UCCX 8.02 Menu Reporting

I have a menu setup that allow customers to chose between 4 menu options. If the customer presses 2 for Sales I have created a SET command in the script that SETs the variable Sales to a value of 2 to indicate what the customer selected. Then I added a SET ENTERPRISE CALL INFO that has under the General tab the following fields set Values - Sales, Names Call.PeripheralVariable1, Tokens All. When I pull a call variable report I show the selection the customers selected for call variable 1. What I am wondering is there a way using HR to get a total for the options selected or is that something another reporting software would have to provide, like crystal reports?

If you need to develop any custom reports for UCCX you need to write them i Crystal reports and you can have the HR expose them to the user, there is HR guide available with details on how to do that.
HTH,
Chris

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Function Security Menu Report in Oracle 11i -- URGENT NEED!

Is there a way that I can run the Function Security Menu report in Oracle 11.5.10 for all responsibilities at the same time? We currently have 175 active responsibilities in the system.
We also have to provide this info to auditors on a quarterly basis, and it would be great if I didn't have to run this report for each active responsibility. Is there any SQL Script avaliable for this?
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FZ
Edited by: 993391 on Mar 12, 2013 10:28 AM

993391 wrote:
Is there a way that I can run the Function Security Menu report in Oracle 11.5.10 for all responsibilities at the same time? We currently have 175 active responsibilities in the system.
We also have to provide this info to auditors on a quarterly basis, and it would be great if I didn't have to run this report for each active responsibility. Did anyone wrote any custom queries to pull this information out for all responsibilities or any help would be very much appreciated? Have you checked the code in (Checking Functions Associated with a User Menu or a Responsibility [ID 948512.1])?
Thanks,
Hussein

Function Security Menu Report under SYSADMIN responsibility

Friends -
Using "Function Security Menu Report" i can able to find out what functions and menus are under particular responsibility.
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Hussein -
Thank you very much for quick response.
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UCCX IVR Menu Reporting

Hello! A while back, our Contact Center Supervisor asked if there was a way to pull reports on how many times a menu option on our IVR is pressed.
We found a away using variables listed here:
https://supportforums.cisco.com/discussion/11462656/reporting-question
While that process does work, it is time consuming and tedious having to manually add the totals from the report.
Has anyone else found a quicker way to compile this data? Is there possibly a 3rd party software that does this?
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Hi James-
I have typically done it using the method that you detailed, but obviously that is only useful to the individual call and not so great for seeing trends. You could configure an external database integration and write the information to a database and create reporting around that. You could do something similar by using the some of the HTTP steps to build a URL, but this would.
Here are some good references for how to configure the Database Subsystem as well as how to use each of the Database steps or HTTP steps which would also require some development.
Cisco Unified CCX Administration Guide, Release 9.0(2) (Provisioning of Database Subsystem section)
Cisco Unified Contact Center Express Getting Started with Scripts, Release 9.0(1)
Cisco Unified Contact Center Express Editor Step Reference Guide, Release 9.0(1)
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DJ

UCCX 10.5 Historical Reporting

All - has the Historical Reporting download been removed from UCCX 10.5, and been replaced with Cisco Unified Intelligence Center? If so, how do I go about configuring supervisors to access reports?
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Jaime,
Yes, the historical reporting client has been depreciated in favor of CUIC. You will need to configure each supervisor with access to reporting just as before.
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Hi
I'm afraid not - it should be feasible to create a custom report for this purpose though.
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Hi.
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Hi Jose,
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UCCX 7.x Historical Reporting Licensing

Hi, is there a limit on the number of historical report users for UCCX 7.x?

Yes. It depends on the MCS hardware and other sizing metrics. If you are a partner, you should run through the config/sizing tool to understand what value is acceptable. If not, ask your partner to do this before changing the value within System Parameters. HRC takes a significant toll on the server and setting this value carelessly can result in call processing interruptions.
http://www.cisco.com/en/US/partner/prod/voicesw/networking_solutions_products_genericcontent0900aecd80710427.html

UCCX 8.5 - Custom reports (not using Crystal)

I have a customer requesting a report of the calls per hour per agent...Say I go into the reporting system that I have setup and the person is able to select a date range and queue name, the output should show a series of tables (one for each day) that includes agent name, with the number of calls taken per hour....
can anyone point me in the right direction of a sql statement that would querry the database to do so?

Custom reporting on the UCCX platform can be a real chore, luckily if what you're doing is only a modification of an existing report you can create the new report with minimal hassle.
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www.ctilogic.com

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Hi
I am experiencing installing the Historical Reports Application on a server running Windows 2003.
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UCCX Version 7 worked on this exact server without issues.
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thanks

Are you referring to Cisco Historical Reporting Client (HRC)?
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Java Exception in Main/Menu/Reporting Tools/XML Publisher/Report Definition

Hi ,
One know this error :
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Judging by the error, it looks like the xsd can not be constructed.
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PeopleBooks > PeopleTools 8.52: PeopleSoft Integration Broker Administration > Configuring PeopleSoft Integration Broker for Handling Services > Using the Target Locations Page to Set Target Locations for Services
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UCCX 8.5 - Historical Reports - Traffic Analysis report and Application Performance Analysis report different calls presented

Hi,
Please Advice.
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Also attached herwith the reports

Mohammed,
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[email protected]

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Hi,
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Hi
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UCCX 7.01 Historical Reporting

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