Trouble with Apple Repair Service

Hi All,
Anyone know how to get in touch with customer service at Apple? I had to bring my iMac in for service related to the power problem recall (http://www.apple.com/support/imac/repairextensionprogram/). Was told it woulod take 2-3 days. Now a week later I still have not gotten it back and the Apple Store has been zero help. I kinda get the feeling that they haven't even started it yet.
Any help would be greatly appreciated because I need my mac back for Monday,when graduate school resumes.
iMac G5 Mac OS X (10.4.3)

All Apple phone numbers are listed at the bottom of every page under Contact Us.
Keep in mind that the store might not have the parts to fix your Mac, so that could be the delay. When my iMac went in for the PSU and midplane replacement, it took 3 days.

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Apple repair service??

I dont know how it works so someone pls tell me, i am having a serious trouble with my iphone 4 so i want to make repair service but they want my address?? Are they going to ship product!!?? Some one explaim me please!!!!!!!

jp72 wrote:
At: peter
No we dont have apple store here.
So apple is going to ship a box and i have to put my iP4 in there?
Do i need to include cables?
I still have repair service thingi and will expire next year so will they fix/replace it for free?
Please reply ASAP!
Message was edited by: jp72
I believe if you do the advanced replacement by paying 29.99 they will send you a replacment phone, and they will also include the white box so that upon receiving your replacement, you put your old one in the white box and send the phone. I believe they will charge you 599 on your credit card account for the time being but once they receive your defected iphone/broken within 10 days, the 599 will no longer be held and pretty much you get the 599 back. You don't need to send the cable or anything, just the phone itself.

What should I do!? - Sketchy Apple Repair Service

What should I do about this? Should I contact Apple Support or Verizon and let them know what has happened? Please help!
I have just been through a horrible repair service request. I sent my iPhone 5S in for service about two weeks ago because there has been dust trapped under the backface camera lense since I got the phone. The dust sometimes causes problems with the photos, and disrupts the autofocus function. I had previously sent my iPhone 4 in through Apple's mail-in repair service two years ago, as the mute-switch did not work out of the box. The service was excellent, the phone was replaced, and I had clear instructions on what to do in order to get my device working again when the new one was received. This time, this was not the case. Not at all.
I got my comfirmation email from AppleCare for the service request, which listed the "reported issue" as "device will not power on", after I had just reported it as "dust under camera lense". A red flag immediately went up for me; this was not the issue I had just submitted! They also listed my product as "iPhone 5" in the first email, then "iPhone 5S" in a second email saying a box was on its way.
So I got the box, followed the instuctions to back up the phone, erase all content and settings, and pack it into th box. I soon noticed the issue on the box was listed as "iPhone will not power off". The funny thing is, I had just got a third email saying the issue was "Dust under camera lense". I was so incredibly confused, but I packed the phone up and sent it anyways.
I got another email when the device was received by the AppleCare screening facility. It said diagnostics would begin. That very same night, I got another email saying "Despite rather extensive testing by our team, we were unable to duplicate the reported issue 'Dust under camera lense'. Please provide us with additional information to duplicate the issue."
I was a little bit dissapointed, because I thought my initial description to "replicate the reported issue" was pretty clear. So I elaborated. I explained what types of light the dust and small fiber under the bakcface camera could be seen in. AppleCare asked me "what software does this affect?" So I explained how it affected the camera apps. They then told me they would do additional testing.
After one more day, I received an email stating "We have determined your issue is not covered under warrenty, and it would be less expensive for you to simply purchase a new device, rather than have us repair your current one." There was no way I was paying $700 for a replacement, when in my previous experience the devices I sent apple were replaced or repaired free of charge. If my warrenty states that my iPhone is "free of defects" until the warrenty expires, why is this not considered a defect? Or is it simply that I got some lazy employee, who didn't care to fully evaluate my product and issue? Read on, my experience gets even better!
So, I opted to just have the device returned to me. I was told in one of the emails I could take it into an Apple Store (which is 4+ hours away from where I live) anyways. So, the device returned to me today. I opened the box to find the battery completely depleted. I proceeded to plug the phone into my computer and charge it. So, the device powers back on. iTunes prompts me "Allow access to this iPhone?" I choose yes, then I am told to "Respond on the iPhone". To my utter dismay yet again, the phone has been passcoded. I could not access the phone at all, and it had not been erased when sent back to me. So, being as intuitive as I am, I type in "1, 2, 3, 4" as the passcode. The phone unlocks. Curious, I opened the photo app. I find picutres taken with both the front and back cameras of various colors and squares printed out onto papers, and a few up-close pictures of a rather scrubby looking asian man's face.
At this point I am completely fed up with my service. I erased the phone, and proceeded with the setup screen. Upon asking if I would like to restore my backup from iCloud, I am prompted to enter the AppleID password for some strange AppleID that is not mine, and is an @hotmail.com address. I could very well disclose the address here but probably shouldnt. So instead, I restored the backup from iTunes I had made, and put my sim card back into the phone. I have all of my content and settings back now, am am right back where I started; but I am left to ponder on what course of action to take regarding this very scary experience.
What should I do? Should I contact Apple Support or Verizon and let them know what has happened? Please, your help is important to me!

