TS1398 Unable to connect to home wifi

I'm unable to connect to home wifi with iphone.  My computer is able to connect as usual.

Buried deep in that link is a suggestion to turn the router off and on again to reboot it. This should be the FIRST thing you try, not the last. It will usually resolve the problem.

Similar Messages

  • My iPad2(Wifi-16Gb) unable to connect to home wifi network after upgraded to iOS6. The said network is a remembered network and never face this connection issue before iOS6.

    Forget and reconnect the netwrok doean't solve the problem.
    Even Network Reset recommended in others iPad user in the forum can't help as well.
    Please advice. Thanks.

    Some things to try first:
    1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
    2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
    3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
    4. Go into your router security settings and change from WEP to WPA with AES.
    5.  Renew IP Address: (especially if you are droping internet connection)
        •    Launch Settings app
        •    Tap on Wi-Fi
        •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
        •    In the window that opens, tap on the Renew Lease button
    ~~~~~~~~~~~~~~~~~~~~~~~~~
    iOS 6 Wifi Problems/Fixes
    Fix For iOS 6 WiFi Problems?
    http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
    Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
    http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
    How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
    http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
    iOS 6 iPad 3 wi-fi "connection fix" for netgear router
    http://www.youtube.com/watch?v=XsWS4ha-dn0
    Apple's iOS 6 Wi-Fi problems
    http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
    ~~~~~~~~~~~~~~~~~~~~~~~
    Look at iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398
    iPad: Issues connecting to Wi-Fi networks  http://support.apple.com/kb/ts3304
    WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
    How to Fix: My iPad Won't Connect to WiFi
    http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
    iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
    iOS: Recommended settings for Wi-Fi routers and access points  http://support.apple.com/kb/HT4199
    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    iPad Wi-Fi Problems: Comprehensive List of Fixes
    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
    Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxE
    Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
    How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
    Unable to Connect After iOS Update - saw this solution on another post.
    https://discussions.apple.com/thread/4010130
    Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
    ~~~~~~~~~~~~~~~
    If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
     Cheers, Tom

  • Macbook Pro (13" mid 2010) unable to connect to home wifi?

    Hi everyone
    I have a Macbook pro 13" mid 2010. Up until recently, airport was able to connect to my home wifi. I have not changed anything on the home wifi network.
    The laptop is on 10.6.8, with all software updates installed.
    I have recently installed boot camp onto this laptop and did a software update. Could that be a problem?
    Attempted solutions:
    1 PRAM reset
    2 Disabling IPv6
    3 Reboot laptop and restart modem/router
    4 Deleting all keychain networks and passwords
    5 Deleting networks from Network Settings/Advanced Settings
    6 Using Assist Me option
    7 Changing home wifi network from WPA to WPA2
    8 Changing home wifi broadcast channel to a less used channel
    9 Connecting to another landline network (also did not work)
    Surprisingly, I am able to connect to my mobile phone's wifi tether. My monthly data usage limit isn't very high and this isn't a real option.
    Normally what happens, is I enter the password to join the wireless network and it'll give me a Connection timed out error message.
    I have 5 other PCs in the house that can connect to the network, my MBP is the only mac and the only one that cannot connect. My android mobile phone can connect, my sister's iPhone 3GS can connect.
    Can anyone help? Or suggest something I may have missed?

    I have the same MBP Version 7.1 that you have and it also states in the System Profiler HDMI Display port
    Output: Connection : Display. Now what that means, im not sure.
    But i have also connected an HDMI cable via an adapter made by iWires Tech Link purchased at the Apple store and have the same problem as you, only video with no sound from the TV.
    I've looked at the settings that eww has suggested in System Preferences > Sound > Output tab and their is no options available for HDMI out, or Display Audio or anything else for that matter, except built in speakers, and Audio port for sound output.
    Which lead me to use the Audio port to send the sound out via an amp and speaker system independent to the TV.
    Thats why i researched for the other adapters which send out the sound and the audio through the same adapter.

