UK Nokia Service Centre

I have phoned the 4 nearest Nokia service centres (up to 50 miles away!) and NONE of them say they can do the firmware upgrade on the Nokia N70, the excuses are either they don't have the hardware or don't have the firmware file. What is going on? How far am I supposed to travel to get my Nokia serviced?

Hi Guys!
If you get stuck for a Service Point in your area, you can visit this page: Service Point Locator. Now I know many of you will have already looked here, I posted the page because there is a link there that opens a pop up containing instructions for a Freepost repair Service.
Basically, the Freepost service details can be found here: Freepost service. If you fill out the form and post the phone off they will be able to take a look for you.
There is a phone number listed there, it would be a good idea for anyone using this service to give them a quick ring prior to sending the phone just so they know its coming. Also, you will need to print out the returns form.
Cheers
Karim

Similar Messages

6680 reflashed by Nokia service centre..now wont p...

I had my 6680 reflashed to put latest firmware on by a Nokia service centre in the West Midlands. When I picked the phone up they said they had had software problems and the flash had gone wrong. Now my phone wont power up at all. Before I send it back for a warranty replacement, is there anything I can try to get it back up and running ?

I don't think there's anything you can do. IMO, they shouldn't have returned a device they knew they failed to update properly. You have to have it repaired or replaced by that or some other service center.

[6280] Nokia Service Centre Capabilities

Not sure if this should be in the hardware forum, but here goes.
I have a new 6280 which so far seems to match expectations (v3.65 with T-Mobile), except for the loose slider thing. I have done two exchanges and all three phones are siilar loose. A couple of Service Centres have told me that a stronger spring is used to keep the top half more firmly closed to preventing it rattling up and down, but that it's not guaranteed to fix it completely, and that there is also a chronic shortage of the replacement springs.
Can anyone who's had a NSC look at their 6280 tell me whether a new spring was fitted and if so, did it improve matters? I'd rather not tear the phone down, if not. Also, if the Nokia forum admins know anything about the effectiveness of this fix I'd be grateful, thanks.

Re the strong spring, I wonder if that is Nokia's answer to the rattling. It may weaken over time - it depends on how much Nokia spent with the spring supplier
The front cover is fairly easy to remove but it isn't designed to be removed in service, so I would only do it rarely, as the clips definitely will get weaker. There are plenty of guides on the net for how to do this, although you may introduce more dust than you remove if you haven't got a cleanroom!

NOKIA SERVICE AND CLUB NOKIA

For anyone dealing with a nokia service centre or having a phone in for repair, here is some advice..Join club nokia and you will get so much more information than you would otherwise.
My local NSC told me that nokia had my phone in for level 5 repair and all they would say is we cant tell you anything more than that (that was nearly 3 weeks ago), so since joining club nokia, I have discovered quite a bit of info that I would not otherwise have discovered, stuff like, the nsc had my phone for a week before even bothering to send it off to Nokias level 5 hub, I also now have a tracking number for my phone and can find out exactly where my phone is at anytime during the repair process, I know what has been done to it and when it is coming back.
I may owe Nokia an appology for my rabid typing, however,a weak link like my poor nsc dont do them any favours.
lesson learnt...JOIN CLUB NOKIA
and once you do, here is the support number 01480410616..DIRECTMessage Edited by paulc on 27-Oct-2006
05:36 PM

6280 wrote: Dusty screen
I think Nokia or Three clean this each time it is taken in for repair/service/update
6280 wrote: Slider is so loooose! (i press a button on the upper slider, the whole thing just wobbles!)
Most get loose, and you can't tighten it yourself!
6280 wrote: My next phone is going to be a Sony Ericsson! (definatly!)
Funny that!! I was very much looking at the Sony Ericsson W850i seems fab but will look into it a bit more first!
Aubs

