Transaciton cancelled on entering into interaction record

Hi All
After confirming the business partner with contact person in portal. I am getting the error ' transaction cancelled' and it is allowing me to fill up the data in interaction record of portal CRM 2007.
Please provide the solution regarding this.
Regards
Avadh

did you assign the correct txtype in the business transaction profile for the Interaction Webclient and did you assign it to the business role as function profile?
do you have authorizations for that txtype?
KR,
Micha

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How to add interaction record into busniess context?

Hi all,
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Hi Andrei Vishnevsky,
The Runtime Framework Profile is maintained for the business role as you specified above.
I can see in debugging that IR is getting created in GET_INTERACTION_RECORD and being inserted into the collection in the class: CL_ICCMP_CUCOIREC_IMPL method : EH_BP_CONFIRMED. But in business context the IR record is missing in the collection.
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Cancel button for interaction records ICWC

Hi experts.
I want to add the standard button "CANCEL" for interaction records in ICWC interface. This button is enabled for the resto of transactions but not for the interaction record one. Do you have any idea?
Regards,
Pablo

Hello,
For CRM versions before CRM7.0, the only way to avoid Interaction record creation is to implement BADI
CRM_IC_IARECORD. But be aware that it may have some negative impacts depending on the scenario you are using...
Kind regards,
Nicolas.
PS: for CRM7.0 check out the release notes. It seems that a new "END" button has been introduced to avoid the interaction record creation...

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I have a cookbook which talks about migrating SAP ISU BP Contacts into CRM Activity.
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Hi All,
I have a requirement like this:
User entered the business partner and confirm the account.
1) when user presses 'SAVE' button automatically interaction record will create(this is standard functionality working fine).
2) when user enters customer note or reason code and presses enter , BADI CRM_IC_IARECORD method BEFORE_IR_CREATE should trigger, here i need to check customer entered note or not.
but at this point BADI is not triggering when user presses 'END' button.
How to activate this BADI everytime when user presses 'END' button.
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Thanks,
Rami.

Hello Rami
We did something similar whereby an IR would be created only if the reason field was populated and it works great. You need a good developer to help with this.
We created logic whereby the IR was created when a certain field was populated else nothing was created. In order to suppress the Interaction Record save, it was necessary to enhance the component with the u201CCancelu201D and u201CEnd Buttonsu201D:
Object(s) name CRMCMP_IC_FRAME/HiddenView
The htmlb_event->server_event that is handled by the view controller for the hidden view (ZL_CRMCMP_I_HIDDENVIEW_IMPL is the view controller) is u201CforwardCallu201D. So the handler method is EH_ONFORWARDCALL. This method was redefined.
If either the u201CCancelu201D or u201CEndu201D button is clicked, the same htmlb_event is raised u2013 u201CforwardCallu201D, so the handler handles the same event for both buttons. It differentiates between the two buttons by the value that is held in attribute param1-value when the handler method is called. If the u201CCancelu201D button was clicked, then the value of this field would be 'CancelInteractionRequest', otherwise if the u201CEndu201D button was clicked it would be 'InteractionEndRequest'. These names correspond to the internal CRM event names.
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Regards
Muneeb