  • Unable to connect to home wifi if signal is 2bars or lower (iphone 5)

    After updatin to ios 7 beta i ve been experiencing some problems with my phone, one of them was the wifi signal. I tried everything, downgrading upgrading to the official release, restoring etc... but anyways that issue still persists, i still cannot connect to my home network or any network if the signal is under 3bars. Any ideas how to fix this?
    Thank you in advance
    Cheers.

    Hello gilleskar,
    Thanks for your question! It sounds like the Wi-Fi on your phone is unreliable at 2 or fewer strength. I know you have updated from the Beta version of iOS to the newest public released and the issue has persisted. Based on that troubleshooting I would recommend these steps from the article named:
    iOS: Troubleshooting Wi-Fi networks and connections
    http://support.apple.com/kb/ts1398
    Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your Wi-Fi setting is dimmed, follow these steps.
    Confirm that your Wi-Fi router and cable or DSL modem are connected to power, turned on, and connected to the Internet. If not, refer to your network administrator or Internet service provider (ISP) for assistance.
    Restart your iOS device.
    Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.
    Tap and Forget this Network.
    Try to connect to your desired Wi-Fi network.
    Note: You may need to enter your Wi-Fi password again if your network requires one.
    Turn your Wi-Fi router off and on2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
    Update your device to the latest version of software.
    Update your Wi-Fi router to the latest firmware2. For AirPort Base Stations, install updates using the AirPort Utility.
    There is also another section toward the bottom that I would try after this if you need to:
    Wi-Fi disconnects or signal strength is less than expected
    Move closer to the Wi-Fi router (access point).
    Check for sources of potential interference.
    Remove any case, stand, or other accessories from your iOS device and see if signal strength improves.
    Reset network settings by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including
    previously connected Wi-Fi networks and passwords
    recently used Bluetooth accessories
    VPN and APN settings
    Thank you for using Apple Support Communities.
    Regards,
    Sterling

  • Hi, I was working at home with my iPad, everything was going well. It went out battery and after this I am unable to connect to the wifi at home. Before getting out battery no problem, and now it sees the router signal but it is unable to connect to it.

    Hi, I was working at home with my iPad, everything was going well. It went out battery and after this I am unable to connect to the wifi at home. Before getting out battery no problem, and now it sees the router signal but it is unable to connect to it.

    Some things to try first:
    1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
    2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
    3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
    4. Go into your router security settings and change from WEP to WPA with AES.
    5.  Renew IP Address: (especially if you are droping internet connection)
        •    Launch Settings app
        •    Tap on Wi-Fi
        •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
        •    In the window that opens, tap on the Renew Lease button
    6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
    http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
    ~~~~~~~~~~~~~~~~~~~~~~~~~
    Wi-Fi Fix for iOS 6
    https://discussions.apple.com/thread/4823738?tstart=240
    iOS 6 Wifi Problems/Fixes
    How To: Workaround iPad Wi-Fi Issues
    http://www.theipadfan.com/workaround-ipad-wifi-issues/
    Another Fix For iOS 6 WiFi Problems
    http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
    Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
    Fix For iOS 6 WiFi Problems?
    http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
    Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
    http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
    How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
    http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
    iOS 6 iPad 3 wi-fi "connection fix" for netgear router
    http://www.youtube.com/watch?v=XsWS4ha-dn0
    Apple's iOS 6 Wi-Fi problems
    http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
    ~~~~~~~~~~~~~~~~~~~~~~~
    How to Boost Your Wi-Fi Signal
    http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h tm
    Troubleshooting a Weak Wi-Fi Signal
    http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm
    How to Fix a Poor Wi-Fi Signal on Your iPad
    http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
    iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398
    iPad: Issues connecting to Wi-Fi networks  http://support.apple.com/kb/ts3304
    WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
    How to Fix: My iPad Won't Connect to WiFi
    http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
    iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
    iOS: Recommended settings for Wi-Fi routers and access points  http://support.apple.com/kb/HT4199
    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    iPad Wi-Fi Problems: Comprehensive List of Fixes
    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
    Connect iPad to Wi-Fi (with troubleshooting info)
    http://thehowto.wikidot.com/wifi-connect-ipad
    Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxE
    Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
    How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
    Unable to Connect After iOS Update - saw this solution on another post.
    https://discussions.apple.com/thread/4010130
    Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
    Wi-Fi or Bluetooth settings grayed out or dim
    http://support.apple.com/kb/TS1559
    ~~~~~~~~~~~~~~~
    If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
     Cheers, Tom

