TS3694 my iphone 4s wont turn on (apart from when you connect it to the pc or wall socket i get the itunes recovery screen) so i tryed to update and restore my device and it comes up with error 21 ive tryed holding the home button and power button

i just get put back to the itunes recovery mode please help ive changed the battery and still nothing is working

Did the error message contain any numbers - if so, post here. Try recovery mode as described in this article:
iOS: Unable to update or restore

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My pc keeps saying usb device not recenized iv tryed so i cant restore my ipod touch 3g it works with iphone4 iv tryed diffrent wires and still the same

my pc keeps saying usb device not recenized iv tryed so i cant restore my ipod touch 3g it works with iphone4 iv tryed diffrent wires and still the same plz help

Hello again Graham,sorry I spelt your name wrong on my last post ... Ok I went to the device manager and found a yellow mark. I went to it and selected re install driver. I then re booted my pc. I now have no yellow marks in the list but my pc still wont recognise my iphone.
Could I try anything else ?
Cheers Chris

When try to update apps, put my password in it comes up with error message, cannot connect to iTunes store? Same for new apps too?

I have tried to correct error message by updating iPad, iTunes and security but still get same message "cannot connect to iTunes store?

it only happens for previous purchases - if you have a computer you can try to download your purchase history there and then just sync them to your device - http://support.apple.com/kb/ht2519 - http://support.apple.com/kb/ht1386.

HT2731 When connecting to Itunes it asks to review. When I review and put in all details it comes up with red writing to contact support

When connecting to Itunes it asks to review. When I review and put in all details it comes up with red writing to contact support. Why and how?

We are fellow users, we won't know why. You can contact iTunes Support via this link : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

My iphone 4s wont turn on with out being pluged in and when i unplug it it dies instantly i pluged it in put it in dfu mode and tried to restore it hoping it might help but its stuck in dfu and has restore error 21 help!!!

my iphone 4s wont turn on with out being pluged in and when i unplug it it dies instantly i pluged it in put it in dfu mode and tried to restore it hoping it might help but its stuck in dfu and has restore error 21 help!!!

Hey jestinsinclairr,
Thanks for using Apple Support Communities.
After reviewing your post, it sounds like you had one issue and then got a second trying to resolve the first. A frustrating situation for sure. The first article linked has what to do if it is not powering on unless plugged in. The second article addresses the error you are receiving when trying to restore.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Will not turn on, will not turn on unless connected to power, or unexpected power off
Resolve iOS update and restore errors
http://support.apple.com/kb/TS3694#10
Check for hardware issues
Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
Have a nice day,
Mario

Just got new air and trying to set up. When I put in my Apple ID and password it comes up with error message 'can't sign in because of server error. Try again signing on.' Trying again does not fix. I know my ID and PW are right as work on other devices.

Just got new air and trying to set up. When I put in my Apple ID and password it comes up with error message 'can't sign in because of server error. Try again signing on.' Trying again does not fix. I know my ID and PW are right as work on other apple devices I have.

Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime: Set-up, Use, and Troubleshooting Problems
http://tinyurl.com/32drz3d
 Cheers, Tom

TS3694 I am unable to restore my iPhone4, I have iOS6 and latest iTunes installed and when trying to sync or back up it comes up with Error −54. How or what do I do to fix this?

I am unable to restore my iPhone4, I have iOS6 and latest iTunes installed and when trying to sync or back up it comes up with Error −54. How or what do I do to fix this?

== Error -54 ==
From an OS9 reference, error -54 is a software lock on a file or a permissions error. (Some of the old codes still apply to OSX although there is no formal list of OSX error codes.)
First, try simply restarting your computer.
iTunes Library cannot be saved (Error -54) - https://discussions.apple.com/thread/1912814
Unknown error (-54) while syncing ipod - https://discussions.apple.com/thread/1082953 - problem was locked files
Why does iTunes keep showing a -54 error when I sync my iPad? - https://discussions.apple.com/thread/3727114
Error -54 possibly related to Touch Copy - https://discussions.apple.com/thread/3727114 - cleared by deleting preferences on iPad.

HT4623 my phone will not pick up network, i have tried restoring on i-tunes and it comes up with error message -1

my phone will not pick up network, i have tried restoring on i-tunes and it comes up with error message -1

Here's what that error means:
Error 1 or -1
This may indicate a hardware issue with your device. Follow Troubleshooting security software issues, and restore your device on a different known-good computer. If the errors persist on another computer, the device may need service.
This comes from this article:
http://support.apple.com/kb/TS3694#error1

My iphone 5s wont turn on. I tried to recover it through itunes and it didnt work. It said that due to an error my phone could not be restored. However when I plug it into itunes via my computer it turns on, I get the apple, the white line beneath it?????

My iphone 5s wont turn on. I tried to recover it through itunes and it didnt work. It said that due to an error my phone could not be restored. However when I plug it into itunes via my computer it turns on, I get the apple, the white line beneath it???? As soon as I remove it from the computer it goes completly off again???????

Hey beaches37,
Thanks for the question. I understand you are experiencing issues with your iPhone 5s. You mentioned you received an error when attempting to restore. If you remember this error, the following article may help to resolve it:
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
Furthermore, you may want to try restoring your iPhone in recovery-mode:
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Thanks,
Matt M.

I have a ipod 1st gen, its frozen and wont back up. comes up with error code 1 can someone please help.

I have a ipod 1st gen. its frozen and wont back up. comes up with error code 1. can someone please help.

