Trouble shooting "Thin Browser Exception"

I am a new OATS user. I've successfully installed the product (12.1.383) using the default XE database, and a remote agent on a different server.
I'm just going through the OpenScript and Load Testing tutorials. The OpenScript tutorial works fine... just as documented. I was able to create and run all the scripts in the tutorial.
The first thing you do in the Load Test tutorial is to run the script, HTTPTutor1, which you created and tested in the OpenScript tutorial. I follow the directions exactly and it fails with an error that says "Thin Browser Error". I tried this first running it on the remote agent server, then tried it again on the main OATS server. Same error both times.
How do I go about debugging this error? The scripts work fine in OpenScript. But they fail in OLT. I tried using the IE browser manually on the server and it works fine. I've tried running the sample application manually on the server and it also runs fine.
Edited by: Bob Cole on Jul 10, 2012 7:29 AM

Ok. I followed your advice aand am still getting the same error, with just 1 VU and 1 iteration.
Chapter 7 isn't much help because it just tells me how to look at the VU log, not any information on what this error might mean, or at least how to track down errors. There are no other error codes or anything listed that I can look up.
VU-ID: 1
Level: Error
Message: [Line: (script.java:26)][ThinBrowserException]: null
Type: ScriptError<ThinBrowserException>
Script: HTTPTutor1
Step: [1] Avitek Medical Records Application
Parent Chain: Run: HTTPTutor1
Iteration: 1
Time: 07/10/2012 10:09:56 AM
Content Mime Type: text/plain
Agent: OLTPV01/agId172_rndfba86f3c-ddcf-4cc1-a37e-31d3238d2430
When I view the source from within the VU log, here are lines 20-28. The error is indicated on line 26, which I've bolded.
<html lang="en">
     <HEAD>
          <base href="http://localhost:8088/olt/pages/admin/vudGrid.jsp">
          <LINK href="../../includes/popup.css" rel="stylesheet" type="text/css">
          <script src="../../includes/listTable.js" type="text/javascript"></script>
          <SCRIPT src="../../includes/sortTable.js" type="text/javascript"></SCRIPT>
          *<SCRIPT src="../../includes/core.jsp" type="text/javascript"></SCRIPT>*
          <script src="../../includes/fixedHeader.js" type="text/javascript"></script>
          <SCRIPT type="text/javascript">
This is just the sample from the tutorial. I wasn't expecting any errors already. The install seemed to go successfully. The version of IE I am running is IE 8.0.

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Trouble shooting guide! Read this first!!!! rev 13-1-2004

