TS1389 I paid for a year of Music Match but my iphone tells me I am not subscribed. I have the receipt and acknowledgment from Apple. Why is the iphone doing this?
New to iPhone and thought Music Match sounded cool. Apple acknowledges my payment but the iPhone says I;m not subscribed. PRetty sure I'm suing the correct Apple I.D. and password. Any ideas out there?
I have done that and it is definitely on. My husband has the exact same phone and I upgraded his IOS at the same time, but this problem is not happening to his phone (we are also on the same plan, so our service should be the same). Our settings appear to be identical and my phone is showing the 3G symbol at the top, so I can't understand why it won't access the network.
I've turned it on and off twice and have reset all settings with my iTunes account, but it still isn't working.
I'm not a complete idiot with this sort of stuff - I have tried all the obvious things.
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I use picasa for my photos..currently there is a question mark imposed over the icon on the dock and it won't open...what does this mean?
Thanks for any help.The icon in the dock is a shortcut to the app itself.....for some reason the icon has lost contact with the app.......go to your Applications folder and drag Picasa back to the dock....a new alias (shortcut) will be created.....
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My computer has crashed and i have to buy a new one, how do i put my creative cloud on my new laptop? I paid for a year of having the programs
Please do not worry. You can just download it from Creative Cloud Help | Install, update, or uninstall apps.
You have to activate it with your Adobe ID.
In case the CC has been activated two time, you will have to use the option to deactivate the CC from previous install .This prompt will appear when you will try to activate the CC. Once you choose this option it will allow you to activate the CC on the new machine.
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
Regards
Rajshree -
I have paid for a year subscription, but all the PDF's I attempt to export to Word give me a "Conversion Error" message, citing that the "file's security settings do not allow export." I want a refund. Adobe, please advise. Thank you.
Hi la recruiter,
There are a few types of files that Acrobat can't convert--and PDF files with security applied is one on them. I'm happy to cancel your subscription, if you decide that it's not going to work out for you. Please confirm that you'd like me to proceed with the cancelation, and I'll take care of it right away.
Best,
Sara -
I just paid the $9,99 a month to have access to Photoshop and lightroom. I am having trouble installing the programs and when I installed on Photoshop it said "trial"- this isn't suppose to be a trial but a resource I pay for monthly for a year right?
What turns the trial into the live software is signing in. If you sign in with the Adobe ID that has the subscription, the trial becomes live. First check your account on Adobe.com to make sure that the subscription is live.
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I sent a request 2 1/2 weeks ago and I have not heard back from anyone. My cc was charaged $24.99 for a year of music in the cloud - I DO NOT want this service......... Could you tell me the status of this request? Please credit my American Express credit card.
You aren't addressing Apple here. This is a user to user technical support forum.
If you are trying to get a refund for iTunes Match, try calling the Apple online store (1-800-MYAPPLE in the U.S.). -
I paid for a year but only got trial ( 1 conversion)
I paid for a year but only got a trial version
Hi Pat,
Could you try these steps to alleviate the issue you're experiencing:
Choose Edit > Preferences (Win) or Adobe Reader > Preferences (Mac)
Click 'Online Services' on the left-hand side
Sign out of our Adobe ID and sign back in.
Try to convert your document again.
If you continue to have trouble, please verify that you can access the service via the web interface. To do this:
Open a browser and navigate to http://exportpdf.acrobat.com/signin.html
Try to log in with your Adobe ID (email address) and password
Once logged in, follow the on-screen prompts to convert a file
Let us know if you're still having trouble and we'll try to help!
David -
My friend's iPod touch 5th gen is locked somehow for 41 years and she does not have a backup. Is there a way to unlock the iPod without restoring it or loosing the pictures and videos from the camera roll, the applications can be redownloaded and she had no music. Is there any known bug about ipods locking on their own because no one seemed to have tried to bypass the 4 digit code and it is locked for 26 million minutes.So thank you if anyone has any information or help for us.
Your friend may have placed the ipod next to an object that repeatedly pressed the screen. Under certain circumstances this can lead to what appears to the iTouch to be failed attempts to access the system. After repeated failed attempts, the Touch increases the waiting time required for the password and may ultimately lock in the way you describe.
It's been a while since this was posted, but this might be informative to someone else who finds themself in a similar predicament. -
I need advise and help with this problem .
First , I have been with Mac for many years ( 14 to be exact ) I do have some knowledge and understanding of Apple product .
