Unable to Disconnect Call

I recently upgraded the Z3 device with software version 10.3.1.1565. after the upgradation, i am unable to disconnect calls. No matter how many times i am trying to disconnect it doesnt works and after sometime it disconnects of its own.
What is the reason behind this and what is the possible solution to resolve this issue.

Hi and Welcome to the Community!
Anytime random strange behavior or sluggishness shows up, the first thing to try is a proper reboot:
Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process.
If this fails, you can attempt the more forceful method of holding the up/down volume keys until the device has fully shut down, and then boot up normally.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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The incident A/c no : GB****** - Unable to access calling plan online that you reported has now been resolved.
Please note that you have not attached telephone number while adding this account to online profile.
Please remove account and add again with telephone number after that you will able to access calling plan within 24hrs.
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<<<
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We're sorry, but it's not possible to remove this account from your profile at this time.
OMG!
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