First I would have returned the iPhone to Verizon the minute I discovered dust under the camera lens and had them replace it with a new on.
Second, the instant there was a problem with sending it in I would have used a telephone and called AppleCare and discussed the issue with them.
Do the pictures that are on the phone show any of the issues you claim are present?
Incidentally, you can do an out-of-warranty replacement of the iPhone for $269 USD, not $700.
But finally, I would call AppleCare and ask to be transferred to Customer Service. Give them your service number and go over each of your complaints with them.

Disappointment with Apple customer service's response to my iMac G5 issues

The following is a copy of the letter that I will be sending to Apple in regards to my recent dealings with customer service. What do you guys think I should do?
To whom it may concern:
Let me begin by saying that I have been a loyal and avid fan of the Mac since 1999. I have converted several of my PC friends to the Mac, and I would consider myself to be the quintessential Mac "geek" (posters, T-shirts, you name it). I have owned a Macintosh LC 575, Power Macintosh G3 (Blue & White) and Power Mac G4 Cube, in addition to my current machine, an iMac G5. However, my recent experiences with Apple customer support have left me thinking that maybe the Mac way is not the smooth, customer-first experience that I thought it was.
As I mentioned, I currently am using an iMac G5 (rev. A, 20" 1.8 GHz). Unfortunately, the iMac was a victim of the well-documented power supply issue (http://www.apple.com/support/imac/re...ensionprogram/) several months back. The power supply would heat up to such high temperatures that it eventually burned out, and I could not power on the machine. I brought it in to my local Apple Store (Oakbrook, IL), whereupon they wrote up a repair order, and I had my Mac back within 4 days, all without paying a penny. "Wow, excellent no-hassle service," I thought, and rightfully so.
Over the last couple of months, my iMac has further developed a couple of smaller, but still annoying and "not-very-Apple-like" issues. First, the fans have developed a consistent, cricket-like squeak - that is, you can hear the fans turning, sort of like an old wheel that needs oil. In my quiet office, it is VERY obvious, and is especially distressing when I'm trying to do audio and MIDI work. The second issue is that the slot-loading Superdrive has gotten to the point where discs that are being ejected often fly out of the slot and do not stop, falling onto the top of my desk, or occasionally clear off the desk onto the floor.
A few days ago, I decided that I had had enough with both issues, and decided to initiate a chat with a support agent on Apple's iMac support web page. After explaining the issues to the agent, I was transferred to a "specialist," to whom I then had to re-explain the issues. Further irritating me was the fact that they provided me no solution other than to visit my local Apple Store, and they would further diagnose the system.
So tonight I headed over to the Apple Store Oakbrook with the iMac in tow (mind you, not the lightest thing to be carrying around, and a pain to have to disconnect peripherals etc.). I had made an appointment prior to showing up...in fact, Apple's new Concierge system seemed very elegant and user-friendly, and I was able to make a 7:20pm appointment at around 2:30pm. I made it to the Apple Store at about 6:50pm, and saw my name listed on the Genius Bar screens as being 2nd in line. There was a man with a 15" PowerBook that was being helped by the Genius behind the bar, so I sat and waited patiently. About 40 minutes into my wait, a woman with an iPod mini walked up to the bar, seemingly waiting for assistance. Within two minutes, another Apple employee approached her, briefly looked at me and asked if I was waiting for help. When I said I needed assistance with my iMac, he told me that I would have to wait for the next Genius, turned to the woman with the iPod mini and proceeded to diagnose her problem.
Further irritated, I waited another 10 minutes or so, at which point the same employee turned his attention to me. I explained the fan and Superdrive issues to him, and he took the iMac to the back room for another employee to take a look at it. About 10 minutes later, he came back out with the iMac and said something to me that just floored me. He told me that his colleague that looked at it could not find anything inherently wrong with the fans, and that "since it's not a Pro desktop, there are bound to be squeaks in the fan system" (almost verbatim what he said). He said that they cleaned the fans, and tightened the eject mechanism in the Superdrive, and that if I continue to have issues with it to bring it back in and they will further diagnose it.
The message I have taken from this experience is two-fold. First, Apple has officially gone from being a computer company to a consumer electronics company. The fact that I literally was skipped over after waiting 40 minutes and pushed aside for an iPod user who had waited TWO minutes and was not in the Genius Bar queue shows that Apple's priorities have shifted. Secondly, Apple does not truly back the quality and craftsmanship on which they pride themselves. Just because I do not own a "Pro desktop," that should not mean that a squeaky fan system is an acceptable situation. I bought an $1,800 computer that was advertised as "whisper-quiet" and I should not have to pay $3,000+ just to be reassured that I will be taken care of. I expect excuses and glancing over of issues by companies like Dell that make cheap bare-bones systems. I do not expect that from Apple - if Apple is going to hold themselves to a higher standard, they should back up that talk with true customer-first service.
So I am now sitting in front of my rickety-sounding iMac, wondering what my next step should be. I appreciate you taking the time to read this, and I would further appreciate a follow-up and resolution to this situation.
Thoughts?

Send it. I feel for you, but the most sympathy you'll get is from fellow users on this board. These forums were one of the best ideas by Apple. Whoever thought it up is probably getting 1% of iPod sales as commission. Besides users helping users so Apple doesn't have to handle nearly as much tech support directly, this board is also a place for people to vent so Apple doesn't have to address your concerns. I'm not saying these boards are a bad thing ... they are very helpful, but you have better odds at winning the lottery grand prize than you do to get a reply back from Apple from a letter like this.

