UCCX reporting on menu options

I know this subject is discussed many times as per the below sample discussion on this forum
https://supportforums.cisco.com/discussion/11399496/track-menu-selection-uccx-script
https://supportforums.cisco.com/discussion/11387826/uccx-menu-option-statistics
My scenario is that there is about 9 menu options with recorded announcements and when the caller wants to talk to agent then they press * (which is the 10th option) and it connects to the agent. The Set Enterprise Info step is there before the select resource step for the agent option. Many of the calls in the standard report are showing as abandoned because many of the callers listen to the various menu messages without connecting to agent. How can I modify my script to show the report for those menu choices? The Set Enterprise Info wouldn't work and I saw a suggestion on this forum about writing to external database but I am not clear on that.
Thanks in advance
Abebe

Hi Abebe-
I understand what you're trying to do from that perspective. I don't understand the part about manually setting the time when the call is terminated. Yes, you could pull that information from the historical database, but it will be more painful than I think it's worth.
From the start of the script to the point that you get your 'end time' should be the duration you're looking for as well as the time that the caller terminated the call. Place the 'end time' step right after the label that your On Exception Goto step is pointing which should be your database steps.
Can you upload the script or screenshots so I can take a look?
DJ

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