TS4268 I have done all of the above and nothing is working. How do I get this imessager to work. Now having to re load my phone!

I bought an i phone 5 a month ago as my children are in school in the UK and I want to be in touch on imessage and face time. I can not get the imessage to work I have re set the phone a number of time and all I get is " waitting for activation" well a month later I am still not activated! what is going on???

did you restore the phone in itunes and set it up as a new phone?

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HT203433 I have done all of the above and neither my IPod or IPad will auto down load book smaples. The Auto switches just turn off after a few seconds.

I have tried to follow the steps and everything the HELP steps say to do is completed. Yet the slide "on" switches on both the iPad and iPod will not stay in the on position. They immediately slide to off. I get the error message they must be turned on........ Is there some other setting or trick to this? I want to preview boooks from itunes store. The version of iBooks is the latest also. Even though my job involves computer programming, I find these Apple products have such limited support for such expensive objects. I have had two college students check this to avail also, one of whom just graduated with a computer science degree...... Very discouraging

I have tried all the steps in the users guide except the restore as new. The reason I have not taken the time to do this two new devices do not work. When I got the iPod back in December, it did not work. I was taking an international trip and wanted to see some book samples and could not. I have been busy since the trip and haven't taken time to try to trouble shoot. Now my company gave me a iPad for being a very long term employee and it does the same thing. That is why I spent hours reading the FAQs, etc, trying to make the switches stay on. That is why I do not think it worth the time to reset as new.. Being a computer tech, It appears to me that the problem lies in the iTunes program on my desktop, rather than both new IOS devices.
Thanks in advance for the thoughts and suggestions.

HT1311 I have done all of the above but when I try to update my Apps it still says that my ID is not valid for the US store and I must switch to the UK? My settings already say I am with the UK? What do I do?

I have done all of the above but when I try to update my Apps on my iphone it still says that my ID is not valid for the US store and I must switch to the UK? My settings already say I am with the UK? What do I do?

ok well like lllaass said, most apps require 4.3 or later iOS software. chances are since the apps worked before, the apps themselves got updated and will no longer work with your software version.

HT201412 I have tried all of the above and still can't get my ipad to respond

I have tried all of the above and still can't get my ipad to respond

Everything? Did you see the very last part about restoring the iPad and did you notice that there is another link in that step in case you cannot restore the iPad?
Symptoms
Your iPhone, iPad, or iPod touch may occasionally stop responding to buttons, switches, or touchscreen input and may exhibit one or more of the symptoms listed below.
Resolution
If any of these symptoms occurs, follow the steps in this article to resolve the issue. The device:
Does not return to the Home screen after pressing the Home button
Does not wake from sleep after pressing the Sleep/Wake button
Does not turn on (or power on) when pressing any button
Appears frozen or unresponsive
Is unable to "Slide to Unlock" or "Slide to Power Off"
If a single application is not responding or freezes when it opens, you can force it to close
Press and hold the Sleep/Wake button until the red slider appears. When the red slider appears, release the Sleep/Wake button.
Instead of dragging the red slider, press and hold the Home button for six seconds.
If the device does not return to the Home screen, see the steps below to restart.
If the device is unresponsive or certain controls aren't working as expected, try restarting
To turn off the device, press and hold the Sleep/Wake button until the red slider appears.
Slide your finger across the slider to turn off the device.
To turn on the device, press and hold the Sleep/Wake button until the Apple logo appears.
If the device remains unresponsive or does not turn on (or power on), try resetting
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds.
If there is no video, verify that the device has enough charge to turn on
If you are using an iPad, ensure that it's connected to the 10W USB Power Adapter.
Let charge for at least twenty minutes, then see if it starts normally.
If there is no image on the screen, press the Home button to attempt to wake the device.
If the screen displays a red battery icon, let the device to continue to charge until it turns on.
If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes
Connect the device to your computer and open iTunes.
If the device appears in iTunes, select and click Restore on the Summary pane.
If the device doesn't appear in iTunes, try using the steps in this article to force the device into recovery mode.
Additional Information
Ensuring that your iOS device is kept updated to the latest software should minimize the occurrence of these issues.

TS1559 i have done all of the above wifi worked briefly but is greyed out again what can i do

i have followed apples instructions to solve the problem the wifi worked briefly but is greyed out again can anybody help have done ios7 update

Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
Change the channel on your wireless router (Auto is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

HT1414 I have done all of the above, still I cannot get nor my wifi or blue tooth to work they are greyed out and the wheel keeps on spinning, what else can I do?

Ever since I updated to IOS 7.0.2 I cannot connect to wifi or bluetooth it will not allow me to do so, I have followed all the instructions found on the support page and nothing brings my services back to normal. Help please what do I do, you can always email me to [email protected] any help will be appreciatted

did you restore the phone in itunes and set it up as a new phone?

TS1398 I have tried all of the above and am still unable to connect to my home broadband, the pc is fine and so was the itouch up until yesterday, any help would be gratefully received.

Yesterday my wifi would not work on my itouch, it has been fine since purchasing. Today I have tried everything mentioned by supporters including restoring the itouch, but just get the message "unable to join the network". Anyone have any more tips?