  • TS1398 help!!!  i am unable to connect to a wifi network and ive tried everything but nothing seems to work!!! can someone help pls

    help!!!  i am unable to connect to a wifi network and ive tried everything but nothing seems to work!!! can someone help pls

    try connecting to another wifi network to isolate the issue. at this point it's impossible to tell if it's your phone or your network

  • TS1398 I tried all solution but still i am unable to connect to my wifi. It started yesterday when my ipad cant connect to wifi.

    I tried all solution but still i am unable to connect to my wifi. It started yesterday when my ipad cant connect to wifi.

    It's hard to provide help when your question starts out with, "I tried all solutions" however here is some troubleshooting advice.
    If you are having WiFi problems it is necessary to isolate whether the problem is with your network or your iPad. Note: Do NOT consider your network to be blameless if some other devices can connect to it.
    First, test your iPad on some other WiFi networks: a friends, Starbucks, Barnes & Noble, etc.
    If it works well there then the problem is probably with your network. Try restarting your WiFi router by removing power for 30 seconds. If that does not help check for a firmware update for your router. If none exists which corrects the problem consider replacing the router.
    If your iPad does not function well on other networks it possibly has a hardware problem. You could try Settings > General > Reset > Reset Network Settings to see if that corrects the problem. If not, contact Apple Support or visit an Apple store for evaluation. They can provide a replacement if your iPad is bad.
    If you need more help please give the make, model, and version of your WiFi router and how you have it configured.

  • HT1695 I am trying to set up my new iPad (1st time owner) and it tells me it is unable to join my home wifi network. What do I do now?

    I am trying to set up my new iPad (1st time owner) and it tells me it is unable to join my home wifi network. What do I do now? This is the only wifi network I have...

    Look at iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398
    iPad: Issues connecting to Wi-Fi networks  http://support.apple.com/kb/ts3304
    iOS: Recommended settings for Wi-Fi routers and access points  http://support.apple.com/kb/HT4199
    Additional things to try.
    Try this first. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
    Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
    Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
    Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    If none of the above suggestions work, look at this link.
    iPad Wi-Fi Problems: Comprehensive List of Fixes
    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
    Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxE
    Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
    Unable to Connect After iOS Update - saw this solution on another post.
    https://discussions.apple.com/thread/4010130
    Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
    ~~~~~~~~~~~~~~~
    If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
     Cheers, Tom

  • My ipad wont accept any passwords, i am unable to connect to my wifi even though my password is correct and other laptops etc have no problem connecting.

    my ipad wont accept any passwords, i am unable to connect to my wifi even though my password is correct and other laptops etc have no problem connecting.
    The ipad can find my wifi connection but just wont accept the password.  connected with no problem in the Apple store.
    any suggestions,
    thanks.

    Does the iPad connect to other networks?
    Does the iPod see the network?
    Any error messages?
    Do other devices now connect?
    Did the iPod connect before?
    Try the following to rule out a software problem:                 
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Power off and then back on the router
    - Reset network settings: Settings>General>Reset>Reset Network Settings
    - iOS: Troubleshooting Wi-Fi networks and connections
    - Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
    - iOS: Recommended settings for Wi-Fi routers and access points
    - Restore from backup. See:
    iOS: How to back up
    - Restore to factory settings/new iOS device.
    If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
    Apple Retail Store - Genius Bar

  • When I try and connect to my wifi, I get a response that says "unable to connect to my wifi" and it does not even ask for my password

    when I try and connect to my wifi, I get a response that says "unable to connect to my wifi" and it does not even ask for my password; thoughts?