At the present time I'm having lots of problems with the router so I was looking in to some info , and come across one web site regarding : port forwarding , IP addresses .
In my frustration , amongst lots of open web pages tutorials and other useless information , I come across innocent looking link and software to installed called Genieo , which suppose to help with any router .
Software ask for permission to install , and about 30 % in , my instinct was telling me , there is something not right . I stop installation . Delete everything , look for any
trace in Spotlight , Library . Nothing could be find .
Now , every time I open Safari , Firefox or Chrome , it will open in my home page , but when I start looking for something in steed of Google page , there is
''search.genieo.com'' page acting like a Google . I try again to get raid of this but I can not find solution .
With more research , again using genieo.com search eng. there is lots of articles and warnings . From that I learn do not use uninstall software , because doing this will install more things where it come from.
I do have AppleCare support but its to late to phone them , so maybe there some people with knowledge , how to get this of my computer
Any help is welcome , English is my learned language , you may notice this , so I'm not that quick with the respondGenieo definitely doesn't help with your router. It's just adware, and has no benefit to you at all. They scammed you so that they could display their ads on your computer.
To remove it, see:
http://www.thesafemac.com/arg-genieo/
Do not use the Genieo uninstaller! -
I've been using LR with my Nikon D3200 for a year or so. Shooting in RAW/NEF no issues with import etc until I updated LR and now I can't get LR to allow me to select when I try to import. It does show the images but they're grayed out and not able to be selected. Any thoughts? TIA
Greyed imaged in the Import dialog box mean you have already imported the photos into Lightroom, so there is no need and no benefit to importing them a second time.
Just go to the Library module, search for the desired photos, and resume working on these photos. -
how do I open and use this app after I have paid for my subscription? I previously downloaded Primeir Pro CC for the trial and when I try to open the app it says my trial has ended and there is no other option to sign in and use the app?
Remove all current Adobe software. Download Adobe Cleaner Follow instructions.
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I'v downloaded a tv series,paid for it, its in my itunes but with exclamation marks next to it, every time it tries to download the series it says "part of the file seems to be corrupted" and tells me to redownload it.Tried that 8 times and it comes up the same. What do I do?
Clear the contents of ...iTunes\iTunes Media\Download and try one more time.
If the problem recurs use the "report a problem" links in your account history and explain what has happened so far. There may be a problem with the source rather than your download of it.
tt2 -
I have been using AOL for many years as my ISP but now I want to close my account and use iCloud. My challenge is I don't want to lose five years worth of emails and attachments saved in AOL personal folders. Can I can transfer the files using iCloud?
Do you receive AOL mail in the Mail app or on the website?
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i have paid for ipages 09 on 15/05 but never succed to enter the serial code. After 45 days, altough I was charged by 20 chf, I cannot completely use all ipages tools(impossible to save ). How can I get again the serial code I paid for?
Getting the request for a serial number means that at some time you had the iWork ’09 trial installed. You need to delete the trial & then reinstall from the boxed DVD or the Mac App Store. The files to delete are the iWork ’09 folder from the main HD > Applications; the iWork ’09 folder in HD > Library > Application Support & the individual iWork application plist files found in HD > Users > (your account) > Library > Preferences for each user. The easiest way to fix the problem is to use Yvan Koenig's AppleScript that removes the files. You can find it on his box.com account in for_iWork'09 > other_iWork'09 items > uninstall iWork '09.zip. Download uninstall iWork '09.zip, decompress it, open it in AppleScript Editor and click the Run button.
Apple's support article on the subject says it's due to having a copy of the trial that is a higher version that the one you've purchased, but I'm not sure that is very common. This problem started with Snow Leopard & it seems to be some code in the iWork installers that doesn't do what it should. -
this is crazy I paid for the service. logged into the site. downloaded the launcher. attempted to launch the app. and...nothing?
what the deuce!We are sorry for the trouble that this has caused you. Can you please suggest if you did the migration from a previous version of MAC OS to Yosemite(10.10.1)? If yes, are you having trouble while Launching the Desktop Application? If yes, there are two steps available for us.
1) First , please check the permission on /Library folder and see if you have full read & write access. If you don't, I would request you to have a conversation with Apple support.
2) If the permissions are all fine on this folder, please check the same on ~/Library folder as well.
If all is fine, i would request you to please reinstall the product and try again.
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