Tried restoring iPad to prepare it to sell, encountered error now iTunes won't recognize. The iPad just shows the connect to iTunes even after restarting.
I tried restoring iPad1 to prepare it to sell, encountered error during the restore. iTunes dispalyed a message that there had been an error. My iPad1 is just showing the image to connect to iTunes, even after i try restarting the iPad1. I've also restarted my PC and iTunes will not recognize the iPad1.
iTunes is and will recognize my new iPad3 just fine.
How do I get my iPad1 to come back to life?
Thanks!
No luck. The article says to press and hold the home button, then plug in the usb cable. When i do that, I still just have the connect to itunes image on the iPad, and iTunes is not recognizing the iPad.
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My itunes won't recognize my ipad
my itunes won't recognize my ipad it continues to say that I need to install the device driver software. I tried restarting the computer, used different usb ports, reinstalled itunes and none of this has helped Please Help Me!!!
http://support.apple.com/kb/TS1538
There have been some problems accessing pages on the Apple web site. If the hyperlink gives you a "We're sorry" message, try again. -
I performed an iOS 7 software update on my iPhone yesterday, and now the phone is not working at all. The iPhone screen shows to connect to iTunes to restore. I've have done this, and still the iPhone is not working. What going on?
I have no idea what may have caused your MacBook to stop working, but from your description it kind of sounds like it may have started before you ran Software Update and installed the new Apps. Just the general slow feeling and bugginess is what tips me off. You said that you weren't sure if you had closed all open windows, that doesn't matter if the computer restarts itself. It automatically closes all other open applications when restarting.
As to your data being retrievable, if when you take it in they do a fresh install of the OS, then no, it will not be unless you want to pay several thousand dollars to a software retrieval company.
I am glad to hear that you have taken into the Apple Store to get it fixed, and that you have all of your purchased music backed up to your iPod. You should be able to just transfer it all back to iTunes once you get your computer back should it be necessary.
As a side note, the proper place for this topic would probably in the MacBook forums, not iTunes since there is no evidence that iTunes started the issue. -
My new Dell PC running Windows 8 does not recognize my iPad or iPhone. Worked OK for iPhone for months but would not work for new iPad. I removed /relaoded iTunes and now it won't recognize either iPad or iPhone. Got any suggestions?
Hi there Lizabethfromaz,
You may find the troubleshooting steps in the article below helpful.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
-Griff W. -
itunes won't recognize my new ipad, acts like it connects, but it isn't in the display for devices. I've unplugged, disconnected turned off, etc. It still won't recognize my ipad
Are you using iTunes 11?
iPad not appearing in iTunes
http://www.apple.com/support/ipad/assistant/itunes/
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/TS1591
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
IOS: Syncing with iTunes
http://support.apple.com/kb/HT1386
Apple - Support - iPad - Syncing
http://www.apple.com/support/ipad/syncing/
Cheers, Tom -
Tried to update my iphone 4 and got an error message. Now I can't update my phone or even restore it!!
Hi phaniemae528,
If you are having issues updating or restoring your iPhone, you may find the following article helpful:
Apple Support: If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Regards,
- Brenden -
i was updating my ipad to the new ios software. the cable got disconnected just as it was completing the update. when it connected again it said i need to restore it. Once going thru the restore process, it said that Itunes can't recognize the ipad. one note, the ipad shows on my itunes as a "IPAD" and no name, serial #, etc... The ipad has a symbol on it telling me to connect to itunes
A System Reset cures many ills. It's easy, quick and harmless:
Hold down the on/off switch and the Home button simultaneously until you see the Apple logo. Ignore the "Slide to power off" text if it appears.
A System Reset does not remove any apps, music, movies, etc. nor does it cause any settings to revert back to default.
Also, you might wish to download the iPad-2 User Guide. Pay special attention to page 162. Note that this Guide also applies to the iPad-1 with IOS 4.3 except for those functions that are not supported by the hardware.
http://support.apple.com/manuals/#ipad
Finally, the User Guide can be downloaded at no charge via iBooks and a less comprehensive version of the Guide is included as a Safari bookmark. -
Windows and iTunes won't recognize my iPad outside of recovery mode
Okay, so there's a lot.
1) Unless I put the iPad into recovery mod, plugging in my iPad to my laptop gets no alert sound whatsoever, meaning it's not being recognized. The only thing that I DO get, is the iPad charging. However, there's more! My iPad sometimes appears like it's not even being plugged in, no charging, no recognition. But it's not my cable, I tried my brother's newer cable and the same thing happened. I plugged my cable into my wall charger and into a socket -- works perfectly.
2) Sometimes, the iPad would get detected by Windows and install drivers, but iTunes still wouldn't pick it up or start automatically. I checked into the device manager and Devices and Printers, it was listed there and the status said it was working fine. I tried updating the drivers, it said the drivers were the best ones available. This is no longer happening however, due to further developments listed lower.
3) I tried everything here: iOS: Device not recognized in iTunes for Windows and nothing works there. That includes uninstalling all iTunes/Apple related software in the specified order somewhere in the help sections, restarting the laptop, and then installing iTunes and restarting again. Didn't work.
4) I tried stopping/starting the Apple Mobile Device process in Control Panel>Services. No effect.
