UCCX 9.02 script checking for agents logged into a queue

I'm needing change my current script so that it will check the queue before it sends a call to the skill to make sure that there are agents logged into it. If there arent any agents logged into that skill then I need to send them to another predefined skill. I'm sure it can be done I'm just drawing a blank at the moment, anyone willing to point me in the right direction would be greatly appreciated.
Thanks, Mark

Before arriving at the Select Resource Step you should Assign the csqId and you should have an int type and call it something like iRsrcLoggedIn (it's initial value will be set to 0). Once that is done, use a Get Reporting Statistic Step (from the ACD folder) to check for Logged In Agents for that CSQ you defined after that use if logic..IF iRsrcLoggedIn == 0 then change the csqId value to the other CSQ/Skill..do a check there if you want and then drop the call into Queue. Let me know if I should show a Screen Capture of this..

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Application user RMCM was found to be deleted from CUCM but agents unable to log into ACD queue was reported 2 weeks later

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Hi!
Is there a way to check which agents that are "not ready" i.e gather user-id and extension?
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Its new but I like it!
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#!/bin/bash
while :
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I tried that aesiris, of course with some gnome things, but it did not work either.
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Last edited by ThunderRush (2013-02-05 14:37:53)

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I have a script attached that I am trying to check for agents logged into the Reception CSQ if there is at least one agent logged into that CSQ then it should then check to make sure that there are no more then one call queued in the Reception CSQ if more than one call is holding in the reception queue then it should send it down a call subflow to another script. Currently, this does not seem to be returning the expected behaviour and it always goes to the Queue Call step no matter if anyone is signed in or not.

I think you have your If step backward. You currently have:
This reads as follows:
IF agentsLoggedIn is one or less, then queue the call.
IF contactsWaiting is one or less, then queue the call.
ELSE call subflow
Based on your description above I suspect you want this:
Please remember to rate helpful responses and identify helpful or correct answers.
Message was edited by: Jonathan Schulenberg to correct recept_queued_calls step to < 2

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I've been asked to come up with a way to monitor a few critical skill groups for agents logged in and if there are none dial out to predetermined outside numbers that reach duty managers. When the call is answered a message should be played indicating there are no agents logged into their skill group.
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Best,
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Hi Rob
It might be tricky - I would probably try the following:
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Regards
Aaron HarrisonPrincipal Engineer at Logicalis UK
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UCCX user needs to be able to be logged into certain CSQ

Hello experts,
Forgive me if this is a silly question but, I am not yet a Contact Center expert.
My problem is this. We have a manager that needs some individuals to be logged into certain queues sometimes and other queues at other times.
For instance sometimes she wants the user to be logged into only CSQ A, sometimes she wants them to be logged into only CSQ B, sometimes she wants them to be logged into both.
Is there a way to do this without creating three different user names for the user?
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G.

Error 80072EE6 when checking for updates

Hi, I have a Windows Server 2008 R2 box that shows an error when Checking for updates.
When I go to Windows update and push "Check for updates" I get a message saying:
Error(s) found: Code 80072EE6
I checked that download.windowsuodate.com is reachable
Any ideas?

