Troubles setting up appointment to fix phone line.

My home-phone/land-line service has been out for two days, and I do not have a cell phone/alternative phone - Following the steps provided on the Verizon website setting up a repair ticket to fix my phone line, it requires me to answer a phone call to approve that the appointment is correct, giving me no other options such as email to acknowledge the appointment. Is there an alternative way I can get this set up? Going through the verizon website I was unable to find the ability to contact a human in customer support, I need this back up and running as early as possible, and this is causing a major delay if I have no way to approve the appointment.

Welcome to the discussions,
did you follow the steps described in this article?:http://support.apple.com/kb/ht3575
or try to set up an account using your computer instead: http://support.apple.com/kb/ht2731

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Engineer Appointment Missed - New phone line insta...

Hi,
I moved into my new house and and had an engineer's appointment yesterday to comeand install the line and connect a face plate in my property. Nobody arrived and When i call the custmer service, they pass me on from pillar to post. One team says its the Order management team's fault, then they say its the faults team's problem. They keep promising to check and call me back but, nobody ever does. Mods, could you please suggest who to call?
Solved!
Go to Solution.

Hi
I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Trouble setting up iPhone 6 as phone.

After backing up my iphone 5 and then restoring the data to my iphone 6, I have no phone service. Where my phone number should be on the itunes summary page it says n/a. All the other info transferred but the phone number. My old iphone 5 is still showing the phone service. Did I miss a step? Suggestions?

Did you transfer your SIM card to your new iPhone?

New build property, horrible BT phone line install...

Hi all.
I am writing here because I have been thrown around by BT and the phone line installation team over the past one month, and I have just run out of patience.
The entire experience started in late May, when I phoned BT and told them that I was moving house in 2 weeks and that I would need a new phone line installed at the new property, which is a new build. The BT sales team was more than happy to take my order, and since there was a charge of £130 for installation of phone line by itself, I decided to bundle both broadband and telephone line from BT directly to avoid that cost. I was a given an appointment on the 10th of June for my phone and broadband installation.
The 10th of June came and I took the day off work thinking all would be sorted by the end of the day. By the late afternoon no one ahd contacted me and there was no one who had come to the door. I called BT and had them check on my order and they said that "for some reason, the order says its still 'pending' and has not gone through..." After chatting with different people from different teams like sales, orders and them confrerring with engineers and seniors, I was finally told that the order could not be processed because I was in a new build and hence the system could not process a broadband order before there was an active phone line in the property, hence the failure of the order to go through. Next, I was given a date for the phone line order by itself to be done, and although I was frustrated here, I conceded and moved on hoping to get the issue sorted as quickly as possible. The new date was June 22nd for the phone line and then the broadband order to be placed thereafter. At this point I was not sent any emails or letter regarding my order with ym order number or any references, so I should have been sceptical, but I let it slide thinking it would be settled soon.
June 22nd came and I took leave off work again for the 8am - 1pm BT engineer visit. Once again, no one showed up or contacted me. I called BT again desperately hoping that this could not be happening again. When i asked the lady about my order scheduled for that day, she said that the order did not go through once again. It was still 'pending'! I was just shocked. I wanted to explode because twice BT had given me apppointment timings that could not be fulfilled and twice they left me in the lurch when they knew beforehand that the engineers would not show up, leaving me to take time from work which I cannot get back, much less the fact that I still do not even have a phone line. After much chatting with different people on the line I finally got them to book another order this time for July 9th for the phone line.
This time i called back on July 2nd and July 6th to make sure that my order was on track and I was assured that after checking with the 'openreach engineers on their side' that my order was on track and the engineer would show up definitely on 9th of July.
Then the 9th came and I took the morning off from work to wait for the engineer.Yet again, BT managed to show me how poorly they treat customers. No engineer showed up again, and as was becoming a habit now, I had to phone BT to enquire about my order and discover that the engineer was not going to show up today as well. When pressed much more the person on the other end finally relented that the cables from the exchange to my new build property need to be set up and are in the process of being done. I would then get a call when BT/Openreach finally finish this. I felt let down, especially when I asked how long that would be since I have already been waiting for a more than month for BT to carry this out and also agreed to pay the £130 set up charge for the phone line since they wanted to process the phone line order alone first. Her response was nothing more than a "I cannot tell for sure.." and at this point I could tell that meant it could be a really long while more before getting a phone line / broadband, if ever BT is interested in setting it up.
Is there any way to actually check and see if BT are setting up a connection from the exchange to the property for the phone line and how long it would take before I can finally get a simple phone line here?
Sorry if this was a bit of rant but it is rather draining and also costly for me having to deal with BT and wait for them when they could simply communicate with me better to inform me of their engineers' decisions.
Abi
*EDIT* I have also spoken to the developer of the property and they have informed me that the flat is ready for a phone line to be installed, and that BT is only currently fitting phone lines to the building across the road and not my block, so that means someone at BT/Openreach is telling me the worng thing and the engineer is just refusing to come out now. I have additionally spoken to some of the other residents who moved in before me in the same block and they have had phone lines connected to their property by BT so I think this problem needs sorting out asap by BT please.
Thank you.

