Unable to download using IE 10 or 11

Question

Hello
I have Windows 7 32-bit PC's with full updates. We are on a domain network, however, I have tested the problem as I'm about to describe on my home Windows 7 64-bit PC, and it behaves the same.
Using IE11, I cannot download anything, no messages, no prompts, it's as if the mouse wasn't working (but it is of course). I cannot even open a document from a website, as it needs to be downloaded to the local machine before opening. If I revert to IE9,
it works fine. For the longest time, we have been sticking with IE9 for this reason, but are now finding reasons in our environment to update to IE11.
I am a PC tech for a school board. There are about 30 of us that look after 10000+ PC's in 150+ schools. Time is very important to us. We use a program called 'Deepfreeze' by Faronics. It allows us to lockdown the pc's without having to set multitudes
of options. The user can do anything they like to the software & data on the C: drive, but when the PC reboots it goes back to it's last 'frozen' state, the pc's shutdown every night at 6:00.
When we need to make a change, we login as ourselves (i.e. Tech), turn off Deepfreeze, make our change (i.e. install new printer), turn on deepfreeze. We have the regkey [HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList] Default= set to 'Tech'
(rather than the 'Default' user). When the user logs in they get a copy of our trimmed down profile with changes. This saves us from having to copy our profile to the 'Default' user every time we make a change. When the computer shuts down, the users profile
disappears (via DeepFreeze), and the next time they login they get another fresh profile.
What we have found is that when the above regkey is set to 'Tech' and we are logged in as 'Tech' we can't download anything. When the regkey is set to anything other than 'Tech' and we login, IE works fine. When the regkey is Tech, and anybody else logs
in, IE works fine. Of course, it is a major obstacle when the regkey is tech and we are logged in, we can't download anything to make our profile changes. Firefox and Chrome work fine in all situations.
My educated guess seems that it is a folder rights issue, but can't pinpoint it.
Any suggestions/insight would be appreciated.
Norm

Answer 1

Hi,
We need more information to analyze this issue.
This is an odd phenomenon, it seems like you use the mandatory user profile, right?
How did you set that default user profile to Tech? Did you mean you just change the user folder name?
Could you do any other operation freely when you logon as "Tech"?
Try to reset the Internet Explorer:
1.Close all Internet Explorer windows that are currently open.
2.Open the desktop, and then tap or click the Internet Explorer icon on the taskbar. Changing your settings will affect both Internet Explorer and Internet Explorer for the desktop.
3.Tap or click the Tools button, and then tap or click
Internet options.
4.Tap or Click the Advanced tab, and then tap or click
Reset.
5.In the Reset Internet Explorer Settings dialog box, tap or click Reset.
6.When Internet Explorer finishes applying default settings, tap or click
Close, and then tap or click OK. You'll need to restart your PC for these changes to take effect.
Karen Hu
TechNet Community Support