Troubleshooting LV(8.6.1) crash

Hello, I'm trying to locate the cause of an application crash. There is no diagnostic output from LV. WinXP pops up dialog allowing only 'Send' or 'Don't Send' (report to Microsoft). Either button results in all other LV code termination.
From XP event log I see: Error; Event ID: 1000; Description: Faulting application labview.exe, version 8.6.0.4001, faulting module msvcr71.dll, version 7.10.6030.0, fault address 0x00003551.
It is a large application with many processes, one of which is a TCP server. This is the only one which is found to be unresponsive after the crash; all others continue to work normally. (Server listens for incoming messages, then spawns a new handler for each message received.) At a nominal polling rate of once per second, crash occurs after several hours in some cases, while lasting several days/weeks with no crash in other cases. Same issue was seen in LV8.5, LV8.5.1, and now LV8.6.1. Frequency of crash is very sporadic.
What else should I look for to get clues for pinpointing the cause?
Thanks for any insight,
Brian

Hello Brian,
One good tool for debugging Windows crashes is Windbg. Are you calling any external code (dlls). If the dll is coded wrong it is very possible that Windows could close LabVIEW without any of our crash loggers picking up anything.
Regards,
Jon S.
National Instruments
LabVIEW R&D

Similar Messages

Troubleshooting Mail using the Mail.crash.log file and TN2123 CrashReporter

This morning, for apparently no reason at all, Mail began to consistently crash each time I attempted to send or reply to a message. By observing what occured in mail, opening the crash log [mail.crash.log] located here…
Macintosh HD:Users:<username>:Library:Logs:CrashReporter
…and parsing the information with the help of the Apple Developer Technical Note linked below, I was able to quickly determine that my last action just prior to sending the message—appending a signature to it—resulted in the application crashing. Simply by deleting the existing signature and recreating it, I was able to resolve the problem in only a matter of minutes.
This demonstrates how useful crash logs can be, and why they should likely be the very first place you look for an indication of trouble when an application unexpectely quits.
Here is a very short, relevent section of my Mail crash log which you can examine using the instructions linked below:
Host Name: Michael-Lafferty
Date/Time: 2006-05-15 09:37:57.885 -0700
OS Version: 10.4.6 (Build 8I127)
Report Version: 4
Command: Mail
Path: /Applications/Mail.app/Contents/MacOS/Mail
Parent: WindowServer [64]
Version: 2.0.7 (746.2)
Build Version: 2
Project Name: MailViewer
Source Version: 7460200
PID: 1662
Thread: 0
Exception: EXCBADACCESS (0x0001)
Codes: KERNPROTECTIONFAILURE (0x0002) at 0x00000000
Thread 0 Crashed:
0 com.apple.WebCore 0x956065d4 khtml::CompositeEditCommand::insertNodeAfter(DOM::No
1 com.apple.WebCore 0x956b0b34 khtml::DeleteSelectionCommand::moveNodesAfterNode()
2 com.apple.WebCore 0x956b1640 khtml::DeleteSelectionCommand::doApply() + 688
3 com.apple.WebCore 0x955ff41c khtml::EditCommand::apply() + 52
4 com.apple.WebCore 0x955ff9c8 khtml::CompositeEditCommand::applyCommandToComposite
5 com.apple.WebCore 0x956a75c4 khtml::CompositeEditCommand::deleteSelection(khtml::…
This is the most significant section of a very long, multi-threaded log, because it shows the detail of the thread which crashed, the actual step at which it crashed, and the particular crash type: in this case, a EXCBADACCESS (0x0001) - KERNPROTECTIONFAILURE, indicating an attempt to write to a read-only memory location.
Here is a link to the Apple Developer documentation you can use to troubleshoot such issues:
http://developer.apple.com/technotes/tn2004/tn2123.html
Technical Note TN2123
CrashReporter