Be Careful With Apple Authorised Services in Russia

Dear Society,
I have bad experience with contacting one of authorised services which is published in Apple web site. It is a company called "Service.OK" and situated in Zelenograd in particular. My MacBook Air 2,5 years old got to have a problem with a screen after few drops of wine leak inside from the vent area where black panel is situated and served for monitor and keyboard panels junction. I have not expected the problem with the laptop because the glass of wine feltdown far away from the place it is situated however it was lying upside down and closed. So drops still most probably go inside. After certain period of time I switched it on and started working. Suddenly the screen goes blue and later fade away. Next day I brougt it to the address where this "Service.OK" is situated for diagnosis.
In a week I got a call from the service where they offered to repair for about 7500 RUR in cleaning the oxidation that was caused by the wine. I gave my permit for this operation. After a week time I got a new call from the service and they informed me that they were unsuccsesful with reparing it and my laptop requires to change the whole screen panel. The price of it was 23000 RUR. This time I was angree that this company is not able to do right diagnosis and I do not know what to expect later even if changing the screen panel will be unsufficient for them. I asked them to stop any actions and return the laptop back to me. I promise to compensate thier effort for diagnosis though. The service said that I can pick up it after receiving sms notification.
13 days left and I got this sms notification. I was back from the business trip and came there in 5 days. And (what a surprise!!!) I got another display panel assembled to the keybord panel with my serial number. I am 100% sure that it is not mine from the scratches I had on the top/screen panel. I rejected to take it and called to
(A) Service.OK contact number claiming that and
(B) Apple support contact number desribing the problem.
(A) Service.OK informed me that my laptop was not delivered to them. The company which is operating on the address where Service.OK is shown in Apple web-site is no longer their representative point. It is another company as far as I unvestigated. However I got
(1) a receipt with Service.OK web address reference,
(2) Service.OK web site contained an information about my laptop being received and reviewed and
(3) Service.OK point shown on their web site is the same where I gave my laptop.
(B) Apple support specialist Natalia was responsible to communicate with me about my claim. She promised to report about this problem to higher department responsible for servises authorisation in Apple. However I was really dissapointed that no actions toward Service.OK was made by Apple. It is still on the authorised services list on the same address where I gave my laptop. She can only sorry to me because Apple has no legal company in Russia to handle this situation and thier company is just for providing support.
So I have a situation that neither Apple nor Service.OK are not willing to take responsibility that my laptop does not received qualified diagnosis under Apple authorisation and additionally its parts were changed while this diagnosis.
I am now consulting with lawer in order to investigate opportunity to claim about this problem to either Service.OK or company that issued an official receipt (or even propably to Apple) in the court.
Thus I would like to underline following statements:
- Be carefull with authorised service centers in Russia. Apple seems to do not care about what is going on there.
- Never deal with point in Zelenograd and be careful with other Service.OK points.
- Know your laptop serial numbers before giving it to diagnosis otherwise it is unable to prove own position.
I will be thankful if anybody from society had such problem in the past and may give any advice. Any opinions are welcome.
Thanks
Dimitri

You need Admin access to install and setup iCloud correctly.
Download the installer, rightclick on it and select Runs as Administrator and supply an Admin login when asked.
Well you would if you were running Windows, which I see you are not ........

IPhone $100 credit?!! and Apple Repair Service Scam!!!