Nokia Communication Centre = Poor

Hi there everyone,
I've been using Nokia's Communication Centre and quite disappointed about it's usage.
1) The worst behavior is by design: the program needs to poll the phone to trap changes, and that operation is slow and dangerous for the phone's battery.
If kept active, the program can drain quickly the battery. As I've said it is SLOW.
There are many SMS manager out there that do a much better job, synching the phone with an offline archive on the PC, speeding up operations. Why did Nokia go for such a poor design?
Is there any chance we will get a better performance?
2) NCC doesn't understand formatted numbers; for example, my archive has some hundreds numbers imported from Outlook address book and each number needs to be edited before it can be used otherwise NCC issues an ERROR.
Example: phone numbers like +44 (392) 334.5678 aren't accepted due to brackets and dots.... unbelievable! Is it too much to ask for a parse-number-before-you dial?
3) Could it be possible to use NCC to dial numbers on the phone using the address book?
4) moreover it seems it's impossible to find Nokia's support on software.... you keep being redirected from one site to another...

Hi ric965,
First of all could you please inform which phone are you using????
For your (1) & (3), you can check your settings section when your phone is connected with PC Suite by clicking in Nokia PC Suite's Settings - Settings - General - Notification options - You can see the notifications for incoming calls/messages and battery level notification. If your phone do support this feature, in Nokia communication centre, you can select any contact and you can dial by pressing call option in ncc.
If you see clearly in Note they have mentioned : Displaying the notifications increases the energy consumption of your device battery. Deselect all the notification types if you want to save device battery.
2) Already a long discussion is going on this forum related to receipient is not valid, if any of the contact has got brackets, ncc will not send messages to those numbers. Since more customers are complaining regarding this, we expect from nokia that it should be corrected in next releases of PC suites
4) which software are you talking about
    nokia pc suite 7.1 ??? nokia.com/pcsuite
    OVI Suite???? http://www.ovi.com/services/support/nokiaovisuite
    photos ???? nokia.com/photos
   Which software exactly do you want to download from Nokia ????

E60 firmware update @ Nokia Service Center

Folks,
when the E60 firmware update came out I already did know that I a have to visit the local Nokia Service Center (in Vienna) to get the firmware update, because I am a Mac User. These funny guys at the local Service Center then updated the firmware to the same version which was already installed?! Very smart... finally I found out that there is no firmware update for the E60 available at the Nokia Service Center at the moment. There is a chance that this will happen some day in near future...
Come on Nokia; how does this work?!? Every PC user can download the update from the Nokia site but the folks at the local service centers have to search in their print-outs if their is any update available - sounds anachronistic, doesn't it?
So, can anybody tell me, when I can expect the E60 firmware update to arrive at the local Nokia Service Centers (in Austria)?
Thanks,
bj
- bj

The warranty with the phone is only valid in the Country / area in which it was sold.
The ebay seller in the US probably got it cheaper abroad, and sold it on... Even if it was from the USA, the service centres wouldn't update it for you.
The only thing you can do is keep checking the Nokia Software Updater
Nokia History: 3110, 5110, 7110, 7110, 3510i, 6210, 6310i, 5210, 6100, 6610, 7250, 7250i, 6650, 6230, 6230i, 6260, N70, N70, 5300, N95, N95, E71, E72
Android History: HTC Desire, SE Xperia Arc, HTC Sensation, Sensation XE, One X+, Google Nexus 5

Nokia N96 and Nokia Communication Centre

hi all,
i back upped my contacts in a csv file and in a txt file.
because the txt file is easier to update a manually add some more info in the txt file.
after i was done i removed all my existing contacts in my phone and import that txt file i had saved.
after 50% it gaves a messages that everything is imported.
BUT.. none of those mobile ore home numbers are imported.
I've got a contact with only email information and website information.
so i thaught.. maybe is something went wrong..
lets import the originally text file in my phone.
same problem.
another try is to import the csv file and this import gave me the same answer...
what do i have to do?
Nokia PC Suite version: 7.0.9.2
PC-verbindingsoplossing:
Versie 8.22.4.0
Nokia Connectivity Cable Driver:
Versie 7.1.6.0
Besturingssysteem:
Microsoft Windows XP 32-bits editie, Service Pack 3
Taal: Nederlands
Taal voor programma's die niet Unicode-compatibel zijn: Nederlands
Gedetecteerde internetbrowsers:
- Microsoft Internet Explorer 7.0 (Standaardbrowser)
- Mozilla Firefox 3.0
Gedetecteerde Bluetooth-stacks:
- Microsoft (Versie: 5.1.2600, Build: 5512)