4) I tried the steps where you go into Common Files>apple>x>xdrivers and using the file there, but it would say it's incompatible or something to that effect. So that didn't work.
5) I restored my iPad without iTunes. When I attempted to restore the iPad with iTunes, it gave me an error message (4005,I think), and said it could not be restored. Full stop. Thus why I wiped the iPad using the option in Settings>General on the iPad itself. But wiping it achieved nothing.
6) I put my iPad back into recovery mode to get it recognized in iTunes and Windows again, where before I could get out of recovery mode, I can no longer do that and it appears to be stuck on that screen. Turning it off doesn't change that, because when I turn it back on, it goes directly back to the screen with the Cable + iTunes logo image.
7)Note again, that being in recovery mode will *almost* always allow my laptop and iTunes to recognize the iPad. If I look into Devices and Printers now, it doesn't show up as iPad, it shows up as Apple Mobile USB Device Driver. in iTunes, it shows up as iPad and I get the notice "iTunes has detected an iPad in recovery..."
8) My iPhone works fine and can update, get immediately recognized, etc. So I'm also sure there's no problem with my USB ports in terms of being functional.
Please help me. This has been really frustrating.You should use a USB port on the back of your computer when you connect. What other devices do you have connected to the USB chain (other than your keyboard and mouse)?
You need to read this article: http://docs.info.apple.com/article.html?artnum=305136 Even if no new driver is available for your computer, reload the USB Driver following the instructions in the article.
Once your iPod can be seen in Device Manager in Windows, change the drive letter on the iPod to something higher (try M or P) and then reformat it (FAT32 format, don't do a quick format). After this Restore it in iTunes. -
i was doing the software update to my iphone 4s and my phone died. i pluged it in and when it turned on after the white apple the screen showes the blue itunes logo over the word itunes over an image of a charger. i tried reseting my phone. i cant figure out how to get past this point
See Here > http://support.apple.com/kb/HT1808
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My phone is not coming on except for the usb cord showing in the screen with an Itunes logo after doing an update that I received on line when putting my phone into the station for the night, I saw that there was an update so I said yes. Then this happen. Could someone please help me here, because I do not want to restore or I will lose everything I have with numbers and music in my library. Please advise and respond to me. I use my phone for work as well and can not get the contacts up or anything except for this itunes and usb showing on the screen.
Thank you,
DianaHi there briana_webb82,
You may find the troubleshooting steps in the article below helpful.
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
-Griff W. -
My itunes won't recognize my ipad on windows 7 with itunes 64 installed
I have itunes 64 installed with windows 7 and i just purchased a new ipad. When i plug in the ipad and open itunes, itunes says i need the itunes 64 version...i have uninsatalled and reinstalled the 64 version 3 TIMES..restared my ipad and computer each time and it still doesn't work!! HELP
refer to this:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
iPod not appearing in iTunes
http://support.apple.com/kb/TS3716
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923 -
I upgraded Itunes about a month ago and since then It does not recognize my Ipod and then I tried to update again and it won't upgrade. The error message says it's on a unavailable network path not found. So I tried to get tech support they told me to delete and start over. I went through my control panel and it gave me the same network error and would not delete the software. I am beyond frazzeled over this. Please help.
Essentially 'b noir' is correct, it will be relating to the .msi file that is, for lack of a better word, screwed. It's a pretty long process in order to cleanly remove and redownload the correct file.
Not really a long process if you can hunt down a copy of the Windows Installer CleanUp utility. If you have that installed and working, then so long as you know which particular msi (or msis) are being complained about, you can get past the issue in most cases pretty quickly. For example, for an itunes.msi message see:
error message that I'm missing iTunes.msi.
There's some additional information in my notes on the bookmark about one possible complication requiring a bit more work. (I'm steadily building the additional info on advanced troubleshooting into bookmarks as I build my public Bookmarks, and eventually tag searches on my Bookmark tags should pull up advanced troubleshooting steps too.) -
My 3GS will not let me login to iTunes or App store. It says "cannot connect to iTunes store".
In iTunes, do Store->View my AppleID
Click "Deuthorize ALL"
Then, on any computers you still have, do Store->Authorize this computer. If there are less than 5, you will have no problem.
You can only do "deauthorize all" once a year, so in the future, if you ever throw a computer away, remember do to "Store->Deauthorize this computer" first. -
Hi. During the process of updating my ipad to IOS 6 utilizing iTunes, I received the error #1602. I tried the update procedure again, this time itunes does not recognize the devise. The pad is displaying USB connecter to iTunes. Can anyone recomend a fix?
Thank youThere is only one fix now. The message on the screen means that you have to restore the iOS software on the iPad now. Read the part at the very end about using recovery mode.
iTunes: Restoring iOS software - Support - Apple
About the error code.....
Error 1600, 1601, 1602
Follow the steps listed above for Error 1604. This error may also be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.
If needed.....
Additional Information
If your device is continually restarting, not responding, or showing the Apple logo with no progress bar or a stopped progress bar, place the device into recovery mode and try restoring again. -
We just added a new printer and bluetooth connection to our iMac. Now iTunes does not recognize our iPads as devices. Have already tried restarting everything. Any other suggestions?
You can try the steps recommended here: http://www.apple.com/support/ipad/assistant/itunes/
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