UCCX and CUCM issue

Hi,
I integrated UCCX 8.5 and CUCM 8.5 in a lab setup using VMware.
Created CTI ports and then some applications including AA application. But when calling from my soft phone to the Trigger, its getting disconnected after 5 seconds. I am not able to hear the prompt also.
Checked and started all the services and resynced all the applications and finally installed CUCM and UCCX again but still the same issue is happening.
Please give some valuable inputs.
Regards..

Hi
You should probably try a debug of the script. Run Script Editor and make sure you log in. The do Debug/Reactive Script, and enter SSCRIPT[aa.aef] in the top box, and 60 in the bottom box.
Then dial the AA.
One of several things should happen:
1) Nothing at all - in this case the system can't run the AA script, and you'll have to look at the logs to find out why.
2) The script will appear, and you can step through it by pressing F10 and see what the script does in real time. As you step through the steps, if you go past a Play Prompt and still get silence, then it might reach a point where it decides you aren't responding and hangs up on you
3) You might get an error in the script
Report back what happens...
Also:
1) What language configuration do you have on the system?
2) If you press the ? key on a 79xx twice quicky during the 5 second call, do you see rx packets increasing?
Aaron

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NAT between IPIVR (or UCCX) and CUCM?

Hi,
i would like to know if NAT between IPIVR (or UCCX) and CUCM is allowed? (with ASA only or also router and switch).
I didn't find anything about it in UCCX SRND.
thanks
[IPIVR v8, CUCM v7.1(5).]

Hello,
1) Yes, please use sip trunk as the interface between cme and cucm.
2) Please note: officially cme sip trunk video is only supported for cme1—sip trunk---cme2 type set up, but for basic call you could try to setup cucm to use early media on the sip trunk. cme by default would use early media and it should work.
3) For configuration guide on CME Video, you can refer http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmevideo.html#wp1027101
4) For interfacing CME with CUCM, please remember to configure below command on CME:
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Hope this helps,
Vishal

UCCX and CUCM Upgrade

Hi All - We are planning to go for CUCM direct upgrade from 7.1.3 - 9.1.2
Also for UCCX from 7.0.1 SR5 ---> 8.5.1 --> 8.5.1 SU3 --> 9.0.2
During upgarde of UCCX 8.5.1 on UCS Machine it will ask to eneter CUCM AXL user Credentails which is in 9.1.2, So we need to know is that correct way by doing so since UCCX is 8.5.1 and CUCM 9.1.2
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These Unified CM versions are supported - 8.0(1), 8.0(2) and all SUs, 8.5(1) and all SUs, and Unified CM 8.6.2.22033 and later.
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SIVANESAN R

Refer to this document for all CCX compatibility details including which version you can upgrade from:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf
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Hi
I have configured the presence AXL user to that of my cups username and everything validates okay. My CUPC client works fine and can view all contacts so the LDAP profile is correct.
However, when I try to search for contacts within CDA I recieve the message
CDAUI2067 Search did not complete successfully, and only partial results are displayed. Contact technical support.
I have taken a wireshark trace of the LDAP transaction between UCCX and LDAP server and the response is fine with correct response i.e. valid search yet the application errors.
Anyone had similar issues
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Problem When searching for subject matter experts from the Contact List page,
no names are found, and this error message appears: âCDAUI2067
search did not complete successfully, and only partial results are
displayed. Contact technical support.â
Solution This error occurs when the parameters on the Unified Presence Cluster
Settings page are not configured correctly. There are two possible
causes of this problem: the user credentials are incorrect or the
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NOTE: The user specified on the Cisco Unified Presence Cluster
Settings page must be able to perform SOAP queries and must
be associated with the same profile in LDAP that agents are
associated with.
To diagnose and resolve the problem, complete the following steps.
1. Choose Cisco Unified Presence Settings > Cisco Unified Presence
Cluster Settings.
Desktop Administrator Problems
April 2009 85
2. Click Verify.
â If the hostname/IP address are incorrect, this error message
appears: âCDAUI2033 Error communicating with the Unified
Presence Server.â
â If the user credentials are incorrect, this error message
appears: âCDAUI2034 Invalid Cisco Unified Presence Cluster
user credentials. Configured user must be able to run SOAP
queries.â
3. Type the correct information in the appropriate fields, then click
Verify to test the information you just entered. A message should
appear, stating that the transaction was successful.
4. Click Save.