Hi Thanks for your message
My Operating System is Windows XP SP3
and using the dutch language at my pc as well as on my mobile phone.
there are about 100 contacts on my phone before i exported into a csv and a txt file.
after i imported it there still the 100 contacts but the mobile number isnt imported.
ive manually added 2 contacts through the nokia pc suite (nokia communication centre) export into txt and csv
removed the 2 contacts and import the saved txt file or the csv file.. still the same problem..

Does nokia service center provide service to remov...

Hi I m wondering if Nokia service center is able to remove camera. The phone model would be Nokia lumia 620. Pls help thx

Whilst we can't post schematics or discuss disassembly of devices removal of camera module fairly simple procedure at level 1 and 2 service centres.
Happy to have helped forum in a small way with a Support Ratio = 37.0

Is the Nokia Repair Centre really this bad???

Well it's a sad day for me, earlier this year due to a weak design of the 1520 my digitizer cracked. So I finally scraped the £125 required to replace the screen as it's calassed as an out of warranty repair and sent my phone off for repair and that was just the start of the problems.
So paid the money for a cosmetic out of warranty repair but then no communication on when the phone would be collected or even any communication to acknowledge payment except the money service WorldPay who the transaction went though.
After numerous calls to Anovo and Microsoft being shoved from pillar to post a nice lady at MS sorted out the collection on behalf of Anovo.
After a week or so I suddenly had an email from WorldPay saying I had had a part refund but without any explanation.
I then a few days later received an email from the Nokia Repair Centre but it had no content apart from a failed download message.
I then checked my phone via the Nokia Technical Support site to discover the phone was now being returned to me, good news or so I thought.
And today the phone arrived!!!! and it has not been repaired, no explanation as to why not and right from the start no way to actually contact the repair team to even ask them what they are playing at and why the phone was not repaired.
I am disgusted with the way I have been treated and while I had most of my money returned it has still cost me £12.83 to basically send my phone on a nice little holiday.
Lets hope this is a one off and not the normal experience customers will receive.
I have been a Windows Mobile MVP and fan since 2002 and now a Windows Phone technical supporter on forums and MS ExpertZone since it's launch and never experienced such a poor quality of service until now. I really hope this is not the future of things to come.

Sorry to learn about your experience, awarner. Given your current situation, we recommend contacting your local support team and inquire about the repair history of your phone: http://www.microsoft.com/en-gb/mobile/contact/.
Keep us posted with the outcome.

Is there a way of finding out what has been accessed on my MacBook Pro whilst in the possession of an apple authorised service centre?

Hi Guys,
I'm a bit new to this discussion group thing although I've been using Macintosh computers for many years (showing my age).
I handed my MacBook Pro to be repaired at an authorised apple service centre. When I handed it in they said they needed to keep hold of it to run some diagnostics and requested my password. I've owned various models of mac for the the past 17 years and this is the first hardware problem I have encountered, hence I have never bothered to set up user accounts.
As I live in quite a remote part of Sweden I am paranoid that some untrusted technician is going to make a copy of my music (11,000 tracks) or share some of my personal information (scanned copies of my birth certificate, passport, certificates, photos, etc.) on the web. Is there a way of finding out what activity has taken place whilst they've had it in their possession?
I appreciate any advice you guys can offer.
Thanks!
PS: I've already thought about the 'recently opened' menu and The machine in question is a MacBook Pro 17" (2011) running OS X 10.6.8 (need Rosetta).

