TS1702 iBooks will not update, now locked out of it. All books and PDF will be lost if uninstall. Ideas?

iBooks will not update, now locked out. All books and PDF will be lost if uninstall. Ideas?

Hi Email_user_02,
Thanks for the post and welcome to the forum.  I am very sorry to hear you have been locked out of your email account.
If I had to speculate as to what has happened I would think that when the home move order was placed your email address was not moved to your new account.  If your email is not linked to a broadband account or premium mail then the message you are receiving would be correct.  However its clear that this is our fault and I am really sorry about this. This is something that I can sort out.
Can you please get your details off to me in an email?  Just click on my username, (SeanD) and you will find the 'Mods contact link' under the 'About me' section of my profile.  Once I have your details I will be able to confirm what has happened but more importantly I will ensure that nothing happens with this email address.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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