UCCX 10.5 - Issue with triggers

Dear all,
We have had a pretty bad issue with our UCCX 10.5, for a reason unknown the CTI Points that link our UCCX with CUCM were all unregistered in CUCM (10.5).
I tracked down the issue that it could have had something to do with IPv6 and fixing the IPv4 in the Common Device Configuration op the CTI Port. For some reason i wasn't able to change this manually because CUCM would complain about the naming (UCCX_7000), it seemed that the underscore was not allowed.
I decided to remove the Call Control Group under UCCX and make a new one, when i did remove it. I rebooted the UCCX cluster (2 servers) and all of my triggers are gone, i was able to add the CTI points and get them registered, but now the applications in UCCX have no trigger. Is there a fast way to assign the triggers or is it a manual process (193 applications).
We did upgrade this UCCX once and we still have the older version in OS admin, can it work that i change versions back to 9.X and get my configuration back and then perform a new upgrade to 10.5?
Oh yes it was also a very bad moment to find out that the backup wasn't running properly since someone had messed with the SFTP server and forgot to mention :(
Could someone help me out

you need to add them manually.
Regarding CTI Route point registration with CUCM, let first explain how the communication goes on between them.
UCCX downloads the JTAPI client from CUCM, CCX Engine (RmCm and CM Telephony subsystems) controls JTAPI client, while CTIManager (JTAPI Provider) controls the server side. Agents' phones should be associated with RmCm user, while both CTI ports and Route Points should be associated with the JTAPI user (if it's HA deployment, then there will two JTAPI users; JTAPI_1 controls CTI RPs and CTI ports of the 1st server and JTAPI_2 conrols CTI RPs and CTI ports of the 2nd server).
if the CTI RP appears as Unregistered, then it should be associated correctly with JTAPI user, Usually I start with analyzing JTAPI logs from UCCX side especially if my customer wants root cause analysis.
Thank you,
Shadi

Exchange 2013 SP1 and CUCM 9.1.2 - Exch not recognizing called extension

I think I'm almost there in getting Exchange 2013 SP1 UM working with CUCM 9.1.2...I've got two issues at the moment that I need a little help with.
1) When I dial my VM pilot (6040) from a UM enabled extension it prompts to enter an extension. When I dial the same extension and let it ring to VM, Exchange picks up and says "the person you are trying to reach does not have a valid voice mail box
on our system".
2) This just started happening this afternoon, when I dial my VM pilot (6040) exch3 picks up as thats what I have my route pattern pointing to. If I enter the extension of a mailbox on exch2, I get stuck in a endless loop.
I've followed this post as a guide but it hasn't resolved my issue.
https://supportforums.cisco.com/discussion/11914031/exchange-2013-um-and-cucm-86
My Exchange environment looks like this:
Site 1:
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exch2 - CAS/Mailbox, part DAG13
exch3 - CAS/Mailbox, part of DAG13
Site 2:
exch2dr - CAS/Mailbox, part of DAG13
exch3dr - CAS/Mailbox, part of DAG13
DAG13 is stretched between two sites, there are no users at our DR site so CUCM is pointing to Site 1 for UM. Each site has an internet facing CAS-only server for OWA/EAS etc.
Any help is greatly appreciated. I'd love to get rid of Unity.
EDIT:
I just found this event in the event logs:
The Microsoft Exchange Unified Messaging service on the Mailbox server received a diverted call with ID "d51600-3a3140c5-9b8-c1414ac@EXCH3-IPADDR" for extension "4099" on UM dial plan "CUCM" from UM IP gateway "CUCM IP",
but no UM-enabled mailbox for the corresponding extension could be found. Please check the extension and make sure that the corresponding mailbox is enabled for UM and associated with the correct UM dial plan.

9.1.2 I think it is, we upgraded to avoid the known DNS bug
I cant see how to PM you either
The crux of it was outlined below with some tweaks
http://blogs.technet.com/b/canitpro/archive/2014/04/30/step-by-step-integration-between-exchange-2013-um-and-cisco-unified-communication-manager.aspx
As we have multiple combined role servers, our trunks are set up as follows:
1. 1 x CAS Trunk - contains all CAS Servers on port 5060
2. 4 x MBX Trunks - contains Maibox Server with ports 5062-5068
On top of that, we had to Allow "Redirecting Diversion Header Delivery - Inbound (and Outbound)" on the CAS Trunk but DISABLE it on the Mailbox Trunks
Also, make sure that you are using Telephone Extension Dial plans in Exchange 2013 (Despite them being unable to be associated with a 13 Server - EX13 answers for all calls anyway)
Lastly, the MS documentation is a little strange - it says that as your last step of UM migration, you should point your Call Manager to 2013 - I don't agree with that statement, EX13 routes calls back to 2010 UM Servers perfectly fine, so treat it the same
as any other CAS based service - point to 2013, and it will handle the rest

UCCX and agent desktop +E.164

Hello - we are running 10.0 UCCX and looking to see if +E.164 is supported. The issue we have with this is that with agent desktop it does not allow the + sign in the extension field. IS there a work around for this?

Hi Ed,
Use of E.164 DN on agent devices requires Finesse. E.164 is not supported with CAD / IPPA.
HTH
Manish

Cannot make outside call (H.323 gateway and CUCM 6)

I cannot make outside calls. I am using H.323 gateway configuration and CUCM 6. I have attached configuration file and debug file. I configured H323 gateway and route pattern in CUCM. Please let me know if this is a configuration issue or telecom issue.

