TS3899 Email safe senders going to junk folder

How to stop safe senders from going to the junk folder?

Change the Junk filter options via the email provider's website. Or, some email providers, if you move a message from junk to inbox, will auto-detect that you're 'trusting' that email address.

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Emails from iPhone going to Junk folder caused by signature

I recently came across an issue when sending emails from my iphone using my business account. When I send emails to users of Outlook 2010, my emails go straight to their junk email folder, but for other versions of Outlook this does not occur. I appears that my email signature is causing this issue as I deleted my signature and the problem was solved. I want to be able to keep my signature in my emails that are coming from my iPhone, but I don't understand why the signature is triggering the junk email filter in Outlook 2010. Has anyone had this problem?

I don't understand why the signature is triggering the junk email filter
Because Outlook is interpreting the text / content / formatting of your signature as that which could be viewed as junk.
This has nothing to do with your iPhone, but is an Outlook "issue"

EMOD Emails going into Junk Folder

I created an email campaign in EMOD, targetting 330 customers. Just to be on the safe side, I also added myself as a recipient on the list. The emails went out successfully as scheduled, but I noticed that instead of the inbox my email has gone directly into the Outlook Junk folder.
The email was designed so that it is sent FROM a person's email address, but any REPLY-TO go into a generic email account for an internal team to monitor. Also, the email does not have the (bhd-bounce etc...) as this was removed by Customer Care.
Can someone please explain how I can avoid the emails going into Junk Folder? I am concerned that our customers will not see the email, or that the Response Status for this campaign will not reflect true results.
Please advise.

Hi CRMwise,
I could not understand what this means:
If you need to white list for your company the information below should help:
mail-11.crmodmail.com (141.146.155.148)
Did you follow up with Oracle to find out how to whitelist your emails?
Oracle claims that they take extra care to ensure that mails sent from their server are whitelisted. However, I guess that would not stop the individual email address mentioned in the From field from getting blacklisted.
Do share your experience how you mange to resolve this issue. Here is an interesting link I came across:
http://blog.bronto.com/2010/03/01/whitelisting-why-its-important-and-what-you-can-do-about-it/
Ady

Outgoing mail to friends sometimes goes to Junk folder when I use a link in

Some of my emails end up in friends Junk folder. My signature has a link to my site, and that might be the reason. Is there a way to keep the link in the signature?

Normally, Firefox has no problem with target="_blank". I wonder whether you are getting some interference from a particularly aggressive add-on pop-up blocker? You could try disabling ALL nonessential extensions and see whether that resolves it.
orange Firefox button ''or'' classic Tools menu > Add-ons > Extensions category
Any difference?

I've just got an email that came into my junk folder asking me to reset my account is this spam?

I've just got an email that came into my junk folder asking me to reset my account is this spam?
It claims there was suspicious activity as there was a log in attempt from an unknown device then provides a link o enter my data, which I haven't done, why would apple be asking for my credit card details?

It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message to Apple.
[email protected]
The link below has information to help identify fraudulent emails.
http://support.apple.com/kb/HT4933

Incoming emails going to junk folder instead of inbox

i I have an iPad and every time my sister emails me it goes into the junk folder instead of the inbox. Is there a setting I need to change?

Just move the message back to your inbox and her emails won't appear in "Junk" anymore. You probably confused "Trash" with "Junk".
-Ethan

.Mac Email Address Going into Junk Folder

Hi, I have an original .mac email address and when I send emails they are going into peoples junk folder, regardless of their email provider. Any ideas why, and how i can fix this? Important emails are getting missed as a result. Appreciate any help.

Mail>Preferences>Junk Mail
Uncheck the 2 boxes marked below.

Emails going into "Junk" folder

The default junk folder is called "Junk Email" however this one user has "Junk" folder above that in which only emails that he receives from linkedin.com go in there. My first thought was that he has a rule sorting linkedin.com emails
into that folder but after checking local and server side rules there are none with that criteria that exist.
Next since that's not a default folder, I said let's permanently delete the "Junk" folder and see what happens. Sure enough the next email he received from linkedin.com created a new "Junk" folder and sorted that email in there.
How can this be happening?
The user wants to keep the filtering on the low setting and we have already whitelisted linkedin.com.
I want to know how come there are two junk folders, one called "Junk" and the default "Junk Email" folder. Typically there is only the second one
How this mail is being routed in there because there are no rules that specify any mail to go into that folder.
Maybe there is a hidden rule I am not seeing. Possibly going to try OUTLOOK.EXE /cleanrules /cleanserverrules after hours and then re-create his existing rules.

I think it's the galaxy - seems to be an issue with samsung:
http://www.slipstick.com/outlook/moves-email-junk-folder/
Go into Settings, General Settings, Spam and remove addresses that should not be spam.
Diane Poremsky [MVP - Outlook]
Outlook & Exchange Solutions Center
Outlook Tips
Subscribe to Exchange Messaging Outlook weekly newsletter

Almost all incoming emails going to junk folder

I've been using Thunderbird for a few months now with very few glitches. However, suddenly, it is putting almost all my incoming emails into the junk folder. I believe my junk settings are appropriately set. I have attached a screen shot of them. What I am doing wrong?

