Trouble signing in to Adobe Export account

I am trying to sign in on my new Windows 8 computer to export from pdf to Word (I have an account through August, 2014) and keep receiving an error message that I am not connected to the internet. I am connected however., but can't sign in.

Hi Karen,
I'm sorry that you haven't been able to access your ExportPDF service. Are you receiving a particular error when you try to sign in? Are you trying to sign in through Adobe Reader? What happens when you try to sign in to the web interface at http://exportpdf.acrobat.com? If you are receiving the error when you try to log in to the web interface, please make sure that you're using a supported browser (and you may also want to try clearing the browser cache.) For a detailed rundown of supported web browsers please see the Acrobat.com System Requirements page at here: http://www.adobe.com/acom/systemreqs/
Please let us know how it goes.
Best,
Sara

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Hi markspil,
I'm sorry that you're having trouble purchasing your subscription. Please try this:
Clear the browser cache and try again.
Try a different browser (see System requirements | Acrobat.com for a list of supported web browsers).
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Hi tclardy,
I'm sorry about that! I just peeked at your account and see that the charge is pending. Did you receive a confirmation email from Adobe?
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__ if this Solution has helped Please Mark as Resolved and feel free to Provide a Kudos__

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Please refer to Sign in, activation, or connection errors | CS5.5 and later
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Thank you very much for your reply!
Well, I tried what you suggested but unfortunately it's still not working at all
But what I did that saved me from this issue was installing Adobe Reader version 8 (9 didn't work as well oO!)
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It might be possible that you have not upgraded the Adobe Reader.
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Hi october13,
I checked your account--your ExportPDF subscription was canceled back on January 8 2014. To use ExportPDF, you would have to sign up again.
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