Trying to access Info tab causes crash

Whenever I click on the Info tab in iTunes 6.0.4, the app crashes. This is not the case with any of the other informational tabs (Lyrics, Artwork, etc.). This only started with 6.0.4. I've repaired permissions, checked for corrupt fonts and used Prefs Overload to check for damage to the preference files. I'm not sure of how to reinstall 6.0.4 since it's already there.
Any ideas?
TIA.
Sass

Do you get this crash when trying to access the info tab on EVERY song or just a few? There could be corrupt data within the ID3 tag of the MP3 that could cause the crash. iTunes could also have bad data in it's library XML file (if you by chance happened to edit it yourself).
Let us know if have any more info that could help diagnose the problem. Good luck.

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    5 com.apple.iTunes 0x0019d678 0x1000 + 1689208
    6 com.apple.iTunes 0x001a1740 0x1000 + 1705792
    7 com.apple.iTunes 0x001a3d14 0x1000 + 1715476
    8 com.apple.iTunes 0x001a3f3c 0x1000 + 1716028
    9 com.apple.iTunes 0x002888b4 0x1000 + 2652340
    10 ...ple.CoreServices.CarbonCore 0x013db150 CooperativeThread + 344
    11 libSystem.B.dylib 0x90524658 pthreadstart + 316
    Thread 18:
    0 libSystem.B.dylib 0x904e2438 machmsgtrap + 8
    1 libSystem.B.dylib 0x904e935c mach_msg + 56
    2 com.apple.CoreFoundation 0x96682568 CFRunLoopRunSpecific + 1812
    3 com.apple.CoreFoundation 0x96682df0 CFRunLoopRun + 60
    4 com.apple.iTunes 0x00284a7c 0x1000 + 2636412
    5 com.apple.iTunes 0x00284da8 0x1000 + 2637224
    6 com.apple.iTunes 0x00209214 0x1000 + 2130452
    7 libSystem.B.dylib 0x90524658 pthreadstart + 316
    Thread 0 crashed with PPC Thread State 32:
    srr0: 0x95bec018 srr1: 0x0000d030 dar: 0xc0000023 dsisr: 0x00200000
    r0: 0x92c0f688 r1: 0xbfffe1a0 r2: 0xa0c34508 r3: 0x090b8a30
    r4: 0x95c89110 r5: 0x00000028 r6: 0x0000002c r7: 0x00000e03
    r8: 0x00000000 r9: 0x00000000 r10: 0x905fbb8c r11: 0x6a369110
    r12: 0xc0000003 r13: 0x00000001 r14: 0xa0c1f478 r15: 0x00000000
    r16: 0xbfffe3fc r17: 0x00000001 r18: 0xa056f40c r19: 0x00000000
    r20: 0x00000000 r21: 0x00000000 r22: 0x0908b560 r23: 0x00010010
    r24: 0x00000000 r25: 0xa0575170 r26: 0x00000003 r27: 0xa0575170
    r28: 0xa0575170 r29: 0xa0575218 r30: 0xa0575250 r31: 0x92c0f40c
    cr: 0x44022428 xer: 0x20000000 lr: 0x92c0f688 ctr: 0x95bec000
    vrsave: 0x00000000
    Binary Images:
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    0x903ae000 - 0x904ccff7 com.apple.audio.toolbox.AudioToolbox 1.5.1 (1.5.1) /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
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    0x906c7000 - 0x906edfff libcups.2.dylib ??? (???) <faed280b72f625b591ae0506cb142367> /usr/lib/libcups.2.dylib
    0x906f7000 - 0x90716fff com.apple.vecLib 3.4.2 (vecLib 3.4.2) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
    0x9095a000 - 0x90967fff libbz2.1.0.dylib ??? (???) <ff3050272228dbda09852641458eaaa4> /usr/lib/libbz2.1.0.dylib
    0x90968000 - 0x90a7cffa com.apple.vImage 3.0 (3.0) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
    0x90a7d000 - 0x90afefff com.apple.print.framework.PrintCore 5.5.3 (245.3) <032f772f8169945c1d1b524d96edcef6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
    0x90aff000 - 0x90afffff com.apple.Accelerate 1.4.2 (Accelerate 1.4.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
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    0x90b08000 - 0x90c74ff9 com.apple.AddressBook.framework 4.1.1 (695) <c2da7479f17eecd7a1efd7250afb0aef> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
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    0x9154e000 - 0x91553ff6 libmathCommon.A.dylib ??? (???) /usr/lib/system/libmathCommon.A.dylib
    0x91554000 - 0x91567ffb com.apple.speech.synthesis.framework 3.7.1 (3.7.1) <dc8dac074f4d19175c5613b35aa529b3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
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    0x94d60000 - 0x94eaaffb com.apple.ImageIO.framework 2.0.2 (2.0.2) <20c50c4b4d09a4cf69fb8732e3d79081> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
    0x94edd000 - 0x94f44ffb libstdc++.6.dylib ??? (???) <a4e9b10268b3ffac26d0296499b24e8e> /usr/lib/libstdc++.6.dylib