To Steve Jobs, the Apple Board and Customers:
While I am happy that Apple is concerned about their customers, (and I will debade that in a moment), I cannot believe that you (Steve and Apple) went ahead with this move. Are you going to give me a $10 a share credit for the stock I bought at $140 that is now at $130 because of this pricing move and this credit?!! It's the same thing! Are all the iPhone buyers now boo-hooing because they had to buy the iPhone and didn't feel it was worth $599? You do realize that you now have set a precedent for all future pricing cuts at Apple, as everyone that has purchased a system that gets a price cut will slam Apple with email complaining they paid too much, etc. I want a credit for the money I have lost due to the discounting of my stock for this rediculous iPhone price cut. You guys blew it!!
Second problem regards a service problem. My 12" powerbook to a drop off the couch a year ago. Still working fine. Decided to get the bottom aluminum case plate replaced, as it is causing too much pressure on the DC inboard recepticle for the power cord. Took it in and got a $600 cost. Ok, way over-priced, but better than new systm! Sent it out. Less than a week later, I got a call from App,e, saying that the service team that inspected my system needed to also replace the DC inboard (fine) and the Hard Drive. The Hard Drive worked fine at the store before sending it off. I qouted the back of the service agreement stating that any damage of the system in Apple's care is Apple's problem, so replace it, but not at my cost. The Apple rep said that this did not qualify, as the "crashed" hard drive was due to the drop. I explained there was not drive problem until Apple shipped it, so get the cost from the shipper insurance. Apple rep said the cost was mine to bear and they would not proceed with the repairs unless I agreed to replacing the DC inboard and HD at an additional cost of $375 (3 times market cost from local Appple authorized repair facility). I continued to question the HD crash. She stated that the repair facility said it crashed, no longer operational. I said I can get these parts for a much better price, send the unit back as is.
Well, unit came back and is FINE!!!! HD works perfectly!!! Ran a diagnostic (I am a certified Sun Microsystems and HP System and server administrator!!!) on the drive and no sector damage or HW problems from the read/write testing. DC inboard is still functional. Apple sent this to Flextronics International. I say, CHECK YOUR SERVICE PROVIDERS APPLE, AS THEY ARE COMMITTING FRAUD ON THE APPLE CUTOMER BASE AND YOU FOR WARRANTY REPAIRS!!! I am not making this up, I have the documents proving this and my system is working right now as I type this. I hope to hear from someone at Apple to contact me on this issue, as the store and 800-MyApple jst softly skirted the issue with, "I'm sure there is a problem with the hard drive and it was not working at the repair facility. It is just on its last life and just happens to be working now." Are you kidding me?!!! I wonder if the New York Time would be interested in this problem?!!!
I also noticed the service agreement states that all replaced parts will be replaced with either new, reconditioned or USED parts. GREAT!!! They would take my drive out, put it in someone elses "crashed" drive and take their drive and put it in my computer and get a huge markup for nothing but labor!!!
I am glad I no longer own Apple shares, and anyone who does, beware of this and other devaluing business decisions or over-sight lacking of Steve Jobs, the Apple board and company!!
Sincerely,
Eric
Denver, CO.
[email protected]
Message was edited by: AppleCustomer&Investor