Hi billewen690,
The resource below may help troubleshoot the issue you are having with your iPod touch being unresponsive.
If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
https://support.apple.com/en-us/HT201412
Try these steps:
Make sure that you have iTunes 12 or later on your computer.
Put your device in recovery mode.
When you get the option to restore or update, select Update. This will reinstall iOS without erasing your data.
Get more help
If you still need help after trying the steps above, contact Apple Support.
Last Modified: Jan 14, 2015
Hope that helps ...
- Judy

HT203200 i have a windows 7 laptop, and my itunes account wont log in, it is logged in on internet explorer on the website but when i come to log in on the itunes software on the laptop it comes up with error (-51) i defo have the right password, help!

i have a windows 7 laptop, and my itunes account wont log in, it is logged in on internet explorer on the website but when i come to log in on the itunes software on the laptop it comes up with error (-51) i defo have the right password, help!

fighter19lisa wrote:
that only makes it say its synced, when its not.
No, it does not. It transfers purchases from the iDevice to the computer. The computer must be authorized for the Apple ID that the content was acquired with.
fighter19lisa wrote:
my playlists wont show up on the phone.
Are they selected to sync? Is Manually Manage content on the device selected?
fighter19lisa wrote:
i had to change my password for my aol account again and i still cannot get my email on my phone to even work
What does that have to do with syncing content to the device? FYI, nothing.

Hi i have just tried to update i tunes and it has crashed and uninstalled i tunes off my laptop. I have tried to install i tunes again but it wont and comes up with error messages

Hi i have just tried to update i tunes and it has crashed and uninstalled i tunes off my laptop. I have tried to install i tunes again but it wont and comes up with error messages

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2
Message was edited by: turingtest2

Ive tried everything and i cannot download ios 7! everytime i do it over itunes it comes up with the 1349 error message or something and i fixed that and it still comes up with errors, also if i try it on my iphone it says im not connected to the internet

i am connected to the internet when i start the download and at no point do i get disconnected? ive tried using my friends wifi's too and the same happens? HELP!

Hey mikeefosteer,
Thanks for the question. I understand you are experiencing issues updating to iOS 7. The following article may help to resolve your issue:
iOS: Troubleshooting update and restore issues
http://support.apple.com/kb/TS1275
If you are experiencing error 3194, see this article:
iOS: Restore error 3194 or 'This device isn't eligible for the requested build'
http://support.apple.com/kb/TS4451
If you are experiencing a different error message, see this article:
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
Thanks,
Matt M.

TS2830 Every time I try to sync my ipod it come up with "error 13019" I have tried every help option on this website and my sisters ipod sync's normallly. What can I do?

Ipod comes up with ERROR 13019

(copied from here)
Resolution
Update to the latest version of iTunes. The latest version of iTunes can be downloaded from this page. If updating to latest version of iTunes does not resolve the issue, continue: Error occurs while syncing music
The error will most commonly occur while syncing music. This issue can be resolved by following these steps:
Select the device name in iTunes under Devices.
Click the Music tab and under the Sync music option, choose Selected playlists.
Deselect the Voice Memos playlist.
Click Apply and then click Sync.
If the above steps do not resolve the issue, check the device and the iTunes library for duplicate voice memos. If you find any duplicate voice memos, delete the duplicates and then sync.If those steps do not resolve the issue, then follow these steps:
Select the device name in iTunes under Devices.
Click the Music tab and deselect the Sync Music option.
Click Apply and then click Sync.
After the sync is complete, reselect the Sync Music option.
Click Apply and then click Sync.
Test in a new user account
If the steps above do not resolve the issue, attempt to sync with iTunes while logged in as a new admin user. Follow these steps to create a new administrator user:
Windows XP, Windows Vista, and Windows 7
Mac OS X
From the Apple menu, choose System Preferences.
Choose View > Accounts.
Click the "+" (you may need to authenticate to be able to click this).
Give the new user account a name and short name and enter a password.
Select the checkbox for "Allow user to administer this computer". This makes the user an admin user.
Click Create Account.
Log out and then log in to the new account.
If the error does not occur in the new user account, other content is causing the error. Proceed to the next section.
If the error does occur in the new user account, the issue may be caused by content downloaded or created on the device, such as podcasts and voice memos. Removing content from the device may address the issue.
Error occurs while syncing other content
If the error occurs while syncing content other than music (applications, podcasts, and so on), perform the same steps as above, but deselect the content that stops the sync. Deselect one type of content, then attempt to sync. Continue until you sync without error. Deselect Apps last, since restoring your Apps would take longer than restoring other content.

I have an iPhone 5, yesterday it wasn't receiving any signal. I reset it and when it cam back on it said plug into iTunes, i did that but now it comes up with error 9006 and 39. What do i do, i have tried different wires, and different plug

I have an iPhone 5, yesterday it wasn't receiving any signal. I reset it and when it cam back on it said plug into iTunes, i did that but now it comes up with error 9006 and 39. What do i do, i have tried different wires, and different plug in holes, I've left it for the night and tired again this morning.

Error code 9006 is related to the computer's security software settings, 39 is not listed inResolve iOS update and restore errors try turning the security/anti-virus software off if you are using something like that. Then you may need to restore via the recovery mode since that is what the graphic of a USB wire connecting to iTunes means, it has already entered recovery mode...see http://support.apple.com/kb/HT1808 for instructions on recovery mode restoring.

TS3694 my iphone 4s wont turn on (apart from when you connect it to the pc or wall socket i get the itunes recovery screen) so i tryed to update and restore my device and it comes up with error 21 ive tryed holding the home button and power button

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