I am paranoid that some untrusted technician is going to make a copy of my music (11,000 tracks) or share some of my personal information (scanned copies of my birth certificate, passport, certificates, photos, etc.) on the web.
If you put your info into the computer and hand it to another, you have to assume they will copy everything.
Why are you putting scanned copies of valuable identity information into a computer than can be hacked, stolen, lost or compromised by a dirty tech?
Have you lost your mind?
Is there a way of finding out what activity has taken place whilst they've had it in their possession?
No. The tech would just deny it if he did, or tell the truth which the answer would be "NO" in either case.
The employer won't ask that sort of questions without solid proof, less they make a enemy of the employee and/or risk being sued for defamation of character.
It's not like they bother to have a team of people watching over his shoulder that he doesn't stick a USB thumb drive of your data into his pocket to take home.
I am paranoid that some untrusted technician is going to make a copy of my music (11,000 tracks)
If it's iTunes music, it has your personal ID embedded into the song files. Most IT techs know this though.
I appreciate any advice you guys can offer.
Too late now, all you can do is not worry about it.
Take your personal info out of the machine and if you need it, burn cd/dvd copies, a few USB thumb drives, Iron Keys or self encrypting external storage drives with key and/or keypad.

I spilled tea on macbook pro and got it repaired at apple authorised service centre but not convinced about there way?

recently i spilled tea on my macbook pro screen but key were safe as it was covered with key guard,some tea trickeled down from screen to the dividing portion,imediatly i switched it off and left it for long period of time and then restarted it everything was fine only it was not getting charged the green ligh was only there, i took it to authorised apple service centre (very far) they examined it and told that everything seems to be ok..but they asked for some time to find some internal damage..i left the machine there and came back..i haven't received any call from them for two days when i asked them they told they need to change the charging port i agreed ..again no call from them..i just made a call again this time they told that charging port was unable to fix the problem..they told the the logic board has to be replaced..since it was costly and i bought the machine 5 month back ...so i made my mind to buy new one ..again i made a call (everytime i called them) they told me they have a logic board of some customer who broke his led panel and need to sell his logic board.they offered me if i want i can buy that..it will cost 35000(more than 50% than orignal machine) , i told them it will cover the warrenty or not they confirmed me "yes". i told them to change it since i was out of station ,it was not possible for me to go there so it was all done on phone. please help me i collected my macbook pro with lot of doubt in my mind..
1.Is that logic board will cover the warrenty and how can i make out is they changed it or just done nothing
2.what controll apple has on its service centre
3.when i asked them if something goes wrong and i will have to take it to any other service centre what to do,they suggested not to mention about logic board changing issue
4. is orignal logic board has some item no or something so that i can find out, i feel ,may be wrong that hey must have cheated me..and the charging port must have resolved the problem
Please help..and sorry for my language error,

vishnuanand wrote:
this is the one mentioned on my macbook invoice and on its body,this is pic of "about this mac" and now please help me to find where to
this compare it
So The Serial Number W80201QNATN is from your original invoice when you first bought the MBP. The same serial number is on the body of the MBP. The same serial number shows up in System Profiler when you start the MBP.
That all matches with the information given from one of the links I posted earlier. It fits your MBP perfectly:
Serial number: W80201QNATN
Name: MacBook Pro (Mid 2010 13 inch)
Group1: MacBook
Group2: Pro
Generation: 71
ModelCode:
Machine Model: MacBookPro7,1
Model introduced: 2010
Production year: 2010
Production week: 20 (May)
Production number: 1994 (within this week)
introduced test: 2010 (0) 1
introduced test: GOED
CPU speed: 2.66GHz
Family name: Become a pro user to see this information. (sorry)
Screen size: 13 inch
Screen resolution: 1280x800 pixels
Colour: Aluminium
Factory: W8 (Shanghai China)
Now this is a serial number you provided earlier: 34031968Atm Where does this come from?

