TS1463 So my ipod classic, which I aquired almost a year ago, is giving me the big red X with the apple support link. The promlem is, the ipod won't open disk mode and I thus can't restore the ipod like recommended.
What gives, Apple?
If you are unable to get the iPod into Disk Mode to restore it and instead get the red X symbol, it's a very good indication of a damaged hard drive inside of your iPod. This means you'll need to take or send your iPod in for repair or replacement.
You can choose to have Apple do an out of warranty exchange for a refurbished one of the same generation/model and capacity, or you can have a third party service actually replace just the damaged HD.
Here is Apple's repair pricing: http://www.apple.com/support/ipod/service/prices/
B-rock
Similar Messages
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I've got a 15" white macbook which I bought about 2 years ago. It froze the other day and wouldn't respond so I shut it down. When I turn it on now it comes up with a flashing file with a question mark on it. How can I fix it? I've tried a few things i've seen online but the futhest ive got is to put the start up disk in when you makes it go to a grey screen with an apple logo and the spinning wheel which then stops spinning. Can anybody help?
That folder with the question mark icon means that the MacBook can't find the boot directory. That can either mean it can't find the hard drive or the Operating System data on the hard drive is somehow corrupted.
Put your install DVD into the optical drive and reboot. As soon as you hear the boot chime, hold down the "c" key on your keyboard (or the Option key until the Install Disk shows up). That will force your MacBook to boot from the install DVD in the optical drive.
When it does start up, you'll see a panel asking you to choose your language. Just press the Return key on your keyboard once.It will then present you with an Installation window. Completely ignore this window and click on Utilities in the top menu and scroll down to Disk Utility and click it. When it comes up is your Hard Drive in the list on the left?
If it is then click on the Mac OS partition of your hard drive in the left handlist. Then select the First Aid Tab and run Repair Disk. The Repair Disk button won't be available until you've clicked on the Mac OS partition on your hard drive. If that repairs any problems run it again until the green OK appears and then run Repair Permissions.
If your hard drive isn’t recognized in Disk Utility then your hard drive is probably dead. -
My iPod Classic is seen by Windows but not by iTunes. I have reset it, gone to disk mode and it won't show up in iTunes. There appears to be music on it in a file called MUSICSAVE. How can I get this to work with iTunes again?
1. Update iTunes to the latest version. Plug in your iPod. If iTunes still can't recognize it, then in iTunes in the top left corner click help> run diagnostics. On the box that comes up, check the last two things. Click next and it should identify your iPod.
2. Click on your windows start menu. Type in "services". Click on it and when it pops up, on the bottom of it click on "standard". Now Scroll down to find "Apple Mobile Device" Right click it when you see it and click on "Start". When it has started, close iTunes and replug in your iPod and it should show up.
3. Check the USB cable
4 Verify that Apple Mobile Device Support is installed
5. Restart the Apple Mobile Device Service and verify that the Apple Mobile Device USB Driver is installed.
6. If you just want to add some photos, songs and movies from computer to your devices, you can use an iTunes alternative to do the job
7. Check for third-party software conflicts.
<Link Edited By Host> -
I disconnected my Ipod classic from a receiver in "user" mode and now I can't get the Ipod to work via USB in my car or receiver. HELP!!
See the following for how much you will have to pay for the exchange.
Apple - Support - iPod - Repair pricing -
Can someone please help with this issues
What is an iPod "mini"?
The iPod touch does not have a disk mode and this is the iPod touch forum. -
I have iPod Classic in Disk Mode and what do I do next cause it's not showing up in iTunes?
Does the iPod appear on your desktop as an external hard drive? Has the iPod ever successfully connected before? Disconnect your iPod and reset it using the Select (Center) and Menu button combo. Then reboot your Mac, open iTunes, and reconnect your iPod to a high powered USB 2.0 port and see if it's recognized.
Have you worked through all the troubleshooting here?
iPod not recognized in iTunes and Mac desktop
B-rock -
Ipod nano stuck in disk mode and reset mode
My ipod which I haven't used for long came into my sight and i triedto use it and the battery was out. OK, so I charged it through my computer Windows XP with the usb. Of course my itunes program detected my nano. And it kept telling me to upgrade my nano so I clicked OK. after 2or 3 mins it was completed and it said to wait until nano reboots itself. But it won't... so i pulled it out.
Ok when i turned it on the gray screen with the apple logo in the middle appeared. It won't move anymore so I resetted it by pushing the center and the menu button and endless circulation began. 4secs later it blacked out and right after, the gray screen appeared again and again..until the battery wasout ..So I came here and knew about the center and play button so I tryed it worked so I was able to see my ipod on my itunes ,which did not appear before,and now it keeps on telling me to restore it because it was damaged. so I did. and now it came back as new. I wrote my new apod name ...etc. and after that I pulled it out. now it's stuck in disk mode and I can't move on,,,
I'm sorry the article is long but please help me!Thank you, it worked just fine. I guess Apple has replaced operating instructions for these forums! Again, thanks for the help.
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i got my old 20gb 2004 apple ipod into disk mode. what do i do know it says ok to disconnect how do i use this disk mode can someone help me out here thanks
Disk mode can be used for accessing the device as an external hard drive, e.g. to use to copy files from one computer to another.