Hi
It seems that I am caught in the same endless maelstrom of bt/open reach inability to meet installation obligations.
We have a new build home on a small private development. No cable available regrettably so all 6 of our neighbours use bt phone and std broadband.
Ordered both services end April to be told that install appointment was 30 May - seemed a long time but accepted. Had whole series of emails and texts from bt reminding of appointment and arrival of modem, but late evening 29 May text arrived saying order delayed and put back to 13 June. Called following morning and got the run around took 40 mins to get any answer of sense that said ,Line work was required and open reach we're dealing withi it.
13 June came and went no one called or advised that appointment would not be met. Again many phone calls but same answer line issues. My developer tells me that the lines are installed per spec, in fact we have a black network cable present through a conduit next our front door but no terminal box to join up to white phone line wires to inside phone points. Offered bt a photo of this but they will not accept it. Just keep saying line issues holding up install. Either way unless this work is done the it will be impossible to connect even if other work had rally to be done - not interested!
This week promised that all would be done, 16th the 17th and then 18th -nothing again and hence more phone calls.
Issue handed to resolution team who calked today to say work schedule for 12 July! More than two months since order - just don't believe them and asked them to escalate - no hopes up!
In the meantime our phone no rings out and people wonder why we are not answering! Complete shambles.
In 2014 this should be easy meat to BT who seem tied up in a complaint type process that resolves nothing.
I have no real choice but BT and their performance is just hopeless. Advised ofcom but don't deal with individual complaints - this is consumer hell and very very frustrating.

Sending text message on phone line

Hello,
I need to send a text message (sms) from a PC using a fixed phone line. I canot use cellphones and I don'e have access to internet.
I understand that I n eed a modem: anybody has good suggestions? Do any phone line work or do I have to know whoch kind of protocol my phone line supports?
Thanks!

Using the Pager control, you can send numeric and alphanumeric.
Alphanumeric uses the TAP/IXO protocol and requires the carrier to support it (verizon, sprint, att, etc.).
Forshock - Consult.Develop.Solve.

