Trying to purchase Lion, but am asked "To use this apple ID you must first login to My Info Web page then provide additional security information. It won't let me get there to provide info for this purchase?

Trying to purchase Lion, but next window ask that I must login to my info web page to provide additional security info, in order to use this apple ID. But the next page says that Safari can't load. I emptied the cache and reset, but lost as to what to do next in order to purchase lion?

solved

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HT5622 I am trying to buy some help on the "candy crush" game but I keep getting this pop-up" unable to purchase. This item is for an app that was purchased by a different Apple ID. to buy this item with this Apple ID you must first purchase the app. My d

I am trying to buy help on my candy crush game but I keep getting this pop-up? Unable to Purchase. This item for an app that was purchased by a different Apple ID. To buy this item with this Apple ID, you must first purchase the app. My daughter set up this game on my Iphone. I am on level 65 and don't wont to start over if I don't have to.
Any suggestions?

If it was indeed purchased with a different apple ID then there is no work around for what you want! You can try signing in with your daughter's apple ID and password and update the app and purchase whatever you want then log back in with your apple ID. This may work!

I open firefox it keeps saying"Firefox is already running,but not responding.To open a new window,you must first close the existing Firefox process,or restart your system" i tried restart my computer...but it's still keep saying that..pls help me..

As I stated above, I have to constantly restart my computer because I get a message stating firefox is already running.

Do you see a firefox.exe in the Task manager if you look there right after you get this error message?
You do not have to restart the computer, just kill that process.
This situation may occur if Firefox was not closed correctly or crashed.

Can't Purchase anything in App Store, Additional Security Information Needed

I am trying to make a purchase from the App Store in Snow Leopard 10.6.8, but can't make any purchases. When I try to purchase, I get the message, "Additional security information is needed. To use this Apple ID you must first login to the my info web page then provide additional security information." But when I click on Update Security Info, it brings me to a page at https://myinfo.apple.com/ but the page will not load, and it says that Safari can't establish a secure connection to the server. I have also tried it in Firefox and it does not work there either.
I went to the Apple Store online, and updated my account info with the proper credit card and information, but it has not helped. What is going on here.
This is for my bosses account and not my account, and we need to purchase some software for this machine, but are completely unable.
Any help would be appreciated.

I'm having the same issue. We have recently signed up for the Volume Purchase Program. I created the Facilitator account, logged into the VPP site, then got a message that additional information was needed.
When I click the link to "Update Security Info", I get an error page on the browser...
I have tried the same process in Firefox and received a similar message...
I then proceeded to try the same thing on a Windows 7 computer with Internet Explorer, no good...
Next, I thought the problem might be related to my firewall, so, I attempted it on a computer OUTSIDE the firewall, no good.
Then, I tried it from home on my ipad, no good...
Anyone have any ideas?

I tried buying a app but it's telling me the Apple ID is on lock and I can't make purchases, I tried buying a app but it's telling me the Apple ID is on lock and I can't make purchases

I tried buying a app but it's telling me the Apple ID is on lock and I can't make purchases, I tried buying a app but it's telling me the Apple ID is on lock and I can't make purchases. What do I do?

I'm not sure what you mean by "on lock". If you mean your Apple ID has been disabled, see this support article:
http://support.apple.com/kb/TS2446
If that doesn't help, go here:
iTunes Support
and follow the instructions to report the issue to the iTunes Store. Otherwise, please post back and clarify your situation.
Regards.

I have money in my account, and i wanted to purchase gems from a game ( the tribez) but it keeps showing me this message ........." this item is for an appliction that was purchased by a different apple id. to buy this item, with this apple id you must pu

i have money in my account, and i wanted to purchase gems from a game ( the tribez) but it keeps showing me this message ........." this item is for an appliction that was purchased by a different apple id. to buy this item, with this apple id you must purchase the application. i dont understand the problem and how to pix it, please i need help.

thanks kiltedTim its working your right it appears as they same game and now i can purchased and buy and item using my new apple id thanks a lot your a great help, Oppps i have one more questioned on it you have any idea how to changed a country regioned that still have a store credit balanced of point .23$ i want to changed it into the japanes store that which i have and itunes card,

HT1551 A prompt comes up on my TV screen when I try and purchase a movie "before you can make any purchases you must go to Itunes store on your computer and verify your account information". Have tried to do this to no avail - all my purchase and address

A prompt comes up on my TV screen when I try and purchase a movie "before you can make any purchases you must go to Itunes store on your computer and verify your account information". Have tried to do this to no avail - all my purchase and address details

it is a problem with the latest update. nothing you can do will fix it, besides rolling your apple tv back to the last update.

Help! Bought a used iMac (2008) and I'm trying to install quicktime but its asking me for a password and has Apple in the "Name" spot. How do I retrieve or reset the password?

Can anyone help...
I just bought a used iMac (2008) from an ebay seller and I'm trying to install quicktime but its asking me for a password and has Apple in the "Name" spot.
How do I retrieve or reset the password?
It came with the upgrade of Mountain Lion but I cannot find quicktime in the applications. When I try to install anything this Installer Password thing comes up... so I'm stuck.

