Trouble ordering book "There was a problem -- LOCALIZE"

When I get to order the book get the message
There was a problem -- LOCALIZE
And I can only cancel.
I am living in Portugal and have a .mac account
I can order music and apps from the itunes store

Hi Steve - thanks! With a little modification I got it to work. This is what I did:
1 - quit Aperture
2 - deleted my online store account completely
3 - Check that you are using the latest version of Aperture. You can find out more information on updating your software here:
Mac OS X: Updating your software http://support.apple.com/kb/HT1338
4. Reset your keychain. Follow these steps to reset your keychain:
a. From the Finder menu, choose Go > Utilities to access your Utilities folder (or press Shift-Command-U).
b. In your Utilities folder, launch the Keychain Access application.
c. Find the "NetServices" entry in your Keychain Access window.
d. Select the "NetServices" entry and press the delete key.
5. Relaunch Aperture and attempt to place your order again.
6. You should be prompted to enter your account information if you deleted the keychain entry successfully.
7. After entering your account information, you should be able to complete your order.
I had some steps from Apple support and with what you gave me this seems to have solved the problem. Cheers
Mike

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Cannot place order ERROR: "There was a problem adding your product to cart"

Hey guys,
Well, once again Best Buy's online system is preventing me from making an order. It seems like nearly every time I log in I experience some new problem. This time, I'm unable to add anything to my cart. It doesn't matter what item I try to add to my cart or what browser I use or if I clear cookies...it happens every time, on every browser, with every product in the store. The error shows a red & white triangle with a message "There was a problem adding your product to cart".
Just to clarify ahead of time: 1) I have already tried signing in using 4 different browsers (explorer, firefox, chrome, opera) & they all give the same error; 2) Prior to posting here I researched this problem & found out it is somewhat common & has been occurring since at least 2012 on BestBuy.com; 3) Every time someone posts in here about this problem, customer service offers the same "fix" every time - to sign out, clear their browser cache of cookies, shut down the browser, restart the browser, sign back in, etc.... The only problem is, this "solution" has not worked ONE time our of the many times this problem has cropped up in here over the past 3+ years. Why this "solution" keeps getting told to people even though it never works is beyond me. But, there you have it.
Just to clarify: I have already tried this solution, And just like with everyone else before me, it didn't work for me either. So, what's the next step? There must be something else that can be done other than waiting a couple more days for it to magically fix itself (it seems that is the only thing that ever "works"...is to let several days go by and the problem ends up getting fixed in some back-end server-side patch up).
What I'm hoping for from you is a solution that can fix this immediately. This problem has already prevented me from making a couple purchases for items that were temporarily on sale over the past couple days. So, those are lost sales for Best Buy. What I'm hoping to do now is pre-order the Elder Scrolls Online (PS4) in order to take advantage of the $10 pre-order reward. The game releases on Tuesday the 9th. So, in order to get this done in time I need to place the order sometime today (on the 8th).
With all these repeated technical problems making purchasing a chore & wasting my time every single time I want to buy a product it's almost as if Best Buy is telling customers "We don't care if our online system works reliably...go spend your money at Amazon instead". lol
Thank you in advance for your timely help on this matter.
-Marc (removed per forum guidelines)

Hello mjswooosh,
I'm very disheartened to hear that you've had ongoing problems when attempting to order from BestBuy.com. Our goal is ever to provide a fun and efficient shopping environment! Certainly creating aggravation serves neither you nor us and I apologize sincerely for this having been your experience.
We recommend the troubleshooting steps you mentioned (i.e., clearing the browser cache, deleting temporary internet files and cookies) because this is the most common cause of this type of problem. I too have encountered this issue from time to time and these steps have almost always resolved the problem. I say almost always because there's one further step you can try: ensure that you have signed out of BestBuy.com, then perform the browser maintenance steps we've recommended. Afterward, before signing in to BestBuy.com, add your desired items to your cart and sign in as part of the checkout process. When the standard steps have not netted a resolution for me, this has solved the problem each time.
I hope this helps. I'm very grateful that you took the time to write to us with your concerns and for sharing your very valuable feedback about your online experience.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

I'm trying to buy a book. The book is made in I-Photo and when I push buy book button it starts to process and than says-- There was a problem communcating wit the apple store " help"

I'm trying to buy a book I made in I-photo. I have made a 20 page book in I-photo and when I push the "buy book" button it starts to process and then pops up a sign that say'es There was a problem commucating with the apple store. Please try again. Help

Are you buying from the correct Print Products Store? If you are using the wrong store, your AppleID may not be valid.
Is the Print Products Store set correctly in iPhoto Preferences > Advanced? It should be set to the same country as your billing address and delivery address, and match the settings of the Apple ID you are using.
And you are using iPhoto '09 or '11, right? you can no longer buy books from earlier versions.
When you reenter your settings as LarryHN described, don't forget to enable Express Checkout. It is required.