    0x94fe7000 - 0x95006fff libresolv.9.dylib ??? (???) <181fb3defd2942f00201507cfa4efdb5> /usr/lib/libresolv.9.dylib
    0x9504e000 - 0x95095fff com.apple.NavigationServices 3.5.2 (163) <cb063c95a55ba12994a64c7e47f5706a> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
    0x95636000 - 0x95636fff com.apple.audio.units.AudioUnit 1.5 (1.5) /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
    0x95637000 - 0x95646fff com.apple.DSObjCWrappers.Framework 1.2.1 (1.2.1) <651e2b4d7e19d43f520829f76216f2c2> /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWra ppers
    0x95647000 - 0x95716fff com.apple.ColorSync 4.5.0 (4.5.0) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
    0x95717000 - 0x95724ffb com.apple.opengl 1.5.6 (1.5.6) <9f2c6a226837dae46ced8b28e195210c> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
    0x95725000 - 0x95735ffb com.apple.agl 3.0.9 (AGL-3.0.9) <ab2f91cfb4e503d2516df44852c35e81> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
    0x95736000 - 0x95792ffb com.apple.HIServices 1.7.0 (???) <48d200891cc9dd795ee547d526c6a45b> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
    0x95793000 - 0x9581dfff libvMisc.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
    0x959bf000 - 0x95a3afff com.apple.SearchKit 1.2.0 (1.2.0) <1b448fbae02460eae76ee1c6883f45d6> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
    0x95a3b000 - 0x95aebfff edu.mit.Kerberos 6.0.12 (6.0.12) <5cf1a9c1d7e526bb9b084013a1722d08> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
    0x95aec000 - 0x95af5fff com.apple.DiskArbitration 2.2.1 (2.2.1) <a389b4c2badce39540f24402f7df35e7> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
    0x95af6000 - 0x95b58ffb com.apple.htmlrendering 68 (1.1.3) <e852db1c007de975fae2f0c2769c88ef> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
    0x95b59000 - 0x95ba8ff7 libGLImage.dylib ??? (???) <dba44404ea3684df4f23df5e8e5430c3> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
    0x95ba9000 - 0x95bd4ff7 libauto.dylib ??? (???) <b3a3a4b0f09653bd6d58f1847922b533> /usr/lib/libauto.dylib
    0x95bd5000 - 0x95cb8feb libobjc.A.dylib ??? (???) <23a407d7dac6090562827e97bac3cb86> /usr/lib/libobjc.A.dylib
    0x95cb9000 - 0x95cd9ff7 libJPEG.dylib ??? (???) <92341083256fbcd28888a179ebf941ef> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
    0x95ce2000 - 0x95d01fff com.apple.Accelerate.vecLib 3.4.2 (vecLib 3.4.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
    0x95d02000 - 0x96137ffa libGLProgrammability.dylib ??? (???) <f032e07d587794af4d4ba1b7dc7b4fd2> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
    0x96138000 - 0x9631effb com.apple.security 5.0.4 (34102) <9a5739b5b522f963b320fd71581b9cf5> /System/Library/Frameworks/Security.framework/Versions/A/Security
    0x9631f000 - 0x96338ffb com.apple.CoreVideo 1.5.1 (1.5.1) <9b726d9ba75efbaccaed1d34e2f71ea0> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
    0x96339000 - 0x96481ffb libicucore.A.dylib ??? (???) <dd2fd169aa328f6e97a1d700e5846866> /usr/lib/libicucore.A.dylib
    0x96482000 - 0x96506ffd com.apple.CFNetwork 330.4 (330.4) <6e1a01b50c14cf720e067ea018c4e4ad> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
    0x96546000 - 0x965cbfff libsqlite3.0.dylib ??? (???) <f2a33fe2663eab9c7f4806d2cf05b4ee> /usr/lib/libsqlite3.0.dylib
    0x965cc000 - 0x965f0ffb libGL.dylib ??? (???) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
    0x965f1000 - 0x96618fff libxslt.1.dylib ??? (???) <3700d04090629deddb436aa2d516c56d> /usr/lib/libxslt.1.dylib
    0x96619000 - 0x9673effb com.apple.CoreFoundation 6.5.3 (476.14) <56add4656a227fa699f8aa1427b369d9> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    0x96745000 - 0x96749ffe libGIF.dylib ??? (???) <d6e2a570359313a39c6783c2ecfee608> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
    0x9674a000 - 0x96ebffff com.apple.AppKit 6.5.3 (949.33) <1144a07dd55895f89e44adf80cc151d9> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
    0x96f7b000 - 0x96f7bfff com.apple.Carbon 136 (136) <6a6a209ec9179368db7ead8382b8ee63> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
    0xfffec000 - 0xfffeffff libobjc.A.dylib ??? (???) /usr/lib/libobjc.A.dylib
    0xffff8000 - 0xffff9703 libSystem.B.dylib ??? (???) /usr/lib/libSystem.B.dylib

