TS1424 my ipod wont download songs because i cannot remember security question answers

Any idea?

This iPad was a Christmas gift. I've bought several apps with it. Now I get a "welcome new user" and a request for verification. I answered the questions 4 years and 2 iPhones ago. The customer support system Apple offers is as nonsensical as "Where's Waldo"...

Similar Messages

  • I cant download songs because i forgot my security questions, and i dont have a rescue adress

    I Have been trying to download songs but i can because i forgot my security question answers, and i dont have a rescue email adress to change the answers

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
         4. Account security issues almost always require you to speak directly to an
             Apple representative to securely establish your identity as the account holder.
             You can set it up so that Apple calls you, either immediately or at a time
             convenient to you.
                1. Go to www.apple.com/support.
                2. Choose Contact Support and click Contact Us.
                3. Choose Other Apple ID Topics and choose the appropriate topic for
                    your issue.
                4. Follow the onscreen instructions.
             Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                            Apple ID- All about Apple ID security questions.

  • I got a new laptop and I cant buy songs because its asking me security questions i didnt set, what do i do, I got a new laptop and I cant buy songs because its asking me security questions i didnt set, what do i do

    I got a new laptop and I cant buy songs because its asking me security questions i didnt set, what do i do, I got a new laptop and I cant buy songs because its asking me security questions i didnt set, what do i do

    If you've never set them then are you able to log into your account via the 'manage your Apple ID' button/link on http://appleid.apple.com, click on 'Password and Security' on the left-hand side of the page that you are taken to, and can you then set them on the right-hand side of that screen ?
    If not then is there a reset link beneath the two questions that show on that screen ? The link will only show if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account.
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • TS2446 My account was disabled because I forgot my security question answers how do I fix this problem?

    My account was disabled because I forgot my security question, how do I fix this problem

    Click here and request assistance.
    (74911)

  • TS1424 My iPod wont download apps it tells me "cannot connect to iTunes " what should I do?

    my ipod wont let me download apps it tells me its bot connected to itunes what should i do?

    The Complete Guide to Using the iTunes Store
    http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
     Cheers, Tom

  • HT201303 I replaced broken iPhone and cant download from itunes store because i dont remember security questions

    I replaced broken iPhone and now I cant download purchases from iTunes because I dont remember answers to security questions? I have never had to enter answers before. Anyone know how to fix this?

    Frequently asked questions about Apple ID - http://support.apple.com/kb/HE37 --> Can I change the answers to the security questions for my Apple ID?  --> Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID (http://appleid.apple.com/) and click Manage your account.
    Forgotten security questions - https://discussions.apple.com/message/18402551  and https://discussions.apple.com/message/18625296
    More involved forgotten question issues - https://discussions.apple.com/thread/3961813
    Kappy 09/2012 post about security questions - https://discussions.apple.com/message/19569468
    John Galt's tips (09&11/2012) - https://discussions.apple.com/message/19809294 and https://discussions.apple.com/message/20229239
    If none of the above work, contact iTunes Support at http://www.apple.com/support/itunes/contact/ and follow the instructions to report the issue to the iTunes Store.

  • HT1491 It is not letting me download music because it keeps asking security questions that we dont know amwsers too. It says its a new device so we tried to hook up to computer and it says same thimg. I have 50.00 to use for that account but how can I use

    I have an I phone 4s and I got 50.00 gift card for christmas and I put it on my itunes account. Now it wont let me use it cause it keeps asking security questions that we do not know the anwser too. Questions we never set up. What can I do to be able to use the 50.00?

    Contact iTunes:
    Apple - Support - iTunes - Contact Us

  • How can I download something after I forgot my security questions' answers?

    I need help! I want to download a song but I have to answer two of my security questions and I can't remember the answers. What can I do?

    Apple Store (Consumer and Education Individuals)
    (800) MY-APPLE (800-692-7753)
    Call apple to have your security infomation reset; you're going to need to be ready with your Apple ID sign in and password

  • HT1911 cannot remember security questions to purchase a song. how do i change the questions?

    I can't remember my security questions to buy a song. How do i change them or retrieve the answers?

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if the instructions on this user tip helps you get them reset : https://discussions.apple.com/docs/DOC-4551

  • My account is diabled/locked because i forgot my security question answers

    How do I un-lock my account?

     Account Security Team (AST) 
    Check the AppleCare number for your country here:
    http://support.apple.com/kb/HE57
    Call them up, and let them know you would like to be transferred to the Account Security Team.

  • Can I use my old IPhone as an Ipod, and download songs from ITunes?

    Can I use my old IPhone as an Ipod, and download songs from I Tunes?

    Sure, it will work just fine that way. Leave the deactivated sim in the phone, as you'll need it should you ever have to restore or upgrade the software on the phone. You can't activate any GSM iPhone without a valid sim in the phone.

  • HT4539 My 8gig 4th generation Ipod wont download Icloud , whats the problem?

    My 8gig 4th generation Ipod wont download Icloud , whats the problem?

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try on another computer                            
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar                                     

  • My ipod wont change song manually or the volume cant be changed even though ive tried double clicking on the earplugs

    my ipod wont change song manually or the volume cant be changed even though ive tried double clicking on the earplugs

    hmmmm. let's quickly check on this to begin with:
    Windows confuses iPod with network drive and may keep iPod from mounting or songs may seem to disappear
    ... but if no joy with that, this resource might be useful:
    iPod missing in "My Computer" or in iTunes on Windows
    love, b

  • I canot remember my security questions answers , whene ever i want to dowload any applications i am required to answer them and because i have forgot them i am not able to download any application , i would like to cancel this option

    i canot remember my security questions answers , whene ever i want to dowload any applications i am required to answer them and because i have forgot them i am not able to download any application , i would like to cancel this option and only have the option to answer my password

    It isn't an option it is a permanent part of the security protocol, so you need to write the answers down in a secure location or remember them, you will always need them in the future.
    Call Apple Care for your country and ask for the Account Security Team, then request help resetting the questions.

  • I was hacked i kept getting emails that some purshcaes were being made when no one was downloading them and i guess they hacked my apple iD because they changed the security question and now i cant change anything without the security question please help

    I was hacked i kept getting emails that some purshcaes were being made when no one was downloading them and i guess they hacked my apple iD because they changed the security question and now i cant change anything without the security question please help i want to reset the security question but i cant.

    You should contact Apple by phone as soon as possible. You'll need to change your Apple ID and all passwords.
    See Contact Apple at the bottom right of this page.
    Hope this helps.

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