    Does the iPod connect to other networks?
    Does the iPod see the network?
    Do other devices now connect?
    Did the iPod connect before?
    Try:
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Power off and then back on the router
    - Reset network settings: Settings>General>Reset>Reset Network Settings
    - iOS: Troubleshooting Wi-Fi networks and connections
    - iOS: Recommended settings for Wi-Fi routers and access points
    - Restore from backup. See:
    iOS: How to back up
    - Restore to factory settings/new iOS device.
    - Make an appointment at the Genius Bar of an Apple store.
    Apple Retail Store - Genius Bar

  • HT204409 Suddenly my ipad seems unable to connect to our wifi. All other devices are working normally. Have I accidentally done something or is it a fault with my ipad ?

    Suddenly my ipad is unable to connect to our wifi. It buffers all the time?
    All other devices are working normally. Is this a fault wityh my ipad or have I inadvertantly altered some setting?

    Some things to try first:
    1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
    2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
    3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
    4. Go into your router security settings and change from WEP to WPA with AES.
    5.  Renew IP Address: (especially if you are droping internet connection)
        •    Launch Settings app
        •    Tap on Wi-Fi
        •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
        •    In the window that opens, tap on the Renew Lease button
    6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
    http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
    ~~~~~~~~~~~~~~~~~~~~~~~~~
    Wi-Fi Fix for iOS 6
    https://discussions.apple.com/thread/4823738?tstart=240
    iOS 6 Wifi Problems/Fixes
    How To: Workaround iPad Wi-Fi Issues
    http://www.theipadfan.com/workaround-ipad-wifi-issues/
    Another Fix For iOS 6 WiFi Problems
    http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
    Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
    Fix For iOS 6 WiFi Problems?
    http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
    Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
    http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
    How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
    http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
    iOS 6 iPad 3 wi-fi "connection fix" for netgear router
    http://www.youtube.com/watch?v=XsWS4ha-dn0
    Apple's iOS 6 Wi-Fi problems
    http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
    ~~~~~~~~~~~~~~~~~~~~~~~
    How to Boost Your Wi-Fi Signal
    http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h tm
    Troubleshooting a Weak Wi-Fi Signal
    http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm
    How to Fix a Poor Wi-Fi Signal on Your iPad
    http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
    iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398
    iPad: Issues connecting to Wi-Fi networks  http://support.apple.com/kb/ts3304
    WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
    How to Fix: My iPad Won't Connect to WiFi
    http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
    iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
    iOS: Recommended settings for Wi-Fi routers and access points  http://support.apple.com/kb/HT4199
    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    iPad Wi-Fi Problems: Comprehensive List of Fixes
    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
    Connect iPad to Wi-Fi (with troubleshooting info)
    http://thehowto.wikidot.com/wifi-connect-ipad
    Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxE
    Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
    How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
    Unable to Connect After iOS Update - saw this solution on another post.
    https://discussions.apple.com/thread/4010130
    Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
    ~~~~~~~~~~~~~~~
    If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
     Cheers, Tom

  • Unable to connect Z10 to WIFI 2WIRE MODEM 2710HGV White color modem

    Hi, I bought Z10 on 30th March 2013 with great enthusiasm. That enthusiasm didn't last as I was unable to connect to the WIFI with the   WIFI 2WIRE MODEM 2710HGV. I took the help of my service provider but couldn't solve the problem.  Yesterday I went to the service provider STARHUB and they were able to connect to the internet via their server. Then I went to the BLACKBERRY expert center at the CATHAY, there also they were able to connect to their server. I have done the basic things like inputting the correct password etc. I even tried setting the home network ID on my z10 but that didn't help. Where can I go wrong?. It
    Please help to resolve this problem . Thanks.

