Unable to add account to Outlook 2010 for email address under custom domain

I am unable to add a new account in Outlook 2010 for an email account set up under a custom domain.
Can anyone explain why login credentials that work for outlook.com (successful access to email inbox) return an authentication failure (401 error) when used to test connectivity via https://testconnectivity.microsoft.com?
Details:
I set up a custom domain at https://domains.live.com and did the following DNS configuration steps at my web hosting company following instructions from domains.live.com:
Created custom MX record
Created CNAME record [name:] autodiscover.jrergonomics.com [value:] autodiscover.outlook.com.
I created email addresses at domains.live.com > jrergonomics.com > Member accounts and tested by successfully logging in to outlook.com.
When I try to add either account to Outlook 2010, I get a popup box with this information:
Title: "Windows Security"
Connecting to [email protected]
[[email protected]]
[ ] Remember my credentials
[ OK ] [ Cancel
The credentials that I use successfully to log in to outlook.com don't work here; I get the popup box 3-4 times and then the Outlook 2010 Add New Account dialog displays an error:
"An encrypted connection to your mail server is not available. Click Next to attempt using an unencrypted connection."
Clicking Next results in an error message:
"Problem Connecting to Server"
I have tried verifying the connectivity using https://testconnectivity.microsoft.com:
<?xml version="1.0" encoding="utf-8"?>
<testresult status="FatalError" errorid="734044ef-11c2-4e30-9ee6-450d49e9d92c" contentUrl="" testdescription="The Microsoft Connectivity Analyzer is attempting to test Autodiscover for [email protected]." resultdescription="Testing Autodiscover failed." additionaldetails="" elapsedMilliseconds="40517">
<children>
<testresult status="FatalError" errorid="734044ef-11c2-4e30-9ee6-450d49e9d92c" contentUrl="" testdescription="Attempting each method of contacting the Autodiscover service." resultdescription="The Autodiscover service couldn't be contacted successfully by any method." additionaldetails="" elapsedMilliseconds="40517">
<children>
<testresult status="Error" errorid="734044ef-11c2-4e30-9ee6-450d49e9d92c" contentUrl="" testdescription="Attempting to test potential Autodiscover URL https://jrergonomics.com/AutoDiscover/AutoDiscover.xml" resultdescription="Testing of this potential Autodiscover URL failed." additionaldetails="" elapsedMilliseconds="21181">
<children>
<testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="Attempting to resolve the host name jrergonomics.com in DNS." resultdescription="The host name resolved successfully." additionaldetails="IP addresses returned: 64.90.49.188" elapsedMilliseconds="146">
<children />
</testresult>
<testresult status="Error" errorid="c716c7b4-a473-4ca4-8859-fc9c5bb12ad1" contentUrl="http://go.microsoft.com/fwlink/p/?LinkId=133210&v=ExRCA.1&id=B2E81FE1-5A94-4d07-9D58-AD483268A72A" testdescription="Testing TCP port 443 on host jrergonomics.com to ensure it's listening and open." resultdescription="The specified port is either blocked, not listening, or not producing the expected response." additionaldetails="A network error occurred while communicating with the remote host.
" elapsedMilliseconds="21035">
<children />
</testresult>
</children>
</testresult>
<testresult status="Error" errorid="734044ef-11c2-4e30-9ee6-450d49e9d92c" contentUrl="" testdescription="Attempting to test potential Autodiscover URL https://autodiscover.jrergonomics.com/AutoDiscover/AutoDiscover.xml" resultdescription="Testing of this potential Autodiscover URL failed." additionaldetails="" elapsedMilliseconds="4982">
<children>
<testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="Attempting to resolve the host name autodiscover.jrergonomics.com in DNS." resultdescription="The host name resolved successfully." additionaldetails="IP addresses returned: 157.56.244.217, 157.56.234.137, 157.56.236.89, 157.56.240.137" elapsedMilliseconds="376">
<children />
</testresult>
<testresult status="Error" errorid="c716c7b4-a473-4ca4-8859-fc9c5bb12ad1" contentUrl="http://go.microsoft.com/fwlink/p/?LinkId=133210&v=ExRCA.1&id=B2E81FE1-5A94-4d07-9D58-AD483268A72A" testdescription="Testing TCP port 443 on host autodiscover.jrergonomics.com to ensure it's listening and open." resultdescription="The specified port is either blocked, not listening, or not producing the expected response." additionaldetails="A network error occurred while communicating with the remote host.
" elapsedMilliseconds="4605">
<children />
</testresult>
</children>
</testresult>
<testresult status="FatalError" errorid="734044ef-11c2-4e30-9ee6-450d49e9d92c" contentUrl="" testdescription="Attempting to contact the Autodiscover service using the HTTP redirect method." resultdescription="The attempt to contact Autodiscover using the HTTP Redirect method failed." additionaldetails="" elapsedMilliseconds="14148">
<children>
<testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="Attempting to resolve the host name autodiscover.jrergonomics.com in DNS." resultdescription="The host name resolved successfully." additionaldetails="IP addresses returned: 157.56.244.217, 157.56.234.137, 157.56.236.89, 157.56.240.137" elapsedMilliseconds="21">
<children />
</testresult>
<testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="Testing TCP port 80 on host autodiscover.jrergonomics.com to ensure it's listening and open." resultdescription="The port was opened successfully." additionaldetails="" elapsedMilliseconds="59">
<children />
</testresult>
<testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="The Microsoft Connectivity Analyzer is checking the host autodiscover.jrergonomics.com for an HTTP redirect to the Autodiscover service." resultdescription="The redirect (HTTP 301/302) response was received successfully." additionaldetails="Redirect URL: https://autodiscover-s.outlook.com/Autodiscover/Autodiscover.xml

