Trying to cancel my account

I need to cancel my subscription, and was told to hit "still need help, contact us" But that button only leads me to a forum. Please cancel and refund.

Odd. A few clicks in I get this:
Helpful details to provide:
a summary of your issue
the type of computer you use—Mac or PC?
steps you've already taken to troubleshoot
Call:
800-833-6687
Monday—Friday, 5am—7pm PT

Similar Messages

HT5557 My sister passed away and I'm trying to cancel her account. Any suggestions?

I need to cancel an account out, giving iPad to someone else. Any suggestions on this issue?

Do you know the password to her iTunes account? Or a better question - Do you know the password to her appleID?

We have spent 2 days trying to cancel our account at one time we got a case No but that's about it Adobe has been most unhelpful we are now stopping payment

We have canceled our account with Adobe.

Sorry, This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

Trying to cancel account but waiting for ages on h...

I am trying to cancel my account as I am moving in with my partner who already has BT but trying to get through to someone is impossible. When I phone up the waiting time to speak to a person is min 10 mins, time and cost I just don't have. Does anyone know when the best time to call is? Or how I go about finding out how much cancelling is going to cost me.
My plan is:
Phone: unlimited evening and weekend plan
Internet: Total Broadband option 1
TV: BT Vision Essential
I think I have one month left on my contract.
Any advice welcome!

to cancel you need to phone there is no other way
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

I need to cancel my monthly subscription, i have tried to cancel a few days before but not succeed and then auto-renew my subscription. I almost want to delete my adobe account. I need to cancel my monthly subscription, who can help me?

I need to cancel my monthly subscription, i have tried to cancel a few days before but not succeed and then auto-renew my subscription. I almost want to delete my adobe account. I need to cancel my monthly subscription, who can help me?

Cancel the Cloud http://forums.adobe.com/thread/1439535?tstart=0 may help
or
Adobe contact information - http://helpx.adobe.com/contact.html

I want to cancel my account. I purchased a product that had errors in it. Within minutes I tried to cancel the purchase, and Acrobat will not let me. Furthermore, there are security errors in my account that are unacceptable. Please cancel my account, my

I want to cancel my account. I purchased a product that had errors in it. Within minutes I tried to cancel the purchase, and Acrobat will not let me. Furthermore, there are security errors in my account that are unacceptable. Please cancel my account, my payments. I have called my bank and reported this as fraud.

Kmrnyu, the order placed by you is still under transaction, the order stands canceled.
As soon as the order is complete I shall get it canceled & refunded.
Regarding the account, do you want it to cancel the account? Please confirm.
Regards
Rajshree

HT1918 Trying to cancel credit card on apple account

I am trying to cancel credit card on apple id/ I Tunes account, but there is no facility to do this, despite Apple instructions on website to edit payment details and select "none,."
Charges on my credit card have run up and I need to stop the use of the card on I Tunes. I have also had charges for Apps when i know i pod is out of action.
Any advice?

ltbrown81 wrote:
... There is not an option for None. ..
Then there is not much you can do...
You could try to Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

Trying to cancel postpaid tablet account

Store switched my new tablet to postpaid because it wouldn't work under prepaid plan. Now store refuses to close account (manager hid in back room). Chat reps have been unreliable, providing varying and incorrect info. Unable to reach customer service by phone (tried several #s and all went to same automated system; ended call if I hit "0." Also, system assumed I was calling about my prepaid phone. Am almost ready to contact FCC. Would appreciate honest, accurate info on how to close account for postpaid tablet that is paid in full. Thank you.

thanks for responding. I was able to reach someone on a Verizon land line
who told me she could cancel my account at the end of my statement period
later this month. But she couldn't send me confirmation. I then tried
Financial Services on my work phone and was able to reach a person there
also (!
On Tue, Jan 13, 2015 at 4:41 PM, Verizon Wireless Customer Support <

I can't believe how hard it is to cancel your account.