(Revision 13-1-2004)
Hi there,
Follow everything on the list, even if it doesn't look like it would solve your problem, most problems are created somewhere else!
To give some examples:
CPU won't run FSB133....mostly powersupply or CPU-cooler.
Videocard won't load drivers....mostly powersupply.
Sound won't work.....mostly metal-standoff's.
Windows won't install, file read error.....mostly CPU-cooler, Bad-ram or powersupply.
That is why you need to go over the entire list and check all!
Before you start doing anything, remove the power and make sure that you have touched the metal case of your system. If you don't you could damage your system due to static discharge!
Thanks to Arioch and Dragon60 for comments on this.
There are several reasons why this happens.....to name the most commen:
CPU speeds
You have a Duron, that CPU is 100FSB!
You have a Athlon(XP) and it's showing the wrong speed, set the CPU-FSB to 133....
Or 166 when it's a FSB333 CPU....or 200 when it's a FSB400 CPU....
Some boards have a jumper to set it, other do it in the BIOS.
Check your manual for this.
Speeds must be:
Duron upto 1300MHz = 100MHz (=200DDR)
Duron from 1400MHz = 133MHz (=266DDR)
Athlon B type = 100MHz (=200DDR)
Athlon C type = 133MHz (=266DDR)
Athlon XP - C type = 133MHz (=266DDR)
Athlon XP - D type = 166MHz (=333DDR)
Athlon XP - E type = 200MHz (=400DDR)
Use this link to see if your motherboard actually supports your CPU.
The TBred CPU's (0.13) start from XP-1700 and up, but not all boards support this CPU and they either show on the D-LED all red or don't start at all!!
The K7T266pro2 is an exception, it can be made to support the TBred CPU's, on this link you find all the info on how to make it work.
Many reports have told us that FSB333 CPU's work on KT3-Ultra boards work just fine, but it's unsupported by MSI, we don't know why....
As for mulipliers with AMD CPU's, just set them Automatic, as they are hardcoded on the CPU themselves and will allway's be correctly, even if if you think the BIOS doesn't know it.
How to recognise the CPU:
If you look on the dice, there are letters after the speed.
The last letter will tell you the FSB of the CPU.
B=100MHz (=200DDR)
C=133MHz (=266DDR)
D=166MHz (=333DDR)
E=200MHz (=400DDR)
To recognise a CPU quickly, checkout this link.
Thanks Mellops.
The MHz setting must match your setting in the BIOS for FSB value, as it translates to the correct FSB setting for the CPU.
The best way to identify a processor is by using the OPN (Ordering Part Number) which can be found on the processor (E.g. AXDA 2700 D K V 3 D).
Detailed information on the code can be found in this AMD document. (Thanks Hans)
CPU Cooling
CPU cooler not made for your CPU, check if it can handle your CPU....
CPU cooler mounted wrong!, take it off and check it as it will fit 2 way's, but only 1 is the right one, examine very carefull!
The cooler has a lower part that needs to go over the bump (higher part) of the socket, if it's not over there it won't cool the entire dice and WILL give you trouble.
Also check if it's making contact with the entire dice of the CPU...
Make sure you regrease it again, the same grease/paste can't be used twice!
YOU MAY NEVER USE A THERMALPAD OR GREASE AGAIN! APPLY NEW EVERY TIME YOU TAKE THE COOLER OFF!!
top 2 show how not to do it
Used too much silver-grease! It will shorten the bridges on the CPU, clean it and use white-paste.
(Silver-paste is not recommended in any case!)
The latest AMD XP CPU's (XP-2200 and above) require a copperbased heatsink because the dice is smaller and generates far more heat per square cm then the "old" CPU's do.
How to check the cooler before taking it off.
There is a simple way to check the cooler without taking it off.
You do this by first checking your idle temp with PCAlert, it should be below 50-55C.
Then you download a client from www.distributed.net, let this client run for about 10 minutes while monitoring the temps, after about 1 minute or so it should stabilize and your temp should have gone up about 10-15C (max).
If it still goes up or the system crashes, there is a big chance you mounted the CPU-cooler wrong.
When you can't run this check, try with FSB100, if the system does run the check then, it could be well that the cooler is mounted wrong or your powersupply doesn't have enough power.
***** YOU CAN'T CHECK THE CPU COOLER ON TEMPS OR FAN RUNNING, IT MUST BE TAKEN OFF THE CPU!!! *****
Cleaning the CPU and Cooler - thanks to Dragon60 for his addition.
An additional comments about this is what you clean the CPU with in this situation. The best thing to use is isopropyl alcohol. If this is not available then metholated spirits would do.
Make sure you allow the CPU to dry properly before you put it back in. This also means DO NOT try and clean it whilst it is still in the socket as some of the cleaning fluid, grease and dirt may get underneath and short some pins.
Last but not least. DO NOT use acetone to clean anything inside your PC. (or outside for that matter) It MAY not do any damage BUT it may disolve some parts.
Thanks Dragon60.
If you don't understand what we are talking about on this cooler matter, then read this link: AMD CPU & Cooling guide
Powersupplies
Powersupply too little, most commen cheap 300W CPU's can't handle an XP-1700 or above, try a better one to be sure.
Make sure your powersupply has about 185W combined on the 3.3+5V and that the 3.3V has 20A or above.
That should be enough for most systems.
On the latest boards the 12V has become very important too, expecialy with TBred CPU's.
Make sure yours can give 18A or more on the 12V line too.
I have found that a lot of cheap 350W will fail with modern boards and TBred CPU's.
Allway's make sure you have a decend PSU, it never fails to spent a bit more on that part!
Borrow a bigger one from a friend if you are not sure....
More info about powersupplies: Click here.
And the second you must read: Click here.
Powersupplies with these type of numbers on them or higher should be fine:
3.3V - 28A or better
5V - 30A or better
12V - 18A or better
Watch out!! Cheap PSU's like Q-Tec come nowhere near these figures!!
Do NOT trust the 300W or 400W rating on them!!!
Q-Tec is about the worst of them all!!
Metalclips
Stand-off's left between the board and the case, take the board out and check for too many of those metal-clips, they can shorten circuits and cause al sorts of problems (most of the time audio problems)
RAM
Ram problems, don't try to run with PC100 (SDram boards) when you have a 133FSB CPU, get PC133 ram of decend quality.
In any case, don't use cheap quality ram (Crucial seems decend, but give's a lot of problems, I consider these cheap quality too :P ), replace the ram with another brand to see if it fixes it....
DDR ram speeds:
Duron upto 1300/Athlon-B =100FSB=PC-1600=DDR200
Duron from 1400 =133FSB=PC-2100=DDR266
Athlon-C/XP upto 2600 =133FSB=PC-2100=DDR266
Athlon XP D-type and above =166FSB=PC-2700=DDR333
Athlon XP E-type and above =200FSB=PC-3200=DDR400
Higher DDR speeds are only a must if you try to overclock, they have no speed gain if run at the correct speed. You may use faster ram on a slower system, the speeds given are what is needed minimum.
Perform RAM test tools, ie http://www.memtest.org if you suspect RAM is faulty, such as BSOD or data corruption. [added by Maesus]
Try your system allway's with 1 stick of ram, adding more sticks can give all the trouble too.
Some sticks just won't work in pair and a lot fail when you put 3 or more in the system.
When you want to use 3 sticks, make very sure you use the MSI tested ones, they are your best chance that they work without problems.
If still nothing, try to seat the ram in another slot, sometimes they work better in another slot.
Thanks boost
Or rise the Ram voltage a little, be carefull doing this!
Sometimes this works when you have a lot of ram in there.
BIOS
BIOS settings not right, clear the CMos and start with the default settings, if it works, try setting ONLY the FSB to 133 if needed, nothing more.....
And go further from there......
Clearing CMos
When you clear the CMos, make sure that all power is cut from the system.
This is done by takeing the wall-plug out or use the switch on the powersupply to turn it off.
On most boards, as far as I know all MSI boards, you must set the JBat1 to position 2-3 (clear position) for about 10 seconds, then set it back to 1-2 (keep data position)
After this your CMos should be cleared and you can turn the system back on.
In some rare cases it's needed to take the battery out too for a minute or so.
It can happen that the system will prompt you to set the BIOS again, go into the BIOS and set everything you need, then save the settings.
Thanks fguevara.
Harddisks
Harddisk is giving problems, most of the time with WD drive's, they are jumpered somewhat strange compared to others:
No jumper = Stand-Alone no other drive attached to the cable.
Jumper master = if you have a slave drive attached
Jumper slave = when it's slave to another drive
Harddisk is doing weird things:
Make sure you have connected the blue connector to the board, and don't let the other end of the cable unused, make sure there is a device connected to it.
The middle connector can be left into the air without problems if not needed.
IBM harddisks seem to fail a lot, try Drive-Fitness-Test on it, see if it has problems.
Click here for DFT
Other brand drives can have problems too, make sure they are ok, as harddisk failure can cause all sorts of problems.
Allway's be sure your harddisk is in tip-top shape, if not, replace it and try another to verify.
For more information read this: Click here.
To know what harddisks your motherboard support, use this link.
To enable harddisk over 137GB in Win2000 edit this registry key:
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Atapi\Parameters]
"EnableBigLba"=dword:00000001
The KT4 raid boards only support 1 harddisk on IDE3, the rest must be SATA drive's!!
Harddisk/power led not functioning - thanks to Tweetyoost
If your HD led or power led not work try to switch(wrong + or - side) the connectors on the motherboard.
leds will work only when + or - is correct
Thanks Tweetyoost.
Floppy drive's
If your floppy drive doesn't work or the led stay's on all the time.
Make sure the floppy is set correctly in the BIOS, as the BIOS doesn't autodetect a floppy drive.
Check the cable, make sure the twist in the cable is at the floppy-drive side.
If the light stay's on, flip the connector at the floppy-drive arround.
Sometimes it happens that even after all this, they still don't work, try with another drive from another brand.
Not able to enter the BIOS or lockup
When you try to enter the BIOS it won't go in there or
lockup, but your system is running fine.
This symtom can happen when your CPU-Cooler is giving spikes on the coolerwire.
Try with another brand of cooler to test if it solves it.
Keyboard and optical mouse lights stay on after power off[/U]
Some motherboards have a jumper called JKBV1, this jumper is located (mostly) near the keyboard connector, put it in the other position.
If your board doesn't have the jumper, try to find the following BIOS settings and turn them off:
resume on KBC
resume on PS/2
resume by alarm
USB ports not working[/U]
Check in the BIOS if the ports are enabled.
USB2.0 ports are supported in Win2000+SP3 and XP+SP1, just let the OS reinstall the ports and they should work.
Thanks Stygge
Replacing parts and the system won't boot after
It's never a good idea to replace stuff like CPU and ram without taking the board out of the case.
But if you still like to do so, please support the board, because if you don't you might bent the board a little and cause other components to make bad contact.
Allways support the board when you replace stuff, no matter what!
Also make sure your system can take the replacement, it could happen for example that your powersupply can't handle your changed videocard from GF2MX to GF4Ti4600.
Test all the parts in another system
Make sure that the new part is in good working order in the first place (in particular: videocard, CPU, memory): try it in another system, or have it demonstrated by the one you bought it from if possible.
Testing might also give you a clue on what is actually wrong in your own system.
Thanks HansH.
Checking the powersupply
Don't do this if you don't know what you are doing!
Disconnect the powersupply.
Orientate the 20pin Powerconnector with the clip up.
Locate pin 4 and pin 8 top row, mostly green and black wire.
Use a wire to short them (or better a 12V test lamp).
Now connect the power and the fan inside the powersupply should start spinning.
If it doesn't your powersupply maybe dead.
Thanks HansH.
KT4 users
Please read the Un-Official KT4 guide if you have CRC errors or strange crashes.
These can be BIOS problems.
In any case !!!Only flash if the system is stable!!!
Set default-settings and FSB100 to make it stable first!!!
Motherboards making a Siren-sound
If your board is making the sound of a firetruck, BEEP-BOOP-BEEP-BOOP...
Check the folowing:
1. CPU too hot
2. chassis intrusion was enabled in the BIOS
3. PSU is below min/max allowable value
Stutter in audio
Remove your antivirus software.
We have heard a few cases where the stuttering was created by badly behaving antivirus software.
Disable cpu halt command if it's in the BIOS (Thanks Pascal16)
Windows
Windows2000/XP won't run stable, try to disable APIC and install again....
Not all drivers/devices like the APIC.
Windows2000/XP won't install USB2.0, install the latest servicepak (SP3 Win2000 or SP1 WinXP).
Let Windows rediscover the USB ports, they should work now.
If you have driver or other problems and don't know what to do anymore but Windows does function without crashing, read this: Click here.
Audio [added by Maesus, 20/2/2003]
Can't stream AC3 via SPDIF to external DD decoder? try this ac3filter [info provided by Manfred ]
Lan not working 100MBit
You could try this patch, seems to work on some boards.
The download-link is at the bottom of this post.
I think I have about covered all most commen problems....
Check those first before you ask us, as it's not fun to type the same over and over again.... :(
Another good link for trouble shooting is here: Link
If you have more issues that can solve problems, please write your thing below......
I will insert your comments in this guide, with credits, offcourse 8)
!!I will delete any attempt for discussion or problem report below this message.....!!
Please report back, in another thread, if your problem was solved and how you did it, this will help others a great deal.
It's only ment to help people as a guide to where the problem can be, start a new thread if this guide didn't solve your problem and you need more help!
This thread is only for the experts to guide you into a solution :]