I tried installing MSXML 4.0 SP1 on the machine. But it didn't solve the issue.
Below you can find the log from today after I checked for update? I did a check for updates at 13:39. Below that I added a few other log lines before that as well.
2010-04-20 13:39:54:374 932 1304 AU Triggering AU detection through DetectNow API
2010-04-20 13:39:54:374 932 1304 AU Triggering Online detection (interactive)
2010-04-20 13:39:54:374 932 9ec AU #############
2010-04-20 13:39:54:374 932 9ec AU ## START ## AU: Search for updates
2010-04-20 13:39:54:374 932 9ec AU #########
2010-04-20 13:39:54:374 932 9ec AU <<## SUBMITTED ## AU: Search for updates [CallId = {859EE30D-0304-4464-AE74-DE01E5B0F36C}]
2010-04-20 13:39:54:374 932 1320 Agent *************
2010-04-20 13:39:54:374 932 1320 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2010-04-20 13:39:54:374 932 1320 Agent *********
2010-04-20 13:39:54:374 932 1320 Agent * Online = Yes; Ignore download priority = No
2010-04-20 13:39:54:374 932 1320 Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2010-04-20 13:39:54:374 932 1320 Agent * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
2010-04-20 13:39:54:374 932 1320 Agent * Search Scope = {Machine}
2010-04-20 13:39:54:374 932 1320 Setup Checking for agent SelfUpdate
2010-04-20 13:39:54:374 932 1320 Setup Client version: Core: 7.3.7600.16385 Aux: 7.3.7600.16385
2010-04-20 13:39:54:374 932 1320 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
2010-04-20 13:39:54:389 932 1320 Misc Microsoft signed: Yes
2010-04-20 13:39:54:389 932 1320 Misc WARNING: WinHttp: WinHttpCrackUrl failed. error 0x80072ee6
2010-04-20 13:39:54:389 932 1320 Misc WARNING: WinHttp: Initialize failed with 0x80072ee6
2010-04-20 13:39:54:389 932 1320 Misc WARNING: WinHttp: WinHttpCrackUrl failed. error 0x80072ee6
2010-04-20 13:39:54:389 932 1320 Misc WARNING: WinHttp: Initialize failed with 0x80072ee6
2010-04-20 13:39:54:389 932 1320 Misc WARNING: WinHttp: WinHttpCrackUrl failed. error 0x80072ee6
2010-04-20 13:39:54:389 932 1320 Misc WARNING: WinHttp: Initialize failed with 0x80072ee6
2010-04-20 13:39:54:389 932 1320 Misc WARNING: WinHttp: WinHttpCrackUrl failed. error 0x80072ee6
2010-04-20 13:39:54:389 932 1320 Misc WARNING: WinHttp: Initialize failed with 0x80072ee6
2010-04-20 13:39:54:389 932 1320 Misc WARNING: DownloadFileInternal failed for AGR-SRV-WSUS/selfupdate/wuident.cab: error 0x80072ee6
2010-04-20 13:39:54:389 932 1320 Setup WARNING: SelfUpdate check failed to download package information, error = 0x80072EE6
2010-04-20 13:39:54:389 932 1320 Setup FATAL: SelfUpdate check failed, err = 0x80072EE6
2010-04-20 13:39:54:389 932 1320 Agent * WARNING: Skipping scan, self-update check returned 0x80072EE6
2010-04-20 13:39:54:389 932 1320 Agent * WARNING: Exit code = 0x80072EE6
2010-04-20 13:39:54:389 932 1320 Agent *********
2010-04-20 13:39:54:389 932 1320 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2010-04-20 13:39:54:389 932 1320 Agent *************
2010-04-20 13:39:54:389 932 1320 Agent WARNING: WU client failed Searching for update with error 0x80072ee6
2010-04-20 13:39:54:389 932 860 AU >>## RESUMED ## AU: Search for updates [CallId = {859EE30D-0304-4464-AE74-DE01E5B0F36C}]
2010-04-20 13:39:54:389 932 860 AU # WARNING: Search callback failed, result = 0x80072EE6
2010-04-20 13:39:54:389 932 860 AU # WARNING: Failed to find updates with error code 80072EE6
2010-04-20 13:39:54:389 932 860 AU #########
2010-04-20 13:39:54:389 932 860 AU ## END ## AU: Search for updates [CallId = {859EE30D-0304-4464-AE74-DE01E5B0F36C}]
2010-04-20 13:39:54:389 932 860 AU #############
2010-04-20 13:39:54:389 932 860 AU Successfully wrote event for AU health state:0
2010-04-20 13:39:54:389 932 860 AU AU setting next detection timeout to 2010-04-20 16:39:54
2010-04-20 13:39:54:389 932 860 AU Successfully wrote event for AU health state:0
2010-04-20 13:39:54:389 932 860 AU Successfully wrote event for AU health state:0
2010-04-20 13:39:59:397 932 1320 Report REPORT EVENT: {741C8C46-3179-401C-A2F1-1697349B6F0E} 2010-04-20 13:39:54:389+0200 1 148 101 {D67661EB-2423-451D-BF5D-13199E37DF28} 1 80072ee6 SelfUpdate Failure Software Synchronization Windows Update Client failed to detect with error 0x80072ee6.
2010-04-20 13:39:59:397 932 1320 Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
2010-04-20 13:39:59:397 932 1320 Report WER Report sent: 7.3.7600.16385 0x80072ee6 D67661EB-2423-451D-BF5D-13199E37DF28 Scan 101 Managed
2010-04-20 13:39:59:397 932 1320 Report CWERReporter finishing event handling. (00000000)
Part of the log before that:
2010-04-20 12:41:32:654 932 590 PT WARNING: PTError: 0x80072ee6
2010-04-20 12:41:32:654 932 590 PT WARNING: Initialization failed for Protocol Talker Context: 0x80072ee6
2010-04-20 12:41:32:654 932 590 Report WARNING: Reporter failed to upload events with hr = 80072ee6.
2010-04-20 12:47:35:027 932 9ec AU #############
2010-04-20 12:47:35:027 932 9ec AU ## START ## AU: Search for updates
2010-04-20 12:47:35:027 932 9ec AU #########
2010-04-20 12:47:35:027 932 9ec AU <<## SUBMITTED ## AU: Search for updates [CallId = {EC4FD2F6-5BB1-440D-84A9-FB1574352B9F}]