I’ve been a Verizon Wireless customer for as long as I can remember. It’s been close to 20 years. For several years now, I have added smart phones to my accounts as my children have gotten older. I currently have 4 smart phones and one basic phone on my account for a total of 5 phones. As you can probably calculate without looking at my account, my average bill is in the $300 range. I recently had the most horrifying experience dealing with your customer service/tech support staff over a 3 month long existing problem. I feel it definitely requires your attention and that you should be aware of how you staff handles situations (being your name signs off on the Verizon Code of Conduct)
In early December, my 12 year old son’s Iphone 5 that I purchased for him last Christmas had the screen go black. Being it was less than a year and still covered I then brought it into a Verizon store only to be re-routed to “Apple”. I finally get it over to Apple and after keeping the phone for 2 hours, they told me they couldn’t fix it. They then give me a replacement phone which I assume was refurbished. Ever since my son connected that phone, he hardly receives incoming calls. It would ring twice and go to voicemail. Maybe 1 call would get through in 15 attempts. It was quite frustrating for his mother and I. So I contacted Apple who told me it was a Verizon issue.
So I call Verizon (611) to explain that the phone Apple gave me is no good. But Verizon Tech Support insisted that it is just a simple fix. So on a day I’m with my son (I do not live with him) I call back and speak with tech support. They have him do several options:
Make sure the phone isn’t blocking any numbers
Make sure the phone isn’t on Do Not Disturb
They have him go through all kinds of settings before turning it off for a restart.
Well we finally get a call through and figure it’s fixed.
Well only a few days later, I can’t reach my son. It goes to voicemail after 2 rings. So after several attempts I texted him to call me. He immediately calls me back and says he has no missed calls nor was he aware that I attempted to call him. So I call Verizon back and of course they want me to have the phone in front of me when “trouble shooting”. So after several days go by and I’m with my son we call again. The tech support put him through basically the same steps. This time adding a few “star plus the number calls” to make sure there is no call forwarding on. Again we get nowhere. No keep in mind my son mostly texts his friends and he can dial out so he isn’t pestering us. But nonetheless, it frustrates his mom as well as myself. So I call Verizon again (right before the Christmas Holiday) and they tell me to go into a Verizon wireless store and get a new SIM card. They said they would put all sorts of notes on my account explaining the problem. So I comply and get the new SIM card. The gentleman at Verizon wireless finally got a call to go through after several attempts. With that we left only to experience the same problem almost immediately soon thereafter.
After the holidays my sons mom kept asking me about the phone and when is it going to be corrected. I called Verizon Wireless again requesting a supervisor. I explained everything and also explained how “tech support” does nothing. I explained how every tech support representative insists “they can fix it”.
The supervisor puts me on hold and attempts to talk with tech support. The supervisor comes back and asks me to give tech support one more attempt. I said surely. With my son being with me, they had him do two different resets and actually had him back up his phone prior. A few days later we notice there was no change. The phone will not get incoming calls. So several days later I call again. I explained everything to a nice guy who said he used to be in tech support for another company and it sounded to him that it was a software issue in the device….but his protocol was to put me through to tech support. They made me write down a few more options for my son to try (obviously he wasn’t with me at that time). They told me after these attempts they would recommend getting me a replacement and they would make note of it in my account