This morning, for apparently no reason at all, Mail began to consistently crash each time I attempted to send or reply to a message. By observing what occured in mail, opening the crash log [mail.crash.log] located here…
Macintosh HD:Users:<username>:Library:Logs:CrashReporter
…and parsing the information with the help of the Apple Developer Technical Note linked below, I was able to quickly determine that my last action just prior to sending the message—appending a signature to it—resulted in the application crashing. Simply by deleting the existing signature and recreating it, I was able to resolve the problem in only a matter of minutes.
This demonstrates how useful crash logs can be, and why they should likely be the very first place you look for an indication of trouble when an application unexpectely quits.
Here is a very short, relevent section of my Mail crash log which you can examine using the instructions linked below:
Host Name: Michael-Lafferty
Date/Time: 2006-05-15 09:37:57.885 -0700
OS Version: 10.4.6 (Build 8I127)
Report Version: 4
Command: Mail
Path: /Applications/Mail.app/Contents/MacOS/Mail
Parent: WindowServer [64]
Version: 2.0.7 (746.2)
Build Version: 2
Project Name: MailViewer
Source Version: 7460200
PID: 1662
Thread: 0
Exception: EXCBADACCESS (0x0001)
Codes: KERNPROTECTIONFAILURE (0x0002) at 0x00000000
Thread 0 Crashed:
0 com.apple.WebCore 0x956065d4 khtml::CompositeEditCommand::insertNodeAfter(DOM::No
1 com.apple.WebCore 0x956b0b34 khtml::DeleteSelectionCommand::moveNodesAfterNode()
2 com.apple.WebCore 0x956b1640 khtml::DeleteSelectionCommand::doApply() + 688
3 com.apple.WebCore 0x955ff41c khtml::EditCommand::apply() + 52
4 com.apple.WebCore 0x955ff9c8 khtml::CompositeEditCommand::applyCommandToComposite
5 com.apple.WebCore 0x956a75c4 khtml::CompositeEditCommand::deleteSelection(khtml::…
This is the most significant section of a very long, multi-threaded log, because it shows the detail of the thread which crashed, the actual step at which it crashed, and the particular crash type: in this case, a EXCBADACCESS (0x0001) - KERNPROTECTIONFAILURE, indicating an attempt to write to a read-only memory location.
Here is a link to the Apple Developer documentation you can use to troubleshoot such issues:
http://developer.apple.com/technotes/tn2004/tn2123.html
Technical Note TN2123
CrashReporter

My mozilla is crashing all the time. Every 5 minutes or so. I've gone through the troubleshooting steps, but it still crashes. Please help.

I don't know what the problem is. I have windows 8. It has crashed 4 times trying to submit this to you.

hello lisa, unfortunately this seems to be a crash that is appearing in firefox 19 on windows 8 with AMD Radeon HD 6XXX/7XXX graphics cards - developers are investigating the causes of it...
the best option probably is to downgrade to the to the former version at the moment until this gets sorted out: [[Install an older version of Firefox]]
ftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/18.0.2/win32/
the auto-update in firefox 18 for the affected systems is now disabled and will be turned back on when a fix is available.

Firefox crashes 3 seconds after I open it. What to do?