Dude thank-you for your wonder detailed knowldge, I have descovered that lets say xp 1700 in a ultra 2 can only handle at the most 143fsb mult at 12.
Given the settings" irq's are a major",part of directing traffic and power? example:
Sound blaster Live , uses two irq's most common at"Auto" is, irq 10, or 5, and Sound blaster 16 emulation usually takes irq 5,. I have found that the sound card in slot3 works great , but to do this I had to change the Bio's and assign slot 3 irq 7 . and make sure printer port has share irq enabled
Problems that accure with bad traffic are like this. Start a dedicated server. minimize than start your game?":censored: no sound what could be wrong"? Shoot another problem Connection problem?. The computer nerd is getting trouble over the ordeal. ANSWER! IRQ can fix the problem, Study the irq and make changes as you go. "what would it be like with no stop signs,,,that is the same as a irq. with the same knowldge this topic brings IRQ need to be clearly understood.
I can honestly say my system is error free and running like a dream.
xp 2500 barton 333
creative sound 5.1gamers.
512 mb kingston ram 400 mhz
boadband either onboard.
MSI 5700 128 mb ddr
Setting are:
163 fsb
mult of 11
ddr 333
video memory clock down to 450mhz
3d clock to 390mhz
The delta is a smooth running board also I want to mention to the person with crackling sounds, change the irq like I did, that fix the problem and the power is totaly too good to be true.

I plug my iPhone 3gs into my laptop and it no longer syncs with my iTunes. Ive tried all the trouble shooting methods and nothing works. My iPhone doesnt appear on iTunes or under "my computer." Does anyone know how to fix this?

I plug my iphone 3gs into my laptop and it no longer syncs with my iTunes. I've tried all the trouble shooting methods and nothing works. My iPhone doesn't appear on iTunes or under "My Computer." Does anyone know how to fix this?

If AMDS is running, you are using a USB port directly on the computer and not a hub, you have disconnected other USB devices except keyboard and mouse, you have completely uninstalled and reinstalled iTunes as described in http://support.apple.com/kb/HT1925, You have tried cleaning the connector on the bottom of the phone, you have tried a different cable, you have installed the latest USB drivers for your computer, you have disabled your antivirus and firewall, you are running as an Administrator account and you have tried creating a new user on your computer and connected when logged in as that user then you have exhausted my knowledge. The only other thing to try is a different computer. If it isn't recognized on a different computer you have a hardware problem. Good luck!

My tabs are not opening automatically whenever I open up firefox on my macbook pro. Tried all the trouble shooting suggestions on Firefox Help site, but to no avail. Help.