    I have a similar problem on the MacBook at work: 100% reproducible crash when trying to access the iTunes store. It also crashes frequently running ad-related JavaScript on a financial newspaper's web site. Stack traces of the crashed thread in the crash logs are what make me think my issue is JavaScript-related. Here's a stack trace from a crashed iTunes:
    Thread 14 Crashed:
    0 libSystem.B.dylib 0x92571dbe _semwait_signalnocancel + 10
    1 libSystem.B.dylib 0x92563c87 usleep$NOCANCEL$UNIX2003 + 61
    2 libSystem.B.dylib 0x9258548b abort + 85
    3 libstdc++.6.dylib 0x91e96005 0x91e4e000 + 294917
    4 libstdc++.6.dylib 0x91e9410c _gxx_personalityv0 + 1108
    5 libstdc++.6.dylib 0x91e9414b std::terminate() + 29
    6 libstdc++.6.dylib 0x91e946da std::typeinfo::~typeinfo() + 0
    7 com.apple.JavaScriptCore 0x923fce50 KJS::FunctionCallResolveNode::evaluateToBoolean(KJS::ExecState*) + 96
    8 com.apple.JavaScriptCore 0x923e842a KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecState*) + 106
    9 com.apple.JavaScriptCore 0x923f4199 KJS::IfElseNode::execute(KJS::ExecState*) + 25
    10 com.apple.JavaScriptCore 0x923e1a51 KJS::FunctionBodyNode::execute(KJS::ExecState*) + 481
    11 com.apple.JavaScriptCore 0x923e1509 KJS::FunctionImp::callAsFunction(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 265
    12 com.apple.JavaScriptCore 0x923e4f10 KJS::FunctionCallResolveNode::evaluate(KJS::ExecState*) + 896
    13 com.apple.JavaScriptCore 0x923d9f19 KJS::AssignLocalVarNode::evaluate(KJS::ExecState*) + 25
    14 com.apple.JavaScriptCore 0x923d9ec9 KJS::VarStatementNode::execute(KJS::ExecState*) + 25
    15 com.apple.JavaScriptCore 0x923e1a51 KJS::FunctionBodyNode::execute(KJS::ExecState*) + 481
    16 com.apple.JavaScriptCore 0x923e1509 KJS::FunctionImp::callAsFunction(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 265
    17 com.apple.JavaScriptCore 0x92425787 KJS::JSObject::call(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 135
    18 com.apple.JavaScriptCore 0x92434abd JSObjectCallAsFunction + 173
    19 com.apple.CFNetwork 0x91f7e48a CallFindProxyForURL + 297
    20 com.apple.CFNetwork 0x91f804d9 executionContextPerform + 177
    21 com.apple.CoreFoundation 0x96c80615 CFRunLoopRunSpecific + 3141
    22 com.apple.CoreFoundation 0x96c80d54 CFRunLoopRun + 84
    23 com.apple.iTunes 0x00281521 0x1000 + 2622753
    24 com.apple.iTunes 0x002818b4 0x1000 + 2623668
    25 com.apple.iTunes 0x0020b47c 0x1000 + 2139260
    26 libSystem.B.dylib 0x924c16f5 pthreadstart + 321
    27 libSystem.B.dylib 0x924c15b2 thread_start + 34
    Resetting all iTunes preferences hasn't fixed this and neither has running on another account on the same computer. My private MacBook Pro is fine. I suspect a corrupt file somewhere (I have repaired permissions).

  • TS2972 My old computer crashed and I am trying to access my account on a different computer in my house.  I have credit on an old Itune card that was redeem  to the old computer of $14.00 and need to know how to get it

    I am trying to access my account that was on an old computer of mine, but crashed.  I have a balance on the old account, from an Itune card that I no longer have.
    How do I access from this new computer

    On itunes open the store tab and click manage accout, once your in there should be a settings tab called devices, remove the old computer and then try to authorize yours under the store tab in itunes.