Pathetic service by Service centre in ahmedabad and blackberry

hi
i purchased a BLackbery Z10 last month but in few days its was not performing well so i gave it to the service centre for repairing . the concerned person told that there is a serious problem but dont worry we will replace this handset with a new one.
i gave the handset at the service centre i.e redington india pvt ltd in AHMEDABAD on 5/7/2014 , but still they are not delevering a new handset . its about to be a month but still the service centre people are not giving a proper response saying that the model is out os atock and will be still delayed .
i am Journalist in TIMES OF INDIA and hence require a handset for mailing and buying BLACKBERRY has tried to prove to myself a big mistake as because of the Pathetic service and Extremely poor after sales support
If I am not geeting a new and defect free handset in this week, m filling a complaint against blackberry and the concerned service centre REDINGTON INDIA ahmedabad at CONSUMER FORUM for providing me a defective handset and not giving a proper service for replacement as its a month as folling the customer by fake promises done before purchase
the competitor like SAMSUNG AND APPLE have a customer policy of max to max 5 day replacement against defective handset .
I will Also apply an RTI as journalist of TIMES OF INDIA for providing data of people in ahmedabad who got such defective pieces and will write a column in my Newspaper TIMES OF INDIA as for TRIAL OF MEDIA

Hi and Welcome to the Community!!!
Please understand that this site is a volunteer-contributed user-to-user community; it has nothing whatsoever to do with any of your formal support channels. We therefore cannot truly answer your questions with any level of authority whatsoever. We do not work for BlackBerry, we do not work for your carrier, we do not work for your service center, we do not work for your reseller...we are just other users, like you, who volunteer time to try and help out as best we can. This information is part of the Ts and Cs to which everyone agrees when signing up here, and is supported by this banner displayed at the top of nearly every page of the site
http://supportforums.blackberry.com/t5/Social-Lounge/How-This-Site-Works-e-g-Volunteers/td-p/2540525

I have an iPhone 5 n its abt 2 yrs old...Its startd slowing down n it freezes every once in a while...If i give it to the apple service centre..wd it b of any help?

Its abt 18 mnths old....The screen freezes at times...n shows all signs of an old phone..Jus wna know if the apple service centre cd do anything abt it...

Its abt 18 mnths old....The screen freezes at times...n shows all signs of an old phone..Jus wna know if the apple service centre cd do anything abt it...

Complaint of nokia care centre in punjab india

i bought a nokia c5 mobile fone in feb 2012. after 6 months its charging port got damaged. when i showed it to nokia care in my district in sangrur (punjab) , they repaired it out of warrantee and took 1000 rupees. after this in december 2012 its display got damaged. this time people at this care centre were not able to make out what actually went wrong with the fone. they said that a new display will cost me 1600 rupees (again out of warrantee). they kept my fone for two days and after two days they said that the fone cant be repaired. then i took my fone to a nokia care centre at chandigarh. they said that TWO IC's have been taken out from the mobile by someone and now the fone is a mere garbage !!!!
moreover folks at chd centre told me that the earlier repair of the charging port is not present anywhere in the records of nokia.
i am totally disappointed with this dishonesty of nokia
and i will not think twice before going to consumer forum
my contact no. XXXXXXXXXX
Moderator's note: We have removed your phone number as it is unwise to publish personal information on the Forum.

Sorry to hear ofyour complaint.
please remove your number and contact nokia here http://www.nokia.com/ie-en/support/contact/contact-us/
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

What is the cost of replacing a battery for an Ipad 2 in India? On asking the service centre, I was informed the entire Ipad would be replaced for 20K which is exorbitant. Is it advisable to buy the Apple protection program in this case?

What is the cost of replacing a battery for an Ipad 2 in India? On asking the service centre, I was informed the entire Ipad would be replaced for 20K which is exorbitant. The same is done in US for a paltry (comparably) 100 dollars. Is it advisable to buy the Apple protection program in this case?

Battery Replacement
http://www.apple.com/batteries/replacements.html

UK Nokia Service Centre

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