Are you positive you are entering in the correct password? Have you tried rebooting the router by unplugging it from power for about 30 seconds or so?
What happens if you head to Settings -> General -> Reset, tap Reset Network Settings, and then try to reconnect to your home Wi-Fi network.
B-rock

HT201210 I am trying to restore factory settings on my old iphone 4 so i can do the trade in program but i keep getting error message 3014 and i have tried all trouble shooting tips and nothing is working does anyone have any advice? Thank you

I am trying to restore factory setting on my old iphone 4 so i can send it back to my wireless company for the trade in program. I keep getting error message from apple 3014. I have tried all troubleshooting tips and still get the error message. Does anyone have any tips? Thank you

I've tried a lot of the stuff mentioned at that link and elsewhere, modifying host files etc. trying to downgrade my iPhone 4 back to 5.1.1 no luck , apple has locked up 5.1.1 for my phone and iPad . one post said I'm "stuck with iOS 6" darn I should have been more careful. I have the 5.1.1 Ispw on my MacBook its a permissions thing I don't understand. I'll post when I find a way around it and I will . iOS 6 took away most of my AirPlay functionality . to hek with iPhone 5 I'm starting to look at android. big bummer apple

Stuck at "accessing itunes store" have tried all suggestions so far and nothing has worked..

when i open itunes i am infinetly stuck at "accessing itunes store" during which it will not allow me to authorize my computer, sign in, etc. . So far i have tried restarting my computer, cmd command, re-install, unistall qucik time player/safari, reset router. i am not sure what else there is to do for this problem. none of the other threads have helped me at all. what else is there to do to fix this?

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

Hi, I got my iphone 4 from a friend only 2 months ago. I dropped it from 90cm off the ground and it smashed. How can I get this fixed? Can I get a new phone? If not how much will I have to pay? Thankyou....

If my phone is only 2 months old (but second hand so dorm know how old infact), and I dropped it from 90cm....will I have to pay to get it fixed or will apple give me a brand new phone?

You show an iPhone 4 in your profile. If this is the case, the out of warranty replacement cost at the Apple store for the iPhone 4 is $149US. You would need to check your location for comparable cost.

HT5621 I set up an apple ID, however it was incorrect. The user name should have a "dot" between the 1st and last name. How do I fix this?

I set up an apple ID, however I inadvertently made an error in the user ID. How do I fix this?
<Email Edited by Host>

It's a really bad idea to post your email address - it's an invitation to spam - and I've asked the Hosts to remove it.

HT4060 I have done all of the above, it still tells me "Not Charging" it is pluged into the wall of a good socket with an IPad plug that works perfect on my IPhone

My IPad keeps saying "Not Charging" and it is plugged to the wall on a good outlet that just charged my IPhone with the same plug! What is wrong with the IPad?

The iPhone charger doesn't put out enough power to charge the iPad. Use the iPad charger. You can use the iPad charger on the iPhone & it will charger the iPhone faster.
The quickest way (and really the only way) to charge your iPad is with the included 10W or 12W (5W on Mini) USB Power Adapter. iPad will also charge, although more slowly, when attached to a computer with a high-power USB port (many recent Mac computers) or with an iPhone Power Adapter (5W). When attached to a computer via a standard USB port (2.5W, most PCs or older Mac computers) iPad will charge very slowly (but iPad indicates not charging). Make sure your computer is on while charging iPad via USB. If iPad is connected to a computer that’s turned off or is in sleep or standby mode, the iPad battery will continue to drain.
Apple recommends that once a month you let the iPad fully discharge & then recharge to 100%.
How to Calibrate Your Mac, iPhone, or iPad Battery
http://www.macblend.com/how-to-calibrate-your-mac-iphone-or-ipad-battery/
At this link http://www.tomshardware.com/reviews/galaxy-tab-android-tablet,3014-11.html , tests show that the iPad 2 battery (25 watt-hours) will charge to 90% in 3 hours 1 minute. It will charge to 100% in 4 hours 2 minutes. The new iPad has a larger capacity battery (42 watt-hours), so using the 10W charger will obviously take longer. If you are using your iPad while charging, it will take even longer. It's best to turn your new iPad OFF and charge over night. Also look at The iPad's charging challenge explained http://www.macworld.com/article/1150356/ipadcharging.html
Also, if you have a 3rd generation iPad, look at
Apple: iPad Battery Nothing to Get Charged Up About
http://allthingsd.com/20120327/apple-ipad-battery-nothing-to-get-charged-up-abou t/
Apple Explains New iPad's Continued Charging Beyond 100% Battery Level
http://www.macrumors.com/2012/03/27/apple-explains-new-ipads-continued-charging- beyond-100-battery-level/
New iPad Takes Much Longer to Charge Than iPad 2
http://www.iphonehacks.com/2012/03/new-ipad-takes-much-longer-to-charge-than-ipa d-2.html
Apple Batteries - iPad http://www.apple.com/batteries/ipad.html
iPhone: Hardware troubleshooting (Power/Battery section also applies to iPad)
http://support.apple.com/kb/TS2802
Extend iPad Battery Life (Look at pjl123 comment)
https://discussions.apple.com/thread/3921324?tstart=30
New iPad Slow to Recharge, Barely Charges During Use
http://www.pcworld.com/article/252326/new_ipad_slow_to_recharge_barely_charges_d uring_use.html
iPad: Charging the battery
http://support.apple.com/kb/HT4060
Best Practices for iPad Battery Charging
http://www.ilounge.com/index.php/articles/comments/best-practices-for-ipad-batte ry-charging/
Tips About Charging for New iPad 3
http://goodscool-electronics.blogspot.com/2012/04/tips-about-charging-for-new-ip ad-3.html
How to Save and Prolong the battery life of your new ipad
https://discussions.apple.com/thread/4480944?tstart=0
Prolong battery lifespan for iPad / iPad 2 / iPad 3: charging tips
http://thehowto.wikidot.com/prolong-battery-lifespan-for-ipad
iPhone, iPod, Using the iPad Charger
http://support.apple.com/kb/HT4327
Install and use Battery Doctor HD
http://itunes.apple.com/tw/app/battery-doctor-hd/id459702901?mt=8
To Extend a Device’s Battery Life, Get to Know It Better
http://tinyurl.com/b67c7xz
iPad Battery Replacement
http://www.apple.com/batteries/replacements.html
In rare instances when using the Camera Connection Kit, you may notice that iPad does not charge after using the Camera Connection Kit. Disconnecting and reconnecting the iPad from the charger will resolve this issue.
 Cheers, Tom