The messed up thing is that I thought I could use the credit on iTunes over time as I buy music, audiobooks, etc., but noooooo, they won't let you use the credit for either iTunes or for the purchase of an iTunes gift card. Truly an empty promise. I purchased all of the needed iPhone accessories (docks, cases, adaptors) before the credit was announced! Now there is nothing else really relevant to buy from the Apple Store (retail or online) if they aren't going to let you use iTunes. I guess I could return the extra dock I bought and then re-buy it with the credit. Now, where is that receipt and packaging?? The only other things they sell for iPhone that I don't have are the crystal film and another one of those silly little adaptors you have to use for a car cassette device all b/c of the recessed jack on the iPhone. It shouldn't be this way, particularly with Apple.

We need a new section entitled: Issues With Apple Customer Service

"This Feedback about the Discussions forum is intended for questions about how to use Apple Discussions and for general constructive feedback about how the Discussions system is operating or how it may be improved. Please use this forum appropriately. Failure to do so may result in your posting privileges to this forum being disabled.
If your question concerns a hardware or software technical issue, please do not post in this forum — instead, go to the Apple Discussions Homepage, select an appropriate product category and follow the links until you reach the correct forum for your post, then click the Post New Topic link. "
Alright, I have a suggestion for improvement. We need a new forum section for complaints about the way Apple is treating us.
To make sure I'm being clear, let me give you an example of just such a post that may be included in such a section.
I ordered online the family packs of Leopard, iWork '08 and iLife '08 on November 6th. I received an email telling me my order had been shipped on November 7th.
On November 9th I decided to check the progress of my shippment by logging on to FedEx. To my surprise, it had been delivered! Not to me but another party. I could download a PDF from FedEx and see the signature.
After trying to deal with FedEx for a few days I was finally told to deal with Apple because they would have to initiate the investigation. Fine. These things happen.
On 11/13/2007 I spoke with an Apple Customer Service Representative and received an Apple Issue Number and Case Number. I was told that it should be resolved in a few days. It wasn't.
11/20/2007, Here's where it gets interesting. In talking with them again I explained that since my signature was not on the FedEx ticket it had not been delivered properly if at all. I explained that since FedEx was clearly at fault the package should be shipped again. Finally they agreed. I was told that my package would be shipped and to expect an email.
11/23/2007, I was told again that nothing would be shipped until after an investigation had been completed. So did they lie? I spoke with a manager who kept repeating that he was sorry for the mis-communication. That became very frustrating to say the least. Remember, FedEx requires a signature. Without it or my permission to deliver somewhere else they must deliver to me and get my signature. The FedEx PDF clearly shows another persons signature.
Equally frustrating is the fact that they will not keep me informed as to the status. I have to call them and wait on hold. I did get a couple of emails with text along the lines of, "We continue to work with our carrier on your lost package. "
However, there is no way to reply to these form letters. The only way to stay in touch with Apple is to call and be put on hold.
Twice, after giving them my order number and being put on hold "while they look up my records" or whatever, the call was disconnected. I'm not saying they did so on purpose but the results were the same. Another call, another round of giving my order number and explaining to yet again a new person the details of the situation.
I've had many problems with Apple since becoming a customer in June of 2006 but I just can't let this go. I need a place to warn others. If you buy something, you might be better off buying it from a store instead of on-line. This kind of information is needed to warn others concerning the business practices of Apple should something go wrong. This is why we need a new section for putting forth such complaints.