I have been pinning websites as App Tabs on my mac book pro. However, whenever I exit firefox and reopen it next time, my tabs will be gone (even though I had pinned it and did not close it out). I tried all the trouble shooting suggestions on configuring the preferences but to no avail. Any suggestions on what my problem is?

well mine is remembering history but this happens even when im in the middle of something and a tab will open that's blank!! really really drives me nuts!! and the remember isn't the problem it does this after awhile, could it be faster fox browser add-on? or another add-on that's making it do it?
HELP!

I'm getting error messages when I download updates for lightroom and flash for the mac. can't figure out how to trouble shoot.

I'm getting error messages when I download updates for lightroom and flash for the mac. can't figure out how to trouble shoot.

It sounds as if your browser and some of your apps are not color-managed. This is pretty typical. Even IE9 is only partially color-managed.
You can expect color-managed and non-color-managed applications to show you different things with the same images. How different will depend upon how different your monitor color profile is from the image's color profile.
For web publication and most general use, experts usually advise saving images with the sRGB profile. If such images, saved through the Save for Web & Devices function, look different to you than you expect, it may be that your input images have previously been saved in another color space.
You should really try to get your head around color-management by reading more on it. It can seem baffling and it's difficult to understand without some background. A quick web search turns up many overviews. Beware, though, even people writing articles sometimes don't fully understand it.
-Noel

