Unable to buy credit
Hi.
I would like to ask one question. As a firm we would like to purchase a credit for skype because now we are unable to call anyone. When buying a credit this window with warning appears: You are currently restricted from purchasing services or redeeming vouchers. Please contact Customer support to review your account status.
Please would you be so kind and let me know how to solve this kind of problem?
Thank you very much.
Hi,
You will need to contact customer service: https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!
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UNABLE TO BUY SKYPE CREDIT ALL MY CARDS REJECTED =...
WHY ARE MY CREDIT CARDS ALL REJECTED i am unable to Buy credit for SKYPE /
Please check the link below for possible answers-
https://support.skype.com/en/faq/FA417/i-m-having-a-problem-placing-an-order
However, if the issue you are experiencing does not fall under any of the categories mentioned, or if in case you need further assistance or instructions, you can also contact customer service. Just open the link pasted below to see the instructions on how to get in touch with customer service -
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES -
I am unable to buy on itunes as I live in France but use an English credit card which is registered to my French address. itunes UK don't like the French address, itunes France don't like the English credit card. Any ideas on how to buy? (Without having to pay for a French credit card)
Go to a place in France and purchase an iTunes gift card. You should be able to use that in the French iTunes store if you have a French address associated with your iTunes account.
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after changing my credit card info im still unable to buy music why is this?, after changing my credit card info im still unable to buy music why is this?
Contact iTunes and see if there's any problem with your account.
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I am unable to buy anything in itunes. When I press the buy button nothing happens. I have credit card into and $15 credit on itunes. Has anybody else had this problem and if so what was the solution.
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You can contact iTunes support via this page and ask them why the message is appearing : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then try selecting Purchases, Billing & Redemption
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Guide me.I can see that this issue has been quite extensive, and frustrating, and I am so sorry for all that has happened societygirl! I would like to help you work this issue out. Please follow & send me a Direct Message, so I can get your account specifics and help finally bring this to a resolution.
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Hi all. I am new to iPad and am trying to buy / download certain apps thru iTunes and or App Store. I have found the apps i want yet I keep getting messages saying "this app is not yet available in the South African store"! which means i am unable to buy it. Why not and how can i get around this? Thanks
If you see a dialog telling you the app is not avaiable, then it's not available.
And keep in mind, your credit or debit card credentials must be associated with the same country where you reside.
"Although you can browse the iTunes Store in any country without being signed in, you can only purchase content from the iTunes Store for your own country. This is enforced via the billing address associated with your credit card or other payment method that you use with the iTunes Store, rather than your actual geographic location."
From here > The Complete Guide to Using the iTunes Store | iLounge Article -
unable to buy pages
Make sure you are purchasing from the appropirate App Store.
Click Categories from the menu top of the App Store window.
Now click the round flag icon bottom right corner of the window to select the correct country.
By the way, your credit or debit card credentials must be associated with the same country where you reside in order to make purchases.
"Although you can browse the iTunes Store in any country without being signed in, you can only purchase content from the iTunes Store for your own country. This is enforced via the billing address associated with your credit card or other payment method that you use with the iTunes Store, rather than your actual geographic location."
From here > The Complete Guide to Using the iTunes Store | iLounge Article < same for Mac App Store. -
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Unable to buy additional storage using my iTunes card credit?
Storage at iCloud doesn't make more room on your iPad.
Extra storage (over the base 5 GB's) would only be useful if you were backing up your iPad data to iCloud. You can already backup to your computer using iTunes. Restoring is much faster than iCloud. -
IPhoto Book "Unable to verify credit card information please try again"
Can anyone please help me?
When trying to order an iPhoto book I keep getting the following message:
"Unable to verify credit card information please try again"
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Would appreciate someones help on this.Last year, and again this year, I was able to buy one iphoto calendar but then when I wanted to buy another to send to a different address, i kept getting the same error message, no matter how many times i double checked and re-entered my billing info. i finally figured out what to do (if i remember correctly, this came from apple customer service after many frustrating back and forths last year):
- go to the "buy calendar" window
- click "account info"
- click "edit shipping address"
- add a new address (the one you want to ship to)
- make that new address the default address
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- then buy it
it's really clunky, but it works for me. i'm assuming this will work for iphoto books, too. -
Since updating to iTunes 9.0.2 I am unable to buy or download anything
from the iTunes store, I just keep getting - There Is. A Problem With iTunes
Store, Your Credit Balance Is Temp Anavailable For Purchasing Of Music.
You Might Be Able To Purchase By Using A Different Payment Method.
Yet I am able to purchase music & apps using the iTunes store on my iPhone
without any problems.Hi all
Like you guy's I have been trawling through the discussion boards for an answer - well I got bored, so decided to have a play with my network settings....and it bloody worked! Can now download etc.
So, give this a go...
Control Panel > Network and Sharing Centre > Media Sharing > turn it on
And that was it! All worked perfectly after that!
Hope it works for you too.
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BEST BUY CREDIT CARD DEBT PROTECTION SCAM!! BEWARE
I, like several other BB account holders that have written regarding this same exact issue, have been scammed by the debt protection service - for over $1000.