So it’s now early February and I’m dealing with the same issue. I’m at the end of my rope. I call Verizon Wireless and of course, forced to speak with Tech Support. The girl tells me that being I’ve been having an on-going issue, they will just replace the phone ONLY AFTER I GIVE THEM ONE MORE ATTEMPT AT CORRECTING THE PROBLEM. At that point I told her to put me through Accounts Cancellation, I am done. She actually begged and pleaded with me to give her one chance but of course I had to have the phone in front of me. So when I told her I wouldn’t be with my son until the next day, she gladly PROMISED to call me the next day at precisely 4pm eastern.
The next day came and No phone call. Two days later I get a phone call/voicemail saying that She was sorry and that her sister had a baby (I saved the voicemail). Well I no longer had my son and his phone in front of me so I didn’t call her back.
Sunday February 9th, around 9pm I call Verizon Wireless to cancel my account. Two other carriers offered to pay any penalty or cancellation fees I may incur if switching over. I explain to customer service representative Keisha that I’d just prefer to cancel my account. It was the day my billing cycle was to end. It was the perfect time. I explained to Keisha that I will NO LONGER speak with anyone from tech support. That they all want to be super heroes and that they are all too proud to admit that a phone has major problems. Keisha did respect my wishes and said she’d handle things. At first she tried to tell me that my phone is out of warranty but I had to remind her that Apple replaced that phone. Then she finally comes back and says she’s getting me a replacement. She put me on hold for over 20 minutes before disconnecting me. I immediately receive a text apologizing for the disconnecting and that she is working on things and will call me back shortly. She never called back
Monday February 10th, at 3 pm I call 611 and immediately ask for a supervisor. I explain what transpired on Sunday with Keisha supposedly ordering me a replacement device. The supervisor did not see any order placed on my account. The supervisor then said she would transfer me to tech support because if a device was ordered it would probably be through them. So I went along with it. When tech support Eric got on, I immediately asked for a tech supervisor. He transferred me to Greg. I explained to Greg everything I’ve been going through. The whole entire story up until Keisha ordering me a replacement device. He said he didn’t see any replacement device on order. He then went on to say the phone is out of warranty. I had no fight left in me. I asked Greg to put me through to Cancellations. He pleaded with me about the phone and it’s warranty and I kindly explained AGAIN that it was already replaced by Apple. He then put me on hold. He finally comes back and Suggests I go back to Apple……they will simply give me another replacement. I said “No thanks” I’d simply rather cancel my account rather take a full day to going to Apple, keeping this vicious cycle going. He then finally says he will put me through to cancellations.
A lady Barbara gets on the phone and explains that they don’t want to lose me. Explains that I am a valued customer. I explained that for all I was put through on a brand new device I purchased from Verizon, there was no staying. I was completely stressed out. I explained everything from the beginning which I swore I’d never explain again. Barbara put me on hold only to come back and insult me like I’ve never been insulted before. She comes back and said “How about this….how about I make an exception and allow you to upgrade early? I said EXCUSE ME? She said , you get a new device and pay the promotional price….I can even have you pay it with installments. I then asked Barbara what her position was…..she said “Tech Supervisor”. I said I asked Greg for Account Cancellation and he gave me you? She said I’m higher then Greg.
At that point I screamed….”YOU HAVE SOME NERVE INSULTING ME….I PAY $300 a MONTH AND THAT IS WHAT YOU THINK OF ME”. I WANT TO CANCEL MY ACCOUNT!!!!!!!
Barbara then yells back I WILL SEND YOU A REPLACEMENT NOW.
Now I ask you……Should I have had to go through all of this for the RIGHT THING to be Done?
Years ago, Verizon’s service was above the rest but I have to tell you, over the last couple of years it’s been no different. Dropped calls more than ever and still charging top dollar. Even though I just received my son’s replacement phone I am still looking into other carriers. It’s amazing what Verizon Wireless put me through.
Thank you for your time!

