TS1538 When i plug my iphone 4s into my laptop it is recognised by my pc but not by itunes. I have followed all troubleshooting steps and everything is in order but itunes will still not load??
please can anybody help??!!
Hello EmilyLauren92,
It sounds like your phone is not seen in iTunes on your computer but is recognized in My Computer. You have done an excellent job troubleshooting so far, and next I recommend these steps from the article named:
iPod: Appears in Windows but not in iTunes
http://support.apple.com/kb/ts1363
4. Empty your Temp directory and restart
7. Remove and reinstall iTunes
9. Update, Reconfigure, Disable, or Remove Security Software
10. Deleting damaged or incorrect registry keys
The title mentions the iPod, but the steps will be relevant for the iPhone as well.
Thank you for using Apple Support Communities.
All the best,
Sterling
Similar Messages
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when i plug my iphone 4s into the laptop itunes says itunes cannot conect this iphone because an error ocurred,(error 0xE80000222) what can i do also i havent activate my iphone so i cant do anything with the iphone either
HELPPPPPPPP ME PLEASE!!!!!iTunes runs on your computer, not your phone. Install the latest version of iTunes on your computer. If you're using a Mac, and running OS X 10.5, you will need to upgrade OS X first.
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I Have followed all the steps and still cant remove iCloud to my existing account and add to the new one, the old email account was changed a year ago and cant get that email plus the password don't work please HELP!
Welcome to the Apple community.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone".
You should then change your Apple ID back to its current state, verify it once again, delete the iCloud account from your device and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
This article provides more information about Activation Lock. -
I have tried all troubleshooting steps and am not getting anywhere. Any Ideas?
I did some googling and found alot of topics from you on this issue, to me it simply seems like on of the connectors is broken or loose.
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Just trying to restore my phone, and i have followed all the steps yet none of them have worked. any other ways to do this?
Placing your device into recovery (DFU) mode:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the
other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds
until the red slider appears, then slide the slider. Wait for the device to turn off.
* If you cannot turn off the device using the slider, press and hold the
Sleep/Wake and Home buttons at the same time. When the device turns off,
release the Sleep/Wake and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the
device. The device should turn on. Note: If you see the battery charge warning,
let the device charge for at least ten minutes to ensure that the battery has some
charge, and then start with step 2 again.
4. Continue holding the Home button until you see the "Connect to iTunes" screen.
When this screen appears you can release the Home button:
5. If necessary, open iTunes. You should see the following "recovery mode" alert:
6. Use iTunes to restore the device.
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Additional Information:
If you have a problem getting into recovery mode then try: RecBoot: Easy Way to Put iPhone into Recovery Mode.
Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information.
If the above doesn't work, then take it in to an Apple retailer for help. -
I have looked at everyones comments and everything. When i plug in my ipod the usb works and everything because my ipod is charging. It will not show up anywhere in iTunes at all. Anyone help please?!
Have you tried another cable and USB port?
If you have OSX 10.6.8 on the computer did you look at the Additional Information paragraph of the article you cited?
Try on another computer to help determine if yo have an iPod or computer problem -
My ipad has the connect to itunes logo on it. When i do connect it will not restore. I have tried everything on the apple website what should I do?
Have you tried forcibly turning it off and then placing it into recovery mode: http://support.apple.com/kb/HT1808
Any errors when restoring ? http://support.apple.com/kb/TS3694 -
Randomly when I plug my Iphone 4s into Itunes it will tell me that it can't detect my phone and that I need to restore it. It doesn't happen every time, but maybe every two weeks.I restore it and then it works for a while, but then a couple weeks later I'll plug it in and I get the same message again. It's very frustrating because even though I have all the settings to save to cloud, my apps and data don't all come back.
Thank you both. I suppose I should have prefaced my question with the concern that I've read a number of other posts from people who have had a similar issue and when they tried to follow the directions, they ran into a multitude of other problems. As you might imagine, I'm hoping to avoid the creation of new problems as I try to solve this one. Thanks again.
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When I plug my iPhone 4s into my PC, I get a message that says iTunes needs a newer version of Apple Mobile Device Support. It wants me to uninstall both the AMDS and iTunes and then reinstall iTunes. iTunes won't recognize my phone and so I can't synch it. Has anyone else run into this problem recently and how did you resolve it? Thanks!
