UCCX 10.0 Finesse Supervisor Calls in Queue

I hope I'm missing something because this seems too easy. How does the Supervisor see how many calls are waiting in queue in real time using Finesse? I tried to use the Queue Gadget URL but I'm thinking this is only for UCCE and not UCCX.
Thanks,
Dan

Here is a slightly better tool especially if the supervisor monitors multiple queues
Here is the code
I added it to the “manage team” tab
<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=C8EF510810000140000000EB0A4E5E6B&filterId=VoiceIAQStats.esdName=CL</gadget>
I found it here
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_5/config/guides/UCCX_BK_U9F91527_00_unified-ccx-administration-guide-release-10-5/UCCX_BK_U9F91527_00_unified-ccx-administration-guide-release_chapter_010110.html#CFIN_TP_ME9474E7_00

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Each team has one supervisor and one queue. Only the agents that are on that team have that skill assigned to them.
But for some reason, when (for example) the Customer Service supervisor signs in she can see not only her own team, queue, etc. but also every member and the queue for IT and Payments. The payments supervisor can see everything for IT and Customer Service. The Customer Service supervisor can see everything for IT and Payments, etc.
Have I missed a step? I assumed supervisors could only see real-time stats for their team's agents and queues.

I just tried editing the reports that are displayed for the specific teams with no luck (as of yet).... For instance, I made a copy of the "Team Summary Report" (that is displayed on the "Team Data" tab), and filtered it for only one of the teams. I took that report id from the views (in CUIC) and applied it to that specific team's Desktop view (in cfadmin).... And I'm not sure if the view didnt work because it takes a while for this to update (15-30 minutes), and restarting the Tomcat Services is not an option right now, or if this is a result of the LiveDataGadget.jsp coding.
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UCCX 10.5 - Finess Supervisor Queue Data

Greenfield install of UCCX 10.5 using finesse. The Agent desktop has a gadget that does shows the number of calls in each queue they participate in. The supervisor desktop does not have a such an animal and it would be nice if it did. I wish the reportThe Voice CSQ shows the time the longest call has been in queue, but not a how many calls are in queue which is what the supervisor cares about the most. If it is a question of real estate, get rid of the counter for agents in reserved state. The CUIC Live Data Voice CSQ Summary Report
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On the agent detail report, I don't need to see a separate line for every queue an agent participates in. The state is the same for all queues. When you have 8 agents that answer calls for 5 queues, that is 32 lines giving redundant information.
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Any luck on this? Experiencing the same problem.
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http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/118823-technote-uccx-00.html

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I have many queues and two of them show one call in each of the queues on the supervisor desktop. However there is not any call in the queue. How do I clear theses calls/stats on the supervisor desktop for the end user so it does not show bogus calls on the queue on her clent?

Hi Jonathan ,
What is your UCCX version .
Looking at the problem description i am suspecting that your system is hitting BUG:-CSCsu40814
BUG:-CSCsu40814
Symptom:
The supervisor desktop realtime reports will show an entry in "Oldest in Queue" that appears to be a call in the queue but has no time associated with it. The issue will show as 1(00:00:00)
Conditions:
So far the only condition that exists is that calls are coming into the system.
Workaround:
None
Further Problem Description:
The system RealTime Reports does not reflect this call and it is only shown in the Supervisor Desktop display. There is not actually a call in queue as well and it seems to be a reporting error.
The defect can be explained as follows:
++         This happens because of any of the unsupported configurations/actions for UCCX.
++         This will lead the UCCX engine not to clear the entry of the call internally and thus it will send messages to the CSD to display the call.
++      Ideally when you have a legitimate call: "1[00:20:00]", this means that there is 1 call in the queue for 20min. However, 2[00:00:00] means that this call is no longer in the queue, but there is a false entry of the same.
++         Therefore, the restart of the engine will remove these entries
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++         The defect addresses how such a call is handled so that the call entry can be appropriately cleared.
++         It would be difficult to say why the issue started to occur, but we can explain as to why the entries are seen on CSD and how we can clear them.
Please note the following:
++        All unsupported scenarios/configurations mentioned in the guide have to be avoided:
o   http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/release/notes/uccx_802_rn.pdf
++         All the unsupported configurations can cause this issue to occur. However, the defect-fix has been verified for the following configurations:
1.       When an agent on call c1 initiates consult c2 to the RP,cti port, c2 is just in the process of getting queued when agent completes transfer and so c1.iaqstate is set incorrectly to NOT_IN_QUEUE due to a race condition. The defect CSCsu40814 occurs even in regular, supported agent to rp transfer scenarios due to race condition.
2.       As soon as the agent went reserved for the primary consult , he answered the primary consult but even before the main call could be fully transferred to the agent, He held the primary consult call and initiated a new call to the RP. This is what caused the main IAQ call to terminate. And he was left only with the new call he initiated. So he again initiates another consult and completes transfer.So the agent wanted to answer the PRIMARY consult and immediately transfer it back to the RP without talking to the caller.In this particular scenario, the call was between 2 CTI ports
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you need to check if agent's are not using any unsupported configuration .

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Is a readerboard required in order for CAD agents to see calls in queue?

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param queue-len number
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