HTTP Response Headers:
Connection: close
Pragma: no-cache
Cache-Control: no-cache
Location: https://autodiscover-s.outlook.com/Autodiscover/Autodiscover.xml
" elapsedMilliseconds="45">
<children />
</testresult>
<testresult status="FatalError" errorid="734044ef-11c2-4e30-9ee6-450d49e9d92c" contentUrl="" testdescription="Attempting to test potential Autodiscover URL https://autodiscover-s.outlook.com/Autodiscover/Autodiscover.xml" resultdescription="Testing of this potential Autodiscover URL failed." additionaldetails="" elapsedMilliseconds="14021">
<children>
<testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="Attempting to resolve the host name autodiscover-s.outlook.com in DNS." resultdescription="The host name resolved successfully." additionaldetails="IP addresses returned: 157.56.241.102, 157.56.232.166, 157.56.245.70, 157.56.245.166, 157.56.236.214, 157.56.236.6" elapsedMilliseconds="191">
<children />
</testresult>
<testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="Testing TCP port 443 on host autodiscover-s.outlook.com to ensure it's listening and open." resultdescription="The port was opened successfully." additionaldetails="" elapsedMilliseconds="84">
<children />
</testresult>
<testresult status="SuccessWithWarnings" errorid="734044ef-11c2-4e30-9ee6-450d49e9d92c" contentUrl="" testdescription="Testing the SSL certificate to make sure it's valid." resultdescription="The certificate passed all validation requirements." additionaldetails="" elapsedMilliseconds="248">
<children>
<testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="The Microsoft Connectivity Analyzer is attempting to obtain the SSL certificate from remote server autodiscover-s.outlook.com on port 443." resultdescription="The Microsoft Connectivity Analyzer successfully obtained the remote SSL certificate." additionaldetails="Remote Certificate Subject: CN=outlook.com, OU=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=WA, C=US, Issuer: CN=Microsoft IT SSL SHA2, OU=Microsoft IT, O=Microsoft Corporation, L=Redmond, S=Washington, C=US." elapsedMilliseconds="163">
<children />
</testresult>
<testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="Validating the certificate name." resultdescription="The certificate name was validated successfully." additionaldetails="Host name autodiscover-s.outlook.com was found in the Certificate Subject Alternative Name entry." elapsedMilliseconds="1">
<children />
</testresult>
<testresult status="SuccessWithWarnings" errorid="734044ef-11c2-4e30-9ee6-450d49e9d92c" contentUrl="" testdescription="Certificate trust is being validated." resultdescription="The certificate is trusted and all certificates are present in the chain." additionaldetails="">
<children>
<testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="The Microsoft Connectivity Analyzer is attempting to build certificate chains for certificate CN=outlook.com, OU=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=WA, C=US." resultdescription="One or more certificate chains were constructed successfully." additionaldetails="A total of 1 chains were built. The highest quality chain ends in root certificate CN=Baltimore CyberTrust Root, OU=CyberTrust, O=Baltimore, C=IE." elapsedMilliseconds="34">
<children />
</testresult>
<testresult status="Warning" errorid="1339c33a-8f21-427b-a323-4cee1a13f517" contentUrl="" testdescription="Analyzing the certificate chains for compatibility problems with versions of Windows." resultdescription="Potential compatibility problems were identified with some versions of Windows." additionaldetails="The Microsoft Connectivity Analyzer can only validate the certificate chain using the Root Certificate Update functionality from Windows Update. Your certificate may not be trusted on Windows if the "Update Root Certificates" feature isn't enabled." elapsedMilliseconds="4">
<children />
</testresult>
</children>
</testresult>
<testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="Testing the certificate date to confirm the certificate is valid." resultdescription="Date validation passed. The certificate hasn't expired." additionaldetails="The certificate is valid. NotBefore = 2/18/2014 11:41:01 PM, NotAfter = 2/18/2016 11:41:01 PM" elapsedMilliseconds="0">
<children />
</testresult>
</children>
</testresult>
<testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="Checking the IIS configuration for client certificate authentication." resultdescription="Client certificate authentication wasn't detected." additionaldetails="Accept/Require Client Certificates isn't configured." elapsedMilliseconds="804">
<children />
</testresult>
<testresult status="FatalError" errorid="734044ef-11c2-4e30-9ee6-450d49e9d92c" contentUrl="" testdescription="Attempting to send an Autodiscover POST request to potential Autodiscover URLs." resultdescription="Autodiscover settings weren't obtained when the Autodiscover POST request was sent." additionaldetails="" elapsedMilliseconds="12692">
<children>
<testresult status="FatalError" errorid="6c458392-3a8c-4bc2-942e-7ab533744106" contentUrl="" testdescription="The Microsoft Connectivity Analyzer is attempting to retrieve an XML Autodiscover response from URL https://autodiscover-s.outlook.com/Autodiscover/Autodiscover.xml for user [email protected]." resultdescription="The Microsoft Connectivity Analyzer failed to obtain an Autodiscover XML response." additionaldetails="An HTTP 401 Unauthorized response was received from the remote Unknown server. This is usually the result of an incorrect username or password. If you are attempting to log onto an Office 365 service, ensure you are using your full User Principal Name (UPN).
Headers received:
RequestId: 842d50d9-3e33-4627-8804-98fa0b02070c
X-DiagInfo: CH1PRD0910CA013
Content-Length: 0
Cache-Control: private
Date: Mon, 31 Mar 2014 04:57:26 GMT
Server: Microsoft-IIS/7.5
WWW-Authenticate: Basic Realm=""
X-AspNet-Version: 2.0.50727
X-Powered-By: ASP.NET


