Unable to install OS X Yosemite

Hi,
I want to upgrade my OS X from 10.6.8 to Yosemite, I went to App store and clicked on Get button to download, It asked me for AppleID and password. I gave the same credentials which I am using to post this query (through my AppleID)  but I am getting the below error from "Sign in to download from the App Store" window.
Your device or computer could not be verified. Contact support for assistance.
Please kindly help to download Yosemite as my Macbookpro is compatible.
Thanks
Suresh

You can try a few things. That message is likely due to a network problem.
Try signing in and downloading while ethernet connected.
Try another network.
Or you can try:
Removed files below located within /Library/Preferences/SystemConfiguration/
  - com.apple.airport.preferences.plist
- com.apple.network.identification.plist
- com.apple.wifi.message-tracer.plist
- NetworkInterfaces.plist
- preferences.plist
Restart the computer, connect to your network and try downloading again.

Similar Messages

  • Unable to Install OS X Yosemite from USB Bootable Installer

    I have created a Yosemite USB bootable installer using similar instructions (I changed source and target names as appropriate) as provided to create a Mavericks USB bootable installer - Creating a bootable OS X installer in OS X Mavericks
    Target disk has been wiped clean, verified, partitioned, etc.
    After booting from the USB bootable installer, and agreeing to the terms of the software license agreement and choosing the newly cleaned disk to have OS X installed on, installation starts and the following dialogue box appears ...
    "This copy of the Install OS X Yosemite application can't be verified. It may have been corrupted or tampered with during downloading."
    Thinking I may have corrupted something I re-downloaded Yosemite, walked through the whole process and received the same 'sad' results.
    I also followed the same process with Mavericks -- same message with "Mavericks" instead of "Yosemite".
    Equipment:  MacBook Pro -- Model A1286
    Error logs (from the installer) are verbose but don't seem to have any unusual 'complaints'.
    Any thoughts?

    You can try a few things. That message is likely due to a network problem.
    Try signing in and downloading while ethernet connected.
    Try another network.
    Or you can try:
    Removed files below located within /Library/Preferences/SystemConfiguration/
      - com.apple.airport.preferences.plist
    - com.apple.network.identification.plist
    - com.apple.wifi.message-tracer.plist
    - NetworkInterfaces.plist
    - preferences.plist
    Restart the computer, connect to your network and try downloading again.

  • Unable to install OS X Yosemite on my Mac

    I've downloaded the OS upgrade to my Mac and all seemed OK until installation. Now, I can't get beyond a screen that announces "OS X could not be installed on your computer. File system verify or repair failed. Quit the installer to restart your computer and try again."  Anyone have any ideas?

    I Have the same issue with a different error msg. Gets to aboutb15 mins install then fails.
    ive tried repairing disk (judging by the log the installer does this anyway during installation).
    ive even tried booting from USB key with the installer on a separate volume, this produces the
    same error. My files are still on the disk, It just won't accept Yosemite ans Mavericks seems to not be there
    aanymore to roll back to.

  • Unable to install Yosemite using SSD in Optical Bay Caddy

    Thanks for any help in advance. I recently purchased this item from Amazon:
    HDD/SSD SATA III caddy for Apple MacBook (Pro) replaces SuperDrive + slot-in USB enclosure for SuperDrive - 9.5 mm (SATA - SATA) - TheNatural2020: Amazon.co.uk: Computers & Accessories
    I'm having big problems using it to install an SSD in my Macbook Pro Late 2011. When I put an SSD into the caddy (Samsung EVO 120GB SSD) I am unable to install OS X Yosemite onto the SSD. The installation fails instantly stating 'File system verify and repair failed'. I can format the hard drive using Disk Utility and that seems to work fine, but go back to installing Yosemite from USB and it fails again.
    The SSD is fine as when I install it in the regular HDD bay I can install Yosemite just fine (that's how I'm typing just now). If I transfer the SSD back to the caddy, it won't boot from it again (showing a flashing folder with a question mark on it).
    If I keep the SSD in the hard drive bay and put another HD in the caddy, the other HD is visible in OSX but almost unusably slow.
    This leads me to think there's a problem with the caddy, so I ordered a second one from Amazon, but this gives the same problem! Now I'm stuck - neither caddy works properly with SSD or HD, corrupting the data on it somehow. Any suggestions would be very helpful!