Hi 9tysixuae,
I can see that call is hitting the analog ports but from there on it generates error 34 which means circuit not available. You can try the following :
1. Plug Analog phone and verify if the circuit is fine ?
2. Try putting signal ground start on the voice port and see if that makes any difference.
Regards
Aditya Gupta

CUCME and CUCM Licensing

I would like to know how to register the licenses ordered for IP Phones to be registered and uploaded
in to CUCME and CUCM.
I searched a lot of documents but cant find out a proper answer. Could someone help me out on this issue, as I am having 2 projects, 1 with CUCME and 1 with CUCM. The customer have ordered for Licenses, but i dont know how to register it.
Please help

No, the whole process really is what I've written above. The license file is purchasesd from Cisco, but once you have that file there is no further involvement with Cisco, it's all done on the CUCM.
You license the CUCM to accept a certain number of devices, and then as you add phones to the CUCM the license totals will go down.
The licenses are in units. So say you apply a license file that contains 1000 units. If you look in the License Calculator, it will tell you how many units each type of phone would use up.
Every time you add a phone (or sometimes a feature such as Mobility) it will use up a certain number of units as shown in the Calculator, and if you ever remove that phone later (say because it needs replaced because of a fault or for a newer model), the units are returned. So for example, a Cisco 7945 IP phone takes up 4 units each, whereas a 7975 uses up 5 units each.
Once you run out of units it won't let you add any more phones until you either remove some devices to get the units back, or you apply more units.

UCCX and CUIC

I have a customer using UCCX v9 with inbuilt CUIC for historical reporting however they are hitting a limit of only 8000 rows being returned on queries.
Is there any way around this limitation by using the CUIC? (Not through external SQL queries as mentioned in another thread)
Is it possible to use CUIC premium on a seperate box with UCCX, and would this resolve the issue?
Thanks

Hi
The only workaround I've seen is to run filtered copies of the report.
E.g. if you are running it for a day, and getting >8000, run it for 3 or 1 hour periods and export them. You can then stitch then together in Excel or whatever you are processing it in.
Or perhaps you can filter the output in another way - e.g. export particular applications/numbers rather than all calls on the system.
If you are doing a lot of processing manually with this data you might want to look at producing a custom report that does that processing/summarisation on the server and then presents a more final output which isn't raw data. The 8000 limit is typically only a problem when outputting raw data..
Regards
Aaron

