TS1389 When I go to play a movie, I get prompted that the original file cannot be found. When I do a search on spotlight it cannot be found, but it does appear in my purchases. How do I re-download when it does not appear that it is allowed?

When I go to play a movie, I get prompted that the original file cannot be found. When I do a search on spotlight it cannot be found, but it does appear in my purchases. How do I re-download when it does not appear that it is allowed?

Hello paddyrb154,
Thank you for the details of the issue you are experiencing with your purchased movie in iTunes on your iMac. It sounds like iTunes thinks the movie is on your computer, but it is not located in the iTunes Media folder.
For an issue like this, I recommend deleting the movie from iTunes and downloading it from the iTunes Store again. Use these steps to delete the movie:
Mac or PC
Launch iTunes.
From the Library pop-up menu, choose Movies.
Click Movies in the navigation bar.
Click the movie you want to delete.
Press the Delete key on your keyboard.
In iTunes 11, the movie cover art will remain visible, but a cloud icon will appear on it to allow you to download the item again (in countries that support this).
How to delete content you've downloaded from the iTunes Store, App Store, iBooks Store, or Mac App Store
http://support.apple.com/kb/HT5772
Once you have deleted the movie, you can click on the cloud icon to download the movie again. If you do not see the cloud icon, use the steps in the section titled “Download previous purchases on Mac or PC ” in the following article to download the movie from your list of past purchases in the iTunes Store:
Download past purchases
http://support.apple.com/kb/ht2519
Thank you for using Apple Support Communities.
Best,
Sheila M.

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Hello gordon175
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iTunes: Finding lost media and downloads
http://support.apple.com/kb/ts1408
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht2519
Regards,
-Norm G.

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Hi angela dfromtx,
When tracks in iTunes display a it means the file cannot be located; it may have been moved or deleted. You'll have to locate the file manually if it is still available. For more information refer to the following article:
iTunes: Finding lost media and downloads
http://support.apple.com/kb/TS1408
Alternatively, if your media was downloaded from the iTunes Store, you may be able to download it again free of charge:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
Thanks,
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You can re-download music, books, tv shows, and 3rd apps, but not movies.
http://support.apple.com/kb/ht2519

TS1389 When I go to play a movie, I get prompted that the original file cannot be found. When I do a search on spotlight it cannot be found, but it does appear in my purchases. How do I re-download when it does not appear that it is allowed?

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