    SimonStokes wrote:
    is it possible that it's the cable between the caddy and the motherboard that's the problem?
    Yes.  I have seen that SSDs in the 'normal' boot drive location have problems when the SATA cable is not shielded.  Swapping back the original HDD makes the MBP functional.
    I am guessing that you may be experiencing the same phenomenon.  Wrap the cable in tin foil and see if that makes a difference.
    Ciao.

  • Am unable to install CS5 on mac running yosemite. Tried installing JavaFor OSX, it still doesn't  work. Error message reads "inconsistency in the installer database"

    Am unable to install CS5 on mac running yosemite. Tried installing JavaFor OSX, it still doesn't  work. Error message reads "inconsistency in the installer database"

    remove your caps database.  this shows the location for cs3.  make the obvious changes for cs5.
    Error "...Installer Database is Corrupt..." when you install Adobe Creative Suite 3 products

  • Unable to Install AbobeFlashPlayer 16 on Mac running Yosemite 10.10.1

    When i try to download the software in which it downloads the installer i get a ".mdip" file that all it does when opened is open a TextEdit script on my mac and NOT the AdobeFlashPlayer Installer and clearly i am unable to install the latest AdobeFlashPlayer.
    I attached a photo of the file that gets downloaded off of adobes official site that installs the latest software, and i also attached a file of the text that is opened when i selected the file that i downloaded off of the website.
    If anyone can help me that would be Great!

    This means that your computer (or some software on your computer) added the '.mdip' extension to your dmg downloads.
    Suggestion: download the offline installer http://fpdownload.macromedia.com/pub/flashplayer/latest/help/install_flash_player_osx.dmg
    If it also gets that .mdip extension, remove it, then run the dmg installer.
    If you have more questions, please ask in the Flash Player forum.

  • Unable to install latest update of Flash Player with Yosemite OS

    I have followed all the instructions on the forum as well as searching the internet for solutions. I have uninstalled Flash Player, rebooted computer, closed browser (Safari), tried to install but it shows up then the screen goes blank. Finally, I get an error message that it is unable to install Flash Player.
    What gives?

    Hi,
    Can you post a screenshot (How to post a screenshot in the forum) of the installer when it hangs?
    Thank you.
    Maria

  • Accidentally removed driver for 8600 in Macbook Air Yosemite now unable to install driver again

    Please help. I accidentally remove this printer for a blind child using this printer exclusively. Now when I downloaded the software for the 8600 All in One it does not show up the printer at all. What can I do? Thanks

    Hi @PhillipK7,
    Welcome to the HP Forums!
    I noticed that you are unable to install the driver for your HP Officejet 8600, on Mac OS X 10.10. I am happy to look into this for you!
    How is the printer connected? Wireless or USB?
    Are you able to make copies with the printer? Copying a Multipage Original.
    In the meantime, I would suggest going through this guide, 'Printer is offline' Message Displays on the Computer and the Printer Does Not Print: Mac OS X, and follow the steps for OS X v10.8 Mountain Lion and OS X v10.9 Mavericks.
    Hope this gets you connected again, and have a good day!
    “Please click the Thumbs up icon below to thank me for responding.”
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • Unable to install Office 2011(365) on Macbook Pro Yosemite

    Hello,
    I'm unable to install Office 2011 (as an invitation for Office 365) on my Macbook Pro retina 10.10.1.
    Everything goes well until I get to the install part and the setup does not ask me for password, effectively halting the installation. What can I do?
    I tried to download 2 times, use safe boot... I can install any program (including Outlook) but not Office 2011... help?
    I uploaded a video of my 11th try to youtube...