I have this problem for a few days, mozilla keeps crashing (even if going in safe mode) and i don't know why, or what to do.
I just open it, it loads foar a few seconds and then crashes and asks me to send the report. I need help cause I got a few tabs opened whose link I don't remember and It's kind of really important. Hope that I can get them back.
Here's the report file :
AdapterDeviceID: 0x71c5
AdapterDriverVersion: 8.573.0.0
AdapterSubsysID: 0080106b
AdapterVendorID: 0x1002
Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:34.0.5
AvailablePageFile: 2955689984
AvailablePhysicalMemory: 801472512
AvailableVirtualMemory: 1860186112
BIOS_Manufacturer: Apple Computer, Inc.
BlockedDllList:
BreakpadReserveAddress: 52953088
BreakpadReserveSize: 41943040
BuildID: 20141126041045
CrashTime: 1418983575
EMCheckCompatibility: true
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1418822377
Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x71c5, AdapterSubsysID: 0080106b, AdapterDriverVersion: 8.573.0.0
D3D11 Layers? D3D11 Layers- D3D9 Layers? D3D9 Layers-
OOMAllocationSize: 4294842314
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 161127
StartupTime: 1418983563
SystemMemoryUsePercentage: 49
Theme: classic/1.0
Throttleable: 1
TotalPageFile: 3582136320
TotalPhysicalMemory: 1594114048
TotalVirtualMemory: 2147352576
URL: about:sessionrestore
Vendor: Mozilla
Version: 34.0.5
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll
RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll
MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{318BCD30-3A86-4342-A13C-54AA582F4E94}] SEQPACKET 6 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{318BCD30-3A86-4342-A13C-54AA582F4E94}] DATAGRAM 6 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{B2AA0148-DD05-4068-8D3A-C42F1EFF5DCF}] SEQPACKET 5 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{B2AA0148-DD05-4068-8D3A-C42F1EFF5DCF}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{7BF6B17A-9847-4D31-BF62-8CD3397CCE99}] SEQPACKET 4 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{7BF6B17A-9847-4D31-BF62-8CD3397CCE99}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{84985504-1124-42C6-A85F-23D38AF75ED0}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{84985504-1124-42C6-A85F-23D38AF75ED0}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{3017EA1B-0DF1-4816-910C-99D52CA06A09}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{3017EA1B-0DF1-4816-910C-99D52CA06A09}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{73880109-69E1-47A2-AC92-FA7107F9074D}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{73880109-69E1-47A2-AC92-FA7107F9074D}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{7A18CB7A-920C-42C3-9E30-3FE18AA4331B}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{7A18CB7A-920C-42C3-9E30-3FE18AA4331B}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{20B63566-2194-4320-B592-522B42102D81}] SEQPACKET 7 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{20B63566-2194-4320-B592-522B42102D81}] DATAGRAM 7 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
useragent_locale: ro
Acest raport conține informații despre stadiul aplicației înainte de a se încheia neașteptat.

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
#Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
#In that text field, enter %APPDATA% and press Enter. An explorer window should open.
#From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''.
#Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window.
#Open the most recent 5 files with a text editor and copy the IDs.
#Paste each ID with '''bp-''' into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the [[Firefox crashes]] article.

Mozilla firefox won't open it comes up with mozilla crash reporter before the browser opens

I cannot open the browser at all everytime I try and open it it comes up with crash reporter and then the browser doesn't open at all. I cannot open it in safe mode either as when I try and press shift while opening it it doesn't even come up with an option to open it in safe mode. I cannot troubleshoot it if it is not opening either which is frustrating. I have tried uninstalling and reinstalling but still no use.

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
#Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
#In that text field, enter %APPDATA% and press Enter. An explorer window should open.
#From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''.
#Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window.
#Open the most recent 5 files with a text editor and copy the IDs.
#Paste each ID with '''bp-''' into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the [[Firefox crashes]] article.