2010-04-20 12:47:35:027 932 590 Agent *************
2010-04-20 12:47:35:027 932 590 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2010-04-20 12:47:35:027 932 590 Agent *********
2010-04-20 12:47:35:027 932 590 Agent * Online = Yes; Ignore download priority = No
2010-04-20 12:47:35:027 932 590 Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2010-04-20 12:47:35:027 932 590 Agent * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
2010-04-20 12:47:35:027 932 590 Agent * Search Scope = {Machine}
2010-04-20 12:47:35:027 932 590 Setup Checking for agent SelfUpdate
2010-04-20 12:47:35:043 932 590 Setup Client version: Core: 7.3.7600.16385 Aux: 7.3.7600.16385
2010-04-20 12:47:35:043 932 590 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
2010-04-20 12:47:35:059 932 590 Misc Microsoft signed: Yes
2010-04-20 12:47:35:059 932 590 Misc WARNING: WinHttp: WinHttpCrackUrl failed. error 0x80072ee6
2010-04-20 12:47:35:059 932 590 Misc WARNING: WinHttp: Initialize failed with 0x80072ee6
2010-04-20 12:47:35:059 932 590 Misc WARNING: WinHttp: WinHttpCrackUrl failed. error 0x80072ee6
2010-04-20 12:47:35:059 932 590 Misc WARNING: WinHttp: Initialize failed with 0x80072ee6
2010-04-20 12:47:35:059 932 590 Misc WARNING: WinHttp: WinHttpCrackUrl failed. error 0x80072ee6
2010-04-20 12:47:35:059 932 590 Misc WARNING: WinHttp: Initialize failed with 0x80072ee6
2010-04-20 12:47:35:059 932 590 Misc WARNING: WinHttp: WinHttpCrackUrl failed. error 0x80072ee6
2010-04-20 12:47:35:059 932 590 Misc WARNING: WinHttp: Initialize failed with 0x80072ee6
2010-04-20 12:47:35:059 932 590 Misc WARNING: DownloadFileInternal failed for AGR-SRV-WSUS/selfupdate/wuident.cab: error 0x80072ee6
2010-04-20 12:47:35:059 932 590 Setup WARNING: SelfUpdate check failed to download package information, error = 0x80072EE6
2010-04-20 12:47:35:059 932 590 Setup FATAL: SelfUpdate check failed, err = 0x80072EE6
2010-04-20 12:47:35:059 932 590 Agent * WARNING: Skipping scan, self-update check returned 0x80072EE6
2010-04-20 12:47:35:074 932 590 Agent * WARNING: Exit code = 0x80072EE6
2010-04-20 12:47:35:074 932 590 Agent *********
2010-04-20 12:47:35:074 932 590 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2010-04-20 12:47:35:074 932 590 Agent *************
2010-04-20 12:47:35:074 932 590 Agent WARNING: WU client failed Searching for update with error 0x80072ee6
2010-04-20 12:47:35:074 932 13e8 AU >>## RESUMED ## AU: Search for updates [CallId = {EC4FD2F6-5BB1-440D-84A9-FB1574352B9F}]
2010-04-20 12:47:35:074 932 13e8 AU # WARNING: Search callback failed, result = 0x80072EE6
2010-04-20 12:47:35:074 932 13e8 AU # WARNING: Failed to find updates with error code 80072EE6
2010-04-20 12:47:35:074 932 13e8 AU #########
2010-04-20 12:47:35:074 932 13e8 AU ## END ## AU: Search for updates [CallId = {EC4FD2F6-5BB1-440D-84A9-FB1574352B9F}]
2010-04-20 12:47:35:074 932 13e8 AU #############
2010-04-20 12:47:35:074 932 13e8 AU Successfully wrote event for AU health state:0
2010-04-20 12:47:35:074 932 13e8 AU AU setting next detection timeout to 2010-04-20 15:47:35
2010-04-20 12:47:35:074 932 13e8 AU Successfully wrote event for AU health state:0
2010-04-20 12:47:35:074 932 13e8 AU Successfully wrote event for AU health state:0
2010-04-20 12:47:40:066 932 590 Report REPORT EVENT: {B7F9094C-3FE2-4629-9B1A-1E4DB1DB51F3} 2010-04-20 12:47:35:059+0200 1 148 101 {D67661EB-2423-451D-BF5D-13199E37DF28} 1 80072ee6 SelfUpdate Failure Software Synchronization Windows Update Client failed to detect with error 0x80072ee6.
2010-04-20 12:47:40:129 932 590 Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
2010-04-20 12:47:40:129 932 590 Report WER Report sent: 7.3.7600.16385 0x80072ee6 D67661EB-2423-451D-BF5D-13199E37DF28 Scan 101 Managed
2010-04-20 12:47:40:129 932 590 Report CWERReporter finishing event handling. (00000000)
2010-04-20 12:56:45:669 932 590 PT WARNING: PTError: 0x80072ee6
2010-04-20 12:56:45:669 932 590 PT WARNING: Initialization failed for Protocol Talker Context: 0x80072ee6
2010-04-20 12:56:45:669 932 590 Report WARNING: Reporter failed to upload events with hr = 80072ee6.
2010-04-20 13:08:56:682 932 590 PT WARNING: PTError: 0x80072ee6
2010-04-20 13:08:56:682 932 590 PT WARNING: Initialization failed for Protocol Talker Context: 0x80072ee6
2010-04-20 13:08:56:682 932 590 Report WARNING: Reporter failed to upload events with hr = 80072ee6.
2010-04-20 13:08:56:682 932 590 Report WARNING: Discarding a batch of 1 events because they have expired.
2010-04-20 13:08:56:698 932 590 PT WARNING: PTError: 0x80072ee6
2010-04-20 13:08:56:698 932 590 PT WARNING: Initialization failed for Protocol Talker Context: 0x80072ee6
2010-04-20 13:08:56:698 932 590 Report WARNING: Reporter failed to upload events with hr = 80072ee6.
2010-04-20 13:23:17:734 932 590 PT WARNING: PTError: 0x80072ee6
2010-04-20 13:23:17:734 932 590 PT WARNING: Initialization failed for Protocol Talker Context: 0x80072ee6
2010-04-20 13:23:17:734 932 590 Report WARNING: Reporter failed to upload events with hr = 80072ee6.
Is this what you meant?