Trouble getting my phone line connected

My saga to date....
I contacted BT on 20th April to advise them that I was moving home on 29th April (to a newly built house). An engineer was arranged to come to my home on 10th May to carry out the connection. Prior to the 10th May, I had a visit from an engineer to assess the job. My house has been built in an older part of a village which still relies on telephone poles and lines going from the poles in to houses. During one of these visits, it was noted that I would need a pole placed in my garden to connect the line to, then the line would be connected from there. The reason behind this was due to the fact that my house is built low down, and to take a wire straight from the main pole would make it slope too low. I was quite happy with the solution put forward, and was happy that things seemed to be in hand. At no point was I told that the work would not go ahead on the 10th May.
This is when the problems start.......
I feel that I am living in the dark ages again. I have no phone line, hence no Internet access and do not get a mobile signal in the area I now live in! I rely on travelling to my daughters' house to use their phone and Internet access, which is not convenient.
The 10th of May came and went, and nobody appeared at the house, and I received no communication that work would not be carried out on this date. I phoned BT, and yes, I was talking to a call centre in India. When the operator finally grasped the issue that the engineer had not appeared she checked with her suppliers to inform me that there was a problem and that this would be assessed by the 14th May. BT would then advise me on the 15th what the next stage would be. Unhappy with this, I was eventually put through to the supervisor (waited 40 minutes on hold!). Got no joy from him, but the promise he would personally contact me on 15th. I had to accept this and hung up.
On Monday 13th May, I went online to check the progress of my order, only to note that my latest BT bill was ready. When I checked the bill, I noted that BT had started to bill me for my phone and broadband package from 10th May!. Blood pressure steadily rising, I contacted BTs billing department, yes once again an Indian call centre, to complain. Got the standard script from the operator - very sorry etc. During this conversation, it was realised that BT had the wrong postcode in for my house (it was the correct street, but the post code for odd numbered houses). The operator, against my pleas not to do so, cancelled my order, and set up a new order for the correct postcode. She assured me that she knew what she was doing and not to worry, everything would be fine (I had explained the saga to date to her). She set up a brand new account, allocating a different phone number, and requiring me to set up new direct debits - I'm not sure how she couldn't just change the postcode for my original account. A new connection appointment was for 21st May, and I was assured that there would be no problems I would be connected on this date.
The 15th of May came and went, and no phone call from the Indian call centre manager. I did not call back at this time, as a new appointment had been scheduled.
The 21st came, and an engineer did appear - hooray! He looked at the house and told me - I cannot do your connection. A pole is needed to run a the line to. He was able to tell me that my number had been set up in the exchange. I was more than a little angry and frustrated at this point. BT knew that a pole was required back on 6th May - why had this information not been dealt with!
Again I phoned BT, back to the Indian call centre. Explained the whole saga. He checked with his 'suppliers' to find out what was going on. Came back to tell me that further information would be available the next day. I was getting a little annoyed at the point. I explained that the work required was to erect a pole in my garden to run the line to. All I wanted was a date for when this work would be carried out. He could not give me this info saying his suppliers would not give this until the next day. I asked who the suppliers were - BT Open Reach, but he would not let me speak to them directly. He promised to phone me back the following day with the update - probably to get me off the phone. I again explained that I had no means to which he could contact me in my own home, and would require to go to my daughters house to receive the call. He agreed to phone me back at 10am on 22nd May - a time when I would go to my daughters. Yes, once again they failed to phone back!!
I again phoned back - yes back to India I went. Asked to speak with the manager - but the operator would not connect me saying he could help. Went through the saga once more - again got the text book apologies (which are getting rather annoying now). He contacted the 'suppliers' and promised that contact would be made with me within 24hours by the engineer with regards to the work being carried out. I told him that I had been lied to on so many occasions that I didn't believe that this was the case and asked to speak to BT Openreach to confirm this. He stated that this could not be done. Trust him, why would he lie to me - which I told him would be to get me off the phone. I left my daughters phone number as a contact.
24hours has now passed, and yes - once again no contact. I cannot face talking to another operator in an Indian call centre who will tell me anything to get off the phone. BT's complaints procedure is pathetic. I feel totally helpless in this. There doesn't seem to be any communication between anyone in the company. The call centre staff are telling you anything just to get rid of you. I suspect that I am now being billed on 2 accounts for a service I don't have, and no doubt will be another saga when I eventually get a working phone line.
I am no further forward to when this work will be getting carried out, and getting more and more frustrated. Is there any suggestions on where / who I can go to.
Solved!
Go to Solution.

