Trojan.spatet - Deskjet F2280 - HP Solution Centre

Hello. This is my very first post here so I hope it's in the correct place!
I recently had my new-look HP Solution Centre updated. This morning I scanned a document and had problems when I tried to print it - a lengthy delay. In the end, I had to delete the print request.
I ran Malwarebytes just now and it found two trojans. Under the heading 'Vendor' appeared Trojan.Spatet and two entries, one a file - (C:\Program Files\HP\Digital Imaging\help\player\FlashPla.exe) and the other a corresponding Registry Value.
Is it just a co-incidence that the trojan appeared just after the Solution Centre Update? Or is this a false positive viz the trojan is in fact part of the HP Solution Centre software?

and now another problem! When I powered up just now, there was a window "SolutionCenter".
Its message was "The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alernate path to a folder containing the installation package 'SolutionCenter.msi' in the box below."
The box was titled "Use source" and it it were the wordsCALS~1\Temp\7zS0463\setup\SolutionCenter".
Clicking OK took me back to the first window. Clicking Cancel, brought up another Message Box that said "(Exclamation mark in yellow triangle) An installation package for the product SolutionCenter cannot be found. Try the installation again using a valid copy of the installation package 'SolutionCenter.msi."
Clicking OK brought up a message "Please wait while Windows configures SolutionCenter - gathering required information." After a few minutes of this repeating itself, I hit Cancel. After several hits on Cancel, the blasted message went away.
Can anyone from HP help me please?

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This question was solved.
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Hi nintendoboy15,
Thank you again for the reply and the additional information. I'm sorry to hear that this printer software is being so stubborn for you, but I think I still have a few tricks up my sleeve
I'd suggest you go through this Fatal Error 'Error 1603 document, but do not do the uninstall/reinstall step. Once you've gone through that, I'd like you to complete the steps in this Resolving "Error 1606" document as well. You can do the uninstall/reinstall when it comes to it in this document.
I hope between these two documents you get a resolution!!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
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**MissTeriLynn**
I work on behalf of HP

Need to re install Deskjet f2280 but mislaid my CD -rom ?

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Hi Armatic,
Welcome to the HP Forums.
I see that you are attempting to install the printer on to you Windows 8 computer.
If you have the printer connected to the computer with a USB cable, please remove the cable from both printer and computer and leave it disconnected until further notice.
Please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I am going to give you a link to the HP Deskjet F2200/F2224 All-in-One Printer series Full Feature Software and Driver. Please save the download to the Desktop on the computer so that it creates it's own Icon. This will make it easy to find when the download is complete.
Double click the new Icon and follow the instructions that appear on the screen. The installation will prompt you as to when to connect the USB cable so please do not connect it before hand.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thank you for your time.
Cheers,
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Hp Solution Centre

I've lost my HP Solution Centre on my Hp windows Vista, 64-bit operating system.
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Hello zapazor,
Welcome to the HP Forums!
I understand you no longer have Solution Center on your computer using the Deskjet F4280. I will do my best to assist you! Let's make sure the Solution Center isn't on your computer before going any further:
1. Click the Windows icon ( ), click All Programs , click the HP folder, and then click HP Solution Center.
2. Go into the Control Panel on your computer, uninstall a program, then look for the Solution Center in here.
Let me know on this post if you're not able to locate the Solution Center. Please verify this information and I will assist you further. Have a great night!
I worked on behalf of HP.

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Hi there @Vabish ,
Welcome to the community
I read about the error you are seeing which is not allowing you to use the printer software for scanning. You could try using Microsoft Paint as a work-around for scanning. However, if you would like to let me know which Windows OS you're running, I will look into some more troubleshooting for you!
Have a great day!
R a i n b o w 7000I work on behalf of HP
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HP Solution Centre reports unable to start as printer not installed; but I can print!!!

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Thank you

One very important place to remove the other software is in the "server properties" in your printer folder. You need to click on your printer icon in the printers folder> then look for "server properties" , click it> go to drivers> remove all instances of your first printer you originally uninstalled. For some reason the drivers get hung in this and have to be removed in order for you to configure your device- Let me know of any questions
Although I work for HP, I am speaking for myself and not for HP.
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Shlomi
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If my post resolve your problem please mark it as an Accepted Solution

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Hi
Thank you for your reply.
I am not sure that it actually answers me problem.
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Great information.
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Problem with HP Solution Centre

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Hi there StuBet, welcome to the forums
I understand Solution Center is not working for you and you cannot scan after installing the printer by disk. I would suggest trying to download and run the install from the HP website to see if that helps.
HP Photosmart C4380 and C4390 All-in-One Full Feature Software and Drivers
Have a great day!
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

How do i install the Solution Centre?

How do i install the Solution Centre?

OK.
Thanks.
Install the full feature software driver package that is available at the printer's web support driver & software download section. This will also be based on the operating system you are using the printer with. Some operating systems may not be supported.The basic driver does not contain the HP Solution Center.
I would have been able to provide a link to the section but you did not completely identify your printer. Post the product name or product number in a post in your thread.
-erico
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

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Shlomi
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If my post resolve your problem please mark it as an Accepted Solution

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Hi,
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Regards,
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution

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Hello there,
To get your issue more exposure, I would suggest posting it in the commercial forums since your product is a commercial product. You can do this at Commercial Forums.
Enjoy your day!
R a i n b o w 7000I work on behalf of HP
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Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Trojan.spatet - Deskjet F2280 - HP Solution Centre

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