    In Pictures:
    It goes well until this part:
    But this never appears:
    This is an admin user trying to install.

  • Unable to install any adobe product

    Recently I uninstalled my Adobe InCopy and InDesign (CS6) applications using the Adobe installer. Something went wrong with one of them, as it did not properly uninstall CS6 and instead displayed an uninstaller error.
    I've been troubleshooting for a couple of days now, installed the Adobe Cleaner tool and used it, went through tons of forum posts and the result is what I can only describe as a disaster.
    Currently I am unable to install pretty much any Adobe product as every installer gives an error when trying to run it.
    A list of the issues I have found:
    - Adobe Application Manager does install, but produces a "Download error. Please contact customer support." with a Quit button when opening it.
    - Adobe InCopy CS6 and InDesign CS6 installers fail with the message
    - Adobe Acrobat Reader DC hangs on 90% for a while during installing and then says "Installation failed"
    - Consequently, trying to download a Photoshop trial also gives the same error when it tries to launch the Application Manager.
    - I do seem to be able to download Creative Cloud separately, but when it opens (which takes a while) I just get an eternal spinner.
    I'm using a Mac with OS X Yosemite (10.10.2). Previous to the errors I had been able to run Adobe products for over a year without issues.

    Hi Koen,
    As we are encountering a couple of errors, let’s try to take them down one by one.
    Firstly, let’s work on Download error and spinning wheel.
    https://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
    App doesn't open | Progress wheel spins continually
    Kindly try these links and share the results so that we proceed further.
    Thanks,
    Atul Saini

  • Unable to install 10.10.2 Combo Update

    I am running OS X 10.10 on a Mac Pro with a RAID 5 set up.  I have two RAID volumes.  One for the OS/Apps and one for Data/Content.
    I am unable to install to the RAID volume.  See attached screen shot:
    Any ideas what the issue is?  Thanks.

    keg55 wrote:
    Not for the 10.10.2 Combo update.
    System Requirements
    OS X Yosemite 10.10
    OS X Yosemite 10.10.2 Combo Update

  • How to create Install OS X Yosemite for MacBook Pro Retina Early-2015

    HELP ME! Unable to Boot from Install OS X Yosemite USB
    I just bought a new MacBook Pro Retina 13" Early-2015 and wish to install Windows 8.1. I created Windows Install USB using Boot Camp and Installing Windows. Unfortunately, I erase all SSD by accident.
    I created Install OS X Yosemite 10.10.2 USB as guided at https://support.apple.com/en-us/ht201372 using my MacBook Pro Retina Late-2013.
    This USB works perfectly on my MacBook Pro Retina Late-2013 but I am unable to boot from Yosemite 10.10.2 Install USB on my new MacBook Pro Retina Early-2015. The white stop sign appeared on black screen all the time. I am stuck here and can't reinstall OS X Yosemite on my new MacBook.
    I also can't use Recovery boot as the SSD had been erased.
    Please help to show me how to create OS X Install USB that can use with my MacBook Pro Retina 13" Early-2015

    Boot the MBP with the OPTION + COMMAND + R keys.
    It should result in a display with a revolving globe.
    If you follow the directions, it will connect you to the Apple servers and you will be able to install the original OSX that came with your MBP.
    You will need a solid Internet connection.
    Ciao.

  • Why is my screen all white after installing OS X Yosemite? No place to log on to my computer, only. White screen??

    I Installed OS X Yosemite on my IMac and once it restarted I only had a white screen, no place for me to log on. I called Apple Support & they told me to rest all it again, I still have only a white screen with no box to enter my passcode,