SBS 2011 Standard SP1 - Randomly rebooting after svchost crash

Last week 10/22, my SBS 2011 server began restarting randomly anywhere from every 2 hours to as long as every 4 hours. In reviewing the logs, it appears that an svchost process crashes (in Application log) which surrounds ntdll.dll and then many services
crash and the System log shows a request by RPC to restart the server.
I have seen similar threads but none of them end up with a solution or viable suggestion.
No changes were made to the server on that day but since this began, I have installed all updates to drivers and the OS but no change.
Log Name:      Application
Source:        Application Error
Date:          10/29/2014 1:30:45 PM
Event ID:      1000
Task Category: Application Crashing Events
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      SERVER.domain.local
Description:
Faulting application name: svchost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: ntdll.dll, version: 6.1.7601.18229, time stamp: 0x51fb164a
Exception code: 0xc0000005
Fault offset: 0x00000000000506f1
Faulting process id: 0x2a0
Faulting application start time: 0x01cff38404ccfa2d
Faulting application path: C:\Windows\system32\svchost.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: b1d8e3b5-5f99-11e4-8531-e83935b894d8
Event Xml:
<Event xmlns="removed because wouldn't let me save">
<System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-10-29T18:30:45.000000000Z" />
    <EventRecordID>3836089</EventRecordID>
    <Channel>Application</Channel>
    <Computer>SERVER.domain.local</Computer>
    <Security />
</System>
<EventData>
    <Data>svchost.exe</Data>
    <Data>6.1.7600.16385</Data>
    <Data>4a5bc3c1</Data>
    <Data>ntdll.dll</Data>
    <Data>6.1.7601.18229</Data>
    <Data>51fb164a</Data>
    <Data>c0000005</Data>
    <Data>00000000000506f1</Data>
    <Data>2a0</Data>
    <Data>01cff38404ccfa2d</Data>
    <Data>C:\Windows\system32\svchost.exe</Data>
    <Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
    <Data>b1d8e3b5-5f99-11e4-8531-e83935b894d8</Data>
</EventData>
</Event>
Log Name:      System
Source:        USER32
Date:          10/29/2014 1:30:46 PM
Event ID:      1074
Task Category: None
Level:         Information
Keywords:      Classic
User:          SYSTEM
Computer:      SERVER.domain.local
Description:
The process C:\Windows\system32\services.exe (SERVER) has initiated the restart of computer SERVER on behalf of user NT AUTHORITY\SYSTEM for the following reason: No title for this reason could be found
Reason Code: 0x30006
Shutdown Type: restart
Comment: Windows must now restart because the Remote Procedure Call (RPC) service terminated unexpectedly
Event Xml:
<Event xmlns="removed because wouldn't let me save">
<System>
    <Provider Name="USER32" />
    <EventID Qualifiers="32768">1074</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-10-29T18:30:46.000000000Z" />
    <EventRecordID>2726522</EventRecordID>
    <Channel>System</Channel>
    <Computer>SERVER.domain.local</Computer>
    <Security UserID="S-1-5-18" />
</System>
<EventData>
    <Data>C:\Windows\system32\services.exe (SERVER)</Data>
    <Data>SERVER</Data>
    <Data>No title for this reason could be found</Data>
    <Data>0x30006</Data>
    <Data>restart</Data>
    <Data>Windows must now restart because the Remote Procedure Call (RPC) service terminated unexpectedly</Data>
    <Data>NT AUTHORITY\SYSTEM</Data>
    <Binary>06000300000000000000000000000000000000000000000000000000000000000000000000000000</Binary>
</EventData>
</Event>

Hi John,
Before going further, would you please let me confirm whether do any change (install any update or third-party
application) before this issue occurred?
On current situation, please run
sfc /scannow command to scan all protected system files. Would you please let me know whether you updated the BIOS and the hardware drivers? Please check if drivers need to be updated and Windows Updates need to be installed. If possible, please perform
a clean boot and check if this crash issue still exists.
In addition, troubleshoot this kind of kernel crash issue, we need to analyze the crash dump file to narrow down the root cause of the issue. Please refer to following articles
and check if can help you to analyze dump files.
Crash dump analysis using the Windows debuggers (WinDbg)
How to read the small memory dump file that is created by Windows if a crash occurs
By the way, it may be not effective for us to debug the crash dump file here in the forum. If this issues is a state of emergency for you. Please contact Microsoft Customer
Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request.
To obtain the phone numbers for specific technology request, please refer to the web site listed below:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607
Hope this helps.
Best regards,
Justin Gu

Firefox crashes every time I open it, within seconds, so I can't fix anything in the toolbars (if that's where the problem is).