MGCP PRI - UpDown logs difference between Telco Issue and Network issue

Hi,
Setup is remote site MGCP Gateway and CUCM is on HQ. I'm suspecting the below logs and what caused its flap but not 100% sure, is this correct?
Logs caused by connection to Telco
021987: Jan 14 18:15:45.708: %CONTROLLER-5-UPDOWN: Controller E1 0/3/0, changed state to down (AIS detected)
021988: Jan 14 18:15:45.712: %CONTROLLER-5-UPDOWN: Controller E1 0/3/1, changed state to down (AIS detected)
021989: Jan 14 18:15:46.692: %CONTROLLER-5-UPDOWN: Controller E1 0/2/0, changed state to down (AIS detected)
021990: Jan 14 18:15:46.692: %CONTROLLER-5-UPDOWN: Controller E1 0/2/1, changed state to down (AIS detected)
021991: Jan 14 18:15:46.692: %CONTROLLER-5-UPDOWN: Controller E1 0/2/2, changed state to down (AIS detected)
021992: Jan 14 18:15:46.696: %CONTROLLER-5-UPDOWN: Controller E1 0/2/3, changed state to down (AIS detected)
021993: Jan 14 18:15:46.912: %MARS_NETCLK-3-HOLDOVER: Entering Holdover for Controller E1 0/2/0
021994: Jan 14 18:15:47.708: %LINK-3-UPDOWN: Interface Serial0/3/0:15, changed state to down
021995: Jan 14 18:15:47.712: %LINK-3-UPDOWN: Interface Serial0/3/1:15, changed state to down
021996: Jan 14 18:15:48.692: %LINK-3-UPDOWN: Interface Serial0/2/1:15, changed state to down
021997: Jan 14 18:15:48.696: %LINK-3-UPDOWN: Interface Serial0/2/2:15, changed state to down
021998: Jan 14 18:15:48.696: %LINK-3-UPDOWN: Interface Serial0/2/3:15, changed state to down
021999: Jan 14 18:15:49.692: %CONTROLLER-5-UPDOWN: Controller E1 0/2/0, changed state to up
022000: Jan 14 18:15:49.700: %CONTROLLER-5-UPDOWN: Controller E1 0/2/1, changed state to up
022001: Jan 14 18:15:49.708: %CONTROLLER-5-UPDOWN: Controller E1 0/2/3, changed state to up
022002: Jan 14 18:15:51.700: %LINK-3-UPDOWN: Interface Serial0/2/1:15, changed state to up
022003: Jan 14 18:15:51.708: %LINK-3-UPDOWN: Interface Serial0/2/3:15, changed state to up
022004: Jan 14 18:15:52.164: %MARS_NETCLK-3-HOLDOVER: Exiting Holdover for Controller E1 0/2/0
022005: Jan 14 18:15:53.692: %CONTROLLER-5-UPDOWN: Controller E1 0/2/2, changed state to up
022006: Jan 14 18:15:53.708: %CONTROLLER-5-UPDOWN: Controller E1 0/3/0, changed state to up
022007: Jan 14 18:15:53.716: %CONTROLLER-5-UPDOWN: Controller E1 0/3/1, changed state to up
022008: Jan 14 18:15:55.692: %LINK-3-UPDOWN: Interface Serial0/2/2:15, changed state to up
022009: Jan 14 18:15:55.708: %LINK-3-UPDOWN: Interface Serial0/3/0:15, changed state to up
022010: Jan 14 18:15:55.716: %LINK-3-UPDOWN: Interface Serial0/3/1:15, changed state to up
Logs caused by network connectivity issue between CUCM and MGCP Gateway
021869: Jan 7 10:05:00.763: %LINK-5-CHANGED: Interface Serial0/2/2:15, changed state to administratively down
021870: Jan 7 10:05:01.371: %SYS-5-CONFIG_I: Configured from console by console
021871: Jan 7 10:05:02.575: %SYS-5-CONFIG_I: Configured from console by console
021872: Jan 7 10:05:02.667: %LINK-5-CHANGED: Interface Serial0/2/3:15, changed state to administratively down
021873: Jan 7 10:05:03.275: %SYS-5-CONFIG_I: Configured from console by console
021874: Jan 7 10:05:04.479: %SYS-5-CONFIG_I: Configured from console by console
021875: Jan 7 10:05:04.571: %LINK-5-CHANGED: Interface Serial0/3/0:15, changed state to administratively down
021876: Jan 7 10:05:05.179: %SYS-5-CONFIG_I: Configured from console by console
021877: Jan 7 10:05:06.475: %LINK-5-CHANGED: Interface Serial0/3/1:15, changed state to administratively down
021878: Jan 7 10:05:08.391: %SYS-5-CONFIG_I: Configured from console by console
021879: Jan 7 10:05:09.603: %SYS-5-CONFIG_I: Configured from console by console
021880: Jan 7 10:05:10.815: %SYS-5-CONFIG_I: Configured from console by console
021881: Jan 7 10:05:11.591: %LINK-3-UPDOWN: Interface Serial0/2/1:15, changed state to up
021882: Jan 7 10:05:12.027: %SYS-5-CONFIG_I: Configured from console by console
021883: Jan 7 10:05:12.803: %LINK-3-UPDOWN: Interface Serial0/2/2:15, changed state to up
021884: Jan 7 10:05:13.239: %SYS-5-CONFIG_I: Configured from console by console
021885: Jan 7 10:05:14.015: %LINK-3-UPDOWN: Interface Serial0/2/3:15, changed state to up
021886: Jan 7 10:05:14.451: %SYS-5-CONFIG_I: Configured from console by console
021887: Jan 7 10:05:15.227: %LINK-3-UPDOWN: Interface Serial0/3/0:15, changed state to up
021888: Jan 7 10:05:16.439: %LINK-3-UPDOWN: Interface Serial0/3/1:15, changed state to up
021889: Jan 7 10:05:39.379: %SYS-5-CONFIG_I: Configured from console by console
021890: Jan 7 10:05:40.079: %SYS-5-CONFIG_I: Configured from console by console
021891: Jan 7 10:05:41.783: %SYS-5-CONFIG_I: Configured from console by console
021892: Jan 7 10:05:42.483: %SYS-5-CONFIG_I: Configured from console by console
021893: Jan 7 10:05:43.779: %LINK-5-CHANGED: Interface Serial0/2/1:15, changed state to administratively down
021894: Jan 7 10:05:44.187: %SYS-5-CONFIG_I: Configured from console by console
021895: Jan 7 10:05:44.887: %SYS-5-CONFIG_I: Configured from console by console
021896: Jan 7 10:05:46.183: %LINK-5-CHANGED: Interface Serial0/2/2:15, changed state to administratively down
021897: Jan 7 10:05:46.591: %SYS-5-CONFIG_I: Configured from console by console
021898: Jan 7 10:05:47.291: %SYS-5-CONFIG_I: Configured from console by console
021899: Jan 7 10:05:48.587: %LINK-5-CHANGED: Interface Serial0/2/3:15, changed state to administratively down
021900: Jan 7 10:05:48.995: %SYS-5-CONFIG_I: Configured from console by console
021901: Jan 7 10:05:49.695: %SYS-5-CONFIG_I: Configured from console by console
021902: Jan 7 10:05:50.991: %LINK-5-CHANGED: Interface Serial0/3/0:15, changed state to administratively down
021903: Jan 7 10:05:51.399: %SYS-5-CONFIG_I: Configured from console by console
021904: Jan 7 10:05:52.099: %SYS-5-CONFIG_I: Configured from console by console
021905: Jan 7 10:05:53.395: %LINK-5-CHANGED: Interface Serial0/3/1:15, changed state to administratively down
021906: Jan 7 10:05:55.811: %SYS-5-CONFIG_I: Configured from console by console
021907: Jan 7 10:05:57.023: %SYS-5-CONFIG_I: Configured from console by console
021908: Jan 7 10:05:58.235: %SYS-5-CONFIG_I: Configured from console by console
021909: Jan 7 10:05:59.011: %LINK-3-UPDOWN: Interface Serial0/2/1:15, changed state to up
021910: Jan 7 10:05:59.447: %SYS-5-CONFIG_I: Configured from console by console
021911: Jan 7 10:06:00.223: %LINK-3-UPDOWN: Interface Serial0/2/2:15, changed state to up
021912: Jan 7 10:06:00.659: %SYS-5-CONFIG_I: Configured from console by console
021913: Jan 7 10:06:01.435: %LINK-3-UPDOWN: Interface Serial0/2/3:15, changed state to up
021914: Jan 7 10:06:01.871: %SYS-5-CONFIG_I: Configured from console by console
021915: Jan 7 10:06:02.647: %LINK-3-UPDOWN: Interface Serial0/3/0:15, changed state to up
021916: Jan 7 10:06:03.859: %LINK-3-UPDOWN: Interface Serial0/3/1:15, changed state to up
thanks in advance!!