Check for modified link

Does anyone know a way to script checking for modified links? I have written some export scripts and would like to add this safety check. The more scripts I provide our operators the less thinking they do. lol
-Steve

Take a look at rasterItems and RasterLinkState… Modified is one of these…

Error when logging into IC Web Client - CRM 5.0

Hi All
I have configured the IC Web client including the communication management software information . I am trying to use CCS.
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also I am getting the Java script error on the IE 6.0.
SAM_session not defined etc.
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Hi Sai,
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Secondly, you are getting the first message because when you are closing your application by clicking onto the close at top, it doesnt log out your agent from the Webclient. The correct approach would be to close using the path Menu Bar> File> Close
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UCCX 10 Agent not logged into Assigned CSQ

We have 4 CSQs and I have an agent that is assigned to all four but only will only log into 3 of them so she is unable to receive calls for the fourth queue. We have removed all CSQs from this agent, applied only the missing CSQ, and it still will not log her into that CSQ. We are using the web version of Finesse. Is there something I can check to get this working?

Hi,
what is your UCCX version ?
are you using resource group or skilled based routing ?
if you are using skills, you might assign the proper skill for the agents.
if you are using resource group, you might not assigning agents to that one
HTH
Anas
don't forget to rate the helpful posts

UCCX 9.02 script checking for agents logged into a queue

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