PORT YOUR NUMBER OUT...T MOBILE WILL PAY YOUR ETF IF YOU GIVE THEM YOUR VERIZON PHONES.

My neighbor gets service and AT&T cancels my account!

Extraordinarily long story (15+ hours phone time). So, here's the quick version. ATT changed my service address at some point to my neighbors address. Billing address is of course correct as I had service at my address for years. Found this out the hard way. New neighbors move in, and order Uverse. ATT calls me and asks if it's OK that they get service? I say sure thats OK. (this is not unusual as I am a landlord and receive calls from different providers often) She didn't at any time say that she was preparing to cut my service off or ask for that freaking PASSWORD that when you call in must be given numerous times. If she asked for that , then it would've raised an eyebrow. (created suspicion) So, when my Internet quit working an hour after the call, I called ATT.... they have cancelled my account and there's no way to turn it back on! They have to treat me as a new customer, new account and get a new receiver, new modem and wait for an installer. It took many hours of my time dealing with this fiasco and time from work. That, guess what ATT? I need to work to pay my bill! And whats just utterly ASTOUNDING: in one of my numerous phone calls to ATT the rep actually FELL ASLEEP AND WAS SNORING LOUDLY! After I asked if he was sleeping for the SECOND time (the first time he continued as nothing happened) he hung up on me and I had to start the AUTOMATED PHONE SYSTEM gauntlet once more! After I had mine working again, ATT installed my neighbor's service and TURNED MINE OFF AGAIN! Which then caused me to enter into the dreaded AUTOMATED PHONE SYSTEM once more. I think I had a panic attack and banged my head on the ceiling but anyway I remember coming to while pressing my account number into my ATT cell phone. Finally it's back on in an hour or so. Now I think most of the problems are about over, I had to call to get another remote because when a key was depressed it caused it to be pressed numerous times. After another bout with the automated phone system and several more people I was to receive another remote . The remote I received has the same problem, just not as bad. SO today, what prompted this forum post was I received my final bill from my previous account and simply wanted my credit balance moved to my current account. Nope that can't be done, has to mail me a check. What has happened to ATT and their customer service? This has got to be without doubt the worst experience I've had with any service provider ever! Or, maybe there's a more sinister reason behind the need to change my equipment and account as well as of course my IP? I will never know? I'm really just overwhelmingly confused about this and why it even occurred the way it did. If moving were an option I would consider that to go to an alternate service provider. But alas, I am stuck. Bottom line: don't expect ATT contractors especially in other countries to give one rat poop whether you have service or not. The only thing they're concerned about is you paying your bill. But one thing's for sure, if you want "hi-speed" Internet and you live in certain areas you are stuck. And they know it! Come on AT&T, with the amount of money we pay you, can't you hire some(more) decent empolyees?Or at least some that will tell they are going to turn off/cancel your account, and most of all NOT FALL ASLEEP AND SNORE during a call?

That is interesting, because I did have an account at the new address. My issue is, if this is such a Holy rule, why would ATT be the one to tell me to break their own rules. I told them from the worg Go, that this wouldtake several months before we were in the house. I got billed and ATT people came out and everything. So what you are saying is, even though I specifically told ATT that I sold the house and purchdased a new house, and that they said it had Uverse service and they told me to hold on to the equipment, even though they new it may be several months before I could get into the house, and they knew the terms of the agreement when they continued to rechedule the install, when they knew it could be several months, when they knew I didn't know that my account was being canceled, but didn't let me know, they knew all of that and still told me to hold on? That is crazy! Now, it's my fault for selling my house and trying to keep ATT, when I would have gladly canceled it then, except for the fact ATT told me not to! So why would they continue keeping my old address on an account when I no longer lived there, and I was being billed at my new address, which they claim wasn't my address that I was still at the old address. The fact that my equipment is locked up in a storage facility carries little weight, especially, when it's there because ATT told me to hang on to it. I understand, about returning equipment if I cancel my account, but that make little sense when ATT cancels it because I moved, but they have this whole group of people that help you Transfer your account because they want to keep you as a customer, but then there is this other group whom cares little if you stay and cancels you because I sold my house? Someone should get these two groups together and have a pow-wow. Anyway, when I was just starting to think ATT had their act together, they once again, prove me wrong. I would have gladly terminated my account and returned the equipment had I know this. You see I was trying to be fair and keep my service with ATT and do things right and proper, but there is no Right and Proper with ATT. Anyway, I guess they will do what they will do, but I will not unload a housefull of furnishings and personal items just to locate that equipment. I'll be glad to return it when I do unload it, unless they have chatrged me for it. Just send the bill to the address you have the service listed at and it will be taken care of. Do not send it to the new address, becuase ATT doesn't recognize it. Send the bill to the address you have canceled. Comcast here I come! ATT doesn't want me anymore. I feel silly trying to verbalize this madness. Very good ATT, I get it you dislike customers.

I have 2 iphones, 1 personal and 1 business. I thought I was supposed to have 2 separate itunes accounts. I now have a work ipad and want to only have 1 itunes account that I can use for all 3 devices. How do I cancel 1 account or just combine the 2?

I have 2 iphones, 1 personal and 1 business. I thought I was supposed to have 2 separate itunes accounts. I now have a work ipad and want to only have 1 itunes account that I can use for all 3 devices. How do I cancel 1 account or just combine the 2?