TROUBLE SHOOTING PROBLEM ON SQL*NET, NET8.X, AND NET SERVICES

제품 : SQL*NET
작성날짜 : 2002-11-24
TROUBLE SHOOTING PROBLEM ON SQL*NET, NET8.X, AND NET SERVICES
(GENERATING TRACE FILE OF SQL*NET, NET8.X, AND NET SERVICES)
==========================================================
PURPOSE
이 글은 고객들이 Oracle Server의 Oracle Networking 제품들을 사용하다가
Networking과 관련된 문제를 만났으나 스스로 해결할 수 없는 경우, 예를
들어 http://metalink.oracle.com 에서 같은 case를 발견할 수 없는 경우,
원인을 찾기 위하여 Networking 제품의 trace를 떠 보는 방법을 설명합니다.
Explanation
Oracle Networking 제품을 사용 중에 어떠한 문제를 겪는 경우 무엇보다도
OS의 Networking Protocol Stack 쪽을 살펴보는 것이 선행되어야 합니다.
일부 고객분들은 Oracle Networking 제품들이 OS의 Protocol Stack이 동작
하는데 어떤 중대한 영향을 주는 것이 아닌가 하고 문의를 합니다만
그러한 의문은 Oracle Networking 제품도 OS의 Protocol Stack을 사용하는
하나의 network client라는 것을 이해함으로써 해소가 됩니다.
Oracle Networking 제품도 OS의 Protocol Stack을 이용하는 하나의 network
client이기 때문에 Oracle Networking 제품이 OS Protocol Stack의 동작에
어떠한 식으로든 영향을 준다던가 하는 것은 있을 수 없기 때문입니다.
고객의 관점에서 OS의 Protocol Stack은 정상적으로 설정이 되었다고 믿고
있으며 기타 networking 환경을 정확히 판단할 수 없는, 예를 들어
host설정은 잘 되어 있다고 믿고 있으나 firewall을 통해야만 하는 등의
다소 접근하기 어려운 networking 환경에서 networking이 잘 되지 않는,
예를 들어, Oracle Server에 연결이 잘 안되거나 연결 중 networking
error가 발생하는 경우에는 http://metalink.oracle.com에서 같은 case를
찾는 것이 가장 빠른 해결 방법입니다.
그러나 드물게 http://metalink.oracle.com에서 같은 case가 나오지 않는
경우 Oracle Networking 제품의 trace file을 떠서 원인을 찾게 됩니다.
Oracle Networking 제품은 Oracle 7.x에서 SQL*Net, Oracle 8.x에서 Net 8.x,
Oracle 9.x에서 Oracle Net Services라는 이름이 가지고 있으나 여기에서는
편의상 모두 Oracle Networking 제품으로 부르도록 하겠습니다.
아울러 여기서 언급하는 Trace File은 Oracle Server의 Trace File과
다른 것입니다. Oracle Server의 Trace File은 database instance의 대한
내용만을 기록하며 Oracle Networking 제품의 Trace File은 networking에
대한 내용만을 기록합니다.
Trace File의 작성 방법은 Oracle 7.x부터 9.x까지 같습니다.
Solution Description
1. Client가 되는 host에서 어떠한 문제를 경험한 경우, 간혹 문제의 발생
빈도가 낮거나 network나 server 쪽에 이상을 느끼시면서도 문제를 확인하기
여러운 경우가 있습니다. 이런 경우엔는 문제가 다시 발생될 때 까지
Client에서 Client Trace File를 작성하여 보아야 합니다.
a. prompt$ echo $TNS_ADMIN
b. $TNS_ADMIN이 설정되어 있으면, prompt$ cd $TNS_ADMIN
아니면, prompt$ cd $ORACLE_HOME/network/admin
c. vi sqlnet.ora
# 다음 line들을 추가
TRACE_LEVEL_client=16
TRACE_FILE_client=<filename>
TRACE_DIRECTORY_client=<directory>
TRACE_UNIQUE_client=TRUE
:wq
prompt$
예를 들어, client가 Windows OS인 경우 다음과 같이 합니다.
prompt> notepad sqlnet.ora
TRACE_LEVEL_client=16
TRACE_FILE_client=client
TRACE_DIRECTORY_client=D:\temp
TRACE_UNIQUE_client=TRUE
prompt>
d. SQL*Plus와 같은, 또는 사용하던 Client software를 계속 이용
e. 다시 문제가 발생
f. 작성된 trace file들의 날자를 보아 문제가 발생한 시간과
거의 같은 시간에 작성된 file들이 있는지 확인
prompt> dir D:\temp
client_<PID1>.trc ...
client_<PID2>.trc ...
prompt>
g. trace를 중단합니다.
prompt$ vi sqlnet.ora
TRACE_LEVEL_client=0
:wq
prompt$
h. Trace Assistant를 이용하여 Oracle Networking 제품의 error code
(이하 TNS error code)를 trace file에서 찾아냅니다.
prompt$ cd <directory of TRACE_DIRECTORY_client>
prompt$ trcasst <filename of TRACE_FILE_client>_<PID>.trc > trcasst.out
prompt$ vi -R trcasst.out
Trace Assistant (trcasst command)는 Oracle 8.x부터 제공되며,
Oracle 9.x의 Trace Assistant를 사용할 것을 권합니다.
i. oerr command로 tns error에 대한 error message를 봅니다.
예를 들어, 흔한 경우 중에 listener가 실행 중이지 않거나 잘못된
tnsnames.ora 설정으로 client가 listener가 service 중이지 않은
network address로 연결을 시도하다가 TNS-12541 TNS-12560 TNS-511
error가 차례대로 나왔다면 다음과 같이 하여 각 TNS error code에
대한 message와 설명 및 해결방법을 볼 수 있습니다.
prompt$ oerr tns 12541
prompt$ oerr tns 12560
prompt$ oerr tns 511
j. Trace Assistant가 알려준 TNS error code를 http://metalink.oracle.com
에서 검색하여 같은 case가 있는지 확인합니다.
Web browser에서:
1) Go to http://metalink.oracle.com, then login
오른쪽 위 HTML frame에서 :
2) "Advanced" Button을 누릅니다.
오른쪽 아래 HTML frame에서:
3) "Enter Keyword" text box에 tns error code를 모두 입력합니다.
예를 들어, tns-12541 tns-12560 tns-511
4) "Search" button을 누릅니다.
k. http://metalink.oracle.com에서 검색이 거의 되지 않거나
문제가 매우 이상한 경우 이 글 아래를 보시기 바랍니다.
2. Client에서 SQL*Plus나 Oracle Client를 사용하는 다른 3rd party
appliction은 잘 동작하나 유독 tnsping command에서 error가 나는 경우가
드물게 있습니다. 이 때에는 tnsping command의 trace file을 작성해봅니다.
prompt$ vi sqlnet.ora
TNSPING_TRACE_LEVEL=16
TNSPING_TRACE_DIRECTORY=<directory>
:wq
prompt$ tnsping <tns alias>
3. Server, 즉 listener에 문제가 있다고 생각되는 경우 우선 listener의
log file을 봅니다. listener의 log에 대해서는 bulletin.18364를
이용합니다.
4. listener의 trace file은 다음과 같이 설정합니다.
listener의 trace 설정은 parameter 이름에 trace file을 작성하고자 하는
listener의 이름이 오는 점, 설정 후 listener process를 restart해야 하는
점 두 가지를 제외하면 나머지 절차가 앞서 설명드린 client와 같습니다.
prompt$ vi listener.ora
TRACE_LEVEL_<listener name>=16
TRACE_FILE_<listener name>=<filename>
TRACE_DIRECTORY_<listener name>=<directory>
:wq
prompt$ lsnrctl stop <listener name>
prompt$ lsnrctl start <listener name>
5. 만일 위와 같이 http://metalink.oracle.com을 검색하여도
같은 case가 전혀 없거나 찾아낸 error message들이 원인과 관련이 없어
보일정도로 매우 이상한 경우 다음과 같이 해봅니다.
a. Oracle Software의 version과 OS의 version이 certification matrix에
있는 지 확인합니다.
Web browser에서:
1) Go to http://metalink.oracle.com, then login
왼쪽 menu에서 :
2) "Certify & Availabilty" menu item을 click합니다.
오른쪽 아래 HTML frame에서:
3) 현재 사용중인 Product와 그 version 및 OS와 그 version을 선택하
여 검색합니다.
Certification Matrix는 매우 정확하게 정보를 보여주고 있습니다.
Matrix에 없는 Oracle Product와 OS version은 certify되어 있지 않으며
모든 Oracle 제품을 Certify되지 않은 OS version에서 사용하는 것은
그 어떠한 이유로든 보증과 지원이 되지 않습니다.
만일 사용중인 제품이 certify되지 않은 경우, 무조건 certify된 제품
과 OS의 version으로 install하여 다시 시도를 해야 합니다.
예를 들어, Windows OS의 경우 그 어떠한 Oracle 제품도 Windows Me 및
Windows XP Home Edition에 certify되어 있지 않습니다.
Windows 2000 Professional 이상에 Certify된 제품은 Oracle 8.1.6부터
이며 XP Professional 이상에 Certify된 제품은 Oracle 9.0.1부터
입니다.
Oracle 제품은 software이기는 하나 매우 완벽한 수준의 제품이라고 할
수 있습니다. 그러나 Oracle 제품은 하나의 OS의 process로써 실행이
되고 시간이 지나며 많은 환경이 major upgrade가 되면서 그러한 환경
에 따라 Oracle software도 새로운 version으로 제작이 되면서 다시
certification이 이루어지게 됩니다.
그렇기 때문에 고객들은 특히 다수의 client나 고가의 server를 계획하
시는 고객들은 저희 certification matrix를 사전에 철저히 확인하셔야
합니다.
앞서 Certification Matrix이전에 Installation Guide에 명시된
OS version만이 certify되어 있다고 생각하시면 되겠습니다.
b. Unix에서는 Oracle Software를 install한 후 OS의 Networking patch를
씌우고 사용하다보면 문제가 되는 경우가 있습니다.
이런 경우 relink를 해주어 바뀐 OS환경에서 Oracle 실행 file들을 다
시 만들어 주어야 합니다.
자세한 내용은 http://metalink.oracle.com에서
다음 글을 읽어 보시기 바랍니다.
Note:131321.1 How to Relink Oracle Database Software on UNIX
c. Certify된 환경에서도 원인을 찾을 수 없는 경우 trace file을 가지고
Oracle Support Services에 문의를 합니다. (지원 계약 고객에 한함)
Reference Documents
Chapter 17 Trouble shooting Oracle Net Services
Oracle 9i Net Services Administrator's Guide
SQL*Net, Net8.x, Net Services 9.x Network Administration Guide/Reference