Here it is.. what is it you're looking for? i'm suspecting the above difference between %LINK-5-CHANGED (network issue) vs %LINK-3-UPDOWN (telco issue)
E1 0/2/0 is up.
Applique type is Channelized E1 - balanced
Description:
No alarms detected.
alarm-trigger is not set
Version info FPGA Rev: 08121917, FPGA Type: PRK4
Framing is CRC4, Line Code is HDB3, Clock Source is Line.
International Bit: 1, National Bits: 11111
Data in current interval (71 seconds elapsed):
     0 Line Code Violations, 0 Path Code Violations
     0 Slip Secs, 0 Fr Loss Secs, 0 Line Err Secs, 0 Degraded Mins
     0 Errored Secs, 0 Bursty Err Secs, 0 Severely Err Secs, 0 Unavail Secs
Total Data (last 24 hours)
     0 Line Code Violations, 330 Path Code Violations,
     0 Slip Secs, 6 Fr Loss Secs, 0 Line Err Secs, 1 Degraded Mins,
     7 Errored Secs, 5 Bursty Err Secs, 2 Severely Err Secs, 2147417995 Unavail Secs
E1 0/2/1 is up.
Applique type is Channelized E1 - balanced
Description:
No alarms detected.
alarm-trigger is not set
Version info FPGA Rev: 08121917, FPGA Type: PRK4
Framing is CRC4, Line Code is HDB3, Clock Source is Line.
International Bit: 1, National Bits: 11111
Data in current interval (72 seconds elapsed):
     0 Line Code Violations, 0 Path Code Violations
     0 Slip Secs, 0 Fr Loss Secs, 0 Line Err Secs, 0 Degraded Mins
     0 Errored Secs, 0 Bursty Err Secs, 0 Severely Err Secs, 0 Unavail Secs
Total Data (last 24 hours)
     0 Line Code Violations, 314 Path Code Violations,
     0 Slip Secs, 5 Fr Loss Secs, 0 Line Err Secs, 0 Degraded Mins,
     8 Errored Secs, 6 Bursty Err Secs, 2 Severely Err Secs, 2147418015 Unavail Secs
E1 0/2/2 is up.
Applique type is Channelized E1 - balanced
Description:
No alarms detected.
alarm-trigger is not set
Version info FPGA Rev: 08121917, FPGA Type: PRK4
Framing is CRC4, Line Code is HDB3, Clock Source is Line.
International Bit: 1, National Bits: 11111
Data in current interval (75 seconds elapsed):
     0 Line Code Violations, 0 Path Code Violations
     0 Slip Secs, 0 Fr Loss Secs, 0 Line Err Secs, 0 Degraded Mins
     0 Errored Secs, 0 Bursty Err Secs, 0 Severely Err Secs, 0 Unavail Secs
Total Data (last 24 hours)
     0 Line Code Violations, 344 Path Code Violations,
     0 Slip Secs, 12 Fr Loss Secs, 0 Line Err Secs, 0 Degraded Mins,
     16 Errored Secs, 4 Bursty Err Secs, 5 Severely Err Secs, 2147418015 Unavail Secs
E1 0/2/3 is up.
Applique type is Channelized E1 - balanced
Description:
No alarms detected.
alarm-trigger is not set
Version info FPGA Rev: 08121917, FPGA Type: PRK4
Framing is CRC4, Line Code is HDB3, Clock Source is Line.
International Bit: 1, National Bits: 11111
Data in current interval (103 seconds elapsed):
     0 Line Code Violations, 0 Path Code Violations
     0 Slip Secs, 0 Fr Loss Secs, 0 Line Err Secs, 0 Degraded Mins
     0 Errored Secs, 0 Bursty Err Secs, 0 Severely Err Secs, 0 Unavail Secs
Total Data (last 24 hours)
     0 Line Code Violations, 448 Path Code Violations,
     0 Slip Secs, 5 Fr Loss Secs, 0 Line Err Secs, 1 Degraded Mins,
     7 Errored Secs, 5 Bursty Err Secs, 2 Severely Err Secs, 2147418002 Unavail Secs
E1 0/3/0 is up.
Applique type is Channelized E1 - balanced
Description:
No alarms detected.
alarm-trigger is not set
Version info FPGA Rev: 08121917, FPGA Type: PRK4
Framing is CRC4, Line Code is HDB3, Clock Source is Line.
International Bit: 1, National Bits: 11111
Data in current interval (104 seconds elapsed):
     0 Line Code Violations, 0 Path Code Violations
     0 Slip Secs, 0 Fr Loss Secs, 0 Line Err Secs, 0 Degraded Mins
     0 Errored Secs, 0 Bursty Err Secs, 0 Severely Err Secs, 0 Unavail Secs
Total Data (last 24 hours)
     0 Line Code Violations, 299 Path Code Violations,
     0 Slip Secs, 8 Fr Loss Secs, 0 Line Err Secs, 0 Degraded Mins,
     11 Errored Secs, 5 Bursty Err Secs, 0 Severely Err Secs, 2147418017 Unavail Secs