Not entering into the loop

Hi Friends,
I have written a BDC program to upload salesorder data. But it is not entering into
LOOP AT ITAB and ENDLOOP.
Can anyone correct the following code.
REPORT SAMPLE NO STANDARD PAGE HEADING.
TABLES ***********************************************
TABLES : VBAK, "Sales doc header data
 VBAP, "Sales doc item data
 VBKD. "Sales doc business data
INTERNAL TABLE DECLERATION ************************
data : begin of itab occurs 0,
 VBELN LIKE VBAK-VBELN, "Sales docu no
 AUART LIKE VBAK-AUART, "sales doc type
 VKORG LIKE VBAK-VKORG, "sales organization
 VTWEG LIKE VBAK-VTWEG, "dist channel
 SPART LIKE VBAK-SPART, "division
 VKGRP LIKE VBAK-VKGRP, "sales group
 VKBUR LIKE VBAK-VKBUR, "sales office
 KUNNR LIKE VBAK-KUNNR, "customer no
 AUDAT LIKE VBAK-AUDAT, "document date
 WAERK LIKE VBAK-WAERK, "SD doc currency
 POSNR LIKE VBAP-POSNR, "Sales doc item no
 PSTYV LIKE VBAP-PSTYV, "Sales doc item category
 WERKS LIKE VBAP-WERKS, "Plant
 MATNR LIKE VBAP-MATNR, "Material No
 BSTKD LIKE VBKD-BSTKD, "Customer po number
 BSTDK LIKE VBKD-BSTDK, "Customer PO date
 PRSDT LIKE VBKD-PRSDT, "Date for pricing and exchange rate
 ZTERM LIKE VBKD-ZTERM, "Terms of payment key
 INCO1 LIKE VBKD-INCO1, "incoterms (part1)
 INCO2 LIKE VBKD-INCO2, "incoterms (part2)
 end of itab.
data : i_bdcdata like bdcdata occurs 0 with header line.
data : v_date(8).
parameters : p_file like rlgrap-filename default 'C:\TEXT.TXT'.
START OF SELECTION **********************************
START-OF-SELECTION.
CALL FUNCTION 'UPLOAD'
EXPORTING
CODEPAGE = ' '
 FILENAME = p_file
 FILETYPE = 'DAT'
ITEM = ' '
FILEMASK_MASK = ' '
FILEMASK_TEXT = ' '
FILETYPE_NO_CHANGE = ' '
FILEMASK_ALL = ' '
FILETYPE_NO_SHOW = ' '
LINE_EXIT = ' '
USER_FORM = ' '
USER_PROG = ' '
SILENT = 'S'
IMPORTING
FILESIZE =
CANCEL =
ACT_FILENAME =
ACT_FILETYPE =
TABLES
 DATA_TAB = itab.
EXCEPTIONS
CONVERSION_ERROR = 1
INVALID_TABLE_WIDTH = 2
INVALID_TYPE = 3
NO_BATCH = 4
UNKNOWN_ERROR = 5
GUI_REFUSE_FILETRANSFER = 6
OTHERS = 7
IF SY-SUBRC <> 0.
MESSAGE ID SY-MSGID TYPE SY-MSGTY NUMBER SY-MSGNO
 WITH SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.
ENDIF.
loop at itab.
concatenate itab-bstdk4(2) itab-bstdk6(2) itab-bstdk(4) into v_date.
refresh i_bdcdata.
move v_date to itab-bstdk.
perform mybdcdata.
CALL TRANSACTION 'VA01' using i_bdcdata MODE 'A' .
endloop.
*& Form mybdcdata
 text
form mybdcdata.
perform mydata using : 'X' 'SAPMV45A' '0101',
 '' 'VBAK-AUART' itab-auart,
 '' 'VBAK-VKORG' itab-vkorg,
 '' 'VBAK-VTWEG' itab-vtweg,
 '' 'VBAK-SPART' itab-spart,
 '' 'VBAK-VKBUR' itab-vkbur,
 '' 'VBAK-VKGRP' itab-vkgrp,
 '' 'BDC_OKCODE' '/00',
 'X' 'SAPMV45A' '4001',
 '' 'VBKD-BSTKD' itab-bstkd,
 '' 'VBKD-BSTDK' itab-bstdk,
 '' 'KUAGV-KUNNR' itab-kunnr,
 '' 'BDC_OKCODE' 'T\02',
 'X' 'SAPMV45A' '4001',
 '' 'VBAP-POSNR' itab-posnr,
 '' 'VBAP-PSTYV' itab-pstyv,
 '' 'VBAP-MATNR' itab-matnr,
 '' 'BDC_OKCODE' 'T\04',
 'X' 'SAPMV45A' '4002',
 '' 'VBKD-ZTERM' itab-zterm,
 '' 'VBKD-INCO1' itab-inco1,
 '' 'VBKD-INCO2' itab-inco2,
 '' 'BDC_OKCODE' 'T\02',
 'X' 'SAPMV45A' '4002',
 '' 'VBAK-AUDAT' itab-audat,
 '' 'VBAK-WAERK' itab-waerk,
 '' 'VBKD-PRSDT' itab-prsdt.
 '' 'BDC_OKCODE' 'T\07'.
endform. "mybdcdata
*& Form mydata
 text
 -->A1 text
 -->A2 text
 -->A3 text
form mydata using a1 a2 a3.
if a1 = 'X'.
 clear i_bdcdata.
 i_bdcdata-dynbegin = a1.
 i_bdcdata-program = a2.
 i_bdcdata-dynpro = a3.
 append i_bdcdata.
else.
 clear i_bdcdata.
 i_bdcdata-fnam = a2.
 i_bdcdata-fval = a3.
 append i_bdcdata.
endif.
endform. "mydata
waiting for ur reply...
Thanks
Raj

