TS1424 when I try to purchase a song or video from I tunes store its says I am missing a itune component and I reinstall I tues and still notihing
I have been trying to puy a song from the I tune store and every time I do they say I am missing a component to complete. I have reinstall I tunes and still Nothing
Although you're getting a different error message, I'd try the following document with that one:
iTunes: Missing folder or incorrect permissions may prevent authorization
Similar Messages
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iTunes will not use the redeemed gift cards on my account, I have a $30 credit and when I try to purchase a song it goes right to my credit card on file. Why does this keep happening???
Any time you've changed anything in your billing, it does this once to very things.
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When I try to purchase a song, it will not let me use the gift card that I redeemed. It directs me to my billing info and says that my session has timed out. How can I fix this?
For some reason this worked for me. I went into my account and changed my first name, maybe it causes itunes to reset. What ever it does my itunes works now.
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Help! When I try to purchase a song from iTunes and have agreed to the terms and conditions, it then tells me that my session has timed out... but I've only been trying for a few minutes. I can't buy songs if it keeps doing this! Does anyone know why it's doing this and how to fix it? Thanks!
Hi mterry1723, one solution that might be worth trying is this:
- Close iTunes, if it's open
- Open Safari and got to 'Preferences'
- Select 'Security' on the top
- Untick all the security options in the menu
- Click the 'Show Cookies' button and look for all the 'apple' entries in the left-hand column.
- Highlight them (select them collectively) and press 'Remove'
- Now open iTunes and buy the song as usual.
- You may be asked to do the same security process as before, so do as asked.
- Hopefully, the security check will now have accepted your answers and start downloading the song as normal.
Remember to re-tick all the required security options you had just un-ticked in Safari preferences. You don't need to bother about opening the cookies again.
I hope this has worked for you and my profoundest apologies if it has not. Worth a go, though!
I did see this thread: https://discussions.apple.com/message/18259935#18259935 which may be of more help, mainly the last entry by 'c2boyd'
Message was edited by: Bongomal -
I am a first time user. When I try to purchase a song and enter my ID and password and hit buy, the system indicates that the account is new and I should preview my account info. I do that, enter Paypal as my purchase option, get verification, and try to purchase again same message. How do I get out of this loop so that I can buy?
sharonthome wrote:
I had itunes on my old eMac, now I have a MacBook Pro. itunes says I have $19.70 in my account, but when I try to buy a song all that comes up is my credit card.
Sounds like you have abn expired credit card linked o yoru accopunt.
View your iTunes account payment info and select None for the CC.
You may need to first add a valid card number before you can remove it. -
I have a $25 gift card that I redeemed but when I try to purchase a song it is not deducting from the credit and wants to charge my credit card. How do I use the credit on the accoung?
Nonesense, why would a service that offers redeemable cards as cash would require a credit card verification. Who is answering this question? I am sick of Apple! I am here because I want to buy music for the year end festivities and had this card that I got when I bought a very pricey Mac Book Pro for my daughter, I thought at least I was getting something out of an outrageously high priced machine, but no, they cant' just make things easy for you... Anyway, no one seems to be reading this so I am not wasting my time anymore, useless...
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When i try 2 purchase a song a message appears "could not purchase.......
When i try 2 purchase a song a message appears "could not purchase "****". An unkown error occured(5002)" any help or solutions would be much appriciated! thnaks
i was getting the same message when trying to add something to my shopping cart, but i restarted iTunes and it works... so you could try that.
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When i try to purchase a song, why does apple id has been disabled comes up
when i try to purchase a song, why does apple id has been disabled come up?
We are fellow users on here so we won't know that actual reason, but you might be able to re-enable it via this page : http://iforgot.apple.com
Or you might need to contact Apple : http://www.apple.com/support/itunes/contact/ -
how come when i try to purchase a song on my ipad 2 and it begins to download, it then stops downloading the song?, i have an active cc on file
Hello mfre1963
Check out the troubleshooting article below for issues with access to the iTunes Store. Also there was a small amount of outage accessing the iTunes Store this past Wednesday.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Apple Services, Stores, and iCloud
http://www.apple.com/support/systemstatus/
Thanks for using Apple Support Communities.
Regards,
-Norm G. -
It shows that I have $25 on my itunes account but when I try to purchase a song it asks for my billing information. I want to use the gift card not pay for it from my credit card. Help!
Get on a computer with iTunes. Click on your email in the iTunes Store, and hit account. Change billing info to None as card type, make sure billing address is correct, and hit done. It will then save, and allow you to make your purchases.
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I have enough credit showing in my account but when I try to purchase a book for $.50 less than my credit, it says insufficient credit.
Good question. I haven't purchased an eBook, but all other purchases have been subject to sales tax (Canada).
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I recently changed my iCloud email address but now when I try enter my debit card details so I can download music it says I have to contact iTunes support why?
Try contacting iTunes support and ask them : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
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i tunes repeatedly asks for my password when i attempt to purchase a song/movie etc. anyone else have this issue?? the password works fine for everything except buying something....
Same issue. I complete one purchase and on the next one I get stuck in an endless loop of it asking for my password over and over. I have to close iTunes, reopen and it's fine, but that is ridiculous to do for every purchase.
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When I try to purchase a gift card I get the message unable to complete purchase now try again later. This has been going on for a week and half. I've called support they say everything is fine, but when I try again same message comes up. How can I get this fix?
Have you tried the on-line iTunes store support staff: http://www.apple.com/emea/support/itunes/contact.html to see if they can resolve this?
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Question: when i try to purchase a movie or tv show from apple tv, the message comes back that I must go to itunes store on my computer and authorize the purchase, which I have done several times but apple tv still won't let it happen
Aladane wrote:
Why is it they claim to sell you something they do NOT intend on allowing you access to for the life of your account?
It is not Apple that decides this. Since Apple is just the retailer, they do not own the copyrights to the content they sell on the iTunes store, if the copyright owner decides to remove something from the store that you have purchased Apple must abide by the terms of their licenseing agreements and remove it. Regretablly this also removes the items from your purchase history. This is why it is up to you to download and backup all of your purchases if you wish to maintain your investment.
In the Apple KB article Downloading past purchases from the App Store, iBookstore and iTunes Store, and in many other places, it is clearly stated:
It is recommended that you always back up your iTunes library in the event that a purchased item is no longer available on the iTunes Store. For more information about backing up your library, see this article.
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