Upon signing up the the best buy card, I was somehow enrolled in the debt protection service. I certainly did not sign on for this service with any knowledge of doing so, and wasn't "asked" by a rep if I wanted the service.
Very long story short, I had been charged for this service without my knowledge, to the point where I now have paid over $1000 for it. As others have pointed out, I am to blame for not being more diligent in regards to analyzing my electronic statements - but for my extremely busy lifestyle, that is the purpose of auto-pay. I know what my payment is supposed to be, and I trust that is what I will be paying.
Once I realized that I had been charged for this service every billing cycle - I began calling Best Buy regarding this issue. My experience was identical to others who have experienced this debt protection scam. They pass me on to several different departments until I am beyond frustrated and exhausted from talking with all of these people and re-explaining my story over and over. Then in the end they always say that the issue will be looked into and resolved within 30 days. I've gone through many of these 30 day cycles. At an escalated level, they conveniently pass all blame onto Citibank as the single entity that controls the debt protection - so all responsibility is ignored by Best Buy.
I've had a horrible experience dealing with this, and despite all of the calls and promises of it being taken care of, I am nearing the end of my time with Best Buy. They are not going to work with me, and I am going to pay for this service and be done with Best Buy for good.
I'll probably receive a scripted response from a Best Buy "Social Media Specialist" as all of these identical complaints have received - stating in the message body "Citibank, N.A. is the issuer of your My Best Buy credit card account. Due to this, we don’t have access to their accounts". Again conveniently deflecting all call for action to Citibank. And I promise that Citibank and/or Best Buy will do nothing to resolve, or even try and help.
You can say that I'm at fault and have to deal with the consequenses of unknowingly signing up for this service and not analyzing my statements more thoroughly - BUT isn't it interesting that so many others have had this same exact problem with Best Buy Debt Protection? Is it all just a coincidence - and are we all just ignorant people who can't manage their accounts? I believe this Debt Protection is set up in a way to do exactly what it has done to me. To take money from people. Upon doing all of the electronic sign-up for the account, it's convenient to sign up for paperless statements - and if you don't watch closely, they will slip and extra charge in there for you.
For all new account holders - or if you are considering becoming an account holder - BE CAREFUL! Once they take your money they will have no sympathy for your situation, regardless of what it is.Hello edgars-
Credit cards can definitely be a double-edged sword. While at times they allow for greater economic freedoms, they also can cause untold headaches as well. I’m sorry to hear that in this instance, the account protection service on your Best Buy credit card is the cause.
Depending on how long ago you applied for your Best Buy credit card, the option to opt out or in for account protection would either have been a check box on the application or a sign off on the keypad in the store. It’s disappointing to hear that at the time you applied, this particular section was not pointed out to you to make you aware of what you were agreeing to with the card.
As you’ve stated, while the Best Buy logo is on the card, Citibank, N.A. is the issuer of the card and we don’t have access to your account to make any changes or refunds to it. However, it is our goal to try assisting our customers with concerns regarding the Best Buy credit card. If you can send me a Private Message with your full name, phone number, and mailing address, I will communicate this concern to them for review. Generally they should contact you within 3-5 business days of when I submit this information to them. Please keep in mind that I cannot guarantee any particular outcome from that review.
You can send me a Private Message by logging into the forum and clicking on the button across from my name on this post.
Thanks for connecting with us,
Bill|Senior Social Media Specialist | Best Buy® Corporate
Private Message -
Is Best Buy credit card linked to Citibank?
This is posted in response to one moderators comment about Best Buy credit card.
His claim was that the Best Buy credit card was not really owned by Best Buy. As a result, there was nothing any Best Buy employee could do to help out with complaints about their Best Buy credit card.
The claim that Best Buy could not be responsible for the problems occurring with Citibank credit cards. Best Buy was just the "name" on the front of the card. The analogy called to mind is that if you are using the Best Buy Credit Card, it is just an advertising ploy. Best Buy cards are labeled with the Best Buy name and trademarked logo as an advertising premise. They are not linked in any way with Citicard and how Best Buy customers are treated.
The premise is not true. If Best Buy is not affiliated with Citibank or their cards; whey do we get "reward points" to only Best Buy if they have no involvement with Citibank? Other cards I have allow "reward points" to be used in multiple forums.
The Best Buy card has culpability in the mess with Citibank and cards issued under the Best Buy name. Best Buy retailer has culpability in this matter. I have no idea what the legal analysis of this leads to: I am not an attorney.
My posts have scared the "moderators" to the point that when I pass on the help attained by other members, they have pulled the posts; "locked the posts to read only" in mid-post. It's creepy. It also helps determine culpability and who is liable for the Citicard mess with Best Buy.
If Best Buy moderators pull posts that do not violate rules; if they restrict the use of a post to "read only while I'm typing" they are watching on a computer terminal as I write/type. When they restrict information that might show a path of resolution for those of us stuck in a loop; they are showing that they know that Best Buy is responsible in some way for what is happening with Citibank and the Best Buy issued card.