Just to verify that its TB and not the server that moves the mail into junk, change destination of your junk to a local junk-folder.
Then also disable adaptive junk mail control temporarily. To see if this is causing it.

I have mail going to junk folder, that is not marked as junk

I have been using mac for almost a year and I starte dusing the mail app that comes with the os, I have sevral email accounts on it, some mail that has never been marked as junk is going to the junk folder and when i click on the junk icon it markes it as junk click on it again and unmarks it as junk then i transfer it to inbox but the next email will go to junk, this is happaning with some email from people i dont have in my adress book, and emails from twitter and facebook. is there a way i can mark certain senders as safe? for it to go into the inbox instead of junk?
please let me know
many thanks
Jason

Can't you turn it off completely?
I ave not much experience with spam/junk handling in Mail. I am not sure whether marking a mail as spam/junk it will be remembered always. There are third party spamfilters that you can install. I do not use them.
Lex

Legit Email Being Moved to User Junk Folder

I am not sure if this is the correct forum to ask this or not. So if this needs to be moved, would a moderator please move it.
What we have is a user is seeing certain email from the internet being placed into the user junk folder. The user uses the OWA not outlook. Our setup is exchange 2013 SP1 with a 2 member DAG. We do use Mcafee's Security for Exchange but when the headers
of the legit email are viewed, Mcafee's Security does NOT scan it AND Mcafee Security is NOT set to deliver SPAM to the user junk folder. We have the malware option of Exchange disabled. The scanned header part of the legit email says it uses spamassassin.
Here is the full header with sensitive info removed:
Received: from ourexchange.domain.com (192.168.123.12) by
ourexchange.domain.com (192.168.123.12) with Microsoft SMTP Server (TLS)
id 15.0.847.32 via Mailbox Transport; Mon, 8 Dec 2014 08:37:28 -0500
Received: from 2ndDAGmemeber.domain.com (192.168.123.9) by
ourexchange.domain.com (192.168.123.12) with Microsoft SMTP Server (TLS)
id 15.0.847.32; Mon, 8 Dec 2014 08:37:27 -0500
Received: from rock.pidgin.im (209.191.187.69) by 2ndDAGmember.domain.com
(192.168.123.9) with Microsoft SMTP Server id 15.0.847.32 via Frontend
Transport; Mon, 8 Dec 2014 08:37:27 -0500
Received: from localhost (localhost [127.0.0.1]) by rock.pidgin.im (Postfix)
with ESMTP id 862B415E57F4; Mon, 8 Dec 2014 08:36:15 -0500 (EST)
X-Virus-Scanned: Debian amavisd-new at rock.pidgin.im
Received: from rock.pidgin.im ([127.0.0.1]) by localhost (rock.pidgin.im
[127.0.0.1]) (amavisd-new, port 10024) with LMTP id SjgIxLi8pwK9; Mon, 8 Dec
2014 08:36:13 -0500 (EST)
Received: from rock.pidgin.im (localhost [IPv6:::1]) by rock.pidgin.im
(Postfix) with ESMTP id 28B0215E57ED; Mon, 8 Dec 2014 08:36:13 -0500 (EST)
X-Original-To: [email protected]
Delivered-To: [email protected]
Received: from localhost (localhost [127.0.0.1]) by rock.pidgin.im (Postfix)
with ESMTP id 3F39F15E572C for <[email protected]>; Mon, 8 Dec 2014 08:36:11
-0500 (EST)
X-Virus-Scanned: Debian amavisd-new at rock.pidgin.im
Received: from rock.pidgin.im ([127.0.0.1]) by localhost (rock.pidgin.im
[127.0.0.1]) (amavisd-new, port 10024) with LMTP id VWRen55-tvpC for
<[email protected]>; Mon, 8 Dec 2014 08:35:52 -0500 (EST)
Received: from auth.a.painless.aa.net.uk (auth.a.painless.aa.net.uk
[90.155.4.51]) by rock.pidgin.im (Postfix) with ESMTPS id 069D815E1ABE for
<[email protected]>; Mon, 8 Dec 2014 08:35:52 -0500 (EST)
Received: from 219.250.187.81.in-addr.arpa ([81.187.250.219]
helo=[192.168.1.37]) by a.painless.aa.net.uk with esmtpsa
(TLSv1:AES128-SHA:128) (Exim 4.77) (envelope-from
<[email protected]>) id 1XxyTa-0006q5-Gt; Mon, 08 Dec 2014 13:35:48
+0000
Message-ID: <[email protected]>
Date: Mon, 8 Dec 2014 13:36:08 +0000
From: David Woolley
User-Agent: Mozilla/5.0 (X11; Linux x86_64;
rv:31.0) Gecko/20100101 Icedove/31.2.0
MIME-Version: 1.0
To: Duncan Anderson <[email protected]>
Subject: Re: cant access Pidgin
References: <[email protected]>
In-Reply-To: <[email protected]>
X-Pidgin-SpamProbe: GOOD 0.0000010 9a9e88a5e77c0f07e773e841e70ec91b
X-Pidgin-Spam-Flag: Clean
X-BeenThere: [email protected]
X-Mailman-Version: 2.1.15
Precedence: list
Reply-To: <[email protected]>
List-Id: "End-user support for Pidgin, Finch and libpurple" <support.pidgin.im>
List-Unsubscribe: <https://pidgin.im/cgi-bin/mailman/options/support>,
<mailto:[email protected]?subject=unsubscribe>
List-Archive: <https://pidgin.im/pipermail/support/>
List-Post: <mailto:[email protected]>
List-Help: <mailto:[email protected]?subject=help>
List-Subscribe: <https://pidgin.im/cgi-bin/mailman/listinfo/support>,
<mailto:[email protected]?subject=subscribe>
Content-Transfer-Encoding: quoted-printable
Content-Type: text/plain; charset="windows-1252"; format=flowed
Errors-To: [email protected]
Sender: Support <[email protected]>
Return-Path: [email protected]
X-MS-Exchange-Organization-Network-Message-Id: long-alphanumeric-number
X-MS-Exchange-Organization-AuthSource: 2ndDAGmember.domain.com
X-MS-Exchange-Organization-AuthAs: Anonymous
There aren't any rules on the exchange server. Does exchange do any form of spam scanning?
We do not have an edge server.