HTTP Response Headers:
RequestId: 842d50d9-3e33-4627-8804-98fa0b02070c
X-DiagInfo: CH1PRD0910CA013
Content-Length: 0
Cache-Control: private
Date: Mon, 31 Mar 2014 04:57:26 GMT
Server: Microsoft-IIS/7.5
WWW-Authenticate: Basic Realm=""
X-AspNet-Version: 2.0.50727
X-Powered-By: ASP.NET
" elapsedMilliseconds="12691">
<children />
</testresult>
</children>
</testresult>
</children>
</testresult>
</children>
</testresult>
</children>
</testresult>
</children>
</testresult>

Hi,
Since this is an Exchange forum and your issue is related to domain.live.com, I recommend you contact with domain.live.com support to get quicker and more professional help：<cite class="_Vc">https://domains.live.com/support/
</cite>
Thanks for your understanding in advance.
Best regards,
Angela Shi
TechNet Community Support

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- JT

Does anyone know how to set alerts in the iCloud calendar of Outlook 2010 for PC?

Does anyone know how to set alerts in the iCloud calendar on Microsoft Outlook 2010 for a PC? Outlook gives me a warning message and does not allow me to save alerts for calendar events created in iCloud calendar. It will allow me to save events in the non-iCloud calendars.

Ignore what office says, when the warning comes up saying that the reminder will not work click on yes,
I just tested it and i had the reminder on my ihpone in outlook and also as i had the calendar open in safari it popped up on there too ( I wasn't aware it did that)

How do I setup google mail server account in Outlook 2011 for Mac?

