TREX unable to index only some files

Question

Hi All!
I've got problem with my TREX (6.1 SP14 running on portal maschine SAP EP 6.0 SP14).
I've created some repositories, physically residing on that server's filesystem. It's an WebDAV repository and two CM (FSDB and DBFS).
Created an Index.
It indexes those repositories, and after that I see, that it can't index content of some files, while normally indexes others. It can't index *.doc, *.xls, *.pdf, *.ppt. It normally indexes *.txt, *.zip and folders.
In application log (in portal) I can see, that error code is 401 (6401), 'not authorized'.
If I open (for example) some *.doc file properties and try to access 'Settings'>'Classification', I recieve an error:
"<i>An error occurred during classificationError while classifying resource /FSDB_local/testdocFSDB.doc for taxonomy localfiles_tax.com.sapportals.wcm.WcmException: HTTP Status Code 401: Unauthorized (Errorcode 6401)</i>".
In IIS log there is:
"<i>2006-01-26 17:51:01 W3SVC1 10.2.1.67 PROPFIND /localfiles/EPtest/Logging.doc - 80 GMCS\MYUSER 10.x.x.x SAPCMWebDAVRepository1.1 $Version=0;+MYSAPSSO2=AjExMDAgABJwb3J0YWw6 207 0 0</i>"
In security log of windows system I can only see 'successful' events like :
"<i>Event Type:     Success Audit
Event Source:     Security
Event Category:     Object Access
Event ID:     560
Date:          26.01.2006
Time:          20:41:13
User:          HOSTNAME\SAPServiceSID
Computer:     HOSTNAME
Description:
Object Open:
     Object Server:     Security
     Object Type:     File
     Object Name:     D:\repositories\FSDB
     Handle ID:     13960
     Operation ID:     {0,1066813}
     Process ID:     924
     Image File Name:     D:\usr\sap\G03\JC00\j2ee\os_libs\jlaunch.exe
     Primary User Name:     SAPServiceSID
     Primary Domain:     HOSTNAME
     Primary Logon ID:     (0x0,0xEFAE)
     Client User Name:     -
     Client Domain:     -
     Client Logon ID:     -
     Accesses:     SYNCHRONIZE
               ReadAttributes
     Privileges:     -
     Restricted Sid Count:     0
     Access Mask:     0x100080
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.</i>
What could it be?
All permissions (on portal side and on filesystem) are the same for all files.
Thanks in advance for help and support!
Regards,
DK

Answer 1

I have a similar issue with a web repository.
I have an alternative URL set in the URL generator and I also do not have a locked index_service user (password is also reset) but I am getting the same 401 (6401 TREX error) problems as others.
Anybody know how to solve this problem?
How does TREX authenticate with the portal using the index_service user? How does TREX know what credentials to use? If it is ticket based authentication, how is this ticket set in the TREX system?
Thanks,
Tom
http://tomparle.com/
http://deadlytech.co.uk/