    Take each of these steps that you haven't already tried. Stop when the problem is resolved.
    To restart an unresponsive computer, press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly.
    Step 1
    The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
    There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
    a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
    b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
    c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
    d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
    Step 2
    If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
    Step 3
    Sometimes a startup failure can be resolved by resetting the NVRAM.
    Step 4
    If a desktop Mac hangs at a plain gray screen with a movable cursor, the keyboard may not be recognized. Press and hold the button on the side of an Apple wireless keyboard to make it discoverable. If need be, replace or recharge the batteries. If you're using a USB keyboard connected to a hub, connect it to a built-in port.
    Step 5
    If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
    Step 6
    Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
    Step 7
    If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
    Start up in safe mode. Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
    Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
    The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
    If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
    If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
    Step 8
    Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
    This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
    Step 9
    If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.  
    Step 10
    Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
    Step 11
    Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
    Step 12
    This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
    Step 13
    If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

  • Unable to install itunes in windows 7 64 bit - hanging

    Unable to install itunes in windows 7 64 bit - screen is hanging after first few steps ...
    Also i am unable to uninstall Apple update software. Are these both related.
    Now how do i get the software installed( itunes installed in windows 7)

    Hey gigipramod,
    Thanks for the question. I understand you are experiencing issues installing iTunes. The following resource may provide a solution:
    Issues installing iTunes or QuickTime for Windows
    http://support.apple.com/kb/HT1926
    Thanks,
    Matt M.

  • Unable to install Adobe CS5 64 bit package created using Adobe Application Manager on Windows 7 64

    I am unable to install Adobe CS5 64 bit package created using Adobe Application Manager on Windows 7 64 bit.Basically installation rollback on Win 7 64 bit image.
    MSI Log File :-
    Property(S): ProductToBeRegistered = 1
    MSI (s) (5C:D4) [17:59:21:784]: Note: 1: 1708
    MSI (s) (5C:D4) [17:59:21:784]: Product: Adobe_CreativieSuite_5_MNT -- Installation operation failed.
    MSI (s) (5C:D4) [17:59:21:784]: Windows Installer installed the product. Product Name: Adobe_CreativieSuite_5_MNT. Product Version: 1.2.0000. Product Language: 1033. Manufacturer: Adobe Systems Incorporated. Installation success or error status: 1603.
    Please let me how to install 64 bit package on Win7 64 bit.
    Thanks in Advance.

    Ok so I downloaded the most current installer CS5.1, My previous installer was version 5.0. It did install fine fully updated to my license version. I just wanted to update in case anyone in the future has a similiar experience. Too bad this advice was not offered by the "experts" here.

Maybe you are looking for

  • Start up slow on iMac

    My iMac is SLOW, SLOW, SLOW... Any insights? EtreCheck below. Many thanks! Hardware Information:     iMac (27-inch, Mid 2011)     iMac - model: iMac12,2     1 3.1 GHz Intel Core i5 CPU: 4 cores     16 GB RAM Video Information:     AMD Radeon HD 6970M

  • How to use HTTPS with sender SOAP Adapter

    Hi, I am implementing a synchronous SOAP- proxy scenario and on the sender communication channel I have to use the Http Security Level as "HTTPS with client Authentication". Where from I get the certificates to be used in sender Agreement. Please giv

  • Unable to enumerate USB device on port 1

    I can't use my Newman Mp3 player in archlinux.And I googled,but I still don't know how to do uname -a Linux foolfrog 2.6.28-ARCH #1 SMP PREEMPT Sun Mar 8 10:18:28 UTC 2009 i686 Intel(R) Core(TM)2 Duo CPU T6400 @ 2.00GHz GenuineIntel GNU/Linux dmesg H

  • RFC of GTS(/SAPSLL/API_6800_SYNCH)

    Hi Experts,     If I transfer a SO from ECC to GTS, I can get the correct result, But when I call the RFC /SAPSLL/API_6800_SYNCH, It does not work. For example,I have set the material "HS20140617" need Export Licenses, when I transfer a SO from ECC t

  • URGENT i get the following error when i run pa_jav_inst.bat on windows2000

    D:\oracle\Ora9i\panama\setupconf>pa_java_inst Using Java VM version java version "1.2.2" Classic VM (build JDK-1.2.2_005, native threads, symcjit) Error when opening logfile "sys_panama.log" in "/tmp": \tmp\sys_panama.log (The system cannot find the