Hi Rajkumar,
Try this code i have changed in between.
just cheking itab wether itab contains records or not.
if itab has no records check ur flat file.
REPORT SAMPLE NO STANDARD PAGE HEADING.
TABLES ***********************************************
TABLES : VBAK, "Sales doc header data
VBAP, "Sales doc item data
VBKD. "Sales doc business data
INTERNAL TABLE DECLERATION ************************
data : begin of itab occurs 0,
VBELN LIKE VBAK-VBELN, "Sales docu no
AUART LIKE VBAK-AUART, "sales doc type
VKORG LIKE VBAK-VKORG, "sales organization
VTWEG LIKE VBAK-VTWEG, "dist channel
SPART LIKE VBAK-SPART, "division
VKGRP LIKE VBAK-VKGRP, "sales group
VKBUR LIKE VBAK-VKBUR, "sales office
KUNNR LIKE VBAK-KUNNR, "customer no
AUDAT LIKE VBAK-AUDAT, "document date
WAERK LIKE VBAK-WAERK, "SD doc currency
POSNR LIKE VBAP-POSNR, "Sales doc item no
PSTYV LIKE VBAP-PSTYV, "Sales doc item category
WERKS LIKE VBAP-WERKS, "Plant
MATNR LIKE VBAP-MATNR, "Material No
BSTKD LIKE VBKD-BSTKD, "Customer po number
BSTDK LIKE VBKD-BSTDK, "Customer PO date
PRSDT LIKE VBKD-PRSDT, "Date for pricing and exchange rate
ZTERM LIKE VBKD-ZTERM, "Terms of payment key
INCO1 LIKE VBKD-INCO1, "incoterms (part1)
INCO2 LIKE VBKD-INCO2, "incoterms (part2)
end of itab.
data : i_bdcdata like bdcdata occurs 0 with header line.
data : v_date(8).
parameters : p_file like rlgrap-filename default 'C:\TEXT.TXT'.
START OF SELECTION **********************************
START-OF-SELECTION.
perform upload_data.
if not itab[ ] is initial .
perform bdc_populate.
else.
write :/ ' no records in itab '.
endif.
form upload_data.
CALL FUNCTION 'UPLOAD'
EXPORTING
CODEPAGE = ' '
FILENAME = p_file
FILETYPE = 'DAT'
ITEM = ' '
FILEMASK_MASK = ' '
FILEMASK_TEXT = ' '
FILETYPE_NO_CHANGE = ' '
FILEMASK_ALL = ' '
FILETYPE_NO_SHOW = ' '
LINE_EXIT = ' '
USER_FORM = ' '
USER_PROG = ' '
SILENT = 'S'
IMPORTING
FILESIZE =
CANCEL =
ACT_FILENAME =
ACT_FILETYPE =
TABLES
DATA_TAB = itab.
EXCEPTIONS
CONVERSION_ERROR = 1
INVALID_TABLE_WIDTH = 2
INVALID_TYPE = 3
NO_BATCH = 4
UNKNOWN_ERROR = 5
GUI_REFUSE_FILETRANSFER = 6
OTHERS = 7
IF SY-SUBRC <> 0.
MESSAGE ID SY-MSGID TYPE SY-MSGTY NUMBER SY-MSGNO
WITH SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.
ENDIF.
endform.
form bdc_populate.
loop at itab.
concatenate itab-bstdk4(2) itab-bstdk6(2) itab-bstdk(4) into v_date.
refresh i_bdcdata.
move v_date to itab-bstdk.
perform mybdcdata.
CALL TRANSACTION 'VA01' using i_bdcdata MODE 'A' .
endloop.
endform.
*& Form mybdcdata
text
form mybdcdata.
perform mydata using : 'X' 'SAPMV45A' '0101',
'' 'VBAK-AUART' itab-auart,
'' 'VBAK-VKORG' itab-vkorg,
'' 'VBAK-VTWEG' itab-vtweg,
'' 'VBAK-SPART' itab-spart,
'' 'VBAK-VKBUR' itab-vkbur,
'' 'VBAK-VKGRP' itab-vkgrp,
'' 'BDC_OKCODE' '/00',
'X' 'SAPMV45A' '4001',
'' 'VBKD-BSTKD' itab-bstkd,
'' 'VBKD-BSTDK' itab-bstdk,
'' 'KUAGV-KUNNR' itab-kunnr,
'' 'BDC_OKCODE' 'T\02',
'X' 'SAPMV45A' '4001',
'' 'VBAP-POSNR' itab-posnr,
'' 'VBAP-PSTYV' itab-pstyv,
'' 'VBAP-MATNR' itab-matnr,
'' 'BDC_OKCODE' 'T\04',
'X' 'SAPMV45A' '4002',
'' 'VBKD-ZTERM' itab-zterm,
'' 'VBKD-INCO1' itab-inco1,
'' 'VBKD-INCO2' itab-inco2,
'' 'BDC_OKCODE' 'T\02',
'X' 'SAPMV45A' '4002',
'' 'VBAK-AUDAT' itab-audat,
'' 'VBAK-WAERK' itab-waerk,
'' 'VBKD-PRSDT' itab-prsdt.
'' 'BDC_OKCODE' 'T\07'.
endform. "mybdcdata
*& Form mydata
text
-->A1 text
-->A2 text
-->A3 text
form mydata using a1 a2 a3.
if a1 = 'X'.
clear i_bdcdata.
i_bdcdata-dynbegin = a1.
i_bdcdata-program = a2.
i_bdcdata-dynpro = a3.
append i_bdcdata.
else.
clear i_bdcdata.
i_bdcdata-fnam = a2.
i_bdcdata-fval = a3.
append i_bdcdata.
endif.
endform. "mydata
Regards.
Francis.