I want to be able to transfer my apps from my original itunes account that I have on my personal iphone 3 and work ipad 3 to my work iphone 4S ,as well as purchase more more apps for the work iphone with the original itunes account. Plus I need to sync all 3 of them with my work tower computer. I really appreciate you're trying to help me out.

If i cancel an account can I create a new one with the same e-mail address?

I made an account with Game Center and I wanted to use it to get some free apps on the iTunes Store. When I tried to sign in on iTunes (for Windows) it said I had to review my details. I didn't have a credit card so I couldn't complete it and there wasn't any option for no credit card.
I wondered if I could cancel my account and create a new one with the same e-mail address. There was a discussion that you could create a new account on the iTunes Store and have the choice to not have a credit card.
Any help will help!
SuperHoops

No, it does not, not if the creation of the Apple ID was completed, which unless you are referring to a different Apple ID I presume it did since you are posting here. And once created, you can't get apps without providing a payment method; setting up for just free apps requires a very specific procedure or a payment method is necessary. Creating an account via Game Center does not work.
If you can create a new email address (Gmail or Yahoo mail will work), take a look here:
http://support.apple.com/kb/HT2534
Read the steps carefully as the order in which you follow them is critical. Note that you can do this only when creating a new Apple ID. You cannot use an existing ID.
You will of course not be able to get anything other than the free apps without entering in some sort of payment method (credit card, prepaid iTunes card, gift certificate, etc.)
Regards.

I am trying to cancell a mag subscription (AWW) in the app store but can't find where to do it. I've been round

Hi I'm new to this so hope I'm doing it right. I've been trying to cancell a subscription to a magazine from the AppStore but can't seem to find any email address to contact them. I can't even find my account. I've been billed thru iTunes, but can't find contact details for them either. I thought that I had cancelled it at one address but was billed for the next issue today so obviously I got that wrong. I'm in Australia, if that makes a difference. Can anyone out there help me with this please? I'm using an ipad3 and a Mac pro. Thanks.

If it's an auto-renewing subscription then there is info on turning them off on this page : http://support.apple.com/kb/HT4098

Error when trying to Cancel an invoice document via MR8M Transaction

Greetings Everyone,
l am having an issue when trying to cancel an invoice document via MR8M transaction. It gives me the following error message;
SYSTEM ERROR: error in routine MRM_DRSEG_CR_CREATE
Message no.M8008
Procedure:
Contact your system administrator.
This invoice was related to a check payment. The check has been voided already and there is no clearing document for the accounting document. So, the item remains open. However when l try to reverse, it display the error message above.
Thanks in advance

read notes 449277 and 750455, your solution is probably there.

I can't contact Adobe to cancel my account

Please help.
I signed up for and Adobe PDF edit subscription but I never got the verification email or sign in details. I tried to find contact help on the Adobe site but it was impossible because without a user name or log-in, I could not log in to ask for help.
What makes me angrier is that I signed up for a service I never got yet Adobe STILL charges me a monthly fee which I have no way of cancelling.
It's been two months that I've been trying to get help from Adobe but it's impossible to contact anyone.
My credit card is being charged monthly for a service I still can't use. I can't contact Adobe as the Chat service is always busy.
I want to cancel my account but PLEASE do not direct me to the contact page, as I've been there with no success.
Can someone at Adobe PLEASE contact me, cancel my account and STOP taking my money for service I never received.

Hi voughnn75749782,
I'm sorry to hear that you're having trouble contacting Adobe Customer Care via the Contact Customer Care page.
Let's see if I can help. I checked your account and didn't see any subscriptions tied to the email address/Adobe ID that you use to post in here in the forums. So, it's likely that you signed up using a different email address, or that you purchased your subscription via the Reader mobile app (Adobe doesn't have record of those subscriptions as they're managed by the various app stores). If you purchased via the Reader mobile app, please contact the app store from which you made the purchase.
Otherwise, please see this document for help locating your Adobe ID/password: Adobe ID, sign in, and account help
If you're still having trouble, let us know and we will take it from there.
Best,
Sara

Trying to cancel my account

Similar Messages

Maybe you are looking for