How do i purchase license for lightroom 5? When i tried to process payment, it says There was a problem processing your order, please contact our Customer Service team on 800 448 1642 for assistance.

How do i purchase license for lightroom 5? When i tried to process payment, it says There was a problem processing your order, please contact our Customer Service team on 800 448 1642 for assistance.

In this forum, we can't help with purchasing issues.
My suggestion is to call that phone number.

There was a problem with your order please call?

My wife ordered a 4S 32GB black model and was putting me on her plan of currently 2 phones. We ordered via the site about a week ago and got the message the phone would ship 11/30, added a data plan etc on a 3rd separate line. Received an order confirmation, but couldnt use the 6-7 digit order number to check on it kept saying no order. Today she checked and said she received soemthing from Verizon saying there was a problem with the order and to either call or email them. She's at work til 4p EST time but was curious if anyone else got this and what it could cause this message?
On a separate note I have my own plan with a iPhone 4 that I was going to cancel and move to her plan porting my number but the order wouldnt permit a port of a verizion number. I called and the rep swore there would be no cancellation fee (sounds fishy to me) but he had someone else look and they said there was no cancellation fee either. I dont know if the order flow recorded that and they are question it or something else is going on.
Any ideas on why Verizon would have a problem with the order would be great! Thanks!

As far as the porting of your line to your wife's account...you might want to go in to a local store to handle that. I don't think it would be a port in the traditional sense...but a swap of responsibility...meaning your wife would take ownership of your line. I will have to do that soon for one of the lines under me so that the person using it can have it in their name. In that instance, there would not be any cancelation fees because the line isn't being canceled. The account ownership is just being taken over by someone else and they would take over the remainder of the contract.
As far as the issue with the order...if your wife makes you an authorized manager on the account you would be able to call in and discuss whatever is happening. The issue could be a number of things so it's hard to tell you what it could be. It's also possible that there isn't an issue at all and the problem is just that the system isn't recognizing the order number.

There was a problem with your order.

I am trying to order CreativeCloud subscription (using upgrade option) but I keep getting an error "There was a problem with your order." after credit card is beeing processed. I tried it for several times but no success. My card details were entered correctly, card isnt expired and limit isnt exceeded.
Any ideas what could be wrong?
Thanks,
Stanislav

Hi Svizual,
Are you still facing the issue?
-Dave

There was a problem processing your order, please contact our Customer Service team for assistance.

when i waned to buy and finished filling all the (*), i clicked on conifirm membership they worte this in a red color:
There was a problem processing your order, please contact our Customer Service team for assistance.Middle East & North AfricaBahrain: 80081097Egypt: 08000000447Jordan/Kuwait/Lebanon/Qatar/Yemen: English +44 207 365 0735Jordan/Kuwait/Lebanon/Qatar/Yemen: Arabic/French +44 203 564 4145Oman: 80077173Saudi Arabia: 8008446638Tunisia, Morocco and Algeria: +33 157324642United Arab Emirates: 80004443085Commonthwealth of Independent States (CIS): +44 207 365 0735

Asmaa,
Other than using the suppport phone number, you may try a chat here:
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

When i waned to buy and finished filling all the (*), i clicked on conifirm membership they worte this in a red color: There was a problem processing your order, please contact our Customer Service team for assistance.Middle East

when i waned to buy and finished filling all the (*), i clicked on conifirm membership they worte this in a red color:
There was a problem processing your order, please contact our Customer Service team for assistance.Middle East & North AfricaBahrain: 80081097Egypt: 08000000447Jordan/Kuwait/Lebanon/Qatar/Yemen: English +44 207 365 0735Jordan/Kuwait/Lebanon/Qatar/Yemen: Arabic/French +44 203 564 4145Oman: 80077173Saudi Arabia: 8008446638Tunisia, Morocco and Algeria: +33 157324642United Arab Emirates: 80004443085Commonthwealth of Independent States (CIS): +44 207 365 0735

Verify that everything about your Adobe ID and your country and your credit card match exactly
Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-http://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id. html
-Credit card https://helpx.adobe.com/utilities/credit-card.html
-wrong email https://forums.adobe.com/thread/1446019

I can't renew my plan. It always say"There was a problem processing your order, please contact our Customer Service team on 30714922 for assistance."