UCCX Script CUCM XML Directory lookup for Calling name

Hi there!
I'm trying to fetch "calling name" by the below uccx script params but get "no protocol" java exception according to the attached screenshoot.
It seems to happen when i reach the line: xml = Create XML Document(URL[dir_url + calling_number])
My version of the UCCX is 8.02 and CUCM 7.1.5
These are the params:
Variables:
This is part of the code:
Script:
calling_number = Get Call Contact Info(--Triggering Contact--, Calling Number)
if (calling_number != null && calling_number.trim() != "")
     True        xml = Create XML Document(URL[dir_url + calling_number])
          calling_name = Get XML Document Data (xml, "//Name")
          if (calling_name != null && calling_name.trim() != "")
               True
                    Set Enterprise Call Info (--Triggering Contact--)
               False
                    /* Name Not Found */
     False
          /* ANI Not Found */
String dir_url = "http://ip_address_cucm:8080/ccmcip/xmldirectorylist.jsp?n="
String calling_number = ""
String calling_name = ""
Document xml = null
rgds, Mikael

Hi-
Did you configure the 'Call Variable Layout' or did you only configure the steps in the script?
Take a look at the 'Manage Call Variables Layout' section in the CCX Administration guide.
Cisco Unified CCX Administration Guide, Release 10.0(1)
Cisco Unified CCX Administration Guide, Release 10.5
Cisco Unified CCX Administration Guide, Release 10.6
I have not worked much with Finesse, so I cannot provide an example.
Thanks,
DJ

SPA504G and CUCME

Hi,
i have spa504G (sip version)+spa500s and CUCME (cisco 2911, Version 15.1(2)T1).
I haven't found any guides about this issue. Is it possible to configure speed dial buttons on spa500S?
Thanks a lot
Alexander

Those are considered as 3rd party phones, you won't find any guides, you would need to try to configure yourself the speed dials to find out if they show up or not, there's no guarantee anything besides basic call capabilities will work.