It seems to me that the real problem here is with FedEx, as I have encountered similar types of problems with them in the past. Even though a signature is required, I have had packages left on my porch. When I enquired, someone had actually signed (i.e.forged) my name! Other times it has been left on my porch with some other signature. When I call to complain, FedEx just seems to think there is no problem as long as I got my package. They seem totally unconcerned even though a signature is required and I definitely did not authorize delivery with no signature. I have expressed my concerns directly to Apple, but have no way of knowing if it has done any good. I think this problem is worse with FedEx ground, as that is contracted out. Around here anyway, i think the drivers will sign the ticket and leave the package just so they won't have to make another trip. It's not right, and it's not supposed to happen this way, but i know it does.
Apple entrusted your package to FedEx in good faith that it would be delivered to you, and that your signature would be required for you to receive it. That should have resulted in you receiving it. however, due to a false signature, you did not. Clearly, FedEx is responsible.
If the package was supposedly delivered to your address, but has a false signature, I wonder if the driver might have signed the delivery ticket or gotten someone else to sign it and just left it on your porch or something like that. If so, it could have been subsequently stolen. If something like this happened, it might explain why things are so bogged down in the investigation at Apple. From their viewpoint, the package was delivered and a signature was obtained and they are probably being stonewalled by FedEx.
A user to user discussion forum such as Apple Discussions won't help with delivery problems. It's best to report them directly to Apple as you have done. If you continue to have problems, you can call Apple and ask to speak to Apple Customer Relations. They may well be able to cut through the red tape. You could also express your concern in the "Feedback to Apple" section. Maybe if enough people complain, they might consider awarding the shipping contract to someone else. Or perhaps the other shippers are even worse.
One of my recent shipments was evidently lost in a typhoon. But when I called Apple, a replacement was sent out immediately. This is more what I would expect of Apple, and you have every right to expect similar treatment.
If FedEx delivered to the wrong address and got a wrong signature, they should be expected to go back and retrieve the package. But if they delivered to your address and did not get your signature, then you would be well within your rights to go to your local Better Business Bureau and file a complaint against FedEx. That might possibly get some action of some sort. FedEx cannot ignore the BBB as easily as they can ignore you. If your signature was actually forged, you will certainly be able to prove that the signature on the delivery ticket is definitely not yours. And you could forward the BBB complaint to Apple. I don't know if this would help or just muddy the water, but it would put a little more pressure on FedEx I would think.
In the meantime, I would certainly speak to Apple Customer Relations and see if they can help you out here. They want happy Apple customers, and I think they would like to know about the extreme frustrations you are experiencing through no fault of your own.
I sympathize with your problems, and I hope that you are able to get them resolved soon.
Good luck!