Status in Interaction Record update based on a follow up Business Transacti

Hi
I put in place within ICWC the Interaction record creation as initial step followed by a creation of a Service ticket.
I would like at the Completion of my service tickets the interaction record to be completed automatically as we dont want any agent to manually complete them.
Thanks in advance
Aurelien
CRM 4.0

Hi,
I tried to come back to the idea of the Status Completed as default when Interaction Record is created.
My scenario is:
Confirm BP
Confirm IBASE
Click Service ticket on the left Menu (Interaction Record Menu is not visible anymore)
then i am on the ticket...
I noticed different small problems:
1/ The service organisation determination is not trigger anymore at the ticket creation, it is triggered only when an update occur on the ticket, in my case only when the classification is filled.
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When i use one transaction type to multiple transaction type as dependent business transaction type, in my case the transaction type linked to my Business transaction profile (interaction Rec) is ZS33, then as default Service Transaction in the Dependand transaction i used a ZEST.
Config done in SAP Implementation Guide -> Customer Relationship Management -> Interaction Center WebClient -> Business Transactions -> Define Business Transaction Profiles
In case that i used directly ZEST as the default transaction type for my Business Transaction profile the Org determination occurs correctly.
As anyone seen this problem before?
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Query a view w/data entered into a text field populated by 2 table fields

Hello, Looking for advise!!! I have a tabular canvas thats datablock uses a view to populate. In this canvas I have a text field that has been populated with first_name || ' ' || last_name in the database node of the property pallate column name. The text field is not in the table or view. I have created it in the data block and make it a database item. However, I would like to have the user push a search button to go into ENTER_QUERY mode then the user would enter the criteria to search on in this text field. The user would then push button to EXECUTE_QUERY. The result is I retrieve all records. I want any search criteria entered into this field to be used against the last_name field to retrieve any records equal to the search criteria entered, for example A%. Does anyone know if this is possible?

Hi!
You have to use PRE-QUERY trigger to compose the search criteria. Below I put an example of it. You have to have at least one item in the block wich is true database item (e.g. it has to exist in table or view on which your block is based). In the following example EMP_DESC is your non-database search item and EMP_ID is the database one.
Declare
Dummy VARCHAR2 (2000);
begin
if :EMP.EMP_DESC IS NOT NULL and :EMP.EMP_ID IS NULL
then
Dummy := '#IN (SELECT emp_id FROM Employees WHERE Upper (emp_first_name)||'' ''||Upper (emp_sec_name) LIKE Upper (''%'||:EMP.EMP_DESC||'%''))';
Copy (Dummy, 'EMP.EMP_ID');
end if;
end;
Thats it. Note the # sign in the first position of the Dummy assignment. This is required by forms to glue your search criteria and block's where clause. You may analize LAST_QUERY property of your block in order to understand how this work. Remember also to set the QUERY_LENGTH property of the EMP_DESC item to the value that could contain the whole Dummy string (otherwise it will give you an error and cut the mar the query).
Hope this helps.
Sergey.
P.S. And set your EMP_DESC database item property to NO.

