TS1424 Bought and Album and one song is missing after itunes froze  cant see how to dowload the missing song as it says Purchased

Bought and Album and one song is missing after itunes froze  cant see how to dowload the missing song as it says Purchased
Pls Help  Best and Kind Regards

Depending upon what country that you are in (music can't be re-downloaded in all countries) then see if it shows under the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunee. If it shows there but doesn't have the clpud symbol against it for redownloading then is that track listed in the Music part of your library i.e. where you would click on it to play it ? If it is then delete it from there and it should then get the cloud symbol against it in Purchased.
If you aren't in a country where you can re-download music or if it re-downloads in the same state then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com . iTunes Support should reply within, I think, about 24 hours.
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Similar Messages

  • The album downloaded except one song. It says purchased rather than play and there is no option to try and download the one song that had an error.  I deleted the song name from our library, but it still won't let me download. Any advice?

    The album downloaded except one song. It says purchased rather than play and there is no option to try and download the one song that had an error.  I deleted the song name from our library, but it still won't let me download. Any advice?

    Hi VeryBerry1,
    Welcome to the Support Communities!
    The articles below may be able to help you with this.
    Click on the links to see more details and screenshots. 
    Downloading past purchases from the iTunes Store, App Store, and iBooks Store
    http://support.apple.com/kb/HT2519
    You can view your iTunes Store account and request assistance by following the instructions below:
    iTunes Store & Mac App Store: Seeing your purchase history and order numbers
    http://support.apple.com/kb/ht2727
    Cheers,
    - Judy

  • I bought an album but one song isn't working

    I bought and album on itunes and one of the songs doesn't work. It won't let me play it and after it plays the song before it, it just skips it. It doesn't work on my itouch as well. It tells me I have to authorize my computer, and after I authorize it, it says I've already authorized my computer. But the song still won't work! The rest of the album works fine.

    Important: I am not held responceable for any misshaps or errors that happend durring the buying, if it makes you pay I am not responceable! have fun getting the album!
    If you bought the album, its going to charge you for the whole album.
    Try this
    Step 1 open up Itunes on your Ipod, Ipad or Iphone and look for the Album you bought, Click the buy button again
    and its going to say you have already purchased this item, Would you like to download it. CLICK YES!
    And you should have it!
    If not contact Itunes/Apple support.  
    NOTE: if it made you pay for the album again. goto your email and send them the application when you bought it the first time, and say I already bought it, I want my money back! DON'T forget to add PLEASE!!!
    It also does the same on Computers!

  • Bought an album, but one song will not download due to "corrupt file".

    I've tried closing out of iTunes.  I've shut down my mac.  I cannot get this flippin song downloaded, but the rest of the album downloaded fine.  What do I do now?

    I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the item that is not playing properly. If you can't see "Report a Problem" next to the entry, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.
    (Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)

  • I bought an album but one song didnt transfer

    i just bought my first album on itunes, it has 15 songs. however only 14 songs got transferred.
    will i pay only 14 and do i just need to buy the missing one again or can i retrieve the interrupted file somewhere?
    thx

    Important: I am not held responceable for any misshaps or errors that happend durring the buying, if it makes you pay I am not responceable! have fun getting the album!
    If you bought the album, its going to charge you for the whole album.
    Try this
    Step 1 open up Itunes on your Ipod, Ipad or Iphone and look for the Album you bought, Click the buy button again
    and its going to say you have already purchased this item, Would you like to download it. CLICK YES!
    And you should have it!
    If not contact Itunes/Apple support.  
    NOTE: if it made you pay for the album again. goto your email and send them the application when you bought it the first time, and say I already bought it, I want my money back! DON'T forget to add PLEASE!!!
    It also does the same on Computers!

  • How can I fix the Gray Dot on my Itunes Store? I just bought the new Celine Dion album on my ITunes and one song decided to have a gray dot

    I can use a quick answer please I need to go but I want to sync this to my ipod to listen on the way but I dont want whatever that is.
    How can I fix the Gray Dot on my Itunes Store? I just bought the new Celine Dion album on my ITunes and one song decided to have a gray dot

    OH my god SOMEONE PLEASEE help me. I closed itunes so maybe it could work again now it looks like its never downloaded it dissapeared from my library. I went to the album it looks purchased but it doesnt have a download button. So what you basicly did is you made up a problem. You failed to help me. You stole 0,90 and still dont care to answer me back. Not community nor if there is any workers here, themselves. I wanted to support one of my favorite singers and this is what I get in return.