Every time I open Firefox, even in Safe Mode, it crashes within 5 seconds. It's not enough time to make changes in the toolbars at top. The page says "Well, this is embarrassing..." and when it crashes it takes me to Mozilla Crash Reporter. I opened Fontbook, eliminated bad fonts, and that didn't help. I'm working on a Mac OS X 10.8.4 and Chrome works fine. There don't appear to be any malware problems. I've looked through all the help forums and none of them have contained suggestions that solve my problem.

Hello SEHW, we're sorry to hear that Firefox is crashing when you open it. Please do the following to give us crash IDs that will help us understand more about the crash.
#Click the '''Finder''' icon in the dock. On the menu bar, click the '''Go''' menu, hold down the '''option''' or '''alt''' key and select '''Library'''. A window will open containing your Library folder. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
#Open the 5 most recent files with a text editor and copy the IDs.
#Paste each ID with '''bp-''' into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the [[Firefox crashes]] article.

Mozilla Crash Reporter shows up whenever i open Firefox, i can't even use the browser due to how fast it crashes, please help!

So from yesterday i started getting random crashes with Firefox and at one point it had froze my screen for a few minutes, now today when i attempted to get into my browser there is about 5 seconds before it instantly closes and sends me a crash reporter, i have tried re-installing and system restore AND trying to use safe mode but it still crashes, is anyone experiencing the same problem?

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
#Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
#In that text field, enter %APPDATA% and press Enter. An explorer window should open.
#From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''.
#Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window.
#Open the most recent 5 files with a text editor and copy the IDs.
#Paste each ID with '''bp-''' into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the [[Firefox crashes]] article.

After I updated Firefox to 33.1, I haven't been able to use it. I open it and it tries to open a page and crashes immediately. I have already tried to reinstall

I updated Firefox to 33.1 like a dutiful Firefox user. Since then, I haven't been able to successfully use Firefox. It tries to open a page and crashes immediately. I can't access any Mozilla support through Firefox. I have uninstalled Firefox and redownloaded Firefox multiple times in an effort to solve the problem. I always send the Crash report but it seems to do nothing to solve the issue.

We're sorry to hear that Firefox is crashing when you open it. Please do the following to give us crash IDs that will help us understand more about the crash.
#'''(OS X 10.6 or previous)''' Click the '''Finder''' icon in the dock. Your home folder will be selected. In the right side of the window, click the Library folder to open it. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.<br>'''(OS X 10.7 or above)''' Click the '''Finder''' icon in the dock. On the menu bar, click the '''Go''' menu, hold down the '''option''' or '''alt''' key and select '''Library'''. A window will open containing your Library folder. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
#Open the 5 most recent files with a text editor and copy the IDs.
#Paste each ID with '''bp-''' into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the [[Firefox crashes]] article.

Firefox crashes every time when i open it.

Hello i recently noticed a firefox crash. I started it and it crashed. Now it happens to me every time when i start it. Please someone help me i tried to uninstall and then install , reseting but nothing works!? Also i have antivirus protection and it isn't caused by a virus. Here are my crash id's :
bp-cd490cde-9227-4f1b-af49-d19e02131107
bp-4d435826-25df-41d3-a707-24deb2131107
bp-152b1bb7-0d84-41b6-aa87-ee1352131107
bp-c7e61e2c-aa34-4693-90c4-8ddb62131107
THANKS!

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
#Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
#In that text field, enter %APPDATA% and press Enter. An explorer window should open.
#From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''.
#Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window.
#Open the most recent 5 files with a text editor and copy the IDs.
#Paste each ID with '''bp-''' into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the [[Firefox crashes]] article.