제품 : SQL*NET
작성날짜 : 2002-11-24
TROUBLE SHOOTING PROBLEM ON SQL*NET, NET8.X, AND NET SERVICES
(GENERATING TRACE FILE OF SQL*NET, NET8.X, AND NET SERVICES)
==========================================================
PURPOSE
이 글은 고객들이 Oracle Server의 Oracle Networking 제품들을 사용하다가
Networking과 관련된 문제를 만났으나 스스로 해결할 수 없는 경우, 예를
들어 http://metalink.oracle.com 에서 같은 case를 발견할 수 없는 경우,
원인을 찾기 위하여 Networking 제품의 trace를 떠 보는 방법을 설명합니다.
Explanation
Oracle Networking 제품을 사용 중에 어떠한 문제를 겪는 경우 무엇보다도
OS의 Networking Protocol Stack 쪽을 살펴보는 것이 선행되어야 합니다.
일부 고객분들은 Oracle Networking 제품들이 OS의 Protocol Stack이 동작
하는데 어떤 중대한 영향을 주는 것이 아닌가 하고 문의를 합니다만
그러한 의문은 Oracle Networking 제품도 OS의 Protocol Stack을 사용하는
하나의 network client라는 것을 이해함으로써 해소가 됩니다.
Oracle Networking 제품도 OS의 Protocol Stack을 이용하는 하나의 network
client이기 때문에 Oracle Networking 제품이 OS Protocol Stack의 동작에
어떠한 식으로든 영향을 준다던가 하는 것은 있을 수 없기 때문입니다.
고객의 관점에서 OS의 Protocol Stack은 정상적으로 설정이 되었다고 믿고
있으며 기타 networking 환경을 정확히 판단할 수 없는, 예를 들어
host설정은 잘 되어 있다고 믿고 있으나 firewall을 통해야만 하는 등의
다소 접근하기 어려운 networking 환경에서 networking이 잘 되지 않는,
예를 들어, Oracle Server에 연결이 잘 안되거나 연결 중 networking
error가 발생하는 경우에는 http://metalink.oracle.com에서 같은 case를
찾는 것이 가장 빠른 해결 방법입니다.
그러나 드물게 http://metalink.oracle.com에서 같은 case가 나오지 않는
경우 Oracle Networking 제품의 trace file을 떠서 원인을 찾게 됩니다.
Oracle Networking 제품은 Oracle 7.x에서 SQL*Net, Oracle 8.x에서 Net 8.x,
Oracle 9.x에서 Oracle Net Services라는 이름이 가지고 있으나 여기에서는
편의상 모두 Oracle Networking 제품으로 부르도록 하겠습니다.
아울러 여기서 언급하는 Trace File은 Oracle Server의 Trace File과
다른 것입니다. Oracle Server의 Trace File은 database instance의 대한
내용만을 기록하며 Oracle Networking 제품의 Trace File은 networking에
대한 내용만을 기록합니다.
Trace File의 작성 방법은 Oracle 7.x부터 9.x까지 같습니다.
Solution Description
1. Client가 되는 host에서 어떠한 문제를 경험한 경우, 간혹 문제의 발생
빈도가 낮거나 network나 server 쪽에 이상을 느끼시면서도 문제를 확인하기
여러운 경우가 있습니다. 이런 경우엔는 문제가 다시 발생될 때 까지
Client에서 Client Trace File를 작성하여 보아야 합니다.
a. prompt$ echo $TNS_ADMIN
b. $TNS_ADMIN이 설정되어 있으면, prompt$ cd $TNS_ADMIN
아니면, prompt$ cd $ORACLE_HOME/network/admin
c. vi sqlnet.ora
# 다음 line들을 추가
TRACE_LEVEL_client=16
TRACE_FILE_client=<filename>
TRACE_DIRECTORY_client=<directory>
TRACE_UNIQUE_client=TRUE
:wq
prompt$
예를 들어, client가 Windows OS인 경우 다음과 같이 합니다.
prompt> notepad sqlnet.ora
TRACE_LEVEL_client=16
TRACE_FILE_client=client
TRACE_DIRECTORY_client=D:\temp
TRACE_UNIQUE_client=TRUE
prompt>
d. SQL*Plus와 같은, 또는 사용하던 Client software를 계속 이용
e. 다시 문제가 발생
f. 작성된 trace file들의 날자를 보아 문제가 발생한 시간과
거의 같은 시간에 작성된 file들이 있는지 확인
prompt> dir D:\temp
client_<PID1>.trc ...
client_<PID2>.trc ...
prompt>
g. trace를 중단합니다.
prompt$ vi sqlnet.ora
TRACE_LEVEL_client=0
:wq
prompt$
h. Trace Assistant를 이용하여 Oracle Networking 제품의 error code
(이하 TNS error code)를 trace file에서 찾아냅니다.
prompt$ cd <directory of TRACE_DIRECTORY_client>
prompt$ trcasst <filename of TRACE_FILE_client>_<PID>.trc > trcasst.out
prompt$ vi -R trcasst.out
Trace Assistant (trcasst command)는 Oracle 8.x부터 제공되며,
Oracle 9.x의 Trace Assistant를 사용할 것을 권합니다.
i. oerr command로 tns error에 대한 error message를 봅니다.
예를 들어, 흔한 경우 중에 listener가 실행 중이지 않거나 잘못된
tnsnames.ora 설정으로 client가 listener가 service 중이지 않은
network address로 연결을 시도하다가 TNS-12541 TNS-12560 TNS-511
error가 차례대로 나왔다면 다음과 같이 하여 각 TNS error code에
대한 message와 설명 및 해결방법을 볼 수 있습니다.
prompt$ oerr tns 12541
prompt$ oerr tns 12560
prompt$ oerr tns 511
j. Trace Assistant가 알려준 TNS error code를 http://metalink.oracle.com
에서 검색하여 같은 case가 있는지 확인합니다.
Web browser에서:
1) Go to http://metalink.oracle.com, then login
오른쪽 위 HTML frame에서 :
2) "Advanced" Button을 누릅니다.
오른쪽 아래 HTML frame에서:
3) "Enter Keyword" text box에 tns error code를 모두 입력합니다.
예를 들어, tns-12541 tns-12560 tns-511
4) "Search" button을 누릅니다.
k. http://metalink.oracle.com에서 검색이 거의 되지 않거나
문제가 매우 이상한 경우 이 글 아래를 보시기 바랍니다.
2. Client에서 SQL*Plus나 Oracle Client를 사용하는 다른 3rd party
appliction은 잘 동작하나 유독 tnsping command에서 error가 나는 경우가
드물게 있습니다. 이 때에는 tnsping command의 trace file을 작성해봅니다.
prompt$ vi sqlnet.ora
TNSPING_TRACE_LEVEL=16
TNSPING_TRACE_DIRECTORY=<directory>
:wq
prompt$ tnsping <tns alias>
3. Server, 즉 listener에 문제가 있다고 생각되는 경우 우선 listener의
log file을 봅니다. listener의 log에 대해서는 bulletin.18364를
이용합니다.
4. listener의 trace file은 다음과 같이 설정합니다.
listener의 trace 설정은 parameter 이름에 trace file을 작성하고자 하는
listener의 이름이 오는 점, 설정 후 listener process를 restart해야 하는
점 두 가지를 제외하면 나머지 절차가 앞서 설명드린 client와 같습니다.
prompt$ vi listener.ora
TRACE_LEVEL_<listener name>=16
TRACE_FILE_<listener name>=<filename>
TRACE_DIRECTORY_<listener name>=<directory>
:wq
prompt$ lsnrctl stop <listener name>
prompt$ lsnrctl start <listener name>
5. 만일 위와 같이 http://metalink.oracle.com을 검색하여도
같은 case가 전혀 없거나 찾아낸 error message들이 원인과 관련이 없어
보일정도로 매우 이상한 경우 다음과 같이 해봅니다.
a. Oracle Software의 version과 OS의 version이 certification matrix에
있는 지 확인합니다.
Web browser에서:
1) Go to http://metalink.oracle.com, then login
왼쪽 menu에서 :
2) "Certify & Availabilty" menu item을 click합니다.
오른쪽 아래 HTML frame에서:
3) 현재 사용중인 Product와 그 version 및 OS와 그 version을 선택하
여 검색합니다.
Certification Matrix는 매우 정확하게 정보를 보여주고 있습니다.
Matrix에 없는 Oracle Product와 OS version은 certify되어 있지 않으며
모든 Oracle 제품을 Certify되지 않은 OS version에서 사용하는 것은
그 어떠한 이유로든 보증과 지원이 되지 않습니다.
만일 사용중인 제품이 certify되지 않은 경우, 무조건 certify된 제품
과 OS의 version으로 install하여 다시 시도를 해야 합니다.
예를 들어, Windows OS의 경우 그 어떠한 Oracle 제품도 Windows Me 및
Windows XP Home Edition에 certify되어 있지 않습니다.
Windows 2000 Professional 이상에 Certify된 제품은 Oracle 8.1.6부터
이며 XP Professional 이상에 Certify된 제품은 Oracle 9.0.1부터
입니다.
Oracle 제품은 software이기는 하나 매우 완벽한 수준의 제품이라고 할
수 있습니다. 그러나 Oracle 제품은 하나의 OS의 process로써 실행이
되고 시간이 지나며 많은 환경이 major upgrade가 되면서 그러한 환경
에 따라 Oracle software도 새로운 version으로 제작이 되면서 다시
certification이 이루어지게 됩니다.
그렇기 때문에 고객들은 특히 다수의 client나 고가의 server를 계획하
시는 고객들은 저희 certification matrix를 사전에 철저히 확인하셔야
합니다.
앞서 Certification Matrix이전에 Installation Guide에 명시된
OS version만이 certify되어 있다고 생각하시면 되겠습니다.
b. Unix에서는 Oracle Software를 install한 후 OS의 Networking patch를
씌우고 사용하다보면 문제가 되는 경우가 있습니다.
이런 경우 relink를 해주어 바뀐 OS환경에서 Oracle 실행 file들을 다
시 만들어 주어야 합니다.
자세한 내용은 http://metalink.oracle.com에서
다음 글을 읽어 보시기 바랍니다.
Note:131321.1 How to Relink Oracle Database Software on UNIX
c. Certify된 환경에서도 원인을 찾을 수 없는 경우 trace file을 가지고
Oracle Support Services에 문의를 합니다. (지원 계약 고객에 한함)
Reference Documents
Chapter 17 Trouble shooting Oracle Net Services
Oracle 9i Net Services Administrator's Guide
SQL*Net, Net8.x, Net Services 9.x Network Administration Guide/Reference

