank you in advance!
    Best regards
    René Holy

    NewUser7 wrote:
    Please correct me if I am wrong
    I need to create an entity adapter and attach an error handler with the adapter? or can i handle that in the event handler itself. I coulnt find any api for handling errorsYou can do it both ways but since we are talking about event handler now, then in 9.x you need to extend com.thortech.xl.client.events.tcBaseEvent class for creating a event handler. In tcBaseEvent class there are various flavors of handleError method. So use that as per my note earlier and you should be good.
    HTH

Maybe you are looking for