I can't renew my plan. It always say"There was a problem processing your order, please contact our Customer Service team on 30714922 for assistance."
I can't find my payment info and renew button. Please help me!

In this forum, we can't help with purchasing issues.
My suggestion is to call that phone number.

There was a problem downloading this book.

I just bought a book, and 4 free classics, and none of them will download. The blue bars fill up on all of them, but then the "There was a problem downloading this book" dialog comes up, and gives me the option of retrying now or later. I tried redownloading them, but this also creates an error dialog. Is there a way to clear out the half downloaded books and try again?

There is basically only one solution- to contact iTunes via the iTunes Store and then you can tell them that there was an error downloading the books and then they can send you a different copy to your computer. Here is how you do this:
-Open iTunes
-Go into the iTunes Store
-Click on your account on the top right corner and sign in
-Click on 'Purchase History'
-Scroll to the bottom and press 'Report a Problem'
-Click on the purchase date
-Select the item(s) you were having a problem with
-Tell Apple about the problem.
Believe me, I know that it is a pain. The same thing has happened to me before, however Apple responds pretty quick and they are very good about resolving the issue.

I'm being shown an error pop-up message periodically saying "There was a problem connecting to the server. URLs with the type 'file:' are not supported." I have a brand new MacBook Pro, and at no time am I actually having trouble connecting to the server.

I'm being shown an error pop-up message periodically saying "There was a problem connecting to the server. URLs with the type 'file:' are not supported." I have a brand new MacBook Pro, and at no time am I actually having trouble connecting to the server, but this message continues to pop-up several times a day at random intervals. Is there something I'm doing wrong? Or is my computer just having a glitch? Other than that, and a mildly sticking caps lock button, it's working perfectly.
Thank you!

Alright it didn't solve it. Any other suggestions?
I haven't suggested a solution yet. I want to know whether you still get the messages while Time Machine is disabled. Do you? If so, try any or all of the solutions proposed in this thread:
There was a Problem connecting to the...: Apple Support Communities

How can I back up ipad on icloud? Keep getting message "There was a problem completing the back up. Please try again later." I have, many times! The trouble shooting info does not resolve the problem.

How can I back up ipad on icloud? I keep getting the message "There was a problem completing the back up. Please try again later." I have done so MANY times! I've followed the instructions ( I believe!) and the trouble shooting info does not resolve the problem. Can you please help?

I had this exact same problem because the router i had in my house was having interference issues and the speed was too slow to do it.
I would download a speedtest app on your iPad and see how fast your internet is. I think the app is called speedtest in fact.

There was a problem updating InDesign CC For more information see the specific error below. Update Failed Download error. Press Retry to try again or contact customer support.(49)

Posted the entire text from the error window, when trying to update, using the normal NON-TECHIE way to update any and all Adobe CC products, via the Creative Cloud updater installed when Adobe Creative Cloud subscription was purchased when first offered.
The following occurs, ad nauseam:
There was a problem updating InDesign CC
For more information see the specific error below.
Update Failed
Download error. Press Retry to try again or contact customer support.(49)
Here's the crux of my frustration:
(1) Customer Service is NOT contact-able, to receive LIVE help.
(2) There is NO way for me to mitigate this "Download error", being a student learning InDesign, and NOT in any way capable of tweaking folders/files here and there.
Therefore, the real question:
Given that a significant number of subscribers are having the above referenced issue with attempting to download the current update for InDesign, WHAT ARE WE SUPPOSED TO DO, in order to get our contractually paid-for updates to our legally and contractually paid-for Adobe software, specifically in my case, InDesgin's current update?
Please, NO TECHNICAL mumbo-jumbo which most likely will cause the overwhelming majority of users, like me, to seriously corrupt their computer files, but rather an honest, straightforward "what to do" from real CS/Engineers working for Adobe, as to how to FIX this issue, period.
===========================================================
UPDATE:
Here is a way in which I think I was able to "update" my InDesign CC application:
(1) Sign-In to your Adobe Account
https://www.adobe.com/
(2) Click on the MENU icon
(3) Click on the product InDesign icon
Your browser should display the page for Adobe InDesign CC
https://www.adobe.com/products/indesign.html?promoid=KLXLU
(4) Click on the Download icon,
Your browser should now display the page to download InDesign,
https://creative.adobe.com/products/download/indesign
(5) a Pop-Up window should open, and display:
Launch Application
This link needs to be opened with an application.
with the first option to select being the CreativeCloud(URIHandler)
(5) Select this application and click OK.
What happened when I followed steps (1) thorugh (5) is that:
(a) InDesign CC(2014) was installed,
(b) InDesign CC, updated, and then
(c) InDesign CC(2014), also updated.
Why this all worked, is a mystery to me.
Looks like a separate, "new" version of InDesign, InDesign CC(2014), was installed, the existing "old" InDesign was updated, and then the newly installed Indesign CC(2014) was further updated.
A BIT MORE, when I launched my InDesign CC app, and checked to see if there were Updates Available, there in fact was an Adobe InDesign CC 64 bit (9.2.2) update.
I clicked on UPDATE and my "old" InDesign CC app was "successfully updated."
FURTHER INFO: I may have neglected to list some important info ... OS: Windows 8.1 Pro with Media Center, 64-bit
Confused, I am able to launch BOTH of these apps, and hopefully I may use one of these versions of the InDesign CC app, to do some InDesign work.
Will keep y'all posted!
Message was edited by: Richard Yapkowitz, about an hour after I first posted this issue.