Problems with Apple Photo Services

I've been having problems with Apple's Photo Services. The first time, I'm pretty sure I didn't crop some pics correctly, but they were gracious enough to refund my $$. However, then I got serious about cropping in Aperture 2, and double-checked everything before submitting them. The 20 x 30s were fine, but the 16 x 20s were all screwed up. My $ was refunded for these, but I can't figure out whether the problem is mine, or in the transmission of the pics, or something that went wrong in the Photo Service. When I complain, they always send back a small pdf of what they claim they received, and it always matches what they printed. But that's not what I sent them.
Anyone else have these problems? Might it be a bug in Aperture 2?
Sean

When I do a bulk export from Aperture 2, to anywhere, (flickr, Photoshelter, a set of files, gallery), randomly, (about 2 in thirty images are affected).
The effect is stretched non-centerd cropping. I think it only affects random cropped images. Not all cropped images, but I am not sure about non-cropped images. ...
The extra effort to go back to the export, after the fact, just to check up on the quality exported images is a waste of my time, but now made necessary.
The thing that bothers me the most is that selecting the images that have been exported with the problem and then re-exporting those images produces, for me, the export I originally expected without the errors.

Having trouble with apple tv device!!

Having trouble with my apple tv device. Bought just before Christmas so practically brand new. Only used about 6 times. When I went to turn on today the light on the box is flashing and its asking to connect my hdmi cable to what looks like an itunes icon. Ive checked the hdmi cable in the skybox and its working perfectly. any thoughts????

Welcome to the Apple Community.
If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:
    1.    Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
    2.    Connect the micro USB cable to the Apple TV and to your computer.
    3.    Reconnect the power cable (only for Apple TV 3)
    4.    Open iTunes.
    5.    Select your Apple TV in the Devices list, and then click Restore.
(You may already have a micro USB cable if you have a camera or other digital device)

Having trouble with apple tv it will not respond to commands

I cannot get my apple tv to respond to commands. I've turned it off repeatedly and thought maybe it was my harmony remote that controls all of my devices but I tried the apple tv remote and it doesn't respond to that either. Anybody else having trouble with this?

Your Apple TV may have become paired with another remote. Hold the remote close to and pointed at the Apple TV, hold down the menu and Rewind buttons together for 6 seconds or until you see a broken chain icon on screen.

Special process with the Repairs / Service

Hi Experts:
                I prepare to active the repaire/service process in our business model.
                As i knew,there is stk Repairs / Service order type RAS in std sap.
                So.i want to konw the std process in stk sap,such as sales,shipping...etc.
                 and in the IDES,i create sales order with RAS,but i cant't go continue after it..
                 pls give me some advice about the std process with    Repairs / Service order.
                     Thank you very much.

The following I cat group can be maintain with material master based on your business requirement:
LEIS: Service w/o Delivery
LEIC: Service w/o del.conf
NORM: Standard item
I Cat for the same can be:
IRRS : Rep. Serv. Resources
IRPA : Fixed Rate Repairs
IRAL      : Repaired Goods Del.
IRAT : Repairs Exchange
IRLB : Send Replacement
IRLA : Pickup Replacement
IRRE : Return for Repairs
IRGN : Repairs Credit Memo
IRIN : DynItems for BillDoc
IRLN : Repairs Debit Memo
IRNI : Statist. Dyn. Items
IRRA : Repair Costs
Her for understanding purpose, we will focus on I Cat IRRS & IRPA, primarily.
I Cat determination w.r.t I Cat IRRS & IRPA
I Cat - RAS
I cat Group LEIC
D I Cat: IRRS
M I Cat: IRPA
Similarly for LEIS I Cat group
Sch Line Determination w.r.t I Cat IRRS & IRPA:
CD: Without delivery for both I Cat IRRS & IRPA
Business Process Follow w.r.t I Cat IRRS & IRPA
> RAS - FR (Repair Invoice)
Hope it assist you.
Thanks & Regards

Trouble with Apple Repair Service

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