Where to start trouble shooting

weirdest problem I ever had. I recently updated a site done
in flash 8 AS1
and made some changes and publsihed to Flash 8 action
script2. Something
I've never done before
Locally everything works fine. On the net it is hit or miss.
80 % of the
time it works fine, the other 20, none of the flash
functionality works.
This is an FLV player in a loaded SWF
To fix it I refresh the browser and all is well again.
site is pretty simple main movie loading SWFs onto layers.
Change I made was
to add an a FLV player to an already existing swf that loads
onto the main
movie.. I am thinking something in the code switch from 1 to
2 but if it
works fine sometimes, I can't image what it could be. I would
think if it
works once, it should work all the time.
www.awdwest.com/v2working/
any thought on where to trouble shoot would be appreciated.
Al Winchell
www.AWDWest.com
818-395-5830

If you are seeing intermittent performance when using the
same computer, then the problem may be that some part of what you
are loading contains code that is needed at the start, and that
this part is not loaded when the code is called for.

Keeps telling me that google.ca is an untrusted site and I have tried all the trouble shooting options to try and fix this what should I do

When I try to go to google.ca I keep getting a notification telling me "this connection is untrusted" I don't understand why? I use google.ca every day with no problems and now this has been happening for 2 weeks. I can use google in Internet Explorer but not Firefox. I have tried the trouble shooting ideas on here but nothing seems to be working. I have uninstalled and deleted all folders for Firefox and reinstalled and still the same problem. Can anyone PLEASE help me out? Thanks in advance!

When you get the error page, could you check a couple things.
First, expand the technical details section and look at the explanation for the error. What is the problem with the certificate?
Second, if you expand the third section and click the Add Exception button, you can view the certificate. Sometimes this shows the name of your security software provider (ESET, BitDefender) instead of showing Google's real certificate. You can cancel out of this dialog after viewing it and making note (or a screen shot) of the issuer.

TS1292 can not redeem itunes card , have tried to get help like 6 times nothing suggested via trouble shooting page has helped and can not get a person to help

I can not get itunes card to work says inactive. have followed all trouble shooting and can not get through to support via email or phone

If the card hasn't been activated properly then have you tried taking it back to the store that you bought it from and asking them to activate it properly ?
How have you tried to contact iTunes Support ? You should be able to do so via this page (you will probably need to give them images of the front and back of the card, and possibly its receipt) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then iTunes Cards And Codes. If that page doesn't load then have you tried clearing your browser's cache/history and/or tried a different browser ?

