Transfering Email to Business Catalyst

Hello,
I have a client and I have redesigned his website using muse. I am going to host the new design on Business Catalyst and am planning on keeping the same domain name.
I understand how to redirect the domain name to BC, however is it possible for him to keep his email with his current host service or do ineed to reconfigure??
Any help with this would be very much appreciated.
Many thanks, Jon

Hello,
MX record details are provided by the email service provider.
To add a MX record on your Business Catalyst site, please refer to the article : http://helpx.adobe.com/business-catalyst/partner/set-email-external-email-provider.html
Hope this helps.
Regards,
Sachin

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Thank you for contacting us
In this case, you will need to make sure of the site plan that is upgraded for that site. If that is WebHosting/Webbasics , it will not allow any BC integrated emails as mentioned here -> http://helpx.adobe.com/business-catalyst/kb/detailed-plan-breakdown.html
For an exact infromaton, I would suggest to either contact us directly on chat here http://helpx.adobe.com/contact.html?product=business-catalyst&topic=using-my-product-or-se rvice -> Click on 'I still need help' -> Chat Now for an instant information or submit a ticket via Help & Support in the BC Admin console with more details.
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Hi bluetaildesign,
Not sure how is that working on one instance but not other. Can you please try to use mail.b.hostedemail.com as incoming and/or outgoing mail server on iphone and try again. This hostname has the SSL certificate installed on it and can be used for transferring the emails in a secured manner.
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I have clients who want to be able to do basic editing of their site once I am done. I understand that I have to use the Business Catalyst that Muse offers. two problems. most of these clients have hosting already, so they are now being forced to pay double. Second: if they have to host with BC, then they still need a email address. which forces them to have WebBasics+. double the price of most hosting plans. that is tough to explaing to some of these small start up businesses I help. Muse needs to consider this to be competetive. I don't want to lose a job to a free website builder option already offered in someone's hosting plan. For design I love Muse and have already created over a couple dozen sites since I with the program. I switched to Muse because of folks wanting to edit their own sites, and I don't want to have to go the route of WordPress!! Please consider adding more options so BC is something that can be used reasonably.

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I currently have a clients email address (ex. [email protected]) through an old Registrar site (Network Solutions) and am currently working on an Adobe Muse site for this client. Once the site is completed I will then need to complete a Domain Name Server change and transfer the address (ex. www.clientsite.com) and upload this through Adobe Muse. With this change comes the need to change the email from the old server to be now hosted by Business Catalyst. Is there a certain way to go about this? Not creating necessarily a new email through Business Catalyst but transferring an email address from an old server/network to our existing Business Catalyst account.
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Hi,
When setting up a domain name with Business Catalyst, you can either host e-mail with BC or Externally.
http://screencasteu.worldsecuresystems.com/AP/2013-11-28_1419.png
When you're hosting externally you'll just be redirecting traffic when it comes to mail, to wherever you have e-mail setup. So after adding your domain in BC admin, you'll be prompted to add the mx record. http://screencasteu.worldsecuresystems.com/AP/2013-11-28_1420.png
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(http://forums.adobe.com/docs/DOC-1741#comment-12177 )
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Your site is a CCM site which is on a WebBasics plan (This plan does not provide hosted emails on Business Catalyst).
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Hi Grant Senior,
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Hi Phyllis,
You should no need to use the authorisation code as you are not physically moving the domain - you are simply pointing it to the BC servers to manage.
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Hello all,
I apologize in advance as I am new to setting this sort of thing up but I just launch my very first Muse site and am running into the issue of getting my clients emails set-up properly. For instance, where do I go about setting up the new individual addresses so that their new domain name is now included; [email protected]? Will these be linked or forwarded on to an existing external mail client? I discovered the 'Add New MX Record (mail) but don't know where to go about finding or what info I need to input for the 'Mail Server' field info? It doesn't seem like doing this would link anything up to any any existing persons email account? Am I going about this all wrong or over-thinking this?
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Please see the external email set-up article for more details. - http://helpx.adobe.com/business-catalyst/topics.html#dynamicpod_reference
However if you have a higher plan "webBasic+ or above) then you can use email service through Muse/BC. Basically you'll just need to go to site settings -> manage domain and select mail service with us. Afterwards you'll begin creating mail accounts under site settings -> email accounts.
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Hi Jsokko,
What you need to do is log in to admin console on your site and add a domain to it. That is step 4 in this article http://forums.adobe.com/docs/DOC-1741. Then you need to either redelegate DNS to us or point the A-records to us. See step 3 in that same article.
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Finally, our support team can be reached through Help and Support link in admin.
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