Thank you both. I suppose I should have prefaced my question with the concern that I've read a number of other posts from people who have had a similar issue and when they tried to follow the directions, they ran into a multitude of other problems. As you might imagine, I'm hoping to avoid the creation of new problems as I try to solve this one. Thanks again.
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please help! when i plug my iphone 4s into itunes, it tells me it cant sync and to restore it back to factory settings. how do i do this without losing all of my contact list, music i purchased on my phone, and all the other data and pics? i do have i cloud that recently backed up, but does i cloud back up my contacts to?
i have icloud but does that backup everything thats on my phone currently? even music that i have purchased on my phone thats is on my itunes? pic, contacts, apps?
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Alright, I've had this problem for a while now, and I'm at my wit's end. Hope someone can help me.
First of all, I'm running Windows 8.0 on a Lenovo, using iTunes 11.1.5, and an iPhone on iOS 7.0.6.
Problem is, when I plug my iPhone 5 into my computer, the computer recognizes the iPhone, but for some reason, iTunes doesn't realize it's there. On top of that, every time I plug in, my phone gives me the same "Trust this computer?" prompt, like it doesnt recognize the computer I told it to trust 5 seconds ago. A couple times, I got lucky and iTunes dignified me with a "An iPhone has been detected, but could not be identified properly." prompt. I've tried uninstalling and reinstalling the mobile device driver, updating everything, uninstalling and reinstalling iTunes, resetting my iphone settings, but nothing works. Any ideas?iOS: Device not recognised in iTunes
Windows: http://support.apple.com/kb/TS1538 -
I plug my iphone 3gs into my laptop and it no longer syncs with my iTunes. I've tried all the trouble shooting methods and nothing works. My iPhone doesn't appear on iTunes or under "My Computer." Does anyone know how to fix this?
If AMDS is running, you are using a USB port directly on the computer and not a hub, you have disconnected other USB devices except keyboard and mouse, you have completely uninstalled and reinstalled iTunes as described in http://support.apple.com/kb/HT1925, You have tried cleaning the connector on the bottom of the phone, you have tried a different cable, you have installed the latest USB drivers for your computer, you have disabled your antivirus and firewall, you are running as an Administrator account and you have tried creating a new user on your computer and connected when logged in as that user then you have exhausted my knowledge. The only other thing to try is a different computer. If it isn't recognized on a different computer you have a hardware problem. Good luck!
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Hello People!
I'm getting an error message when I plug my iPhone 4 into my computer. It says, "This iPhone cannot be used because the Apple Moblie Device Service has not been started." What does this mean? I've never had this error before. It's also giving the same message with my iPod touch. Please help!
Thanks,
DanaGalYou can easily check whether you've the Apple Mobile Device in your computer.
Right click 'My Computer' , then Manage => Services and Applications => Services. Apple Mobile Device is listed in alphabetical order. If none, it means you've not download iTunes into your computer yet. If yes, please ensure the Apple Mobile Device is in 'Started' status.
Good luck -
So when I plug my iPhone 3GS into my iMac, for music reasons, it says I have 123 songs. When I plug my iTouch into my iMac it says I have 565 songs on my iTouch. I have the same apple idea for both my iPhone and iTouch, how do I transfer my 565 songs on my iTouch to my iPhone? PLEASE HELP!!!
When you connect your iPad or iPod to the Mac, click on the device name in iTunes - don't click on the arrow on the device. Then click on the Music tab in the main window pane. Now you should see 'Sync Music' and all your playlists, artists and albums. Here you mark the checkboxes for what should be synced.
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When I plug my iphone 4s into the usb in my car, text and notifications sounds are gone.
When I plug my iphone 4s into the usb in my car, text and notifications sounds are gone. The phone only vibrates, no sound. The ringer works fine, and the music plays through the stereo system just fine. When I try to turn up the volume, the ringer shows on the screen, but it will not increase in volume. When I unplug the usb, everything works fine. I have tried different cords and different cars, all with the same result. This only happens in the car, when hooked up to the usb in the house or to the computer, everything works fine. When plugged into the car, the sound disappears. Any ideas?
See either http://support.apple.com/kb/TS1538 (windows) or http://support.apple.com/kb/TS1591 (mac).
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