Historical Report - Missing data

Hello,
We have a problem with Historical Report, for some reason we cannot generate report "Agent State Summary by Agent" on particular date (other report have no problem on that particular date). While generating the report, we get the error message "A runtime error occurred while executing the query. Please check log for more detail.".
HRC log:
1: 12/8/2010 3:33:59 PM %CHC-LOG_SUBFAC-3-UNK:The following SQL Command failed due to ()SQL Command=[call sp_agent_state_interval ('2010-11-08 17:00:00', '2010-11-09 16:59:59', 0, 0, 'NULL', 'NULL', 'NULL', 'NULL' )]
2: 12/8/2010 3:33:59 PM %CHC-LOG_SUBFAC-3-UNK:TraceDBError #1:(ADO Error# -2147467259|Description E21000: (-284) A subquery has returned not exactly one row.|Source Ifxoledbc|SQLState |NativeError -284)
3: 12/8/2010 3:33:59 PM %CHC-LOG_SUBFAC-3-UNK:Database Error | A runtime error occurred while executing the query. Please check log for more details
4: 12/8/2010 3:34:04 PM %CHC-LOG_SUBFAC-3-UNK:Failed to run Interpreted SQL Command(call sp_agent_state_interval ('2010-11-08 17:00:00', '2010-11-09 16:59:59', 0, 0, 'NULL', 'NULL', 'NULL', 'NULL' ))
We are on CUCM 8 and UCCX 8.0(2). Does anyone experience this issue? Any idea what cause the issue? Any solution?
Thank you,
sovannary

To fix this kind of issue we need to check if replication between two server is good or not .
1)Command :- utils uccx dbreplication status (run this command on both the server's
2) If replication is good then check the status of historical datastore from control center
3)if all the services are good then check which report is failing .I mean if agent report is failing then
run below command to check if that table if fine
admin:run uccx sql db_cra select count(*) from agentstatedetail
you can query different tables depending on reports .
you will get ISAM error in executing sql query then reboot the server . If it does not resolved the problem then open TAC case . we need to drop the table and create it again .
If Row's on both server's are not matching then we might need to repair the database.
Command :- utils uccx dbreplication repair db_cra
Note:- Please contact TAC before executing these commands.
I hope this will help you .
Regards
Ravi

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A good place to start for Hyperion documentation is:
http://www.oracle.com/us/solutions/ent-performance-bi/technical-information-147174.html
Or
http://www.oracle.com/technetwork/middleware/epm/documentation/epm-096302.html
A good place for learning about the Hyperion products and their features is:
http://www.oracle.com/technetwork/tutorials/index.html
Hyperion specific tutorials:
http://apex.oracle.com/pls/apex/f?p=9830:hyperion:1797489450022582::NO:::
A good place to read about best practices and find white papers is:
http://www.oracle.com/technetwork/middleware/bi-foundation/resource-library-090986.html
A great place to get an excel macro that tells you what new product features have been added since the last version is:
https://support.oracle.com/CSP/main/article?cmd=show&type=NOT&id=1092114.1
My Oracle Support - Knowledge Base is a collection of articles, examples, illustrations, solutions, resources, and services.
My Oracle Support is a service provided by Oracle
My Oracle Support is available as part of your Oracle Premier Support subscription. To get started, visit oracle.com/support, click on My Oracle Support, and begin reaping the benefits of this exclusive Web support portal:
https://support.oracle.com/

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