What can we do as consumers at Best Buy? Write the Board of Directors; copy the letters to your local store. And of course, take your business somewhere else. {removed per forum guidelines} This is a speculative comment. What if there is a relationship between Best Buy and Citibank that allows Best Buy to "capture" a portion of the fees that we have been charged by the "malfunctioning" computers? I have no idea and there is no way in the world that I would, at this point in time, talk with an attorney.
Sad that Best Buy moderators won't even apologize to the consumers who post on their website that there are major problems with purchasing an item at Best Buy on the Best Buy/Citicard. They could post an appropriate link or phone number that "might" help consumers with the problems with purchases. Sad that there is not acknowledgement of problems since Citibank took over the "Not Best Buy credit card".
Best Buy could have a conversation about what is going on and let people know that they want our business and they will do their best by establishing a better conduit of communication and information when there are problems with "not Best Buy credit card."
I wonder if they will pull this post? It is only fear that moves them. That is the key ingredient that makes something in a corporation sweat.
We all like shopping at Best Buy. Those reward points are great! Some of the stores provide excellent service.
Now that I understand that Best Buy credit cards have no relationship to Best Buy and it is just advertising for Citibank by putting all their store information on the front of the card; I think it's on the back too; rememember, it is not the fault of Best Buy. It is Citicards fault. Call Citicard....good luck.
Best Buy does not care about their customers who use the "Not Best Buy Card". There has to be a reason. Why would they want customers to shop somewhere else? Is the strategy now, "Best Buy is too good for consumers?" "Best Buy prefers that you pay cash for all purchases?" "Best Buy, we're so rich, we don't have to care about our customers! They keep coming in the front door!" This could be a public relations nightmare for Best Buy. That is why they don't want consumers to talk about how their "real-life problems" originated at a Best Buy store.
I despise how I have been treated by Citibank. I know I post on a forum that is "owned and promoted" by Best Buy. In the corporate world, they set the rules. Most of us understand that corporate wins over consumer at all times in this business environment. I'm sure they will be very happy that this is my last post regarding this matter.
Learn what federal regulations are in place to help you. Stop using the "Not Best Buy card". It is our choice to use them. if you have to shop at Best Buy, use cash or another credit card that is not affialated with "Not Best Buy card".
Sorry about the spelling errors. This laptop was bought at Best Buy. The hard drive was replaced by the "Geek Squad". It was repaired, but some functions no longer work.
Yeeup! I went and bought another computer at Best Buy! It was only a couple of thousands of dollars. I went with a tower! I already have a notebook. Getting away from a laptop was expensive!
I'll have to ponder as to whether I will ever shop at Best Buy again. It is due to the reactions of the moderators; the finger pointing from Citibank and Best Buy and most of all; a lot of my money has been emptied out of my bank account since Citi took over my "Not Best Buy card".
I am not an attorney. I did graduate from college and there is a wonderful member on this forum who has helped me out with the system.
Cheers! I hope this post isnt' pullled since it is designed to mitigate frustration among members of the "Not Best Buy card"Hello AlwaysWondering-
It certainly sounds as if you have had a bad experience with Citibank regarding your Best Buy credit card, enough so that you’ve chosen to join our community to speak to that dissatisfaction.
When it comes to the Best Buy credit card, the information that you have been given to this point is correct. While the Best Buy logo is on the credit card, Citibank does providing the financing for the card and as such, we have no access to your account, nor any ability to make changes to it. However, this does not mean that we cannot attempt to help our customers with concerns that come up with Citibank. In fact, we welcome feedback about our third party partners regarding the service that they are providing to our customers and when possible, we will try to work as an advocate for the customer with that partner. In the end, any final decision regarding your credit card account is at the sole discretion of Citibank.
Everyone that joins our forums does so with the understanding that they must abide by our Terms and Conditions, as well as the Community and Forum Guidelines.
As part of those guidelines Best Buy® retains the right to remove and edit content and to limit and/or ban users' access to the Forum. Best Buy® retains the right, at its sole discretion, to limit users' access to the Forum and to remove material, in Best Buy's sole judgment, that does not comply with the Usage Guidelines or Terms and Conditions or that is otherwise inappropriate for the Forum, harmful, objectionable, or inaccurate.
Moderators may take any action they deem necessary in their own judgment to enforce the Usage Guidelines and Terms and Conditions, and, in general, to address content that can detract from the experience of other users or the purpose of the Forum. Such actions may include editing, moving, or deleting material and banning individual users.
This can include blocking further replies to posts that have already been provided a resolution or removing replies from an older post that no longer needs additional commentary. In general, we would rather not take this route and welcome the input of our users in a timely manner and by keeping the discussion relevant by staying on the topic when posting.
If you have a customer service issue regarding Citibank or any other aspect of your interactions with Best Buy we would urge you to create a post regarding that interaction and we would be glad to see if we can help you. Otherwise, we encourage you to follow the Community Guidelines as posted and see what you can provide other users on our forums to assist them in resolving their concerns.
Sincerely,
Bill|Senior Social Media Specialist | Best Buy® Corporate
Private Message
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