    I have no idea how to send private message but here is the log.
    Wi-Fi Diagnostics Logs
    WI-FI INFORMATION
      > Status: Not Connected
      > Signal Level: -60 dBm
      > Failure Reason: Connection attempt timed out.
      > Profile Name: 2WIRE285
      > SSID: 2WIRE285
      > Channel: 6
      > AP MAC Address: 00:24:56:e2:7b:d9
      > Security Type: WEP
      > EAP Method:
      > Connection Data Rate: 0 Mbps
      > Network Type:
    DEVICE INFORMATION
      > Physical Address: 40:6f:2a:35:72:3f
      > Device OS: BlackBerry 10
      > Device Pin: 24DDFFF5
      > OS Version: 10.0.10.261
    INTERNET CONNECTION
      > IP Address:
      > Subnet Mask:
      > Default Gateway:
      > Primary DNS:
      > Secondary DNS:
      > Domain Suffix:
      > MTU:
      > Proxy Server:
      > Proxy Port:
    Supplicant Logs
      > 22:25:22: <3>CTRL-EVENT-BSS-REMOVED 593 16:0c:c3:e6:e7:f8
      > 22:25:22: <3>CTRL-EVENT-BSS-REMOVED 592 16:0c:c3:e4:04:40
      > 22:25:22: <3>CTRL-EVENT-BSS-REMOVED 582 70:54:d2:33:db:e5
      > 22:25:22: <3>CTRL-EVENT-BSS-ADDED 599 64:0f:28:56:19:52
      > 22:25:14: <3>CTRL-EVENT-BSS-REMOVED 579 16:0c:c3:eb:94:00
      > 22:25:14: <3>CTRL-EVENT-BSS-ADDED 598 90:f6:52:78:78:1c
      > 22:25:05: <3>CTRL-EVENT-BSS-ADDED 597 64:70:02:42:df:3a
      > 22:24:56: <3>CTRL-EVENT-DISCONNECTED bssid=00:24:56:e2:7b:d9 reason=0
      > 22:24:56: <3>WLAN_AUTH_FAIL:UNRESPONSIVE_AP: [id=4]
      > 22:24:53: <3>Trying to associate with 00:24:56:e2:7b:d9 (SSID='2WIRE285' freq=2437 MHz) [id=4]
      > 22:24:53: <4>   skip - blacklisted (count=1 limit=0)
      > 22:24:53: <4>   skip - blacklisted (count=1 limit=0)
      > 22:24:53: <4>   skip - blacklisted (count=1 limit=0)
      > 22:24:53: <4>   skip - blacklisted (count=1 limit=0)
      > 22:24:53: <4>   skip - blacklisted (count=1 limit=0)
      > 22:24:53: <3>CTRL-EVENT-BSS-REMOVED 585 16:0c:c3:de:5c:28
      > 22:24:53: <3>CTRL-EVENT-BSS-ADDED 596 64:0f:28:4c:2d:d6
      > 22:24:53: <3>CTRL-EVENT-BSS-ADDED 595 64:0f:28:4b:f6:6e
      > 22:24:53: <3>CTRL-EVENT-BSS-ADDED 594 64:0f:28:57:4e:92
      > 22:24:49: <3>CTRL-EVENT-DISCONNECTED bssid=00:24:56:e2:7b:d9 reason=0
      > 22:24:49: <3>WLAN_AUTH_FAIL:UNRESPONSIVE_AP: [id=4]
      > 22:24:47: <3>Trying to associate with 00:24:56:e2:7b:d9 (SSID='2WIRE285' freq=2437 MHz) [id=4]
      > 22:24:47: <4>   skip - blacklisted (count=1 limit=0)
      > 22:24:47: <4>   skip - blacklisted (count=1 limit=0)
      > 22:24:47: <4>   skip - blacklisted (count=1 limit=0)
      > 22:24:47: <4>   skip - blacklisted (count=1 limit=0)
      > 22:24:47: <4>   skip - blacklisted (count=1 limit=0)
      > 22:24:47: <3>CTRL-EVENT-BSS-REMOVED 578 00:26:50:7a:38:a9
      > 22:24:47: <3>CTRL-EVENT-BSS-ADDED 593 16:0c:c3:e6:e7:f8
      > 22:24:47: <3>CTRL-EVENT-BSS-ADDED 592 16:0c:c3:e4:04:40
      > 22:24:47: <3>CTRL-EVENT-BSS-ADDED 591 20:aa:4b:af:b4:02
      > 22:24:43: <3>CTRL-EVENT-DISCONNECTED bssid=00:24:56:e2:7b:d9 reason=0
      > 22:24:43: <3>WLAN_AUTH_FAIL:UNRESPONSIVE_AP: [id=4]
      > 22:24:40: <3>Trying to associate with 00:24:56:e2:7b:d9 (SSID='2WIRE285' freq=2437 MHz) [id=4]
      > 22:24:40: <3>CTRL-EVENT-BSS-REMOVED 571 00:16:b6:33:a1:fa
      > 22:24:40: <3>CTRL-EVENT-BSS-ADDED 590 c8:d7:19:69:eb:a7
      > 22:24:33: <3>CTRL-EVENT-BSS-ADDED 589 64:0f:28:57:00:82
      > 22:24:33: <3>CTRL-EVENT-BSS-ADDED 588 38:60:77:aa:60:64
      > 22:24:33: <3>CTRL-EVENT-BSS-ADDED 587 16:0c:c3:de:dc:60
      > 22:24:24: <3>CTRL-EVENT-BSS-ADDED 586 00:26:75:87:0d:9a
      > 22:24:24: <3>CTRL-EVENT-BSS-ADDED 585 16:0c:c3:de:5c:28
      > 22:24:24: <3>CTRL-EVENT-BSS-ADDED 584 16:0c:c3:de:e4:80

