UCCE - Time between outbound calls

Hi.
I am deploying an UCCE with Outbound Option but Agents wait in Reserved state more than 1 minute or 1 minute and a half between calls.
My customer says that with Nuxiba its time is 15 seconds.
My dialer is predictive and I have 20 E1s R2
Now, I read on documentation that ISDN is the only supported protocol but in Mexico ISDN does not exist with the provider (TELMEX).
Do you know what adjustments can work for my scenario?
Regards.

Hi
The total time it takes is due to the dialing list that you have. From the dialer log that you've provided, if I take a customer call that was successfully transferred to agent, it takes about 15s once the INVITE is sent, CPA is done and transferred to agent. For an example, with the sip call with id 8d0b434c-bf23d303-733f013d-75045a00 on port 226. INVITE was sent at 13:58:58:220, transferred to agent at 13:59:12:438 and BYE was sent at 13:59:12:524. For this call, the Agent was reserved on port 223 at 13:58:53:930. There were an unanswered call before the call was successfully transferred.
You need to tune the Campaign configuration about max lines per agent and abandon rate. Let me know if that helps.
Abu

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Cisco IOS Software, C2600 Software (C2600-IPVOICE-M), Version 12.3(8)T10, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2005 by Cisco Systems, Inc.
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32K bytes of NVRAM.
32768K bytes of processor board System flash (Read/Write)
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Cisco 2651XM as Gateway, it keep posting these error message and after a period of time, it cause outbound call failure.
Reboot fix it but there're still error messages...
How to fix it? It's IOS bug or hardware issue? How to identify?
Cisco IOS Software, C2600 Software (C2600-IPVOICE-M), Version 12.3(8)T10, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2005 by Cisco Systems, Inc.
Compiled Wed 03-Aug-05 20:45 by hqluong
ROM: System Bootstrap, Version 12.2(7r) [cmong 7r], RELEASE SOFTWARE (fc1)
cpchn1-g1 uptime is 6 hours, 56 minutes
System returned to ROM by reload at 03:52:44 NZST Tue Apr 17 2007
System restarted at 03:56:27 NZST Tue Apr 17 2007
System image file is "flash:c2600-ipvoice-mz.123-8.T10.bin"
Cisco 2651XM (MPC860P) processor (revision 0x100) with 118784K/12288K bytes of memory.
Processor board ID JAE072000AJ (1555074759)
M860 processor: part number 5, mask 2
2 FastEthernet interfaces
62 Serial interfaces
2 Channelized E1/PRI ports
32K bytes of NVRAM.
32768K bytes of processor board System flash (Read/Write)
See attach detail error messages

UCCE - Time between outbound calls

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