Hi,
According to your posting, I noticed that there are two third-party value in the message header:
X-Pidgin-SpamProbe: GOOD 0.0000010 9a9e88a5e77c0f07e773e841e70ec91b
X-Pidgin-Spam-Flag: Clean
Generally, we can use the X-MS-Exchange-Organization-SCL value in message header to check whether the message is spam message in Exchange environment. I am not familiar with the X-Pidgin-Spam-Flag value which may be a value for a third-party spam filter.
For more information about SCL in Exchange server, please refer to:
http://technet.microsoft.com/en-us/library/aa995744(v=exchg.150).aspx
If the issue only happens to a specific user and specific messages which are send from specific senders, we can add these senders in a Safe Sender list in your Anti-Spam program to have a try.
Regards,
Winnie Liang
TechNet Community Support

Most Mail is Going To Junk Folder... Even From Apple. Any Thoughts?

I feel like maybe I'm missing something obvious, but anyone know why much of my mail is going directly into my junk folder? I have three .mac accounts and even mail sent from one to the other goes into my junk folder. Also the weekly iTunes update just ended up there. Huh?
The other issue I have is that I can't find a way to mark anything that ends up in junk as "not junk". It only offers "mark as junk" even if I right click.

Anyone...? No one else has noticed this? Any help appreciated but I can't imagine that I'm the ONLY one that is dealing with this. I got home tonight to find 3 Emails from various airlines & travel agents (all of which I have received a million times before) that ended up in my junk folder. Most of my mail from friends still goes to my inbox, but it's looking like darn near anything that isn't a personalized Email ends up in my junk. Help...?!

All mail going in Junk folder

Since upgrading to Mavericks all my mail is going straight into my Junk folder apart from a trial email I sent to myself. It seems that it is not recognising genuine mail sent from anyone other than people in my contacts.
Has anyone any idea how I can change this from happening?

Have you made any changes to the junk filter in Preferences > Junk Mail > Advanced? Try this:
1. Go to Preferences > Junk Mail, disable junk mail filtering, then enable it again. This resets the rule that governs what the junk filter does.
2. Choose either Training or Automatic mode (it doesn’t matter) and leave the other options checked. Click Advanced to see how the junk filter rule is defined now if you want, but don’t touch anything there.
3. Reset the junk filter database (Preferences > Junk Mail > Reset).

"Good" mail going into Junk folder

For the last 2-3 weeks I have started seeing my "good" mail, get delivered to my junk folder. This is mail that I've been receiving for months or even years. None of this mail is personal: some of it is from politicians, some are recipes, one was my place of employment, Macworld. Occasionally I'll send myself an email from my .mac account to my .mac account and it ends up in the junk folder. Almost everything that's going to my junk folder are emails that I have signed up for at one time or another. I'm getting "true junk" delivered there, too.
Any ideas why this is happening and what I can do to reverse the trend? Yes, I'm hitting "Not Junk."
Thanks.
Chip

Do you have two different accounts forwarded to one? That's not good.
On your wife's account, your e-mail messages are junk because they aren't hers. The best thing to do is have separate e-mail accounts. You could also create a rule to send your email into a different folder before the junk filter sees it.
In the future, please start your own discussion topic.

Mail going into junk folder that's not junk

I have tons of emails suddenly going into my junk folder, but they are not even being marked as junk email. These are emails that used to always come in fine. It's happening to all my accounts, so I don't think it's to do with the provider, especially since one is my Mac account. Any idea what's going on?

Mail>Preferences>Junk Mail
Uncheck the 2 boxes marked below.

TS3899 Email safe senders going to junk folder

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