Jackdan error 49 indicates the installer was unable to access a critical file or directory. You can find additional details at Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.

There was a problem connecting to the server ... OS 10.8.4 + WD NAS

Dear all,
first my configuration:
iMac from mid 2012, MacOS X Mountain Lion, 10.8.4, iPhoto 09 v. 8.1.2 - all software updates done and up-to-date
MacBook Pro late 2011, MacOS X Mountain Lion, 10.8.4
NAS WD My Book World Edition II (white light), 2 x 1TB (configured RAID : 1TB mirrored), original firmware (01.02.14 with MioNet built on Thu Feb 9 14:11:48 CST 2012 ) NFS, AFP enabled
a win 7 laptop and plenty of other devices
everything on a LAN with GB router + WiFi
I have my iPhoto library on my iMac, but the photos (the originals) stored on the NAS. I have the option "copy photos to library when importing" disabled. So I guess iPhoto has a reference / link in the library to the original files.
Everything used to work fine until some weeks ago. Not sure what happened but suddenly I got the error message "There was a problem connecting to the server ... Check the server name or IP address, and then try again. ..." when I tried to import photos stored on my WD NAS. When I want to display any photo stored on the NAS - same thing.
Now I guess I have a bunch of gray hairs more while trying to get this fixed.
I tried so many of the tips posted everywhere including booting in save mode, deleting the .plist files (first I actually tried to clean them using Xcode first before deleting them), etc. I cleared out KeyChain. I removed all recent entries (folders) and recent servers from the "history". I tried to connect as guest or named user. There are also no "logIn items" pointing to the NAS. I even tried to disable / enable AFP + NFS on the NAS, not to mention countless restarts of all the machines
One other thing I noticed: Before that problem occured I was able to select the NAS in Finder and it would show me all the shares. When I selected one of them it was mounted automatically. When I select it now I get "connecting" for a loooong time and then "Connection Failed". Most of the time (not always!) however I am able to get in via "Go -> Connect To Server - smb://<nas server name>). And suddently after that also selecting the NAS in Finder shows me all the shares! Hoever even this not in 100% of all cases. I can replicate this from the iMac and the MacBook.
I do use an external HD for TimeMachine to back up my data (directly connected via USB). No issues there.
Not I really don't know what to do any more
Do you have any ideas? Did anyone ever get a response from Apple with a useful solution that really hit the core of the issue?
Thank you!

SOLVED!! and I want to share the solution which worked for me with everybody here. Ultimately I had to install nettalk 2.2 on my NAS as described here: http://mybookworld.wikidot.com/netatalk2-2-on-whitelight . A nice description on how to do that can be found here: http://forums.macrumors.com/showthread.php?t=1102423 .
One last remark: When asked about the "DHX2 login process", I opted to install the original version, so I can confirm this one works too.