My company just switched from an Exchange server to a google mail server for business, and I've been trying to setup my account in Outlook 2011 for Mac to sync mail/folders/calendars/contacts, with not much luck. I have a new macbook pro - please help! What are my options?

Did you ever have success with this? I am about to do the same thing.

"Unable to verify account information" - Microsoft Exchange for iPhone 4S running on iOS

"Unable to verify account information" - Microsoft Exchange for iPhone 4S running on iOS 6. Have we ever found a fix for this? Trying to sync my company email to my phone. Help!

Talk to your IT department. Worked just fine for my on my 4S with 6.0.1 and works just fine on my 5 with 6.0.2.

Outlook 2010 new emails in secondary inbos

Hi everyone,
hope this is in the right category. I apologize if not.
Using Outlook 2010, I have the primary account setup and everything working properly.
Ive added a secondary account for emails that come to a different address.
When new email arrives, usually on the main outlook screen I will get a notification of a new message
ex: -inbox (1)
recently ive noticed that new emails coming to a secondary email account inbox, do not show the notification unless I have that secondary inbox selected.
In other words, If I currently have the primary email inbox selected, I do not get any notification if a new email comes to the secondary email inbox.
Would anyone happen to have any solution to this? I believe the secondary is a gmail account, if that makes any difference.
Thanks

Hi,
Based on the description, you've configured two accounts in Outlook 2010 and the for the Gmail account, it doesn't play a Desktop Alert when the account is not selected. Is my understanding correct?
As ahuibers mentioned it's by design, while it can be resolved easily by creating a rule, which applies on messages you receive, with the condition "through the specified account" and the action "display a Desktop Alert", make the Gmail
account the specified account and it will always display a Desktop Alert no matter the account is selected or not.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Outlook 2010 Junk email options

Hi Team-
Exchange 2010 Sp3 with Outlook 2010 junk email option doesn't work.
added sender email address in blocked sender list but still receive email on the Inbox.
Any hotfix for this
ksrugi

Hi-
I was testing in with outlook 2010 blocking sender email ID and it is not working and email still coming to the inbox.
Tested on few machines with different account still same issue and all machines have single profiles no other profiles.
Email addreess is not in the safe sender's list and No PST is using.
Exchange 2010 and we set also New-FseExtendedOption
–Name CFAllowBlockedSenders –Value
true and still cannot block sender in outlook 2010.
Is this bug in outlook
2010 and any hotfix availaible
ksrugi

Adobe elements 11 Organizer. Setting Outlook 2010 as email client. (Windows 8 OS)

When I try to setup outlook 2010 as email client in the preferences Adobe services is the only option that will show up in the lookup list for selecting an email client. Is there some kind of issue between Adobe organizer and Windows 8?

MCOOK1155
Using my recently obtained Windows 8 64 bit, I have not been able to get Photoshop Elements 11 Organizer Share File Attachments or Photo Mail to work. From what I have read, Windows 8 has a problem with POP servers. But I suspect that what we are encountering goes beyond that.
At the onset, my only choice was Adobe Email Services for the Email client. After I installed Windows Live Mail 2011, I then had the choice for EMail Client of Windows Live Mail 2011 as well as Adobe Email client but neither solved the problem of no email generated.
a. For Adobe Email Service, used three different email addresses, got valid verification codes for each, was told by the program that I was good to email, yet after the email was prepared, no email with send button was generated for emailing.
b. I have looked at the system with two different anti-virus program...first McAfee and then Windows Defender.
c. I have changed the send to email addresses.
d. I have had no better luck using Windows 8 built in Mail app. In fact, my lack of success with the Photoshop Elements Photo mail feature and the Windows 8 built in Mail app was the reason for my looking for alternatives.
On a comparative note, when I use Photoshop Elements 11 in Windows 7 64 bit, I have the same problem with Adobe Email Service as the Email client. However, if Windows Live Mail 2011 is the Email client, no problems..email generated and sent successfully.
So based on my result, I would say that the answer to your question
"Is there some kind of issue between Adobe organizer and Windows 8?"
is Yes.
If Photoshop Elements 11 support says there should be no problem with this feature in Windows 8, then I would also be interested in knowing the details of its use of the feature to get the expected Photo Mail and File Attachment results.
ATR

Unable to add account to Outlook 2010 for email address under custom domain

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