Failed Hardware Scan and other issues E440

Hi all,
This is probably more rant than anything, but I wanted to give a heads up to others too.
I have a ThinkPad E440 that is a year old. From the very first time I turned it on, there have been issues. The first hardware scan (via Lenovo Solution Center - LSC) showed a warning for the Intel Dual Band Wireless-AC 7260 Local Connection Test. There were also tons of System Events that always show up in the "Configuration History" part of the LSC. You can look at the calendar and tell exactly which days I used the computer because there will be System Events generated each day. Things like app crashes and failed drivers.
In July 2014, I got the first warning for the 16 GB SSD - the SMART Short Self-Test. By February this year it showed as failed for each hardware scan (these were initially set up to run monthly).
Also the whole time I've had it the touch screen would just stop working at some point and I would have to reboot to get it working again.
I finally called Lenovo on March 30th, before my warranty expired. When I called that time, I didn't realize the hard drive failure was the SSD. So they sent me a new 500 GB drive. I also added the other things into the case when I talked to them. For the wireless issue they suggested making sure the driver was up to date. I did this and let them know when I called back that it was up to date and still having the warning. So I called them to tell them to tell them about the wireless and also that I realized it was the SSD having the failure, not the main drive. The first case had already been closed even though none of the other items were addressed.
So they opened another case (this is #2). They said to mail them the laptop since the wireless issue would probably be on the board and it wasn't something I could fix myself. They sent a box with a prepaid overnight shipping label. I was very sick for a few days so I sent it back to them on April 10th (a Friday). Via UPS I saw it was delivered on Saturday. Work was performed on it Monday, April 13th and sent back to me that very day. I received it on April 14th. This part of the service has been excellent - very fast response.
Being in IT, I included a letter with the laptop that outlined the issues that should have been in the case. I also printed the hardware scans and what the system events looked like.
When I got the laptop back, the sheet inside said they had replaced the Speaker because of Distorted Sound. This was not even on the list even though I had noticed it. I didn't even power up the laptop before calling them again - yes, I was furious! Plus our power was out...
So this was noon on the 14th. They opened case #3 and sent me ANOTHER BOX so I could send it back.
After our power came back on the 15th, I powered up my laptop. I opened the browser (I have it set to restore the previous session) and there was a sexually explicit video on YouTube. I opened the other browser and there was a different video on YouTube. So this person was watching YouTube instead of fixing my laptop. I looked through both browser histories and there was quite a bit of activity while my laptop was at the repair center... I ran the hardware scan - still failed and a warning for the wireless. They really hadn't done anything.
I also found two pictures of the repair person in the recycle bin...
So I called back. I was LIVID! They opened another case (this is #4). And sent me ANOTHER BOX. I finally learned the other day that once a case is opened, it cannot be edited or added to at all. Instead, they close the other case and open a new one. I guess their turnaround time for closing cases is excellent! I've never seen a system like that - and I've used a lot of them.
I got a really nice, patient fellow on the line. He took all my info (again). I emailed him the pictures, screen captures of the YouTube videos, the letter I had sent - everything. He entered as much into the new case as he could - he talked to one of the supervisors to make sure he did it right. Somehow he flagged it so that the laptop would get more attention (time) at the repair facility. He also opened a separate case (an escalation ticket?) for a supervisor to call me regarding the person's conduct at the repair facility. He said they would call me that day. (It's now the 25th and I've never heard from anyone)
So, he sent me ANOTHER BOX. I've built up quite a stack of them.
Our power was out AGAIN from the 17th through the 19th (don't get me started).
I noticed a hardware scan had now gotten a failure on the main hard drive. So I called them on the 21st to add this to the case before sending the laptop back. The girl said they can't add anything to an existing case or edit it at all once it's opened. She would have to open a new case and SEND ME ANOTHER BOX. I told her to forget it because I was ready to send it in and didn't want to wait for another box. I also asked for a status on that "escalation case" where the supervisor was supposed to call me. In order to do this she, yes, wait for it, had to open ANOTHER CASE!! So they would know I wanted a status. I'm completely dumbfounded.
So I sent it back on the 21st. This time I practically wiped it. I had already removed all my files the last time, but I had left my bookmarks and browser history intact. I set up a guest logon with admin privileges. I updated my letter and printed off more stuff to include with the box. On one sheet I had only the case number, the serial number and machine type. On another sheet I had "DO NOT SEPARATE THIS PAPERWORK FROM THE LAPTOP" and the case number. I put this sheet on top (The guy on the 15th said my letter and stuff may have gotten separated from the laptop once it was delivered to the repair facility). I used a ton of staples so it would all stay together. I included in my letter the failure on the main hard drive and asked if they could look at it. I wrote about having to open a new case if I wanted to include it.
They received it on the 22nd. A nice gentleman from the repair facility called me that day asking about the password. that. was. written. on the sheet they have you fill out. I told him what happened last time and also mentioned the hard drive failure and asked if he could look into it. He said they would.
I received my laptop back yesterday morning.The sheet that came with it said they had "replaced the following parts to complete the repair of your laptop."
Part Description                                           Symptom
IMAGE                                                             Replaced due to engineering change
System board                                                 Network card error
Hard disk drive                                                Network card error
ECA-WIRELESS                                            <no symptom listed>
There was also a sheet saying they had installed a factory preload of software and I needed to install Lenovo and Windows updates.
When I booted it up, the first thing I noticed, in the lower right corner was:
Windows 8.1
SecureBoot isn’t configured correctly
Build 9600
I ran a hardware scan. Well, I tried. It stopped part way through and said it finished successfully but most of the tasks showed up as cancelled. I tried to run it again - issues - rebooting ensued. It said the LSC wasn’t available and that I should try again or reboot.
Tried several times. Then got what I guess is the new BSOD - kinder, gentler:
Your PC ran into a problem and needs to restart. We're just
collecting some error info, and then we'll restart for you. (xx% complete)
If you'd like to know more, you can search online later for this error: DRIVER_CORRUPTED_EXPOOL
Even though the LSC said my Lenovo files were all up to date, I ran the Update. And first I had to download a new version of Update. Then I downloaded all of the Lenovo updates and installed them (there were quite a few). The BIOS update failed. While I was doing the Lenovo downloads, I got a light blue screen but no text (I was out of the room so I'm not sure what happened). Did CTRL-ALT-DEL and it shows only IE and Task Manager as applications that are running. Could not “Switch to” IE. Hitting window key to go to start didn't do anything. So I had to restart.
By 3pm yesterday there were 34 system events in the configuration history.
I ran the hardware scan again after I updated the Lenovo files, and you guessed it! Failure on the SSD (SMART Short Self-Test) and warning on the wireless. Nothing had changed. Except hardware scan is acting different than it did before I sent in the laptop for repairs. When it finishes, it instantly closes and just shows 100% complete. When I click on "see last results" it shows a screen called
Log Information,
Canceled 04/24/2015 n:nn pm
You have not done a hardware test on your computer
And the calendar in LSC only shows the very first hardware scan I did on Friday. Even the hardware scan screen shows the date and time of the last scan. It also shows the error code. In order to see exactly what is failing, I have to sit there and watch it very closely and snap a picture of the screen as soon as the error (or warning) shows up.
When I would try to run Windows update, it would hang up PC Settings. I couldn't even kill it using task manager because it didn't show up as a task. During this, I got a flag saying the firewall wasn't turned on. I tried to turn it on, but clicking on Turn on Windows Firewall didn't do anything. I tried to setup my Microsoft account but that just hung too.
I ended up running Windows Update FOUR TIMES to get all the updates installed. Every time I ran it, it said "Done!" and I would run it again and more would show up. The last time was this morning.
At some point, the error about SecureBoot went away.
Then, I created a bootable BIOS update disk. Following the ReadMe instructions, I went through ThinkPad Setup and verified several values. Of note:
Secure Boot was DISABLED. According to the ReadMe file, this should be ENABLED in Windows 8.1. I enabled it.
Under Startup/Boot, according to the ReadMe that came with the BIOS update, UEFI/Legacy Boot is supposed to be set at UEFI Only for Windows 8.1. Mine was set to "Both". I changed it.
In Startup, OS Optimized Defaults was DISABLED, even though it says right there (and in the BIOS update ReadMe) it should be ENABLED to meet Microsoft Windows 8 Certification Requirement.
After these updates, I flashed the new BIOS.
Then, I ran hardware scan again...
Now I have TWO failures on the SSD: Random Seek Test and SMART Short Self-Test. Great.
In the Event Viewer (that I recently discovered), it says my disk has a bad block. It just says The device, \Device\Harddisk\DR1, has a bad block. I assume this is the SSD...
There are 867 events in the event viewer - Critical, Error, and Warning...
Fifty-two of these are from October 7, 2013 - before my little laptop was a glimmer.
The rest are from when Lenovo had it and yesterday and today.
64 of them are the disk error.
341 are from DeviceSetupManager. 65 of those are from failed driver installs. 69 are for not being able to establish a connection to the windows update service. 64 are from not being able to establish a connection to the Windows Metadata and Internet Services (WMIS).
3 times it's rebooted without cleanly shutting down
60 of them are from Service Control Manager and say The TDKLIB service failed to start due to the following error: The system cannot find the file specified.
One of them says {Registry Hive Recovered} Registry hive (file): '\??\C:\Users\Default\NTUSER.DAT' was corrupted and it has been recovered. Some data might have been lost.
16 are warnings that various processors in Group 0 are being limited by system firmware.
12 say the certificate for local system with thumbprint <bunch of hex numbers> is about to expire or already expired.
108 are warnings for failure to load the driver \Driver\WUDFRd for various devices
16 are application errors
One is for the computer rebooting from a "bug check"
15 are for name resolutions timing out after none of the configured DNS servers responded.
10 are for SecureBoot being disabled.
14 for services terminating unexpectedly
15 are for WLAN Extensibility Module has stopped
61 are for applications not being able to be restarted because the application SID does not match Conductor SID
12 are for activation of CLSID timing out waiting for the service wuauserv to stop
So, I'll call them on Monday and open. a. new. case (#5?) - but really 7. And get A NEW BOX.
I'll keep you updated!