Error: There was a problem logging on to SAP BusinessObjects Enterprise

I am trying to use Crystal Reports Enterprise XI 4.0 with BusinessObjects Enterprise 4.0 using a Bex Query on an SAP NetWeaver 7.01 SPS 9 BW system. I have been using the SAP Press book u201CIntegrating SAP BusinessObjects BI Platform 4.x with SAP NetWeaveru201D as my guide, attempting to follow it step by step. Please bear with me as I have only started working with this set of products within the last month. (Very new at this and do not have a very good grounding of the way it all works together. Trying to learn as quickly as possible as I am expected to support this set of tools for our developers / users.)
I have been trying to follow along with the book to get everything connected. At this point, I have BOE set up to attach to the SAP NetWeaver BW system. I have created a test Bex Query on the BW system. From within BOE, using CMC, I can configure the Bex Query as an OLAP connection. I have set it up for SSO. I have also exchanged certificates between the BOE and the SAP NetWeaver systems which I believe will allow the exchange of tokens.
I then go into Crystal Reports for Enterprise XI 4.0 on my PC. (I am running Windows 7 64-bit on the PC. I installed the BOE 4.0 suite of client tools except for SAP BO Live Office and SAP BO Analysis for MS Office). I can attach to my BOE system and can browse to see the OLAP connections in the BOE. I then try to select one as the data source for a new report. I then get a pop-up window stating:
   Unable to Logon
     There was a problem logging on to SAP BusinessObjects Enterprise.
       Please check your logon credentials and make sure your network is properly configured before trying again. If the problem
       persists please contact your Administrator.
I cannot find a log / trace / error file on my PC, the BOE system or the BW system to indicate any additional information as to what the root problem is. Has anyone seen a similar error and might know where I can find more information, how to increase trace levels so that I get some additional information or provide hints as to what the root problem might be?
I am also trying to figure out how the authentication works between the PC, BOE and SAP NetWeaver. If using a token, there has to be consistency with the username (or some value) and I am not certain that is happening. Right now, my BOE sources its UME from the SAP NetWeaver BW system. So its user accounts are in the form SID123/ACCOUNT where SID is the SID of the SAP NetWeaver system and the string u201C123u201D is the client on that SID. When I log into the BOE system from within Crystal Reports, I am using the account in that format whereas the account on the SAP NetWeaver BW system in actuality is only the string ACCOUNT. So is the token stripping the string u201CSID123/u201D from the account name when it is sent so that the accounts match? Or do I have to manually configure some kind of account alias (in the BOE system?) so that the two recognize each other? Or something else?
Any hints or ideas around where I can find additional information or where I have gone wrong, would be greatly appreciated.
Thank-you in advance,
Deb Nugent.

Henry,
Many thanks and excellent suggestions. But I am still not able to get this to work and (once again) am stuck.
RE: Server Connections: When I check my server connection, I have not ticked SSL and am using the non-secure server port for my BOE system. When I click on u201CTest connectionu201D, I can successfully log in using my username / password on the SAP NetWeaver BW system. If I tick the SSL box without changing the port, I get the error message u201CFailed to establish a connection. The cause was u201CCannot connect to SAP BusinessObjects Enterprise at this time. Please try again later.u201D If I tick the SSL box and change the port to use the secure server port for the BOE system, I get the same error.
RE: Preferences: I am using the default settings under Preferences -> Network Settings. We do not manually configure proxy settings on our network so I have ticked u201CUse system proxy configurationu201D and under SSL settings, have ticked u201CUse system keystore / trust storeu201D. I have swapped keys between the BOE system and the SAP NetWeaver system but I have not swapped any keys between my PC and the BOE system or the SAP NetWeaver system (which I do not expect to do but am mentioning here in case I am wrong).
RE: BILaunchPad: I do not have any references for BILaunchPad. Is this u201CWeb Intelligence Rich Clientu201D? If so, I tried starting it, it reported an error: u201CAn error occurred at session creation.u201D Details showed u201CSSL mode is being requested but the following argument(s) are not present: passphrase (FWM 01012)u201D I went into the CMC and checked my SAP connections under Authentications. On the tab u201COptionsu201D, there is the section u201CSAP SSO Serviceu201D where I typed in the KeyStore password. When I created the key store file, I only specified a keystore password and did not specify a private key. Originally, I had it set with the private key blank with the correct password on the keystore. I also tried entering the same password as the private keystore and saving it. I verified that the connection services for Web Intelligence had restarted but I still am getting that same message when I try to start the Web Intelligence Rich Client.
At OS level on the BOE server, I logged in as my boe1 account and checked the parameters that can be entered for the PKCS12Tool.jar file that I used to create the ketstore file I had used. There does not appear to be an option for anything other than the keystore password. There is no private key password field listed.
I searched for the FWM 01012 error and found the HTML and PDF help files form SAP explaining errors. However, it only states u201CEnsure that all SSL arguments are presentu201D but gives no details as to what, exactly needs to be checked.
I will be talking with co-workers today to see if any of them can make sense of this (anoterh set of eyes sometimes helps). Any other suggestions about areas to look for addiitonal details / increased traces / logs?
Deb Nugent.

Trouble ordering book "There was a problem -- LOCALIZE"

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