  • Access to istore causes blue screen crash

    I am running an ipod and itouch - PC is Windows XP.
    With the newest version of itunes, everything works fine between itunes on the PC and the devices, EXCEPT trying to access the store for music or podcasts. I see the headings of the store displayed, then I get a blue screen crash. This happens with the devices attached, or not.

    The first thing to do is get the error codes from the crash.
    Here is an older post from b noir that explains how to find the error codes.
    http://discussions.info.apple.com/message.jspa?messageID=1422425

  • ITunes 64-bit runs 32-bit, Secure link to iTunes Store failed, and SyncMapiInterfaceHelper_x64 crashes every time I click 'Info' tab in an iDevice.

    Hello everyone,
    There are 3 issues I have, as it reads in the title.
    1) I am running iTunes on a Win7 64-bit ThinkPad, and iTunes shows up as a 32-bit application in the Task Manager, always. I tried even the complete uninstalling (after removing Bonjour, Apple Mobile Service, deleting the folders, etc.) and yet, it shows up the same way.
    2) When I run diagnostics, it says 'Secure link to iTunes Store failed'. I've tried many things from whatever I've read in the forums and nothing seems to be changing that.
    3) Every time I click the 'Info' tab on any iDevice (I tried it with a 3GS and a iPod Touch), I get a 'SyncMapiInterfaceHelper_x64 has stopped working' message thrice. I don't know the significance of thrice but it just does come.
    I hope someone helps.
    Thanks!

    That one's normal. On 64-bit systems, iTunes is a mix of 32-bit and 64-bit componentry. The itunes.exe is 32-bit.
    Oh, okay. Thanks!
    Could you walk us through what happens when you try to connect to the Store, please?
    The issue is when I run diagnostics. I happened to run it last night while updating my 3GS to iOS 6, and there was a 3194, and a search to solve that, led me to running the diagnostic.
    I was wondering how it affects me because I haven't faced any issue in downloading or browsing the AppStore. The transcript of the 'Run diagnostics', for networks is as below:
    Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
    LENOVO 7673W1T
    iTunes 10.7.0.21
    QuickTime 7.7.1
    FairPlay 2.2.19
    Apple Application Support 2.2.2
    iPod Updater Library 10.0d2
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 6.0.0.59
    Apple Mobile Device Driver 1.62.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 0024A7C4128947B0
    Current user is an administrator.
    The current local date and time is 2012-10-03 03:21:16.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    Video Display Information
    Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
    Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
    **** External Plug-ins Information ****
    No external plug-ins installed.
    Genius ID: 15442555d5b073dd49a48bf144616e26
    iPodService 10.7.0.21 (x64) is currently running.
    iTunesHelper is currently not running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** Network Connectivity Tests ****
    Network Adapter Information
    Adapter Name:    {3FCCDDC1-FFD0-4B3D-BF7A-A962D6AD5746}
    Description:    Intel(R) PRO/Wireless 3945ABG Network Connection #2
    IP Address:    192.168.0.100
    Subnet Mask:    255.255.255.0
    Default Gateway:    192.168.0.1
    DHCP Enabled:    Yes
    DHCP Server:    192.168.0.1
    Lease Obtained:    Wed Oct 03 02:58:46 2012
    Lease Expires:    Wed Oct 03 04:58:46 2012
    DNS Servers:    192.168.0.1
    Adapter Name:    {AB3C7DD5-0434-424D-9481-7C12BFC73792}
    Description:    Intel(R) 82566MM Gigabit Network Connection
    IP Address:    0.0.0.0
    Subnet Mask:    0.0.0.0
    Default Gateway:    0.0.0.0
    DHCP Enabled:    Yes
    DHCP Server:   
    Lease Obtained:    Thu Jan 01 05:30:00 1970
    Lease Expires:    Thu Jan 01 05:30:00 1970
    DNS Servers:   
    Active Connection:    LAN Connection
    Connected:    Yes
    Online:        Yes
    Using Modem:    No
    Using LAN:    Yes
    Using Proxy:    No
    Firewall Information
    Windows Firewall is on.
    iTunes is NOT enabled in Windows Firewall.
    Connection attempt to Apple web site was successful.
    Connection attempt to browsing iTunes Store was successful.
    Connection attempt to purchasing from iTunes Store was successful.
    Connection attempt to iPhone activation server was unsuccessful.
    The network connection timed out.
    Connection attempt to firmware update server was unsuccessful.
    The network connection timed out.
    Connection attempt to Gracenote server was successful.
    Last successful iTunes Store access was 2012-10-03 03:15:42.
    Nothing about the 3rd? It is pretty confusing as to why it appears because there don't seem any answers all over the web about it.

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