Trouble shooting problem/ via tech. issue

on grow computer triied to install flash for video watch.not connecting to computer. read instructions of installation. not responsing to host. customer tech. can reboot from station, quick installation return to auto play. email if can help trouble shooting issue. [email protected]

To help troubleshoot we'll need the following system information:
Operating   system
Browser
Flash   Player version
When reporting issues with video or audio, it's also helpful to get your system hardware and driver details. Instructions for finding this information can be found here:
Windows
Mac
Finally, sometimes video and audio problems are caused at a lower level and not directly related to Flash Player. I recommend trying both of the links below to see how they perform. If the problem exists with both, then Flash Player is most likely not the culprit as the HTML5 video link does not use Flash Player when playing. You can verify the use of HTML5 by right clicking the HTML5 video and looking for the words "About HTML5" at the bottom of the context menu.
HTML5   video
Non-HTML5 video

HT201413 I am trying to update my ipods and I keep getting an error message saying iTunes could not back up the ipod because a session could not be started. I have followed all trouble shooting advice and still the same message. Any suggestions would be

I am trying to update my iPod touches and keep getting an error message saying iTunes could not back up my iPod because a session could not be started. I have followed all trouble shooting advice found on the apple website, unplugged and replugged the device, restarted my computer, etc. Any suggestions would be much appreciated. Thanks

I have the same issue, except I can't even sync.

I have a HP laptop, when i try to do certain things that require flash player it tells me i need to install the latest version so when i try it says its already installed. i have tried all the trouble shooting suggestions and it stll isnt working. i have

i have a HP laptop, when i try to do certain things that require flash player it tells me i need to install the latest version so when i try it says its already installed. i have tried all the trouble shooting suggestions and it stll isnt working. I even checked the activex filtering and that doesn't seem to be the problem.

First, confirm that ActiveX Filtering is configured to allow Flash content:
https://forums.adobe.com/thread/867968
Internet Explorer 11 introduces a number of changes both to how the browser identifies itself to remote web servers, and to how it processes JavaScript intended to target behaviors specific to Internet Explorer. Unfortunately, this means that content on some sites will be broken until the content provider changes their site to conform to the new development approach required by modern versions of IE.
You can try to work around these issues by using Compatibility View:
http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view#ie=ie-11
If that is too inconvenient, using Google Chrome may be a preferable alternative.

MacOS X 10.4: Basic trouble-shooting

Here is a check-list for some basic, unspecific trouble-shooting.
1. Restart the computer
2. Deactivate/Uninstall system haxies and third-party extensions (e.g. ASM, Norton AntiVirus, etc.)
3. Check/fix the filesystem as outlined in this article: Using Disk Utility and fsck for file system maintenance in Mac OS X and Using Disk Utility in Mac OS X 10.4.3 or later to verify or repair disks
4. Check for at least 5 GB of free space on the boot volume. Mac OS X needs at least that amount in order to run properly.
5. Repair permissions: Go to Applications > Utilities > Disk Utility, choose your HD in the sidebar and click "Repair Permissions"
6. If one specific application gives you a headache, trash it's preference-file (User/Library/Preferences or in case of system "programs"
in Library/Preferences).
7. Create a new user account, and see if the problem persists.
8. Clear system & user caches with either Tiger Cache Cleaner or Cocktail.
9. Unplug all USB- and Firewire devices except original Apple mouse and keyboard.
10. Startup in Safe-mode and see if the problem persists: Starting up in Safe Mode
11. Repair and replace the directory with DiskWarrior or TechTool Pro 4
12. Zap PRAM: How to Reset PRAM and NVRAM
13. Unplug 3rd Party PCI cards.
14. Reinstall the latest combo updater.
15. Check the hard drive for bad blocks (e.g. with Drive 10 or TechTool Pro 4).
16. Take out 3rd party RAM.
17. Run the Apple hardware diagnostic CD.
18. Reset PMU: Resetting Power Management Unit (PMU), Power Mac G4 (AGP Graphics/Gigabit Ethernet): Resetting the PMU on the Logic Board, Resetting PowerBook and iBook Power Management Unit (PMU)
19. Reinstall the system from scratch ( http://discussions.apple.com/thread.jspa?messageID=607614

4. Check for at least 5 GB of free space on the boot volume. Mac OS X needs at least that amount in order to run properly.
Mac OS X 10.4 will work properly with less free space; about 2 or 3GB is enough. I currently have 4.03GB free on my Mac OS X 10.4 system, which is on a 7.3GB partition.
6. If one specific application gives you a headache, trash it's preference-file (User/Library/Preferences or in case of system "programs" in Library/Preferences)
The first path should reference the folder in the Finder's sidebar or choosing Go to Folder from the Finder's Go menu and entering ~/Library/Preferences as the location. A home folder does not need to be in /Users/, and in any case, the file should be left on the desktop temporarily instead of being immediately deleted.
You may also want to mention display issues which are account-specific; these include colors looking washed out, the monitor's colors being inverted, and a black box appearing on random items. These can be turned off from the Universal Access pane of System Preferences.
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No idea where to start trouble shooting

weirdest problem I ever had. I recently updated a site done
in flash 8 AS1
and made some changes and publsihed to Flash 8 action
script2. Something
I've never done before
Locally everything works fine. On the net it is hit or miss.
80 % of the
time it works fine, the other 20, none of the flash
functionality works.
This is an FLV player in a loaded SWF
To fix it I refresh the browser and all is well again.
site is pretty simple main movie loading SWFs onto layers.
Change I made was
to add an a FLV player to an already existing swf that loads
onto the main
movie.. I am thinking something in the code switch from 1 to
2 but if it
works fine sometimes, I can't image what it could be. I would
think if it
works once, it should work all the time.
www.awdwest.com/v2working/
any thought on where to trouble shoot would be appreciated.

If you are seeing intermittent performance when using the
same computer, then the problem may be that some part of what you
are loading contains code that is needed at the start, and that
this part is not loaded when the code is called for.

Trouble shooting "Thin Browser Exception"

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