  • I bought an album and one song only plays for 8 seconds

    I bought an album and one song only plays for 8 seconds then skips to the next song why is this? How can i fix it?

    Hi bholdrofjustice,
    Thanks for visiting Apple Support Communities.
    You may want to delete the song that doesn't play, and download it again using the steps in this article:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    http://support.apple.com/kb/HT2519
    If the song still skips after 8 seconds, you can report an issue with your purchase:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/HT1933
    Best,
    Jeremy

  • I downloaded an album and one song wont play what do i do

    I downloaded the watch the throne album and one song "the illest motherf****** alive" wont play i deleted it and brought it back nothing even purchased again and it wont play should I restore? that would take forever is thee something easier

    How to report an issue with Your iTunes Store purchase

  • I just downloaded an album but one song won't play instead a message that "This computer is not authorized" to play the song. The prompt has a log in and when I log in it tells me the computer is already authorized. What gives?

    I just downloaded an album but one song won't play instead a message that "This computer is not authorized" to play the song. The prompt has a log in and when I log in it tells me the computer is already authorized. What gives? Specifically the album is Flying Lotus - Until the Quiet Comes and the song is DMT Song (feat. Thundercat). I purchased the entire album and it even played fine the first listen through.

    Hi,
    If you are in a country that permits redownloads, delete track and go to iTunes Store > purchased and redownload. http://support.apple.com/kb/HT2519
    Jim

  • HT1904 I bought an album back in October and have been charged the $20 but I only got two of the 16 songs. It says purchased but I can't download them.

    I bought an album back in October and have been charged the $20 but I only got two of the 16 songs. It says purchased but I can't download them. How can I get them?

    You might, depending upon what country that you are in, be able to download them via the Purchased tab in the iTunes store app on your phone, and the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage on your computer's iTunes (or try the Store > Check For Available Downloads menu option on your computer's iTunes and see if that downloads them).
    If you aren't in a country where music can be redownloaded, and you never downloaded those 14 tracks, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I bought an ablum and one song didnt download at all and the other downloaded partially. How do i redownload them for free?

    I downloaded the album Believe and one song did not download and another song only half way downloaded.

    Assuming you are in a region where you are allowed to redownload your past music purchases, delete the corrupt tracks from your iTunes library, close and then reopen iTunes, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.
    While downloading select Downloads in the left-hand column and make sure Allow Simultaneous Downloads is unticked.
    If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the "Report a problem" links in your account history, or via Contact Support.
    See also:
    HT5085 - iTunes in the Cloud and iTunes Match Availability
    HT2519 - Downloading past purchases from the App Store, iBookstore, and iTunes Store
    tt2

  • The old computer is broken so I bought a new one. I have downloaded itunes but will not sync iphone with the new itunes. What should I do to get all the apps, songs and photos on itunes?

    The old computer is broken so I bought a new one. I have downloaded itunes but will not sync iphone with the new itunes. What should I do to get all the apps, songs and photos on itunes?

    See Recover your iTunes library from your iPod or iOS device.
    tt2

  • I brought an album and one song plays half way and then just stops playing and skips to the next song

    i brought an album and one song plays half way and then just stops playing and skips to the next song

    - Try a reset. Nothing is lost.
    Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Delete the songs and redownload by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store

  • HT5731 I have pre-bought an album for a March 25 release. But a single has been released from the album and i cant seem to download it, its says $0.99. Do i need to buy the single aswell? Shouldnt I have access to the song becasue i already pre-bought the

    I have pre-bought an album for a March 25 release. But a single has been released from the album and i cant seem to download it, its says $0.99. Do i need to buy the single aswell? Shouldnt I have access to the song becasue i already pre-bought the album?

    Hello, Edgarflo. 
    Thank you for visiting Apple Support Communities. 
    Here is some helpful information regarding preorder albums in iTunes.  I would recommend checking to see if you can download the single directly from the preorder album as some artists release a single that is separate from the album and will be a different purchase. 
    iTunes Store: About pre-orders
    http://support.apple.com/kb/ht5714
    Cheers,
    Jason H. 

  • I purchased an album and one song has not downloaded

    i purchased an album and one song has not downloaded.there is nothing waiting to download and when i try to purchase the song it is highlighted in blue and says it is already purchased

    And you've search your library for the track by its name ?
    If you want to contact iTune Support then you can do so via the 'report a problem' page : http://reportaproblem.apple.com
    Or you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Maybe you are looking for