ShirlFromNC
I think you're slightly misunderstanding something, so maybe I'll try to chime in, even though everyone has said it in various ways.
Before OSX 10.7 (aka Lion) came out, the upgrades to OSX belonged to the Mac and not the user. Probably there was a technical legality in the user agreement that you couldn't do that, but everyone did. I could sell a Mac with Snow Leopard (or anything before that) by just erasing the hard drive, and reinstalling OSX. Then ship it to the buyer. Now, I was pretty honest as a seller, and including not only the original installation discs but also any upgrade. I would only sell a Mac if I was replacing it, so I always was getting the brand new version.
With OSX 10.7, upgrading was done online, with no disks. So the upgrades were tied to an Apple ID rather than the machine. Recently, I sold a MacBook Pro (to upgrade to a 27" iMac), which came with Lion. I had promised the buyer that it would come with Mountain Lion, but I didn't know that the upgrade was tied to my Apple ID. I made good with the buyer by sending along a $20 Apple App Store card so that she could upgrade to Lion.
So what everyone is saying here is that you need the original Installation discs or Snow Leopard disk to reinstall and wipe out the Mountain Lion that is on your Mac. It doesn't belong to you, it belongs to the seller, and without his Apple ID and password, you cannot use it. Once you do a reinstall of Snow Leopard, then you can upgrade to Lion and then to Mountain Lion. I do not believe you can upgrade directly to Mountain Lion from Snow Leopard, but I'm not sure.
If the seller claimed that you were getting Mountain Lion, then he was lying to you (or being more civil, maybe he just didn't know like I did). If you bought the used machine from Amazon Sellers or from eBay, then you have recourse through the feedback system or through PayPal. If you bought it any other way, you're on your own.

Safari question here... Can I purchase a browser update for my mac book? I have OSX 10.6.8 and the "update softdate" function won't let me get past Safari 5.1.10. Please tell me I don't need a new computer just yet... Thx!!

Safari question here... Can I purchase a browser update for my mac book? I have OSX 10.6.8 and the "update software" function won't let me get past Safari 5.1.10. Please tell me I don't need a new computer just yet... Thx!!

You need to upgrade OS X.
Upgrading to Yosemite
You can upgrade to Yosemite from Lion or directly from Snow Leopard. Yosemite can be downloaded from the Mac App Store for FREE.
Upgrading to Yosemite
To upgrade to Yosemite you must have Snow Leopard 10.6.8 or Lion installed. Download Yosemite from the App Store. Sign in using your Apple ID. Yosemite is free. The file is quite large, over 5 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
    OS X Mavericks/Yosemite- System Requirements
    Macs that can be upgraded to OS X Yosemite
         1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
         2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
         3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
         4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
         5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
         6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
         7. Xserve (Early 2009) - Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
     Are my applications compatible?
         See App Compatibility Table - RoaringApps.
Upgrading to Lion
If your computer does not meet the requirements to install Mavericks, it may still meet the requirements to install Lion.
You can purchase Lion at the Online Apple Store. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
     Lion System Requirements
       1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
           or Xeon processor
       2. 2GB of memory
       3. OS X v10.6.6 or later (v10.6.8 recommended)
       4. 7GB of available space
       5. Some features require an Apple ID; terms apply.

I'm trying to download Lion, but it says it's waiting what do I do?

I'm trying to download Lion, but it says it's waiting what do I do?

I had several attempts, and finally left it over night. There seems to be no on-screen notification of what is going on, so one is blind. Eventually I went to iTunes App Shop, which told me that it had downloaded. I found an installation window (I don't know how) and started the installation, but it stopped; this happened twice. Finally it was installed and I was instructed to restart the machine.
It seems that everythings is undercover now! We just need a bit more patience and a lot more faith.

I brought an IPhone 5 from a second hand source and I tried to activate it but it asked for his Apple ID how can I get around that

I brought an IPhone 5 from a second hand source and I tried to activate it but it asked for his Apple ID how can I get around that?

MarkeyMarcc wrote:
I brought an IPhone 5 from a second hand source and I tried to activate it but it asked for his Apple ID how can I get around that?
Read this: Find My iPhone Activation Lock: Removing a device from a previous ...

Trying to reinstall LION but cant as disc is locked

Am trying to reinstall Lion but when I get to select where both options are locked how do i unlock or do i have to delete current instalation?

You should use Time Machine to backup your data, yes you can install leopard on your system from the original DVD that came with your iMac, but I would just reinstall Lion. Take a look at this link, http://support.apple.com/kb/HT4718

I am trying re-install OS X Mountain Lion, but it is not locating my Apple HD

I am trying re-install OS X Mountain Lion, but it is not locating my Apple HD, once click on agree, which HD do want to install, its is not show the HD at all ?

Is it a 15"?
If so, see this article: http://support.apple.com/kb/TS4088
Print it out and take it and your Mac to an Apple store or a authorized service center. You may have a logic board problem, which probably has nothing to do with the current problem.

My old version mac book airdoes not start up so i tried to reinstall lion but it says its locked. how do i unloke it with out being able to start up the system.

my old version mac book air does not start up so i tried to reinstall lion but it says its locked. how do i unlock it with out being able to start up the system.

Could be. The "lock" isn't actually looking for a password.
WARNING: This will completely erase the ENTIRE hard drive.
What you would need to do is boot to recovery > disk utility > select the MAIN drive on the left side > partition > change partition layout from CURRENT to 1 PARTITION > ensure on the right side it says Format : Mac OSX Extended (Journaled) then push APPLY.
Then if it will allow us, close the windows until you see the 4 options popup again and select "Reinstall Mac OS X" select the Mac HD and you should be good to go!

Tried to install lion but says it requires a core 2 processors i have a dual core

I tried to install lion but says i do not have the right processor on my macbook pro

Please read the specifications for Lion, it requires:
General requirements
Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7, or Xeon processor
2GB of memory
OS X v10.6.6 or later (v10.6.8 recommended)
7GB of available space
Some features require an Apple ID; terms apply.
If you are still are not sure click the Apple symbol in the upper left of this page and click About This Mac, then tell us what says next to Processor.

Trying to purchase Lion, but am asked "To use this apple ID you must first login to My Info Web page then provide additional security information. It won't let me get there to provide info for this purchase?

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