Hi
I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Australia, Telstra phone lines: How to fix clicks/noise from phone line?

This is probably the wrong forum to post my question, but I hope that some Australian HP users might have a solution to my problem, which is:
My HP7410 emits noise - scratches, clicks, & so on, which I assume is phone line noise - which can be very loud especially at 2am - 3am.
I've set the volume control to "off", but the noise is still just as loud as ever.
The noise doesn't seem to be affected by anything I can find; it's not WiFi transmitter activity, not time of day....nothing I can find.
5 years ago I tried to get our phone provider, Telstra, to investigate & fix the problem but the tech reckoned there was nothing wrong (typical). So there seems no reason to put the problem to them: as far as I can see, they will profess to be concerned but not responsible for the hash noises.
How can I get rid of it? Does anyone have any solutions?

Hi @bowhand,
Welcome to the HP Forums!
I see that you are getting noise - scratches, clicks, and so on with your HP 7410 printer. I am happy to look into this for you!
Some questions for you:
Do you have the phone line connected to the printer, or just the fax line?
Do you know if your phone service is Analog or Digital?
If the printer is powered off, does the noise still occur with the phone lines connected?
Once I know this information, I will be happy to do some further research!
Thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Setting up a wireless network in a building with no wired phone lines

I am trying to set up a small wireless network in an apartment block that has no phone lines coming into.
What , if any, wireless router / access points / bridges can be used. ?
So it is Wireless In and Wireless Out to broadcast to pc / notebook users in apartments.
if so what performance can be expected?

it is a 10 storey building about 60 meters wide. it is basically 4 rows of apartments with 2 hallways and a 2 meter atrium in the centre. eg
outside wall | apartment | hallway | apartment| atrium gap| ditto otherside
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I have one phone line with voicemail and fax. How do I set up the fax so voicemail doesn't pick up my faxes and the fax doesn't pick up my voicemail messages? I have the fax and phone going through a splitter. I just discontinued my separate phone line I used for faxing and internet and want to use a single phone line for everything. Thanks in advance for any suggestions. Auntalee

If you have Verizon Home Voicemail (the kind you access by dialing a phone number i.e. no answering machine) I can't see how it would work.
Some fax machines can answer the phone listen for the fax tones and if it doesn't hear them it rings another phone or answering machine connected to it.
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You can have BIG TROUBLE with FIOS (half phone line only)

Hello world,
I got the FIOS mid-September,
and this week it will be one month since my phone line broke for a lot of people (they can't call me anymore),
and Verizon can't do anything to correct their misconfiguration.
So, I am alone, with half of a phone line and with an operator (Verizon) who is doing nothing.
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For 4 weeks, I am trying to explain this simple situation but their answer is "all is fine from Verizon".
Does anyone have an idea to solve this stupid situation?
Thanks

Understand that if this is impacting incoming calls from people uing your old "phone" company but not calls coming from other service providers (i.e. non-Verizon but not Cox customers either), then the problem is on Cox's end.
Cox never deallocated your number properly when you ported it over to the Verizon -- so they still have it defined in their tables as belonging to them and when people try to call it from on the Cox network, it goes to a disconnected number deadend.
If this is the situation you have, then you must call Cox and tell them that you "ported your number out to a new provider" and ask that they "release and deallocate" the number from their system as they no longer own it so that calls from customers on their network witll terminate properly. It will take some persistence and you'll probably need to get past the first level tech support person and make sure you get someone who understands the phone network definition process to get them to fix it.
If you can't receive calls from anyone -- except other Verizon customers -- then it's a Verizon problem in that they haven't properly completed the port of the number from your old provider -- who is probably still holding the number in an inactive state. If this is the scenario, then Verizon is the one who has to fix this.

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HT201320 i'm having trouble setting up an outlook email account on my i phone 5, can anyone help

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Troubles setting up appointment to fix phone line.

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