Hi amycdero and welcome to the HP Forum,
I understand that you are having scanning and printing issues after upgrading to Mavericks OS X v10.9.1. I will try my best to help you resolve this issue.
In this document for Mac OS X: Scanning Software Does Not Open or Stops Responding are steps the may help you with your scanning issue.
This document for Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems should help with the streaking printing issue.
I hope this information is helpful. Please let me know.
Thank you,
I worked on behalf of HP.

Battery, heat, and ringer issues

I recently purchased the Iphone 4s.. this is my first iphone
I did the update that Apple sent out to help the battery and it seems like it worse then before the update?? My phone has been off the charger for 45 minutes, I sent 1 text message, and had 1 phone call. The percentage is now at 87. It the last 2 minutes i have watched it go down 2%? Is this normal? Also, the phone gets REALLY hot...
If not, what do I do now??
Also, I keep missing phone calls because I don't hear the phone ring... but the ringer is all the way up..
Any help will be greatly appreciated!!

mdorling wrote:
We've got the same issues, the BBM contacts went, now the BB won't charge ... we've tried all ways to get it to charge ... typically it's just over a month old so we can't get a full refund ... we are on here trying to find out what we need to do as we can't obtain a telephone number for BB customer services nor an email address only a tweet address which I haven't downloaded onto my handset. So am stuck!!! Any and all advice very gratefully received as seriously peeved with BB models now. My first BB was fantastic ... but all newer models have had problems ... think BB needs to ensure that all techy problems are fully ironed out prior to launching their new BB handset!
1. Connect your Z10 to the wall outlet charger for an hour and then with the Z10 powered on, and with it STILL CONNECTED, remove the battery for a minute and replace. This will normally reset the the on-device battery meter and allow the charging status and percentage to show more correctly.
2. Orange is your tech support contact and any issue which they cannot resolve, they should escalate up to BlackBerry tier two tech support, or you should ask/demand that.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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