FF crashes

FireFox crashes as soon as I try to open it. I have found a critical error (below) and would like to know if it is the cause, and if it is, how do I fix it? Thanks.
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 31/01/2014 12:30:54
Event ID: 41
Task Category: None
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: Graeme-PC
Description:
The last sleep transition was unsuccessful. This error could be caused if the system stopped responding, failed, or lost power during the sleep transition.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>41</EventID>
<Version>0</Version>
<Level>1</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2014-01-31T12:30:54.375Z" />
<EventRecordID>402175</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Graeme-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter">0x0</Data>
<Data Name="BugcheckParameter">0x0</Data>
<Data Name="BugcheckParameter">0x0</Data>
<Data Name="BugcheckParameter">0x0</Data>
</EventData>
</Event>

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
#Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
#In that text field, enter %APPDATA% and press Enter. An explorer window should open.
#From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''.
#Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window.
#Open the most recent 5 files with a text editor and copy the IDs.
#Paste each ID with '''bp-''' into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the [[Firefox crashes]] article.

Firefox 22 crashes when clicking a link in a thunderbird 3.011 email

I updated to FF 22 a couple of days ago and found that when I clik on a link in a Thunderbird email FF doesn't start but immediately crashes. Safe-mode does nothing to help. If I start the browser first it seems to be ok. It is set as the default browser. The only thing that fixed my problem was reverting to FF 21.
Windows XP SP2
I've never had issues with FF so this is a new thing. I've tried reinstalling FF 22 and upgraded Thunderbird. It didn't help either.

We're sorry to hear that your Firefox is crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
#Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
#In that text field, enter %APPDATA% and press Enter. An explorer window should open.
#From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''.
#Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window.
#Open the most recent 5 files with a text editor and copy the IDs.
#Paste each ID with '''bp-''' into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the [[Firefox crashes]] article.

Firefox keeps crashing. Even when i start it in safe mode

I have a Windows 7 64bit computer working with firefox for a long time. Yesterday they think they opened some SPAM message, firefox crashed and isn't working any more. I have performed all actions mentioned below without any succes:
- Firefox does the same starting in safe mode. Removed the profiles and created a new one without importing any settings. same problem
- Removed Firefox, removed all folders, removed all Firefox links in registry. Reinstalled firefox, same problem
- Removed java and flash, firefox still crashes
- created a new user account in Windows, logged on, still the same problem.
- Scanned the computer with Norman Security Suite, McAffee Stinger, Malwarebytes, Superantispyware, TrendMicro Housecall. Except for cookies, nothing was found.
- Windows System restore wasn't configured so unfortunately no restore points available.
User was really happy with Firefox and really doesn't want to use another browser, but now she has to.
Reinstalling the OS isn't really an option, to much settings, software and connections to other devices in the network.
Can Anyone please help????

We're sorry to hear that Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
#Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
#In that text field, enter %APPDATA% and press Enter. An explorer window should open.
#From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''.
#Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window.
#Open the most recent 5 files with a text editor and copy the IDs.
#Paste each ID into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the [[Firefox crashes]] article.

Firefox continually crashes when started up.

I open Firefox, and it crashes 5 seconds later. During those five seconds I click on 'Restore' and then it still crashes. After a few crashes I get the option to start in safe mode or restart, when I open in safe mode it still crashes. I haven't tried to reset it as I would like to keep all my settings...

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
#Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
#In that text field, enter %APPDATA% and press Enter. An explorer window should open.
#From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''.
#Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window.
#Open the most recent 5 files with a text editor and copy the IDs.
#Paste each ID with '''bp-''' into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the [[Firefox crashes]] article.

Firefox 19 crashes on startup in normal and safe modes.

upon startup, ff19 crashes in both normal and safe modes. I've disabled all add ons and extensions.
XP Pro sp3.
It started crashing occaisionally, then increasingly more often, now, upon startup.
I tried reloading ff19.
I can't start ff with the -p command.
Crash ID: bp-89fc95f5-6efb-4c72-8721-fbf1b2110906
1361302409
1360392309
1358921494
1357934458
1354939166

its not correct crash id.
We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
#Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
#In that text field, enter %APPDATA% and press Enter. An explorer window should open.
#From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''.
#Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window.
#Open the most recent 5 files with a text editor and copy the IDs.
#Paste each ID with '''bp-''' into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the [[Firefox crashes]] article.

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