See Putting iPod into Disk Mode and Reset your iPod.
tt2 -
classic 120gb stuck on disk mode and cant get it off and tried the reset ! before it went into disk mode it went it had red cross ?
i read on the internet that this is a harddrive fault?
please dont say it is!
also there seems to be loads of this same fault hapening to the exact same model!?
please help
ChazThat's super odd. It could be an indication or a damaged or dying hard drive. I would recommend doing a disk diagnostic on the iPod's HD using the instructions given by turingtest2 in this older thread. He also covers what the resulting numbers indicate.
https://discussions.apple.com/thread/3784647?start=0&tstart=0
B-rock -
In Disk Mode and songs won't transfer from IPod to ITunes
When I called Apple, the gentleman told me that I first needed to put my IPod into Disk Mode. I got my IPod into disk mode and thought I'd be able to transfer songs very easily, atleast it was last time. I had to reinstall ITunes and lost my Library so I thought I could just pull them off my IPod. Anyone have any ideas?
Thanks!
IPod MiniThese links will give you several methods of recovering whatever songs remain on your iPod; some free, some third-party software, some more comprehensive for restoring Playlists, Ratings, Play Counts, etc. Read them and their associated links before deciding on a strategy that works for you. There are many various third-party software programs that will offer a more robust process, or an easier GUI. Do a Google search for them if the links below leave you wanting…
Don King Resurrected: Deleted files from hard drive (free user steps – music recovery only)
MacMuse: Computer Crashed (free user steps – music recovery only)
Copying music from iPod to computer (a primer on various methods and software)
Copying Songs from Your iPod to a Mac or PC (resource for 3rd party software)
iPodRip Software
PodUtil Software
YamiPod Software (Mac & Windows)
PodPlus Software (Windows)
TuneJack Software (Windows)
Senuti (Mac OS X v10.3 or higher Recovery Utility)
XPlay (Windows software For Music Recovery &/or Cross-Platform Functionality)
XPlay Photo Browser (For recovering Photos)
Extremely Simple Method: (just to recover the song files – may not work on a Mac)
1 - Open iTunes
2 - Edit=>Preferences=>’Advanced/General’ tab
2a --- Select ‘Copy files to iTunes Music folder when adding to library’: checked
2b --- Select ‘Keep iTunes Music folder organized’: checked
2c --- Click OK to store changes
3 - Attach your iPod to the PC and hold down the ‘Shift+Ctrl’ keys until the iPod is fully recognized (this will defeat the auto-sync process)
4 - If you get a dialog box to link the Library, decline this option
5 - Within iTunes: Edit=>Preferences=>’iPod’ tab: switch iPod to manual transfer – click ‘OK’
6 – Eject iPod
7 – Close iTunes, then reopen iTunes and attach the iPod (it’s in manual sync now)
8 – File=>Add Folder
9 - Browse to and open ‘My Computer’ (click on the ‘+’) and select the iPod
10 - Click OK
-- The music files should start to transfer back into iTunes with its correct information
–-- This will take some time depending on your PC’s speed and the amount of songs on the iPod
No Playlists, or Ratings, Last Played, & Play Count attributes will be transferred from the iPod to iTunes using this method.
If you have problems with seeing the iPod within 'My Computer', try again switching your update method to 'manual', detach the iPod, then reconnect the iPod to the PC.
After recovering your Library, strongly consider developing a thorough backup strategy for just this type of situation (and many other potential disasters).
You need at least two full sets of your music, not including what is on the iPod:
-- One full set on the PC within iTunes (on internal HD or ExHD)
-- One full set on an separate external backup medium (CD/DVD/ExHD/other)
-- One (full or partial) set on the iPod
Music files on just the iPod and only one other medium is not considered having any backup.
If you cannot store your complete music files on the computer’s internal HD, then create and maintain at least two external sets (any multiple combinations of ExHDs, DVDs, CDs).
Backup both the music files and the Library database file (iTunes Library.itl). What are the iTunes Library files?
Here is a post on developing a thorough backup strategy:
http://discussions.apple.com/message.jspa?messageID=1583994#1583994 -
When i plug in my ipod touch, itunes says that it has found an ipod in recovery mode and that i need to restore it in order to use it. But when i click restore, a pop up comes up saying that it could not be restored because of error 3194. What should i do ? and sometimes error 21 or 20 show up, and the ipod dosnt turn on at all
See the appropriate sections in this Apple support document.
iOS: Resolving update and restore alert messages
B-rock -
my iphone 5 is stuck on recovery mode and everytime i tried to restore it , it says that my phone have error -1, how can i fix it or should i send my phone to the appstore ?
This may indicate a hardware issue with your device. Follow Troubleshooting security software issues, and restore your device on a different known-good computer. If the errors persist on another computer, the device may need service.
error code - 1
and see here
http://support.apple.com/kb/TS3694#error1 -
My MacBook has crashed...it started with capitals letters sticking and always starting in safe mode and now despite efforts to restore from my Lacie externall drive I can't get anything on screen except a grey "stop" sign
Sorry just noticed I've probably posted this under the wrong forum header
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my iphone 5 is stuck on the recovery mode and everytime i tried to restore it , it said that my phone have error 21, how can i fix it or send my phone to the appstore ?
Follow this one as well...
http://support.apple.com/kb/TS3694 -
HT4235 my ipod says disk mode and will not let me do anything. what is going on?
my ipod says Disk Mode and seems to be locked. What should i do? this is new to me. Has never happened before.
Try this.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons
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