ERMS: Creation of Interaction Record and Service Ticket

Hi All,
I am configuring the ERMS system (SAP CRM 2007). So far I am been able to get internal emails into the CRM system and the emails are getting routed to the respective agent's inbox based on the rule in Rule Modeler.
I have created rule for creating Interaction Record and Service ticket. However, Interaction Record and Service ticket are not getting generated. Also, I am not able to receive external emails (yahoo, gmail etc..) into SAPconnect.
Any input on these issues is appreciated.
Thanks & regards.

Hi Namita,
Same as the other thread, please make sure that the BP is identified for the incoming email and then only the creation of the IR/SO ERMS Actions will get executed with success.
I am not sure, whether you still face this issue ?
Thanks & Best Regards,
Vinod
Edited by: Vinod C on Mar 25, 2009 3:38 PM

How to see results for surveys in CIC Interaction record under script prfl?

Dear Experts,
In Interaction Record>Under Script tab> I have filled a survey-> upon entering all answers and saving->System showing a message, that survey has been sucessfully saved.
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Kindly tell me where can we find the survey results, which is created under Script tab in Interaction Record.
Your suggestions will be highly appreciated
Best regards
Raghu ram

Hello,
Have you found solution to this case?
BR
Piotr

Behaviour of Activity Clipboard of Interaction Record

Hi everyone,
I have observed a weird behaviour of Activity clipboard in CRM Interaction Center. Below are the steps I followed:
Confirmed the account in the Interaction Center. Opened Interaction Record
After performing my actions in the Interaction Record, saved the Interaction record by clicking the "SAVE" button on the Interaction Record screen.
Closed the browser(without clicking on END button on the IC).
Opened CRM WebUI and opened this new Interaction Record, I do not find any of the items in the Activity Clipboard. It is completely blank with no items.
But if I click on "END" button on the Interaction Center and then check the Interaction Record later through Inbox , I can find the items in the Activity clipboard. I need to understand if this is a standard behaviour of CRM Interaction Center that clicking END button is mandatory for saving the Activity clipboard items into database? Or Do I need to apply some SAP Note to fix this issue?
Please suggest.
Thanks,
San

Hi San,
Yes, clicking END button is mandatory to finish the customer interaction in SAP standard. Here the activity clipboard and all changes on the business objects which have been made during the cutomer interaction are saved.
Best Regards,
Sigrid

How do you date and time stamp iCal entries? We share an event calendar and need to know when a new event was entered into iCal.

How do you date and time stamp iCal entries? We share an event calendar and need to know when a new event was entered into iCal.

BKBK,
Thank you for your response. That does adequately cover the
client-originated sessions, but still leaves the ability I am
looking for unavailable.
It did serve to definitively answer my most pressing
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Note: ColdFusion cannot create a session if an initiator
application uses a SendGatewayMessage method to start an
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arrives, it can look up the origniatorID to determine whether it
was in response to an outgoing message.
I will play around with the Application scope to see if there
might be a workable solution there.
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Webclient Interaction record for R/3 sales order

Hi,
we need to capture the interaction record for each and every call related to order. we don't want to use the webclient or pcui sales order becuase of their limitations... we want all the feature of R/3 sales order like extended material search, purchase order type.... kind of fields and search help on them.
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thanks,

I would suggest we still use the Interaction Record Functionality in IC Web . So thi is what I am suggesting :
1. Customer calls in for placing a Order
2. CSR receives the call ( CTI ) and Confirms the Account . Once Clicked on Confirm , you can auto navigate to Interaction Record View
3. CSR can capture whatever details , INtereaction Record Specific ( Like IR Type -> Order etc ) , and Save to create the IR .
4. Once Saved , You can dynamically make available , Button or Navigational Link 'Create Order' ( Will Only appear if IR Type is 'Order' etc ) .
Now Clickin on Create Order , you have different options
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ii) If you are on CRM 5.0 , make use of the new CRM Sales Order Creation ( This Basically provides a very Intuitive BSP View , however the Orders are getting created in ECC Itself , No Replication required )
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Transaciton cancelled on entering into interaction record

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