  • IPhone 4s connected to home wifi but won't allow connection to internet etc...

    We recently received a new modem from the cable/internet company and although the iPhones indicate they are connected to home wifi they won't connect to facebook, yahoo, google, update email. Basically we are using our data in our home with a working internet. The computers are working fine. I have spent a few hours with the cable company and the phone company trying to solve this issue. They both say it is an issue with the other party....we have not update to the new OS yet... could this be a setting issue within the phone not responding to the new modem? Should we try updating the phones OS?
    my kids are running through their data...any advice would be helpful. I have already had to pay for the unsuccessful help of the cable company.

    Hello there, Mouse1892.
    The following Knowledge Base article provides very in-depth information for troubleshooting Wi-Fi on iOS devices:
    iOS: Troubleshooting Wi-Fi networks and connections
    http://support.apple.com/kb/TS1398
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • Iphone4 wont connect to home wifi connects to neighbors..others iphones ipads connect to this wifi cannot change it and cannot access apps store. Does nor request password just "cannot access"

    Iphone 4 wont connect to home wifi but connects to neighbors open wifi.  Family members with iphones can connect to the wifi automatically and Mac compiuter in home connects to this wifi and this iphone did connect automaticcally until a few weeks ago.  Does not request password when try to connect to own wifi..just says "cant access.". Also cant access the Apple apps store to purchase apps but all other function operate normally. Apple store tech says nothing wrong with phone. It connected to their wifi and coud access apps store from their wifi.     This iphone belongs to son who is autistic.  I am mother trying to resolve this issue and very frustrated.  Have reset router but no change.

    Based on the symptoms, your phone is fine, and the Router is the problem.   Try http://support.apple.com/kb/TS1398.  Specifically the "forget this network" step.  I would also consider resetting the wifi network password.  Sometimes that will allow a connection.
    HTH

  • Just bought ipad3 and trying to connect to home wifi, can see network but will not let me progress to put in password

    just bought ipad 3 and trying to connect to home wifi, can see network but will not let me progress to enter router password?

    Look at iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398
    iPad: Issues connecting to Wi-Fi networks  http://support.apple.com/kb/ts3304
    iOS: Recommended settings for Wi-Fi routers and access points  http://support.apple.com/kb/HT4199
    Additional things to try.
    Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
    Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
    Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    If none of the above suggestions work, look at this link.
    iPad Wi-Fi Problems: Comprehensive List of Fixes
    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
    Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxE
     Cheers, Tom

Maybe you are looking for