TS1538 I have tried all of the above and my iPhone 4s still will not sync, get recognised or do anything by both iTunes and my laptop. I need help!

I have a white iPhone 4s and since a few days ago, I have not been able to access anything on my phone via my laptop. I have tired everything it says on the support pages but still nothing. My phone tells me it is charging but nothing pops up on iTunes or my laptop. I am seriously running out of methods to try.

Delete your old Firefox Profile and create new one
*http://kb.mozillazine.org/Creating_a_new_Firefox_profile_on_Windows
Backup and Restore your profile data's
*https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
*http://kb.mozillazine.org/Profile_backup

After updating my iphone 3G to ios 6, I have lost all of my contacts and my picture. How do I get them back and where do I find them? I cannot locate them on my daughters pc and I have no idea where they are. I chose backup to cloud when I did the update.

I have not updated my iPhone 3G since 2010 as I do not have a computer and have to use my daughters pc. She plugged in my phone to update through iTunes (which took all night) and in the morning it was completed. We backedup to the icloud but now mu pictures and contacts are missing. We cannot locate my contacts on icloud or on the phone.
How do I locate my missing contacts and put them back ON MY PHONE. I had over 150 contacts with information like phone numbers, birthdays, and anniversaries.
Do I need to restore the phone? Are they on the cloud?????

Hi bluegrandpanash,
Thanks for visiting Apple Support Communities.
If you backed up your iPhone to iCloud before updating the software, first try the steps under "Restore from an iCloud backup" in this article to recover your data:
iOS: Back up and restore your iOS device with iCloud or iTunes
http://support.apple.com/kb/HT1766
Best Regards,
Jeremy

I get the message "Firefox is already running but not responding" and I have tried all of your solutions and nothing has worked so what do I need to do?

My daughter downloaded Babylon (incredibar) malware and we tried to reset Firefox. It got hung up and I closed the window. When I tried to restart Firefox, I got the messsage "Firefox is already running...". I uninstalled and reinstalled Firefox as well as restarting the computer a number of times. I followed the Mozilla help info and deleted the profile locked. parent(?). I use Windows 7 Ultimate.

hello sdandccids, unfortunately this babylon software is hooking-in deeply into the system. especially the component browsemngr.exe (+dll) is known to crash firefox and possibly might also cause the issue you're experiencing.
please go into the windows control panel > programs section and sort the software according to installation date & then remove all entries that got installed at the same date as the babylon toolbar and you're not familiar with ([https://support.mozilla.org/questions/935739#answer-367152 according to babylon] this might be "Browser Manager" + "Bprotector" + "Object Installer" + "Babylon Toolbar on IE").
in case this doesn't work or there are no such entries showing up, please hit ctrl+shift+esc and search if there is a file named browsemngr.exe showing up as running in the list of processes - if so here are instructions for a manual removal (unfortunately quite technical): www.explosiveknowledge.net/main/2012/08/19/browsemngr/
otherwise you can also try a "clean uninstall". uninstall firefox from the windows control panel & chose to remove all personal data. afterwards manually check if the firefox program folder got deleted (it's usually in ''C:\Program Files\Mozilla Firefox'') and else remove it manually. then download & install a fresh copy at getfirefox.com
i'd furthermore recommend doing a full scan of your system with the security software already in place and/or a different tool like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes] since this firefox start-error can also be a sign of other [[Troubleshoot Firefox issues caused by malware|malware]] active on the pc.

TS4268 I have done all of the above and nothing is working. How do I get this imessager to work. Now having to re load my phone!

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